266:
146:
27:
316:
In
November 2013, the company received $ 500,000 seed investment from W Fund to further develop its contextual Q&A service and in December 2013 additional $ 2.4 million from WRF Capital and Voyager Capital investment funds. In May 2014, the company re-branded itself to ″AnswerDash″ reacting to
320:
In
January 2015, Kevin Knoepp replaced Amy J. Ko as AnswerDash's CTO. AnswerDash service came on-line in May 2015. At the same time, after serving as a CEO for three years, Jake Wobbrock stepped down as the CEO. His performance was generally favored by
257:, thus reducing the need for human customer service. AnswerDash claims to be the first, and as of 2015, the world's leading provider of contextual point-and-click answer technology. In June 2020, AnswerDash was acquired by CloudEngage.
389:
technology to provide business owners with valuable analytics on their consumers' behavior that leads to further improvement of their e-commerce services. AnswerDash claims to reduce the need of traditional
325:, but Wobbrok has admitted his tendency to focusing on interesting scientific details that might not be relevant to business success. Wobbrock was replaced by William Colleran, a former CEO
362:
model by subscription, the service aims to eliminate the need for separate FAQs or ″help islands" offering contextual answers to end-users' questions. The service can be used on
313:. Her research has highlighted a very high proportion (up to 95%) of users' questions that are triggered by something seen on a website and should benefit from contextual help.
802:
1213:
1223:
706:
1009:
936:
762:
613:
1099:
1208:
550:
1039:
1218:
1159:
736:
897:
1167:
814:
579:
474:
285:
and the director of ACE Lab, Amy J. Ko, an associate professor the director of Code & Cognition Lab, and Parmit
Chilana, a
310:
332:
By the end of 2015, the company has "matured dramatically". After announcing the successful deployment of its software to
171:
469:
866:
375:
975:
517:
382:
technology that allows website and application owners to build the database of answers in a matter of several days.
336:, in September, AnswerDash raised additional $ 2.9 million. In 2016, AnswerDash has recorded the biggest jump in
810:
679:
650:
302:
274:
230:
265:
294:
242:
234:
1129:
580:"AnswerDash Reports Customers Experience an Average Cost Savings of $ 20K a Year in Customer Support"
203:
707:"University of Washington-spinoff AnswerDash launches to make everything on a Web page questionable"
145:
772:
614:"UW spinout AnswerDash, a contextual Q&A service for customer support, acquired by CloudEngage"
222:
218:
91:
941:
551:"UW spin out Qazzow scores $ 500,000, helps customers get questions answered on e-commerce sites"
371:
322:
286:
254:
226:
1173:
1163:
954:
946:
917:
909:
784:
776:
767:
494:
486:
478:
341:
278:
70:
45:
837:
403:
391:
379:
290:
238:
210:
206:
116:
1010:"UW spinout AnswerDash raises $ 2.9M to support growth of online contextual help platform"
367:
344:
1069:
983:
874:
587:
525:
137:
1202:
467:
Steven
Goldsmith (20 March 2015). "They answer the riddle of online user confusion".
97:
1107:
306:
838:"UW spin-out Qazzow scores $ 2.4M to bolster customer service on e-commerce sites"
1070:"GeekWire 200 June Update: AnswerDash, Placed and other startups climb the ranks"
432:"UW spinout AnswerDash launches, names ex-Drugstore.com CEO Dawn Lepore to board"
714:
408:
386:
350:
In June 2020, AnswerDash was acquired by
Spokane, WA-based startup CloudEngage.
317:
customers' confusion over the unusual sequence of letters in the original name.
214:
26:
1177:
950:
921:
867:"AnswerDash Announces New Hire Kevin Knoepp as Vice President of Engineering"
780:
482:
186:
173:
1130:"AnswerDash: Provide Predictive Answers Before Your Customers Even Ask Them"
498:
282:
958:
788:
431:
976:"AnswerDash Appoints Don Davidge as Vice President of Sales and Marketing"
1077:
1017:
845:
621:
558:
439:
337:
246:
49:
1047:
905:
363:
333:
250:
763:"Tech Spotlight: AnswerDash solves your confusion when using websites"
671:
642:
305:. The idea of the key company's service stemmed from Parmit Chilana's
326:
913:
264:
1040:"Seattle Roundup: Skytap, Mercent, AnswerDash, FlowVella, Impinj"
937:"Jake Wobbrock of AnswerDash: Lead With Strength, and Weaknesses"
898:"Bright Idea: UW-spawned platform makes websites more responsive"
490:
359:
298:
803:"iSchool startup Qazzow receives seed investment from W Fund"
273:
The company was founded under name ″Qazzow″ in 2012 by three
1193:
1100:"5 ways ecommerce businesses can improve customer service"
158:
1156:
Perspectives on Data
Science for Software Engineering
737:"Applying Software Research to Industry with Amy Ko"
1162:, Thomas Zimmermann. Morgan Kaufmann. p. 377.
