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within the clinical practice. The two believed that its insular protection from the demands of the practice would improve the rate of innovation in health service delivery. This vision rapidly evolved when Ryan
Armbruster was asked to lead the development of this capability. Consequently, they recruited Dr. Alan Kendall Duncan, Jennifer Dusso, Dr.
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The research group functions as a design consultancy and has worked on multiple projects over the course of over two years. They created the first patient-use service kiosk at Mayo Clinic
Rochester; as well as creating a vision for the physical design of the ambulatory practice of the future. SPARC
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Formally established as the Mayo Clinic Center for
Innovation in 2008, the 50+ member multidisciplinary team has grown to be one of the largest among an increasing number of health care innovation centers at U.S. academic and non-profit medical centers. A precursor to the Center for Innovation, the
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that were altered in size, shape and configuration. These
Outpatient Lab studies resulted in a redesign of Mayo Clinic's basic examination room. In the old room, the exam table was placed in the center of the room, with doctor-patient conversations held at a desk adjacent to the exam table. In the
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The brainchild of Drs. Nicholas F. LaRusso, Chair, Department of
Medicine, and Michael D. Brennan, Associate Chair, Department of Medicine, the idea of SPARC began on a run. LaRusso and Brennan, both avid runners, imagined a space where new ideas might be thoroughly tested before implementation
211:, and business integration. The laboratory was created through internal funds, philanthropic support, and a grant from the VHA Health Foundation. SPARC currently employs a staff of 10, including designers, business professionals, and health workers.
192:. The central feature of the laboratory was the concept of a design studio embedded in a clinical practice, placing designers, business strategists, and medical professionals in close proximity to permit collaborations on a variety of projects.
47:, information technology specialists, and clinicians working together to develop health care delivery solutions for Mayo's Clinic's 64,000 employees and half a million patients annually in Rochester as well at Mayo Clinic's branch facilities in
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to realize this vision, with designers (widely recognized as some of the first embedded designers working within a healthcare institution on healthcare experience & delivery): Maggie
Breslin, Matt Maleska, Christine Janae - Leoniak, and
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SPARC Lab, was created in the
Department of Medicine with a staff of two. By 2008, the SPARC Lab had grown to 24 full-time staff and was rechristened as the Mayo Clinic Center for Innovation.
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to help envision the concept of a physical laboratory for service innovation. What emerged from a lengthy design process was a concept that was realized through additional design talent of
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In 2009, project managers were added to the CFI staff, partly in recognition that the creative aspect of design thinking requires a counterbalancing force to keep projects driving towards
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new configuration, doctors and patients chat with each other at a round table in a carpeted room with the examination table, clothes-changing area and
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In its first three years, the CFI completed more than 100 innovation projects within the Mayo system, ranging from redesigning Mayo's traditional
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In its early years, the CFI (then the SPARC Lab) developed the
Outpatient Lab, where consenting patients were observed in
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clinic; to analyzing how hospital care teams hand off patients from one team to another; to supporting a project with a “
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and care team members to brainstorm and prototype solutions to health care delivery problems.
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At the CFI's Design
Research Studio, designers and project managers collaborate with Mayo
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and designers recruited from design firms and service-oriented companies.
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has collaborated with a number of other groups, notably the
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The laboratory opened in June 2004. Its methodology,
39:, the CFI has more than 50 full-time staff including
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24:, is one of the United States's first and largest
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35:Based in the Mayo Clinic's main facility in
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184:In 2002, the group engaged the design firm
370:Salter C. A Prescription for Innovation
28:innovation group working within a major
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399:The Mayo Clinic Center for Innovation
256:"The Mayo Clinic in Jacksonville, FL"
217:Knowledge and Encounter Research Unit
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384:Mayo Clinic SPARC Innovation Program
63:History of the Center for Innovation
236:"The Mayo Clinic in Rochester, MN"
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18:Mayo Clinic Center for Innovation
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112:located in an adjoining room.
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328:"The Design Research Studio"
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414:Rochester, Minnesota
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222:References
122:physicians
101:prototypes
382:Anonymous
190:Steelcase
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156:at the
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