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Aeroplan

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of about seven plaintiffs across Canada; however, thousands of petitioners have registered for membership in the class. The motion was filed formally on behalf of Noella Neale of Port Coquitlam, BC, a single mother whose 150,000 points were annulled by Aeroplan because she had not made a contribution or a redemption in her account for one year, a period during which she had fallen ill. Those points fell victim to Aeroplan's rules, under which the company erases points in an account that has been dormant for 12 months. In a telephone interview, Neale said she had been going to pay for her daughter's trip to New Zealand—her graduation gift—until she tried to pay from her account and saw that it had been emptied. Aeroplan spokeswoman JoAnne Hayes declined to comment on the issue because it is now before the courts. In a statement, Aeroplan noted, "no class action has yet been filed. This motion is the first procedural step before any such action can be instituted." The company stated, "petitioners (are) seek(ing) court permission to sue Aeroplan on behalf of program members in Canada to obtain reinstatement of expired miles, reimbursement of any amounts already expended by Aeroplan members to reinstate their expired miles, $ 50 in compensatory damages and an undetermined amount in exemplary damages on behalf of each class member, all in relation to changes made to the Aeroplan program concerning accumulation and expiry of Aeroplan Miles as announced Oct. 16th, 2006." But Aeroplan stressed that it "is of the view that there are good grounds for opposing the motion for authorization and will vigorously defend any class action, should one be authorized by the court." Neale said, "I felt like they stole from me." "If the bank took my money like that, it would be theft. I earned those points. They belong to me, and (Aeroplan) has no right to take them away from me." The lawsuit was settled in August 2018.
982: 684: 491: 934: 922: 720: 1066: 648: 1030: 898: 874: 862: 802: 460: 448: 436: 229: 588: 1175:, a tiered recognition program that rewards top accumulating members based on total Aeroplan Miles earned across all coalition partners, with preferential mileage levels for redemption, bonus mile offers, and exclusive privileges. Benefits begin as of January 1, 2014, and include three status levels based on a member's total eligible mileage accumulation during the calendar year: dSilver (25,000 miles), dBlack (50,000 miles), and dDiamond (100,000 miles). 768: 708: 552: 527: 2323: 1042: 886: 814: 696: 790: 29: 744: 732: 636: 576: 381:
Diamond, requiring 25,000, 50,000, and 100,000 miles, respectively. Most points qualified for these levels, including those from credit card spending and actual flying, but excluded points from credit card sign up bonuses, prizes, etc. At higher levels, members were rewarded with less expensive flight redemptions, priority access to call centers, and status matching with other rewards/loyalty programs.
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Earn Aeroplan Miles with Air Canada: For travel on flights within Canada and between Canada and the continental United States (including Hawaii), 25% of miles flown are earned for Tango Class, 100% of miles flown are earned for Tango Plus and Executive Class Lowest, and 150% of miles flown are earned
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On August 3, 2009, the Quebec Superior Court granted authorization to launch a class-action lawsuit challenging Groupe Aeroplan Inc.'s practice of cancelling points accumulated in its loyalty program. The motion, obtained by Montreal lawyer Owen Falquero of Merchant Law Group LLP, was filed on behalf
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In another announcement, Aimia cancelled Aeroplan's "seven-year mileage redemption policy". The policy had originally come into effect at the beginning of 2007, and provided that all miles would expire if unused after seven years, with the accumulated mileage of all customers as of January 1, 2007,
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When miles expire, Aeroplan offers to restore the miles for a fee of $ 30 plus $ 0.01 per mile, which in some instances has resulted in charges of several thousand dollars for high-mileage members. Members have argued that Aeroplan had already been paid for the miles through the selling partner by
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Prior to Air Canada's acquisition and relaunch of the program in 2020, Aeroplan rewarded users with status levels upon reaching a particular level of points accumulation in a given year. This program was called Aeroplan Distinction. The levels were Aeroplan Silver, Aeroplan Black, and Aeroplan
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Earn Aeroplan Miles when booking from AirCanada.com: Earn up to 1 Aeroplan Mile for every dollar spent when you purchase an eligible ticket at AirCanada.com (Canadian and US edition only). Earn 1 Aeroplan mile for every 3 dollars spent when you purchase an eligible Flight Pass at AirCanada.com
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In November 2018, Aimia signed a definitive agreement with Air Canada to sell Aeroplan back to Air Canada for $ 450M in cash. This means Air Canada successfully sold Aeroplan for a combined $ 688 million, and repurchased it 10 years later for $ 450 million, for a profit of $ 238 million before
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Aeroplan points expire if the member has no account activity for a period of 18 months. In the past, Aeroplan had a policy where all miles would expire after seven years, even if there was continued activity in the account. This policy has since been cancelled as of June 27, 2013.
