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Cold Comfort (Inside No. 9)

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602:. The voice of "Chloe"—the identity of whom is key to the story—presented a particular technical challenge, as the writers wanted to ensure that her identity was not revealed the first time her voice is heard. First, the production team recorded Shearsmith playing George-as-Chloe, and then a number of actresses recorded their versions of Shearsmith playing George-as-Chloe. Of these, one—Hall—was chosen to lend her voice to Chloe. Shearsmith then re-recorded his voice, imitating Hall's version of George-as-Chloe. Hall and Shearsmith's respective performances of George-as-Chloe could then be merged for the final episode. The first time viewers hear "Chloe", her voice is mostly Hall's; as the episode progresses, more of Shearsmith's voice is audible. For Shearsmith, this did not represent the production team cheating the viewers, as viewers' experiences are filtered through Andy's experiences. The first time viewers hear Chloe, they—like Andy—experience her as a teenage girl. As most of the episode was filmed in real-time, George is visible making calls as Chloe, meaning that he hides in plain sight. Footage of Shearsmith playing George-as-Chloe in George's office—used in the episode's final—was filmed separately to the rest of the episode, as a camera set-up in George's office would have been visible on one of the main cameras. 545:"; episodes which feature the writers quite heavily. By contrast, Pemberton said that he and Shearsmith, knowing that they were going to be directing two episodes, deliberately chose "Cold Comfort" because the fixed cameras made filming a lot simpler, though Shearsmith said that the filming was more complex than they initially anticipated. For Horrocks, it was "lovely to be directed" by Pemberton and Shearsmith, as she "really their choices and ... their work". Shearsmith said that he found directing the episode "exhausting"; he found little time to rest during filming, as if he was not directly involved in filming, he was involved in making directorial decisions. 762:, the episode "makes great use of CCTV split-screen footage". Dessau said that the set-up gave the episode "its haunting flavour". Viewers do not just see Andy, but also streams from other cameras, which, for Dessau, "makes the viewer both intrigued and anxious". Boyd, too, claimed that the episode played on the "inherent creepiness" of CCTV footage. She said that the split-screen set-up increased the tension, and that the "gimmick is a good one"; though it could "have worked well as a pleasing novelty on its own, also makes this 'whodunit'/'who's doing it' a refreshingly inventive take on the genre". 467:
disadvantages. Liz's desk is adorned with various trinkets, including ornaments and pictures. These were Horrocks's idea, and, for Pemberton and Shearsmith, served to make viewers suspicious of her from the start. Horrocks was chosen because she would be able to add humour while still keeping to the tight timings necessary for the episode; many of her lines were improvised. The character of Michael begins to work at the centre during the episode. Pemberton and Shearsmith considered having it mentioned that he had been sent by "Pauline from Wood Green", a reference to the stage version of
583:. This meant that the actors could not make any errors, but the result was "something you don't normally see". Pemberton said that the episode would "either be brilliantly tense or incredibly boring". Timing during filming had to be precise, though scenes could be cut earlier or start later than was anticipated. For example, an earlier introduction of Joanne was cut in the final episode. Other unused versions of scenes included a more violent version of George's attack on Liz and a version of the final scene with a gunshot. The gunshot was removed on the recommendation of 613:, a sentiment echoed by some critics. Both episodes were highly experimental—"A Quiet Night In" being mostly silent and "Cold Comfort" being filmed mostly from a fixed camera—something which the writers felt suits anthology format. On the other hand, according to Pemberton, as "Cold Comfort" is "static and all about listening", it is, in a sense, the "polar opposite" of "A Quiet Night In". Though all episodes in the series were very different in tone, Pemberton felt that "Cold Comfort" was "the most extreme experiment". 666:
what Andy had said to the old woman about her cat. Andy stays late in his cubicle and goes to George's office, realising that "Chloe" must be someone who works at CSL. He accuses Joanne, who has just arrived, but she says she came back for her bag. He plans to get evidence from the CCTV footage and contact the police. Looking through CCTV footage, he and Joanne discover that it is George who made the calls. Unbeknownst to them, George is approaching the office; he hastily leaves when he sees Andy and Joanne inside.
