226:
confidentiality of cell and unlisted numbers, the non-consensus report had instead advocated a Query/Response methodology, wherein telemarketers would be able to query only the do-not-call status of numbers they already had in their possession. Although the CRTC had rejected the Query/Response methodology, citing grounds of operational cost and complexity, a one-number-at-a-time Query/Response turned out to be so operationally simple and inexpensive that it is provided by the CRTC, free of charge, without restriction, to anyone who cares to use it. Other jurisdictions such as the USA provide similar Query/Response functions to checklists of small sets of numbers simultaneously, also free of charge. Jurisdictions such as
Australia protect subscriber privacy, precisely as envisioned by the minority report, by keeping the list in the form of a secure database, and providing only a "List Washing Service".
283:
118:, political parties, riding associations, candidates, pollsters and newspapers of general circulation for the purpose of soliciting subscriptions. Telemarketing calls from organizations with whom residents have an existing business relationship are also exempt. Telemarketers may also still call if a resident gave them permission in a written form or verbally. This law also does not extend its protections to non-Canadian phone numbers.
222:
shown by
Australia's Do Not Call Register, which "is a secure database where you can list your numbers to avoid receiving unsolicited telemarketing calls and marketing faxes." In contrast to the CRTC's uncontrolled distribution of telephone number lists, the Australian system consists of a "List Washing Service", precisely as proposed by the minority opinion which was disregarded by the CRTC.
187:, has criticized the changes adopted in the amended Act. He observed that the legislation contained too many exemptions which would not result in a significant decrease in calls for subscribers of the DNCL. Geist expressed particular concern about the extent and duration of the existing business relationship exception. In a 2009 article for the
195:
In
November 2008, it was reported that the CRTC had received thousands of complaints from individuals about the implementation of the Do Not Call List. People reported that they had actually experienced a notable increase in the number of calls since registering for the list, and were starting to get
241:
numbers, unique to each telemarketer. If a telemarketer, or anyone he has given the list to, then calls one of the honeypot numbers, stiff penalties can be applied to the telemarketer. If the originating number of a violating call is either foreign or disguised, the CRTC could apply the penalties to
221:
A notable shortcoming of the
Canadian implementation of the do-not-call list is that the list of numbers is given to telemarketers in plain text, in the form of a simple spreadsheet or CSV file without any protection or traceability. Technologies for securing personal data are readily available, as
191:
Geist labelled the CRTC's do-not-call list a "disaster" and recommended that parliament return to the original version of Bill C-37 by eliminating all exemptions. He further recommended cross-border cooperation to resolve jurisdictional issues and immediate tough enforcement to send a strong signal
229:
The CRTC's decision to expire registrations is regarded by citizens' rights groups as a technical shortcoming that adds unnecessary operational cost and complexity to the system, as well as limiting registrants' freedom to express their wishes. On 17 June 2008, the USA made registrations permanent
121:
Paragraph 41.7(4) of The
Telecommunications Act requires that every exempted telemarketer "shall maintain their own do not call list and shall ensure that no telecommunication is made on their behalf to any person who has requested that they receive no telecommunication...". Unlike the DNCL Rules,
75:
who referred to it as "totally useless", due to the costly but totally ineffective enforcement, the large number of exempt groups and the ability for anyone from anywhere in the world to purchase sets of phone numbers for relatively low fees, and then abuse the Do Not Call List as a calling list.
208:
In
January 2009, numerous media and consumer advocacy organizations reported that anyone can use false information pretending to be a telemarketer and download a set of numbers from the list for a $ 50 fee. It took their reporter ten minutes to do so. It has been proposed that list may be being
225:
On 3 July 2007, in
Telecom Decision CRTC 2007-47, the CRTC disregarded the non-consensus report from the DNCL Operations Working Group, which had strongly recommended against allowing telemarketers to download unmarked, untraceable copies of the do-not-call list. With the aim of protecting the
96:, was given first reading on 13 December 2004. It addressed telemarketing calls in Canada and would allow people to sign up to prevent certain telemarketers from contacting them. It received royal assent on 25 November 2005 and came into force on 30 June 2006.
199:
However, a VoxPop study found that 80% of those registered on the DNCL had noticed a reduction in calls, while 13% had seen an increase. The study concluded that the most likely explanation for the increase was due to timing of the launch of the DNCL with the
242:
the telco which delivered the call to the subscriber's line since that telco acted as an agent of the telemarketer by delivering the call.. There is no indication from the CRTC whether honeypots have been implemented as part of the DNCL.
79:
On 20 April 2009, the CRTC announced that telephone and fax numbers on the list would be listed on the DNCL for five years, extended from the three years at the list's inception. Numbers are now on the list indefinitely.