146:, agreed to acquire Aeroplan from Aimia for CA$ 450 million in cash. There are approximately 5 million active members in the program. On August 11, 2020, Air Canada released details about its new loyalty program, which was a relaunch of Aeroplan. 1168:
expiring at the end of 2013. Aimia CEO Rupert Duchesne told Bloomberg news service that people had been worried there would be a run on Aimia's cash flow in 2013, but cancelling the seven-year expiration policy removes that worry.
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rewards program, which grants status and rewards while dealing with Air Canada directly. With Aeroplan back in the Air Canada fold, the Silver/Black/Diamond status program was eliminated for a refreshed Altitude rewards program.
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platform for business intelligence reporting and analytics for its personnel to analyze member information, track purchasing patterns, identify profiles of loyal members, and align its loyalty program with members' preferences.
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On December 20, 2007, Aeroplan Income Fund acquired Loyalty Management Group, a loyalty marketing and customer-driven insight and analysis business that owns and operates Nectar, the UK's leading coalition loyalty program.
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for Executive Class Flexible. For travel on flights for all other destinations worldwide, 100% of miles flown are earned for Tango Plus, 125% for Executive Class Lowest, and 150% for Executive Class Flexible.
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virtue of the retail pricing and by fees charged for certain collector credit cards. As a result, on many blogs, members were upset that their miles had been emptied from their accounts.
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On May 28, 2008, ACE Aviation Holdings disposed of its remaining holdings in the fund for $ 438 million. As such, the Aeroplan program was no longer under direct control of Air Canada.
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Aeroplan faces competition from many sources, including other airline reward programs (even within Star Alliance), various bank-affiliated credit card loyalty plans, and the
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Aimia's conditional deal with TD would last ten years and involve an up-front payment of $ 100 million. Aimia said that CIBC had until August 9, 2013, to exercise its
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Since May 2020, Air Canada allows to purchase or gift Aeroplan miles. Until then, buying miles was only available when booking flight rewards, which remains the same.
1340: 134:. On May 11, 2017, Air Canada announced it plans to launch a new loyalty program to replace the Aeroplan program in 2020. On August 21, 2018, Air Canada, along with 1591: 265:
in order to "reflect the fact that the program has grown and diversified into a comprehensive customer loyalty program with hundreds of participating retailers."
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expenses or inflation adjustments. Accounting for inflation yields a sale price of $ 832.2 in 2018 dollars, resulting in a profit of $ 382M before expenses.
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As Aeroplan refused to give the miles back, a class action lawsuit was launched by Montreal lawyer Owen Falquero of Merchant Law Group LLP.
