Knowledge (XXG)

Customer engineer

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technical developments in their company's customers. Part of their job description requires servicing special equipment that has broken down or seemingly run its course. Many of the engineers are asked to repair specific equipment and others focus on just helping clients. The role of customer engineer has spread to other companies in different industries such as technology, aviation, and telecommunications. Customer engineers are in charge of repairing large-scale networking problems.
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Customer engineers are also referred to as customer support engineers or customer service engineers. Most customer engineers provide corporate technical assistance which includes debugging mainframe computers and developing outdated products. Customer engineers need to keep up to date on the latest
82:(NCR) to designate specially trained personnel who are charged with the installation, maintenance and repair of equipment and systems according to contracts with end users. They can be charged with service of either point of sales (POS) systems or with ATM machines. 370: 1149: 174: 24:) is a worker whose primary job scope is to provide a service to customers who have signed a contract with the company. Originally, the term was used by 395: 527: 505: 169: 641: 385: 1308: 1248: 1138: 872: 447: 786: 1327: 718: 1228: 1218: 1208: 745: 1332: 1223: 918: 908: 806: 66:, or they could be based at the place of business of a particularly large customer and service only that one customer e.g.: 1111: 877: 139: 1238: 1233: 842: 735: 627: 62:
Based on the requirements, an IBM CE could be a Field CE and service many customers around a defined territory, e.g.:
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This job-, occupation-, or vocation-related article is a
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Watson Research Center 386:Information Management Software 1139:International chess tournament 919:Globally integrated enterprise 909:Commercial Processing Workload 74:NCR customer engineer (NCR CE) 41:IBM customer engineer (IBM CE) 1: 878:Scanning tunneling microscope 746:Canada Head Office Building 736:Cambridge Scientific Center 628:Science Research Associates 396:Mainframe operating systems 1354: 1264: 807:Virtual Universe Community 528:International subsidiaries 448:Service Automation Manager 1179: 833:Automated teller machine 787:The Great Mind Challenge 170:Mergers and acquisitions 1328:Engineering occupations 792:Linux Technology Center 1117:Dynamic infrastructure 1082:Big Blue sports teams 888:Universal Product Code 80:National Cash Register 1333:Computing terminology 1249:Vacuum tube computers 1133:IBM and the Holocaust 1098:Common Public License 983:Louis V. Gerstner Jr. 766:Academy of Technology 221:Power microprocessors 863:Magnetic stripe card 812:World Community Grid 688:Toronto Software Lab 344:Carbon Design System 299:Cell microprocessors 1127:GUIDE International 989:Samuel J. Palmisano 848:Electronic keypunch 672:One Atlantic Center 642:Weather Underground 638:The Weather Company 1229:Personal computers 1219:Midrange computers 1209:Navigational boxes 1102:IBM Public License 1077:A Boy and His Atom 1035:Michelle J. Howard 977:John