213:, Chair of the CRTC, responded to these allegations on 16 June 2009, labeling them an urban myth, and stating that the Government had looked into the claims and that there was "no evidence to substantiate them".
171:
to operate the
National Do Not Call List for five years. It is funded from subscription fees paid by telemarketers, rather than relying on fees by end citizens. It became operational on 30 September 2008.
204:
which was affecting
American and other foreign companies harder than Canadian, and where unscrupulous telemarketers that did not care about Canadian laws were using random dialers to find new business.
313:
100:
54:
160:
benefits the list will achieve remain uncertain. A working group of the CRTC held hearings concerning the planned implementation of the list. It submitted recommendations on 26 July 2006.
68:
The DNCL has been labelled a "disaster" and over a decade after the law's creation, many telemarketers are either unaware or do not follow the rules imposed by the DNCL.
76:
Senator Downe cited multiple examples of constituents, whom he had personally added to the list, receiving a sudden increase in telemarketing calls three months later.
1485:
495:
1177:
855:
726:
674:
137:, are to be considered "...as valid requests and must be honoured." Due to its overwhelming popularity, iOptOut.ca is currently being upgraded and improved.
1096:
106:
Starting 30 September 2008, residents of Canada were able to register their telephone numbers on the list online, or by telephone, fax or teletype.
1470:
Balduzzi, Marco, Payas Gupta, Lion Gu, Debin Gao, and
Mustaque Ahamad (2016). "Mobipot: Understanding mobile telephony threats with honeycards".
1572:
1040:
209:
downloaded and used as a telemarketing list overseas, where there's little that can be done as the CRTC has no jurisdiction outside of Canada.
103:(CRTC) authority to establish a national do not call list, to establish procedures to administer the Act and to levy penalties for violations.
1519:
122:
the Act itself makes no provision for a grace period or expiry, so all do not call requests must be honoured immediately and permanently.
1547:
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522:
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900:
257:
1122:
983:
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1010:
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678:
93:
387:
133:, CRTC Chairman Konrad von Finckenstein personally ruled that do not call requests from third parties, such as
1424:"REPORT AND ORDER FCC 08-147 Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991"
388:"Still Getting Annoying Telemarketer Calls? CRTC Survey Finds Many Firms Don't Follow Do-Not-Call List Rules"
210:
115:
1577:
167:
to suppliers willing to provide this service. On 21 December 2007, the CRTC announced that it had picked
30:
This article is about Canada's National Do Not Call List. For similar registries in other countries, see
1479:
418:
145:
1423:
343:
251:
238:
184:
164:
62:
1047:
237:
Another possibility to prevent using the plain text list as a list of people to call is to provide
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1066:
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642:
465:
287:
1502:
Canadian Radio-television and Telecommunications Commission National Do Not Call List (DNCL)
231:
31:
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1359:
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1081:
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46:
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until the number is disconnected or reassigned, citing "...benefits to the public and to
17:
1376:
1235:
856:"Rogers Disappointed that CRTC will not block unsolicited SMS through Do Not Call List"
1472:
Proceedings of the 11th ACM on Asia Conference on Computer and Communications Security
1566:
1516:
CRTC information regarding the September 2008 launch of the National Do Not Call List
979:
357:
277:, a UK opt-out registry of people who do not wish to receive marketing communications
274:
180:
58:
1130:
361:
196:
calls at cellular phone numbers that had never received telemarketing calls before.
1552:
1525:
988:
544:
140:
On 13 November 2008, the CRTC declined a request from telecommunications provider
1282:
1041:"National Do Not Call List effective, but challenges remain, VoxPop survey finds"
168:
72:
957:
570:
1513:
1329:
877:
597:
569:. Canadian Radio-television and Telecommunications Commission. Archived from
71:
The DNCL continues to receive heavy criticism, the latest being from Senator
851:
309:
781:
392:
157:
901:"CRTC moved a step closer to establishing a National Do Not Call List"
57:
that enables residents of Canada to decide whether or not to receive
1420:
1326:
954:"Facts about September 2008 launch of the National Do Not Call List"
55:
Canadian Radio-television and Telecommunications Commission (CRTC)
441:
439:
1501:
1153:
619:
600:. Canadian Radio-television and Telecommunications Commission
547:. Canadian Radio-television and Telecommunications Commission
545:"Frequently Asked Questions : National do not call list"
451:"Global News uncovers serious loophole in 'Do Not Call' List"
1526:
Canada's Do-Not-Hesitate-To-Call List Goes From Bad to Worse
1127:
Canadian Radio-television and Telecommunications Commission
777:"Telemarketers Rebuked by CRTC Over Do-Not-Call Objections"
314:
Canadian Radio-television and Telecommunications Commission
144:
to permit Canadian wireless customers to block unsolicited
101:
Canadian Radio-television and Telecommunications Commission
1542:
1036:
1174:
878:"Consensus and Non Consensus reports dated July 26, 2006"
163:
On 3 July 2007, the CRTC announced it would be issuing a
1373:
1279:
1232:
723:
671:
880:. Do Not Call List Operations Work Group (DOWG) Reports
340:"Bill C-37: An Act to amend the Telecommunications Act"
567:"New and revised Unsolicited Telecommunications Rules"
446:
51:
Liste nationale de numéros de télécommunication exclus
806:
803:
496:"Do-Not-Call List Gets Dismal Results, Senator Finds"
90:
Bill C-37, An Act to amend the Telecommunications Act
134:
1011:"Thousands Call to Complain About Do-Not-Call List"
523:"Do-not-call list now good for 5 years not 3: CRTC"
927:"Bell to Administer Telemarketer Do-Not-Call List"
114:The Do Not Call List exempts Canadian registered
1097:"Expect More Calls Says Consumer Watchdog Group"
1377:"Transcript of CRTC PN2006-4 Public Proceeding"
984:"Tough Action Can Reverse Do-Not-Call Disaster"
362:"Tough Action Can Reverse Do-Not-Call Disaster"
1129:. Ottawa: Government of Canada. Archived from
8:
1484:: CS1 maint: multiple names: authors list (
1553:Do Not Call:Hanging Up on the Telemarketers
1514:Facts about the National Do Not Call List
1121:von Finckenstein, Konrad (16 June 2009).