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Other partners: Aeroplan miles can be earned and used to redeem flights from Air Canada and partner airlines. Air Canada is part of the
2345: 1147: 1146:(TD) to become a credit-card partner as of January 1, 2014, and that Aimia would seek to terminate its decades-long relationship with 194: 139: 1157:. CIBC had already been hinting that it was dissatisfied with its arrangement with Aeroplan and might start its own loyalty program. 367: 962: 1920: 2839: 2537: 2232: 2145: 1513: 1852: 345: 1942: 1444: 1731: 1399: 251:, thereby creating the world's first publicly traded loyalty program, Aeroplan Income Fund, at a valuation of $ 2 billion. 2248: 1968: 1684: 1265: 724: 1491: 1709: 2798: 1583: 330: 126:, Canada's flag carrier. The Aeroplan program was created in July 1984 by Air Canada as an incentive program for its 1828: 1753: 748: 1774: 349: 334: 1194:." Aeroplan. 6 (9 of 79). Retrieved on February 18, 2011. "The registered and head office of Aimia is located in 341: 1238:"Air Canada, TD, CIBC, Visa and Aimia Reach Agreement in Principle for Acquisition of Aeroplan Loyalty Business" 2824: 2046: 1635: 212:
In 2012, approximately 2.3 million rewards were issued to members, including more than 1.6 million flights on
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customers. In 2002 it was spun off as a separate corporate entity and eventually sold to
106: 1422: 1216:"Galleries Aimia shares crash after Air Canada parts ways with Aeroplan loyalty program" 2755: 2516: 938: 890: 878: 854: 236:
When it was created in 1984, Aeroplan's operations were fully integrated with those of
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On June 27, 2013, it was announced that Aimia had signed a conditional agreement with
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as the primary issuer, with CIBC relegated to a secondary role of January 1, 2014.)
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In response, CIBC suggested that Aimia was attempting to nullify CIBC's
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The Aeroplan status program was a different program from the Air Canada
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carriers, which offer travel to more than 1,000 destinations worldwide.
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ANNUAL INFORMATION FORM FOR THE FINANCIAL YEAR ENDED DECEMBER 31, 2009
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Reward, cashback and comparison-shopping digital platforms
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In addition, on June 27, Aeroplan announced the launch of
1921:"CIBC provides further disclosure on Aimia press release" 1400:"TD, CIBC reach deal on Aeroplan credit card portfolio" 247:, sold 12.5% of Aeroplan for $ 250 million through an 2223:
Montreal-Pierre Eliott Trudeau International Airport