Fellows Akers 959:T. Vincent Learson 666:1250 René-Lévesque 406:Planning Analytics 53:customer engineers 45:Originally simply 1290: 1289: 1259: 1258: 1224:Operating systems 1086:American football 1055:Joseph R. Swedish 1050:Martha E. Pollack 953:Thomas Watson Jr. 914:Customer engineer 838:Cynefin framework 724:Hakozaki Facility 683:Rome Software Lab 651: 650: 480: 479: 433:Rational Software 332: 331: 314:Personal Computer 309:Midrange computer 18:customer engineer 1345: 1338:Occupation stubs 1311: 1304: 1297: 1273: 1266: 1207: 1206: 1197: 1196: 1187: 1186: 947:Thomas J. Watson 868:Relational model 817:Think conference 698:330 North Wabash 618:Microelectronics 491: 416:Quantum Platform 361:Cognos Analytics 199: 192: 142: 135: 128: 119: 112: 111: 109: 107: 96: 1353: 1352: 1348: 1347: 1346: 1344: 1343: 1342: 1318: 1317: 1316: 1315: 1262: 1260: 1255: 1175: 1161:SHARE computing 1122:GlobalFoundries 1064: 1012: 1006: 933: 892: 883:Financial swaps 858:Hard disk drive 821: 755: 729:Yamato Facility 647: 554: 486: 476: 443:Tivoli Software 328: 282: 181: 151: 146: 116: 115: 105: 103: 98: 97: 93: 88: 76: 68:Tenaga Nasional 43: 34: 12: 11: 5: 1351: 1349: 1341: 1340: 1335: 1330: 1320: 1319: 1314: 1313: 1306: 1299: 1291: 1288: 1287: 1274: 1257: 1256: 1254: 1253: 1252: 1251: 1246: 1241: 1236: 1231: 1226: 1221: 1216: 1201: 1191: 1180: 1177: 1176: 1174: 1173: 1168: 1163: 1158: 1153: 1146: 1144:Lucifer cipher 1141: 1136: 1129: 1124: 1119: 1114: 1109: 1104: 1095: 1094: 1093: 1088: 1080: 1072: 1070: 1066: 1065: 1063: 1062: 1060:Peter R. Voser 1057: 1052: 1047: 1045:Andrew Liveris 1042: 1040:Arvind Krishna 1037: 1032: 1027: 1022: 1016: 1014: 1008: 1007: 1005: 1004: 1001:Arvind Krishna 998: 992: 986: 980: 974: 968: 962: 956: 950: 943: 941: 935: 934: 932: 931: 926: 921: 916: 911: 906: 900: 898: 894: 893: 891: 890: 885: 880: 875: 870: 865: 860: 855: 850: 845: 840: 835: 829: 827: 823: 822: 820: 819: 814: 809: 804: 802:Smarter Planet 799: 794: 789: 784: 779: 778: 777: 767: 763: 761: 757: 756: 754: 753: 748: 743: 738: 733: 732: 731: 726: 721: 713: 712: 711: 706: 701: 694:IBM Buildings 692: 691: 690: 685: 679:Software Labs 677: 676: 675: 669: 668:, Montreal, QC 659: 657: 653: 652: 649: 648: 646: 645: 635: 633:Service Bureau 630: 625: 623:Product Center 620: 615: 610: 605: 600: 595: 590: 588:Ambra Computer 585: 584: 583: 578: 568: 562: 560: 556: 555: 553: 552: 547: 542: 537: 536: 535: 525: 520: 519: 518: 508: 503: 497: 495: 488: 482: 481: 478: 477: 475: 474: 469: 468: 467: 457: 452: 451: 450: 440: 435: 430: 429: 428: 423: 413: 408: 403: 398: 393: 391:Lotus Software 388: 383: 378: 373: 368: 363: 358: 357: 356: 346: 340: 338: 334: 333: 330: 329: 327: 326: 321: 316: 311: 306: 301: 296: 290: 288: 284: 283: 281: 280: 279: 278: 273: 268: 263: 258: 253: 245: 244: 243: 238: 228: 223: 218: 217: 216: 205: 203: 196: 189: 183: 182: 180: 179: 178: 177: 167: 161: 159: 153: 152: 147: 145: 144: 137: 130: 122: 114: 113: 90: 89: 87: 84: 75: 72: 42: 39: 33: 30: 13: 10: 9: 6: 4: 3: 2: 1350: 1339: 1336: 1334: 1331: 1329: 1326: 1325: 1323: 1312: 1307: 1305: 1300: 1298: 1293: 1292: 1286: 1284: 1280: 1275: 1272: 1268: 1263: 1250: 1247: 1245: 1242: 1240: 1237: 1235: 1232: 1230: 1227: 1225: 1222: 1220: 1217: 1215: 1212: 1211: 1210: 1202: 1200: 1192: 1190: 1182: 1181: 1178: 1172: 1169: 1167: 1164: 1162: 1159: 