153:
136:
126:
114:
104:
85:
63:
55:
41:
33:
297:. Jake Wobbrock assumed the responsibilities of
8:
19:
462:
460:
458:
456:
16:B2B software company in Seattle, Washington
144:
25:
18:
1214:Technology companies established in 2012
1098:Jennifer Lonoff Schiff (March 2, 2016).
1003:
1001:
970:
968:
544:
542:
419:
607:
605:
473:. Vol. 35, no. 48. Seattle:
425:
423:
217:businesses. AnswerDash was founded in
1224:Online companies of the United States
1038:Benjamin Romano (December 19, 2014).
518:"Company Overview of AnswerDash, Inc"
301:, and Amy J. Ko became the company's
7:
1128:Aubrielle Billig (8 February 2016).
1068:Monica Nickelsburg (June 10, 2016).
700:
698:
696:
512:
510:
508:
1008:Taylor Soper (September 14, 2015).
761:Rachel Lerman (20 September 2015).
14:
385:In addition, AnswerDash utilizes
243:context-sensitive support answers
705:Barry Levine (October 8, 2014).
293:at the time, now a professor at
836:John Cook (December 13, 2013).
475:American City Business Journals
612:Taylor Soper (June 23, 2020).
549:John Cook (November 5, 2013).
340:200 rating, a ranked index of
1:
430:Taylor Soper (May 20, 2014).
269:The former logo of AnswerDash
935:Adam Bryant (30 June 2015).
896:Becker, Sam (July 1, 2015).
741:softwareengineeringdaily.com
735:Pranay (February 24, 2016).
470:Puget Sound Business Journal
1209:Business software companies
89:999 Third Ave., Suite 700,
1240:
1219:Companies based in Seattle
1154:Menzies, Tim, ed. (2016).
908:: Tiger Oak Publications.
311:human–computer interaction
187:47.6101194°N 122.3375583°W
122:$ 2.54 million (2015)
24:
902:Seattle Business Monthly
811:University of Washington
680:University of Washington
651:University of Washington
275:University of Washington
231:University of Washington
192:47.6101194; -122.3375583
376:natural-language engine
295:Simon Fraser University
241:to create databases of
270:
394:by 30 to 50 percent.
268:
235:software-as-a-service
817:on 27 September 2016
773:Seattle, Washington
590:. February 12, 2015
372:mobile applications
255:mobile applications
219:Seattle, Washington
183: /
128:Number of employees
92:Seattle, Washington
21:
1134:smallbiztrends.com
942:The New York Times
877:. January 22, 2015
287:research assistant
271:
227:Information school
980:finance.yahoo.com
871:finance.yahoo.com
768:The Seattle Times
584:finance.yahoo.com
342:Pacific Northwest
279:Jacob O. Wobbrock
209:that facilitates
167:
166:
142:CloudEngage
71:Jacob O. Wobbrock
46:Computer software
1231:
1182:
1181:
1151:
1145:
1144:
1142:
1140:
1125:
1119:
1118:
1116:
1114:
1095:
1089:
1088:
1086:
1084:
1065:
1059:
1058:
1056:
1054:
1035:
1029:
1028:
1026:
1024:
1005:
996:
995:
993:
991:
986:. March 31, 2016
972:
963:
962:
932:
926:
925:
893:
887:
886:
884:
882:
863:
857:
856:
854:
852:
833:
827:
826:
824:
822:
813:. Archived from
799:
793:
792:
758:
752:
751:
749:
747:
732:
726:
725:
723:
721:
702:
691:
690:
688:
686:
668:
662:
661:
659:
657:
639:
633:
632:
630:
628:
609:
600:
599:
597:
595:
576:
570:
569:
567:
565:
546:
537:
536:
534:
532:
514:
503:
502:
464:
451:
450:
448:
446:
427:
404:Machine learning
392:customer support
380:machine learning
368:web applications
291:graduate student
239:machine learning
211:customer service
207:software company
198:
197:
195:
194:
193:
188:
184:
181:
180:
179:
176:
163:
160:
149:
148:
119:
110:Don Davidge, CEO
29:
22:
1239:
1238:
1234:
1233:
1232:
1230:
1229:
1228:
1199:
1198:
1194:Company Website
1190:
1185:
1170:
1160:Laurie Williams
1153:
1152:
1148:
1138:
1136:
1127:
1126:
1122:
1112:
1110:
1097:
1096:
1092:
1082:
1080:
1067:
1066:
1062:
1052:
1050:
1037:
1036:
1032:
1022:
1020:
1007:
1006:
999:
989:
987:
974:
973:
966:
934:
933:
929:
895:
894:
890:
880:
878:
865:
864:
860:
850:
848:
835:
834:
830:
820:
818:
801:
800:
796:
760:
759:
755:
745:
743:
734:
733:
729:
719:
717:
711:venturebeat.com
704:
703:
694:
684:
682:
670:
669:
665:
655:
653:
641:
640:
636:
626:
624:
611:
610:
603:
593:
591:
578:
577:
573:
563:
561:
548:
547:
540:
530:
528:
516:
515:
506:
466:
465:
454:
444:
442:
429:
428:
421:
417:
400:
374:. It employs a
356:
263:
191:
189:
185:
182:
177:
174:
172:
170:
169:
157:
143:
129:
115:
107:
100:
94:
81:
17:
12:
11:
5:
1237:
1235:
1227:
1226:
1221:
1216:
1211:
1201:
1200:
1197:
1196:
1189:
1188:External links
1186:
1184:
1183:
1169:978-0128042069
1168:
1146:
1120:
1090:
1060:
1030:
997:
984:Yahoo! Finance
964:
927:
888:
875:Yahoo! Finance
858:
828:
794:
753:
727:
692:
676:washington.edu
663:
647:washington.edu
634:
601:
588:Yahoo! Finance
571:
538:
526:Bloomberg L.P.
504:
477:. p. 40.
452:
418:
416:
413:
412:
411:
406:
399:
396:
358:Offered under
355:
352:
262:
259:
178:122°20′15.21″W
165:
164:
155:
151:
150:
140:
134:
133:
132:12 (2015)
130:
127:
124:
123:
120:
112:
111:
108:
105:
102:
101:
96:
90:
87:
83:
82:
80:
79:
78:Parmit Chilana
76:
73:
67:
65:
61:
60:
57:
53:
52:
43:
39:
38:
35:
31:
30:
15:
13:
10:
9:
6:
4:
3:
2:
1236:
1225:
1222:
1220:
1217:
1215:
1212:
1210:
1207:
1206:
1204:
1195:
1192:
1191:
1187:
1179:
1175:
1171:
1165:
1161:
1157:
1150:
1147:
1135:
1131:
1124:
1121:
1109:
1105:
1101:
1094:
1091:
1079:
1075:
1071:
1064:
1061:
1049:
1045:
1041:
1034:
1031:
1019:
1015:
1011:
1004:
1002:
998:
985:
981:
977:
971:
969:
965:
960:
956:
952:
948:
944:
943:
938:
931:
928:
923:
919:
915:
911:
907:
903:
899:
892:
889:
876:
872:
868:
862:
859:
847:
843:
839:
832:
829:
816:
812:
808:
804:
798:
795:
790:
786:
782:
778:
774:
770:
769:
764:
757:
754:
742:
738:
731:
728:
716:
712:
708:
701:
699:
697:
693:
681:
677:
673:
667:
664:
652:
648:
644:
638:
635:
623:
619:
615:
608:
606:
602:
589:
585:
581:
575:
572:
560:
556:
552:
545:
543:
539:
527:
523:
522:bloomberg.com
519:
513:
511:
509:
505:
500:
496:
492:
488:
484:
480:
476:
472:
471:
463:
461:
459:
457:
453:
441:
437:
433:
426:
424:
420:
414:
410:
407:
405:
402:
401:
397:
395:
393:
388:
383:
381:
377:
373:
369:
365:
361:
353:
351:
348:
346:
343:
339:
335:
330:
328:
324:
318:
314:
312:
308:
304:
300:
296:
292:
288:
284:
280:
276:
267:
260:
258:
256:
252:
248:
244:
240:
236:
232:
228:
224:
221:in 2012 as a
220:
216:
212:
208:
205:
201:
196:
175:47°36′36.43″N
162:
156:
152:
147:
141:
139:
135:
131:
125:
121:
118:
113:
109:
103:
99:
98:United States
93:
88:
84:
77:
74:
72:
69:
68:
66:
62:
58:
54:
51:
47:
44:
40:
36:
32:
28:
23:
1155:
1149:
1139:25 September
1137:. Retrieved
1133:
1123:
1113:25 September
1111:. Retrieved
1108:CIO magazine
1103:
1093:
1083:25 September
1081:. Retrieved
1074:GeekWire.com
1073:
1063:
1053:25 September
1051:. Retrieved
1043:
1033:
1023:25 September
1021:. Retrieved
1014:GeekWire.com
1013:
990:25 September
988:. Retrieved
979:
940:
930:
901:
891:
881:25 September
879:. Retrieved
870:
861:
851:25 September
849:. Retrieved
842:GeekWire.com
841:
831:
821:25 September
819:. Retrieved
815:the original
806:
797:
766:
756:
746:25 September
744:. Retrieved
740:
730:
720:25 September
718:. Retrieved
710:
685:25 September
683:. Retrieved
675:
666:
654:. Retrieved
646:
637:
625:. Retrieved
618:GeekWire.com
617:
594:25 September
592:. Retrieved
583:
574:
564:25 September
562:. Retrieved
555:GeekWire.com
554:
531:25 September
521:
468:
445:25 September
443:. Retrieved
436:GeekWire.com
435:
384:
357:
349:
331:
319:
315:
307:dissertation
272:
199:
168:
117:Total equity
86:Headquarters
1044:xconomy.com
715:VentureBeat
672:"Amy J. Ko"
409:Data mining
387:data mining
277:employees:
190: /
1203:Categories
914:2006252302
529:Retrieved
415:References
215:e-commerce
200:AnswerDash
159:answerdash
106:Key people
20:AnswerDash
1178:951234165
951:0362-4331
922:259466486
781:0745-9696
643:"ACE Lab"
483:8750-7757
323:the board
283:professor
247:end-users
237:utilizes
225:from the
75:Amy J. Ko
1078:GeekWire
1018:GeekWire
846:GeekWire
622:GeekWire
559:GeekWire
499:11683053
491:99107105
440:GeekWire
398:See also
364:websites
354:Services
345:startups
338:GeekWire
251:webpages
223:spin-off
64:Founders
50:Internet
42:Industry
34:Formerly
1104:cio.com
1048:Xconomy
959:1645522
906:Seattle
789:9198928
334:Zendesk
261:History
229:of the
154:Website
56:Founded
1176:
1166:
957:
949:
920:
912:
807:uw.edu
787:
779:
656:2 July
627:2 July
497:
489:
481:
370:, and
327:Impinj
289:and a
233:. Its
138:Parent
37:Qazzow
202:is a
1174:OCLC
1164:ISBN
1141:2016
1115:2016
1085:2016
1055:2016
1025:2016
992:2016
955:OCLC
947:ISSN
918:OCLC
910:LCCN
883:2016
853:2016
823:2016
785:OCLC
777:ISSN
748:2016
722:2016
687:2016
658:2020
629:2020
596:2016
566:2016
533:2016
495:OCLC
487:LCCN
479:ISSN
447:2016
378:and
360:SaaS
281:, a
253:and
245:for
213:for
161:.com
59:2012
309:on
303:CTO
299:CEO
249:of
204:B2B
1205::
1172:.
1158:.
1132:.
1106:.
1102:.
1076:.
1072:.
1046:.
1042:.
1016:.
1012:.
1000:^
982:.
978:.
967:^
953:.
945:.
939:.
916:.
904:.
900:.
873:.
869:.
844:.
840:.
809:.
805:.
783:.
775:.
771:.
765:.
739:.
713:.
709:.
695:^
678:.
674:.
649:.
645:.
620:.
616:.
604:^
586:.
582:.
557:.
553:.
541:^
524:.
520:.
507:^
493:.
485:.
455:^
438:.
434:.
422:^
366:,
347:.
329:.
95:,
48:,
1180:.
1143:.
1117:.
1087:.
1057:.
1027:.
994:.
961:.
924:.
885:.
855:.
825:.
791:.
750:.
724:.
689:.
660:.
631:.
598:.
568:.
535:.
501:.
449:.
Text is available under the Creative Commons Attribution-ShareAlike License. Additional terms may apply.