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Unsourced material may be challenged and 243:In June 2005, Air Canada's parent company, 2360: 2346: 2338: 2238: 2182: 2054: 2040: 2032: 27: 20: 368:Learn how and when to remove this message 189:Many Aeroplan members collect miles via 181:. Internally, Aeroplan has deployed the 2254:Halifax Stanfield International Airport 1492:"Keeping your points active - Aeroplan" 1198:in Montreal, QuĂ©bec, Canada, H4A 3T2." 1183: 1889: 1887: 1867:"TD, CIBC battle for Aeroplan loyalty" 2228:Toronto Pearson International Airport 1971:. CTV British Columbia. June 27, 2013 1797: 1795: 153:program with retail partners such as 7: 1923:(Press release). CIBC. June 27, 2013 346:adding citations to reliable sources 16:Frequent-flyer program of Air Canada 2835:Customer loyalty programs in Canada 1827:Schlappig, Ben (November 8, 2022). 1494:. Aircanada.com. September 10, 2019 261:The corporate name was changed to 14: 1540:"Aeroplan: have a dream? Too bad" 1264:. Aimia. May 2017. Archived from 428:Fully integrated airline partners 165:Canada. Aeroplan is also used by 2322: 2321: 2007: 1993: 1594:from the original on May 8, 2011 1373:Doug Alexander (June 27, 2013). 1124: 1117: 1110: 1098: 1076: 1064: 1052: 1040: 1028: 1016: 1004: 992: 980: 968: 956: 944: 932: 920: 908: 896: 884: 872: 860: 848: 836: 824: 812: 800: 788: 766: 754: 742: 730: 718: 706: 694: 682: 670: 658: 646: 634: 622: 610: 598: 586: 574: 562: 550: 537: 525: 513: 501: 489: 477: 458: 446: 434: 318: 49:Marketing/Consumer discretionary 2233:Vancouver International Airport 1421:Jones, Jeffrey (May 28, 2008). 403:(Canadian and US edition only). 963:GOL Linhas AĂ©reas Inteligentes 471:Star Alliance partner airlines 1: 2855:2019 mergers and acquisitions 2850:2002 mergers and acquisitions 2845:1984 establishments in Quebec 2249:Calgary International Airport 1865:Tim Kiladze (June 27, 2013). 1562:"Aeroplan class action suit?" 725:Swiss International Air Lines 201:, but were later offered to 2830:Companies based in Montreal 2799:Trading stamps in Hong Kong 59:; 40 years ago 2876: 1683:Leff, Gary (May 7, 2019). 1402:. CP24. September 16, 2013 749:Thai Airways International 2317: 1447:. CBC News. June 27, 2013 1202:October 11, 2010, at the 26: 2840:Frequent flyer programs 2627:Velocity Frequent Flyer 2383:Cashback reward program 2086:Accidents and incidents 1900:The Wall Street Journal 1138:June 2013 announcements 843:Azul Brazilian Airlines 249:initial public offering 2278:Michael Rousseau (CEO) 2077:Trans-Canada Air Lines 1162:right of first refusal 1155:right of first refusal 233: 232:Logo from 2004 to 2020 120:frequent-flyer program 2607:Qantas Frequent Flyer 2487:Flybuys (New Zealand) 1144:Toronto-Dominion Bank 1131:Scandinavian Airlines 713:South African Airways 245:ACE Aviation Holdings 231: 207:Toronto-Dominion Bank 2794:S&H Green Stamps 2698:Capital One Shopping 2492:Hudson's Bay Rewards 999:Middle East Airlines 903:Central Mountain Air 342:improve this section 294:Class action lawsuit 2789:Green Shield Stamps 2751:Canadian Tire money 2482:Flybuys (Australia) 2186:Former subsidiaries 1803:"Aeroplan partners" 1754:"Aeroplan partners" 665:LOT Polish Airlines 203:AMEX Bank of Canada 199:Diners Club/enRoute 23: 2597:Miles & Smiles 2557:AeromĂ©xico Rewards 2454:Student Price Card 2167:Air Canada Express 1871:The Globe and Mail 1833:One Mile at a Time 1689:View from the Wing 1564:. October 12, 2007 1542:. November 9, 2003 1047:SriLankan Airlines 701:Singapore Airlines 641:Ethiopian Airlines 544:All Nippon Airways 453:Air Canada Express 285:Mileage expiration 234: 2807: 2806: 2645:Choice Privileges 2393:Incentive program 2335: 2334: 2309:Canadian Airlines 2267: 2266: 2211: 2210: 1807:www.aircanada.com 1779:finance.yahoo.com 1664:. 