1157: 1154: 1152: 1151: 1147: 1145: 1142: 1140: 1137: 1135: 1134: 1130: 1128: 1125: 1123: 1120: 1118: 1115: 1113: 1110: 1108: 1105: 1103: 1099: 1096: 1092: 1089: 1087: 1084: 1083: 1081: 1079: 1078: 1074: 1073: 1071: 1067: 1061: 1058: 1056: 1053: 1051: 1048: 1046: 1043: 1041: 1038: 1036: 1033: 1031: 1028: 1026: 1023: 1021: 1020:Thomas Buberl 1018: 1017: 1015: 1009: 1002: 999: 996: 995:Ginni Rometty 993: 990: 987: 984: 981: 978: 975: 972: 969: 966: 965:Frank T. Cary 963: 960: 957: 954: 951: 948: 945: 944: 942: 940: 936: 930: 927: 925: 922: 920: 917: 915: 912: 910: 907: 905: 902: 901: 899: 895: 889: 886: 884: 881: 879: 876: 874: 871: 869: 866: 864: 861: 859: 856: 854: 851: 849: 846: 844: 841: 839: 836: 834: 831: 830: 828: 824: 818: 815: 813: 810: 808: 805: 803: 800: 798: 795: 793: 790: 788: 785: 783: 780: 776: 773: 772: 771: 768: 765: 764: 762: 758: 752: 751:IBM Rochester 749: 747: 744: 742: 739: 737: 734: 730: 727: 725: 722: 720: 717: 716: 714: 710: 707: 705: 702: 700:, Chicago, IL 699: 696: 695: 693: 689: 686: 684: 681: 680: 678: 674:, Atlanta, GA 673: 670: 667: 664: 663: 661: 660: 658: 654: 643: 639: 636: 634: 631: 629: 626: 624: 621: 619: 616: 614: 611: 609: 606: 604: 601: 599: 596: 594: 591: 589: 586: 582: 579: 577: 574: 573: 572: 569: 567: 564: 563: 561: 557: 551: 548: 546: 543: 541: 538: 534: 531: 530: 529: 526: 524: 521: 517: 514: 513: 512: 509: 507: 504: 502: 499: 498: 496: 492: 489: 483: 473: 470: 466: 463: 462: 461: 458: 456: 453: 449: 446: 445: 444: 441: 439: 436: 434: 431: 427: 424: 422: 419: 418: 417: 414: 412: 409: 407: 404: 402: 401:Mashup Center 399: 397: 394: 392: 389: 387: 384: 382: 379: 377: 374: 372: 369: 367: 364: 362: 359: 355: 352: 351: 350: 347: 345: 342: 341: 339: 335: 325: 322: 320: 317: 315: 312: 310: 307: 305: 302: 300: 297: 295: 292: 291: 289: 285: 277: 274: 272: 269: 267: 264: 262: 259: 257: 254: 252: 249: 248: 246: 242: 239: 237: 234: 233: 232: 229: 227: 226:Power Systems 224: 222: 219: 215: 212: 211: 210: 207: 206: 204: 200: 197: 193: 190: 188: 184: 176: 173: 172: 171: 168: 166: 163: 162: 160: 158: 154: 150: 143: 138: 136: 131: 129: 124: 123: 120: 101: 95: 92: 85: 83: 81: 73: 71: 69: 65: 60: 59:circa 1942. 58: 54: 50: 49: 40: 38: 31: 29: 27: 23: 19: 1283:expanding it 1276: 1261: 1148: 1131: 1112:Deep Thought 1075: 1003:(since 2020) 971:John R. Opel 929:Think slogan 913: 770:Deep Thunder 576:Kaleida Labs 571:AIM alliance 256:Q System Two 251:Q System One 104:. Retrieved 94: 77: 64:Kuala Lumpur 61: 52: 46: 44: 35: 21: 17: 15: 1244:Typewriters 1150:Mathematica 1091:Rugby union 1030:Alex Gorsky 997:(2012–2020) 991:(2002–2011) 985:(1993–2002) 979:(1985–1993) 973:(1981–1985) 967:(1973–1981) 961:(1971–1973) 955:(1956–1971) 949:(1914–1956) 897:Terminology 853:Floppy disk 797:SkillsBuild 760:Initiatives 741:IBM Hursley 715:Facilities 366:Connections 236:FlashSystem 106:10 February 102:. 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Index

IBM
engineer
Tom Watson
Kuala Lumpur
Tenaga Nasional
National Cash Register
"What Does a Customer Engineer Do?"
v
t
e
IBM
History
History
Mergers and acquisitions
PC business acquisition by Lenovo
Products
Mainframe
IBM Z
Power microprocessors
Power Systems
Storage
FlashSystem
DS8000
Q System One
Q System Two
Eagle
Osprey
Heron
Condor
Blue Gene

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