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characters taking calls. Extras are seen moving back and forth in the smaller screens, with Pemberton having initially been keen for things to be happening away from the main feed. However, he was somewhat frustrated with the result, with the same extra moving on numerous occasions throughout the episode. Shearsmith felt that a whole series filmed in the same manner "would be a bit wearing on the eye", but that the style could be used for a single episode.
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ex-soldier, in tears because his mother committed suicide following the death of her cat. Andy realises that the man's mother is the caller from the previous night. George advises that Andy will not face any repercussions, and asks Andy to help Michael, new to the centre, with his first call. Chloe calls in and speaks to Michael, again claiming that she has taken an overdose. Andy snatches the phone and shouts at Chloe, hanging up on her.
650:, after the death of his sister. His supervisor George takes him through the procedure for calls, and Andy chats to the more experienced Liz. He finds his first few calls difficult, and Joanne, a volunteer who shares a mutual distaste with Liz, advises him not to get emotionally invested in the callers. Andy takes a call from Chloe, a 16-year-old girl with problems at home. Chloe says that she has taken a drug overdose, and Andy sings " 631: 323:. The story follows Andy (Pemberton), who is starting at the call centre. After taking a particularly disturbing call from Chloe, a suicidal teenage girl, Andy begins to struggle, but he is offered support by his supervisor George (Shearsmith), the gossipy Liz (Horrocks) and the officious Joanne (Amuka-Bird). Andy is later joined by Michael (Way). 775:
said that the ending was testament to the fact that the writers "know how to play their audience like a fiddle". Billen was less impressed, saying that "the ultimate twist in the tale was crude, and the insight that those who offer help need it most just a little banal - by this series' standards, at
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Following her argument with George, Liz is asked to leave CSL, and a small party is held in the workspace. During the party, Chloe calls the helpline again, asking to speak to Andy. Andy tells Chloe that her hoax call caused an old woman's death, but Chloe says that this was Andy's fault. She repeats
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George does not arrive for work the next day. Joanne shows in a new volunteer, Glen, who is replacing Liz. Having found out that George has made similar calls to CSL for years, Andy plans to go to the police. Andy answers the phone, and it is George. In Chloe's voice, George says that he just wanted
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The following day, George thinks Liz is breaking the rules by taking a personal call; he gets angry and wrestles the handset from her. Later, Andy is upset that he listened to Chloe in her final moments, and Liz, who has made a complaint about George's conduct, tells him that she took a call from an
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written in 2014, and then filmed from the end of 2014 into early 2015. The idea for "Cold Comfort" began with the call centre, with Pemberton having kept a newspaper article on the subject from 2005 as a potential inspiration. Once the writers had the idea for the setting, they allowed the story to
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provide the voices of various people who call in to the centre. Some of the voice actors were drawn from the comedy group Gein's Family Giftshop, the performing members of which are Hughes, Easton and Meehan. After watching a Gein's Family Giftshop performance, Pemberton and Shearsmith had invited
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scripts with particular actors in mind for roles, and nor do they typically write roles specifically for themselves. They were unsure, for a long time, on which characters they should take, initially considering having Shearsmith play Andy and Pemberton play George. Shearsmith said that this felt
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Pemberton and Shearsmith, in addition to writing and starring in "Cold Comfort", directed the episode. This episode—one of two in the second series that they jointly directed—was their directorial debut. The pair did not know, while writing for the series, which episodes they would be directing,
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Most of "Cold Comfort" is made up of the streams for four fixed cameras in the style of a CCTV feed. Here, Andy talks on the phone to "Chloe" (main camera and bottom right) while George sits in his office (top right) and Liz leaves the workspace (centre right). The date is visible in the bottom
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feature respectively as Liz, Joanne and Michael, other volunteers at the call centre. The characters of Liz and Joanne have strongly differing approaches to their roles as volunteers, with Joanne focussing on detachment and Liz on involvement. Both approaches, for Pemberton, have advantages and
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with the Canadian Police, which Shearsmith had seen online; this, too, had a main feed with three smaller feeds giving different views of the scene. The writers felt that the multiple screens both served a narrative function and raised the tension. For much of the episode, viewers simply watch
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The television critic Julia Raeside discussed the unusual style of "Cold Comfort", saying that "You could argue are at the stage in their careers where they don't need to experiment. No one else makes television like them and yet still they push themselves." For Claire Murphy, writing in the
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least". Owen, similarly, found the motives of "Chloe" unconvincing, and considered "the surprisingly nihilistic final shot perhaps not fully earned or plausible", but confessed that the episode was able to "outmanoeuvre" him, as he did not foresee the ending.