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May 11, 2017 1207: 1182: 1180: 1177: 1139: 1136: 1135: 1134: 1107: 1093: 1090: 1086: 1085: 1073: 1061: 1049: 1037: 1025: 1013: 1001: 989: 977: 965: 953: 941: 939:Etihad Airways 929: 917: 905: 893: 891:Cathay Pacific 881: 879:Canadian North 869: 857: 855:Bamboo Airways 845: 833: 821: 809: 797: 783: 782:Other partners 780: 776: 775: 763: 751: 739: 727: 715: 703: 691: 679: 667: 655: 643: 631: 619: 607: 595: 583: 571: 559: 547: 534: 522: 510: 498: 486: 472: 469: 468: 467: 455: 443: 429: 426: 424: 421: 416: 413: 412: 411: 404: 400: 394: 391: 376: 375: 326: 324: 317: 311: 308: 295: 292: 286: 283: 274: 271: 225: 222: 171:Canadian North 128:frequent flyer 111: 110: 103: 99: 98: 93: 89: 88: 85: 75: 73: 69: 68: 57:July 1984 55: 51: 50: 47: 43: 42: 37: 33: 32: 15: 13: 10: 9: 6: 4: 3: 2: 2872: 2861: 2858: 2856: 2853: 2851: 2848: 2846: 2843: 2841: 2838: 2836: 2833: 2831: 2828: 2826: 2823: 2821: 2818: 2817: 2815: 2800: 2797: 2795: 2792: 2790: 2787: 2785: 2782: 2781: 2779: 2777: 2773: 2767: 2764: 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678: 673: 668: 666: 661: 656: 654: 649: 644: 642: 637: 632: 630: 625: 620: 618: 613: 608: 606: 605:Copa Airlines 601: 596: 594: 589: 584: 582: 577: 572: 570: 565: 560: 558: 553: 548: 545: 540: 535: 533: 528: 523: 521: 516: 511: 509: 504: 499: 497: 492: 487: 485: 480: 475: 474: 470: 466: 461: 456: 454: 449: 444: 442: 437: 432: 431: 427: 422: 420: 414: 409: 408:Star Alliance 405: 401: 397: 396: 392: 390: 387: 382: 372: 369: 361: 351: 347: 343: 337: 336: 332: 327:This section 325: 321: 316: 315: 310:Status Levels 309: 307: 303: 300: 293: 291: 284: 282: 280: 272: 270: 266: 264: 259: 256: 252: 250: 246: 241: 239: 230: 223: 221: 219: 218:Star Alliance 215: 210: 208: 204: 200: 196: 192: 187: 184: 183:MicroStrategy 180: 176: 172: 168: 164: 160: 156: 155:Home Hardware 152: 147: 145: 141: 137: 133: 129: 125: 121: 117: 108: 104: 100: 97: 94: 90: 82: 78: 74: 70: 56: 52: 48: 44: 41: 38: 34: 30: 25: 19: 2713:PayPal Honey 2587:Mileage Plan 2577:Magsformiles 2469:supermarkets 2464:Chain stores 2449:Student Edge 2434:More Rewards 2413: 2292: 2242:Focus cities 2155:Subsidiaries 2146:Destinations 2111:Gimli Glider 1973:. Retrieved 1963: 1951:. Retrieved 1946: 1937: 1925:. Retrieved 1915: 1903:. Retrieved 1899: 1874:. Retrieved 1870: 1860: 1848: 1836:. Retrieved 1832: 1822: 1812:December 14, 1810:. Retrieved 1806: 1782:. Retrieved 1778: 1769: 1757:. Retrieved 1748: 1736:. Retrieved 1726: 1714:. Retrieved 1704: 1692:. Retrieved 1688: 1678: 1666:. Retrieved 1661: 1652: 1640:. Retrieved 1630: 1618:. Retrieved 1608: 1596:. Retrieved 1587: 1578: 1566:. Retrieved 1556: 1544:. Retrieved 1534: 1522:. Retrieved 1518:the original 1508: 1496:. Retrieved 1486: 1476:November 28, 1474:. Retrieved 1470: 1461: 1449:. Retrieved 1439: 1427:. Retrieved 1416: 1404:. Retrieved 1394: 1382:. Retrieved 1378: 1349:. Retrieved 1345:the original 1320:. Retrieved 1316: 1307: 1297:September 5, 1295:. Retrieved 1293:. Air Canada 1285: 1273:. Retrieved 1266:the original 1259:"Fact Sheet" 1253: 1241:. Retrieved 1232: 1220:. Retrieved 1210: 1186: 1170: 1166: 1159: 1152: 1141: 1087: 1035:PAL Airlines 777: 508:Air Dolomiti 418: 383: 379: 364: 355: 340:Please help 328: 304: 301: 297: 288: 276: 267: 260: 257: 253: 242: 235: 211: 191:credit cards 188: 148: 115: 114: 72:Headquarters 36:Company type 18: 2766:Pepsi Stuff 2723:RetailMeNot 2693:Cashrewards 2582:MileagePlus 