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The organization recognizes the importance of consumer protection in the motor vehicle industry and continues to work diligently toward addressing the shortcomings highlighted in the audit. By implementing the recommendations provided in the report and adopting measures to strengthen oversight, OMVIC
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In order to become registered as a dealer or salesperson, each applicant is screened to ensure they meet the requirements of the Motor
Vehicle Dealers Act (MVDA). OMVIC conducts a number of background checks on all applicants, and each applicant is required to provide a Canada-wide criminal record
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OMVIC has acknowledged the areas identified for improvement in the
Auditor General's report and remains committed to enhancing its performance. According to the latest report from OAGO in 2023, it was mentioned that as of October 20, 2023, OMVIC had fully implemented more than half of the actions
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OMVIC's authority for day-to-day administration comes from the Safety and
Consumer Statutes Administration Act. The Safety and Consumer Statutes Administration Act (Bill 54) was proclaimed on July 22, 1996. This Act, as provided for in Bill 54, created "administrative authorities"—non-profit
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Prior to 1997, Ontario's motor vehicle dealer industry was regulated by the
Ministry of Consumer and Commercial Relations (now the Ministry of Government and Consumer Services). OMVIC's creation on April 7, 1997, marked the first regulated business sector to move to self-management.
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As the regulator of motor vehicle sales in
Ontario, OMVIC's mandate is to maintain a fair and informed marketplace by protecting the rights of consumers, enhancing industry professionalism, and ensuring fair, honest, and open competition for registered motor vehicle dealers.
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Registered dealers and salespeople who successfully pass the
Certification Course through Georgian College's Automotive Business School of Canada and who then become registered with OMVIC are entitled to use the designation C.A.L.E., Certified in Automotive Law and Ethics.
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Whilst it was openly recommended that OMVIC’s meal reimbursement rates were higher than those of the
Ontario government, the latest audit report informs us that the new policy now prohibits reimbursement of alcohol use, unless the CEO has signed off on it.
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If OMVIC receives a complaint from the public about a dealer, OMVIC's
Complaints and Inquiries Team may attempt to resolve the issue over the telephone. Alternatively, an OMVIC inspector may perform an inspection and discuss the complaint with the dealer.
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in
Ontario. OMVIC's mandate is to maintain a fair and informed marketplace, by protecting the rights of consumers while enhancing the professionalism of the industry, and ensuring fair, honest, and open competition for registered motor vehicle dealers.
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The latest report (2023) also claimed that OMVIC has kept their reports accurate, complete and consistent on their website. They have also reported the customer surveys it conducts, and reported on completed inspections and site visits separately.
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search at the time of application. These processes help ensure registered dealers and salespeople will conduct themselves with honesty and integrity and in a financially responsible manner—all requirements of the MVDA.
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Using the C.A.L.E. designation builds trust, strengthens credibility, and demonstrates to consumers that dealers and salespeople are proven professionals who have met
Georgian College and OMVIC training standards.
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Remember: These services are only available when consumers purchase from an OMVIC-registered dealer. OMVIC has no jurisdiction over private sales, manufacturers, or independent repair facilities.
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According to an article in the Vancouver Sun in 2021, “Ontario consumers may not know it, but we have a gem of an organization in this province that makes purchasing vehicles much safer.”
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The dealer must assist the inspector when asked, such as by producing a document or record or helping the inspector use the dealer's own data storage, processing, or retrieval device.
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149:(Ontario Motor Vehicle Industry Council) is a council that regulates motor vehicle sales, administers and enforces the Motor Vehicle Dealers Act on behalf of the
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corporations independent of both industry associations and the government—that deliver services and programs for different industries regulated by the ministry.
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OMVIC has been embroiled in several controversies in the past few years, related to the integrity of its leadership and its willingness to help consumers.
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OMVIC's Complaints and Inquiries Team handles inquiries and complaints from both consumers and dealers regarding the conduct of OMVIC-registered dealers.
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OMVIC cannot force or compel a dealer to give money back or offer compensation. OMVIC is not the court, and only a court can impose a solution.
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Consumer awareness through the dissemination of information concerning consumer rights (public information and awareness programs)
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In 2021, the Office of the Auditor General of Ontario (OAGO) completed its first value-for-money audit of OMVIC.
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aims to better fulfill its mandate of safeguarding consumers and ensuring fair practices within the industry.
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Registration with OMVIC is mandatory for all automotive dealers (new or used) and salespeople in Ontario.
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OMVIC inspectors are based regionally to provide an inspection program for the entire province.
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416:"Bill 139, Less Red Tape, More Common Sense Act, 2023 - Legislative Assembly of Ontario"
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OMVIC (Ontario Motor Vehicle Industry Council) regulates motor vehicle sales in Ontario.
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Dealer professionalism through certification programs for new dealers and salespersons
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Consumer protection through the pursuit of those who would prey on an unwary public
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increased consumer confidence through compliance activities and complaint handling
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Investigating and prosecuting industry non-compliance and illegal sales (curbside)
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The minimum fine for acting as an unregistered dealer (curbsider) is $ 5,000.
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Developing and delivering consumer and dealer education and awareness programs
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Dealer inspections are conducted to ensure ongoing compliance with the MVDA.
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Access and inspect the dealer's premises, vehicles, books, and records,
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Maintaining strict dealer and salesperson registration requirements
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Make inquiries regarding any complaint about the dealer's conduct.
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OMVIC (Ontario Motor Vehicle Industry Council) – Official Website
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Inspecting all Ontario motor vehicle dealers (new and used)
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Ministry of Government and Consumer Services (Ontario)
473:"Ontario first-time car buyers have an ally in OMVIC"
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360:that were recommended in their 2021 annual report.
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Ministry of Government and Consumer Services (MGCS)
458:"2023: Annual Follow-Up on Value-for-Money Audits"
195:Providing free complaint handling to consumers
325:to certain ideas, incidents, or controversies
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471:Sommerfeld, Lorraine (September 8, 2021).
335:this issue before removing this message.
114:. Please do not remove this message until
134:Learn how and when to remove this message
73:Learn how and when to remove this message
444:Office of the Auditor General of Ontario
296:Remove records to make photocopies, and,
110:Relevant discussion may be found on the
517:Self-regulatory organizations in Canada
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512:Motor vehicle registration agencies
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507:Consumer organizations in Canada
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440:"Value for Money Audit: 2021"
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497:Consumer rights agencies
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185:This is achieved by:
55:neutral point of view
460:. December 6, 2023.
446:. December 1, 2021.
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425:2024-08-08
391:References
101:neutrality
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243:Education
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164:History
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