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someone to listen to him, then warns that he has told the dead woman's son where Andy works. In the background, Glen stands, and points a gun at Andy's head. He calls Andy's name, and Andy turns around to see Glen right before the credits play.
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Alex Thompson, the episode's sound recordist, arranged the phones so that the actors could speak to each other in real-time. Pemberton and Shearsmith wanted this so that the voices would not have to be recorded in a studio later and added in
1767: 1142: 710:, felt that though "the episode has the tools to ratchet up the suspense", it "lacks both the plausibility and element of surprise that characterise the best of this series". Frances Taylor, writing for 562:
The episode progresses mostly through footage streamed from a fixed camera in booth nine of the call centre setting. Streams from other cameras are displayed on the side of the screen, in the style of a
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to her, but, when he finishes, Chloe is no longer on the line. He immediately takes a call from an elderly woman distraught that one of her cats has died, but responds insensitively, and hangs up.
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were complimentary. Commentators praised the format, the writing and the performances, especially Horrocks's, but offered differing views about the episode's conclusion, plot and atmosphere.
714:, listed it as the tenth best of the first thirteen episodes. Though praising the "innovative" filming and "darkly-brilliant script", she considered the ending "a little bit ridiculous". 723:, described "Cold Comfort" as "warped brilliance". He said that "any real helpline volunteers watching this episode may well wince, but it remains gripping throughout". Reviewers in 1828: 1741: 541:
Shearsmith said in an interview that the pair had considered directing episodes in which they did not appear much, but scheduling concerns left them with "Cold Comfort" and "
855: 442:"Cold Comfort" stars Pemberton as Andy, a new volunteer, and Shearsmith as George, Andy's supervisor. According to Shearsmith, he and Pemberton do not typically write 522:
meaning that their writing was unlikely to be influenced by the knowledge. Pemberton and Shearsmith had always intended to try directing, and the second series of
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Critics responded positively to "Cold Comfort", though several characterised it as weaker than previous episodes in the series. David Chater, writing in
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said that Horrocks was "on fine form". Commentators also commended the episode's writing, though Owen felt that the plot took a while to "get going".
733:", awarding it three out of four stars. He characterised it as mostly successful in its aims, and summarised it as a "memorable" and "well-executed" 507:, playing unnamed call centre volunteers. Hollingberry, who voiced "Ivy", an old woman caller, had previously starred in Pemberton and Shearsmith's 1368: 740:
Robinson felt that the writers had "dial back the celebrity guests" for the episode, while Phoebe-Jane Boyd, writing for the entertainment website
692:". He said that "Cold Comfort" offers "a promising set-up, but ... doesn't unfold with the same simple, logical elegance as others in the series". 2053: 447:
like the more "obvious" option, but the characters were switched as they "thought it would be slightly more unusual" to have it that way around.
1907: 358:) characterised "Cold Comfort" as somewhat weaker than other episodes of the series, but other critics, including Patrick Mulkern (writing for 391:, rejecting many because they did not look enough like offices. They had three days at the location, but completed filming in two and a half. 2067: 387:
grow out of this. The pair visited a large number of locations—including a number of colleges—before settling on the one used, which was in
335:(Edward Easton, Kath Hughes and James Meehan) voiced various callers, with the Gein's Family Giftshop comedians also appearing as on-screen 1836: 1640: 1116: 2099: 1528: 1614: 863: 1698: 1321: 454:
features new characters, the writers were able to attract actors who might have been unwilling to commit to an entire series.