2567:Flying Blue 2398:Rebate card 1838:November 9, 1738:January 29, 1716:January 29, 1598:October 27, 1429:October 27, 1196:Aimia Tower 1173:Distinction 1011:Olympic Air 987:Juneyao Air 807:Air Creebec 273:Competition 167:Air Creebec 2820:Air Canada 2814:Categories 2612:Qualiflyer 2552:Asia Miles 2547:AAdvantage 2507:PC Optimum 2129:Flight 759 2123:Flight 624 2117:Flight 646 2105:Flight 797 2099:Flight 189 2093:Flight 621 2063:Air Canada 1853:What's new 1759:January 7, 1243:August 21, 1179:References 1059:SunExpress 831:Air Serbia 795:Aer Lingus 441:Air Canada 393:Earn miles 358:April 2018 238:Air Canada 214:Air Canada 124:Air Canada 96:Air Canada 40:Subsidiary 2733:Swagbucks 2572:KrisFlyer 2562:EuroBonus 2512:Speedpass 2419:Air Miles 2407:Coalition 1425:. Reuters 1379:Bloomberg 951:Eurowings 677:Lufthansa 520:Air India 496:Air China 415:Buy miles 329:does not 281:program. 279:Air Miles 216:or other 179:First Air 122:owned by 2728:ShopBack 2685:cashback 2617:SkyMiles 2534:programs 2497:MYER one 2414:Aeroplan 2327:Category 2293:Aeroplan 2139:Services 1975:June 29, 1953:June 29, 1927:June 29, 1905:June 29, 1876:June 29, 1662:CBC News 1592:Archived 1588:CBC News 1451:June 29, 1384:June 29, 1317:Aeroplan 1200:Archived 1088:Source: 1023:Oman Air 975:Gulf Air 927:Emirates 867:Calm Air 778:Source: 629:Egyptair 386:Altitude 175:Calm Air 116:Aeroplan 107:Aeroplan 77:Montreal 46:Industry 22:Aeroplan 2376:General 2070:History 1784:May 18, 1694:May 11, 1668:May 11, 1642:May 20, 1620:May 20, 1568:May 20, 1546:May 20, 1524:June 3, 1498:May 28, 1351:May 20, 1322:May 20, 1275:May 12, 1222:May 12, 1105:Aeromar 1083:Vistara 653:EVA Air 581:Avianca 350:removed 335:sources 118:is the 102:Website 64:1984-07 62: ( 54:Founded 2708:IGraal 2703:Ibotta 2502:Nectar 2444:Scene+ 2439:Plenti 2272:People 2131:(2017) 2125:(2015) 2119:(1997) 2113:(1983) 2107:(1983) 2101:(1978) 2095:(1970) 1947:CBC.ca 177:, and 163:NestlĂ© 86:Canada 81:Quebec 2743:Scrip 2424:Belly 1269:(PDF) 1262:(PDF) 1133:(SAS) 546:(ANA) 263:Aimia 159:Birks 132:Aimia 92:Owner 2538:list 2429:Drop 2216:Hubs 1977:2013 1955:2013 1929:2013 1907:2013 1878:2013 1840:2022 1814:2022 1786:2020 1761:2021 1740:2013 1718:2013 1696:2023 1670:2023 1644:2013 1622:2013 1600:2016 1570:2013 1548:2013 1526:2015 1500:2022 1478:2018 1453:2013 1431:2016 1408:2020 1386:2013 1353:2013 1324:2013 1299:2020 1277:2017 1245:2018 1224:2017 1148:CIBC 333:any 331:cite 197:and 195:CIBC 161:and 144:Visa 142:and 140:CIBC 2198:Zip 1471:CBC 344:by 2816:: 1945:. 1898:. 1886:^ 1869:. 1831:. 1805:. 1794:^ 1777:. 1687:. 1660:. 1586:. 1469:. 1377:. 1361:^ 1332:^ 1315:. 173:, 169:, 157:, 138:, 136:TD 84:, 79:, 2682:/ 2540:) 2536:( 2466:/ 2361:e 2354:t 2347:v 2055:e 2048:t 2041:v 1979:. 1957:. 1931:. 1909:. 1880:. 1842:. 1816:. 1788:. 1763:. 1742:. 1720:. 1698:. 1672:. 1646:. 1624:. 1602:. 1572:. 1550:. 1528:. 1502:. 1480:. 1455:. 1433:. 1410:. 1388:. 1355:. 1326:. 1301:. 1279:. 1247:. 1226:. 1190:" 371:) 365:( 360:) 356:( 352:. 338:. 66:)

Index


Subsidiary
Montreal
Quebec
Air Canada
Aeroplan
frequent-flyer program
Air Canada
frequent flyer
Aimia
TD
CIBC
Visa
loyalty marketing
Home Hardware
Birks
Nestlé
Air Creebec
Canadian North
Calm Air
First Air
MicroStrategy
credit cards
CIBC
Diners Club/enRoute
AMEX Bank of Canada
Toronto-Dominion Bank
Air Canada
Star Alliance

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