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In 2006 Ad
Standards joined the European Advertising Standards Alliance (EASA) to ensure access to an appropriate best practice model for advertising complaint resolution. It complies absolutely with the European Advertising Standards Alliance (EASA) Best Practice Principles.
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Once a complaint is received Ad
Standards will assess the complaint and if it falls under the scope of the Codes the complaint will be forwarded to the Ad Standards Community Panel for assessment. Advertisers are also given a chance to provide a response to the Panel.
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The Panel meets twice a month to consider complaints. The panel will consider the complaint/s, the advertisement and the advertiser's response and make a determination based on whether the advertisement breaches any of the provisions under the Codes.
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It functions as secretariat for the Ad
Standards Community Panel and the Ad Standards Industry Jury – the two independent bodies were established to determine consumer and competitive complaints against the advertising self-regulatory Codes.
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The Panel is made up of members of the community who have no connection to the advertising industry or interest groups. The Panel includes people from a broad range of age groups and backgrounds and is gender balanced.
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Ad
Standards was established in 1998 by the Advertising industry to regulate complaints about advertising in Australia. It started as the Advertising Standards Bureau (ASB) but was rebranded to Ad Standards in 2018.
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Ad
Standards collects complaints for the Alcoholic Beverages Advertising Code Scheme's Responsible Alcohol Marketing Code, however adjudication under this Code is made by the ABAC Adjudication Panel.
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Ad
Standards receives thousands of complaints every year. In 2023 it received more than 3500 complaints and investigated more than 250 different advertisements.
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If a complaint against any advertisement is upheld the advertiser is asked to remove or amend the offending advertisement as soon as possible.
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The main issues of concern were sexual appeal, violence, and demonstrating behaviour contrary to community health and safety standards.
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Members of the public can make complaints about any advertising in writing to Ad
Standards, either through their website, or post.
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It also administers the
Voluntary Code of Practice for Motor Vehicle Advertising for the Federal Chamber of Automotive Industries.
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Ad
Standards considers complaints about advertising or marketing material across all mediums in Australia.
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It administers a range of Codes for the
Australian Association of National Advertisers, including:
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manages the complaint resolution process of the advertising self-regulation system in Australia.
92:(AANA) Code of Ethics. The remit of it has since expanded to administering a range of Codes.
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The advertising self-regulation system is funded by a levy on advertising in Australia.
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415:"Australia's first ever complaint about an ad: 40 years of advertising self-regulation"
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Copies of all decisions made by the Panel are published on the Ad Standards website.
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It will accept a complaint if it falls under any of the Codes it administers.
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The AANA Food & Beverages Advertising and Marketing Communications Code
542:"The Alcohol Beverages Advertising Code Scheme | About the ABAC Scheme"
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The AANA Code for Advertising and Marketing Communications to Children
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The AANA Wagering Advertising & Marketing Communications Code
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The AANA Environmental Claims in Advertising & Marketing Code
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Ad Standards originally only considered complaints under the
517:"The Alcohol Beverages Advertising Code Scheme | The Code"
491:"Voluntary Code of Practice for Motor Vehicle Advertising"
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Self-regulatory organizations of the advertising industry
440:"What is an advertising or marketing communication?"
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290:. Advertising Standards Bureau. 2015. p. 16
90:Australian Association of National Advertisers
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365:"Best Practice Recommendations | EASA"
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752:Consumer organisations in Australia
390:"Most complained about ads of 2023"
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185:Australian Classification Board
180:Advertising Standards Authority
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674:"Notification of the outcome"
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648:"Community Panel meetings"
622:"Responding to complaints"
767:Advertising in Australia
762:Regulation in Australia
757:Mass media in Australia
190:Censorship in Australia
125:The AANA Code of Ethics
212:. Ad Standards Limited
369:www.easa-alliance.org
100:Statistics and Issues
567:"Making a complaint"
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596:"Community Panel"
446:. 19 October 2015
339:"Self-regulation"
148:Complaint process
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709:18 November
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216:11 November
49:adstandards
746:Categories
260:"About us"
235:"About us"
196:References
210:"contact"
39:Australia
287:About us
174:See also
399:4 March
313:"Codes"
80:History
44:Website
111:Scope
711:2016
686:2016
660:2016
634:2016
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477:2016
470:AANA
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401:2024
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246:2016
218:2019
51:.com
53:.au
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