592:
590:
588:
419:"Do-Not-Call List 'Useless,' Critics Say"
310:"What is the National Do Not Call List?"
27:Do not call list for residents of Canada
298:
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131:the Canadian Bankers Association (CBA)
125:In letters dated 27 June 2008, to the
1520:Canada's Do Not Hesitate to Call List
334:
332:
330:
7:
1095:Oosthoek, Sharon (23 January 2009).
304:
302:
675:"Letters to CMA from CRTC Chairman"
525:. The Canadian Press. 20 April 2009
1548:Notice of May 2, 2006 CRTC Hearing
727:"Letter to CBA from CRTC Chairman"
25:
1559:In Depth Report, 25 November 2005
494:Galloway, Gloria (7 July 2010).
281:
258:New Zealand Name Removal Service
61:. It was first announced by the
53:) is a list administered by the
1330:"National Do Not Call Registry"
1236:"Telecom Decision CRTC 2007-47"
386:Harris, Sophia (15 June 2016).
1123:"Speech, Notes for an Address"
775:Nowak, Peter (5 August 2008).
127:Canadian Marketing Association
1:
1573:2006 establishments in Canada
269:National Do Not Call Registry
1532:Industry Canada announcement
623:"The Telecommunications Act"
263:Telephone Preference Service
1283:"National Do Not Call List"
1599:
1522:, Geist, 11 September 2005
217:Technological shortcomings
183:, professor of law at the
99:The legislation gives the
29:
598:"Who Can Still Call You?"
39:National Do Not Call List
18:Canadian Do Not Call List
1178:"Making the Right Call"
366:Michael Geist (website)
211:Konrad von Finckenstein
1528:Geist, 20 October 2005
1154:"Do Not Call Register"
50:
288:Telephones portal
165:request for proposals
88:Legislation entitled
65:on 13 December 2004.
854:(18 November 2008).
850:Rogers Wireless via
344:Parliament of Canada
252:Do Not Call Register
185:University of Ottawa
92:, introduced in the
63:Government of Canada
1534:of 13 December 2004
982:(2 February 2009).
360:(2 February 2009).
59:telemarketing calls
1190:on 22 October 2009
1017:. 27 November 2008
933:. 21 December 2007
907:on 11 October 2007
733:on 7 February 2009
681:on 7 February 2009
501:The Globe and Mail
415:The Canadian Press
346:. 7 February 2005.
148:through the DNCL.
1583:Privacy in Canada
1449:External link in
1399:External link in
1352:External link in
1305:External link in
1258:External link in
1211:External link in
1074:External link in
829:External link in
754:External link in
702:External link in
650:External link in
573:on 22 August 2008
473:External link in
146:SMS text messages
16:(Redirected from
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1183:. Archived from
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265:(United Kingdom)
232:consumer privacy
94:House of Commons
32:Do not call list
21:
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960:on 9 April 2008
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852:Canada NewsWire
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417:(7 July 2010).
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234:interests...".
219:
202:Great Recession
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142:Rogers Wireless
112:
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1496:External links
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1318:
1271:
1224:
1166:
1144:
1133:on 7 June 2011
1113:
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1053:on 6 July 2011
1028:
1002:
980:Geist, Michael
971:
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891:
868:
842:
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779:. Technology.
767:
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629:on 5 June 2011
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358:Geist, Michael
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275:Robinson list
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