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said that set-up "proves very effective for the denouement", which Mulkern described as "a creepy pay-off". Chris Bennion of
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called the episode "another corker", and the freelance journalist Dan Owen called the episode "easily the funniest" since "
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praised the performances in the episode; Billen said that Horrocks's performance was "particularly good", and critics in
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each took on directorial duties for two episodes, while Pemberton and Shearsmith decided to direct the remaining two.
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as Mrs Wren/Mrs Ladybirdface. She was one of the few actors whom Pemberton and Shearsmith used in both series.
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executive producer, which led to some debate; Shearsmith, for example, preferred the original version.
1880: 599: 1147: 257: 530:, who had directed all of the episodes in the first series, was unable to return for the second. 1876: 1871: 487: 324: 281:. Most of "Cold Comfort" is composed of a stream from a fixed camera on the desk of Andy, the 184: 1021:"Inside No 9, TV review: A top-drawer cast puts these twisted tales in a league of their own" 1940: 1674: 725: 606: 580: 459: 430: 423: 370: 312: 294: 274: 260: 172: 93: 62: 54: 44: 2060: 1772: 1745: 1618: 1120: 1025: 771: 531: 270: 89: 50: 2014: 1671:
Dugdale, John; Raeside, Julia; Clarke, Mel (12 April 2015). "Choice; Thursday 16 April".
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The format presented certain technical difficulties. The episode was filmed in very long
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first series, highly experimental. It was Pemberton and Shearsmith's directorial debut.
2021: 1947: 1644: 647: 504: 336: 320: 1325: 744:, said that the episode "had another set of fantastic guest stars". The comedy critic 700:, gave the episode three out of five stars, considering it weaker than is typical for 2326: 1576: 693: 455: 343: 308: 166: 58: 1117:"Edinburgh festival 2014 review: Gein's Family Giftshop – a dark, fluid sketch show" 1986: 1917: 1725: 1694: 758: 745: 734: 730: 706: 365: 354: 265: 34: 1532: 1299: 998: 741: 719: 584: 509: 491: 360: 282: 193: 1742:"Intrigue, unease and emotional intensity: have you been watching Inside No 9?" 404: 1862: 1804: 684:, described "Cold Comfort" as "a breather" after the "small masterpieces" of " 495: 480: 388: 328: 290: 202: 1858: 1585: 1556: 799: 680: 655: 635: 348: 995:"Reece Shearsmith on crafting Inside No. 9 - and hopes for a third series" 833: 1829:"'Inside No. 9' Tells A Story of Helplessness Entirely with CCTV Cameras" 535: 463: 316: 178: 1867: 278: 285:, with smaller pictures on the side of the screen, in the style of a 1369:"'People are disappointed if we don't deliver something horrible'" 552: 503:. The comedians then suggested that they also appear on-screen as 576: 564: 286: 1889: 1885: 1180: 1178: 646:
Andy starts to volunteer at the Comfort Support Line (CSL), a
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George introduces Andy to his workstation amid quips from Liz.
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Patrick Mulkern, on the other hand, who was writing for the
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feed. "Cold Comfort" was filmed over two and a half days in
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Murphy, Claire (16 April 2015). "Today's TV; Soap update".
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feed. The idea was inspired by a clip of the interview of
1641:"All 13 episodes of Inside No 9 ranked from worst to best" 483:. However, this was not included in the final episode. 1529:"Inside No. 9 series 2 episode 4: Cold Comfort review" 1322:"Steve Pemberton and Reece Shearsmith on Inside No. 9" 885: 883: 881: 879: 877: 875: 873: 800:"Cold Comfort; Inside No. 9, Series 2 Episode 4 of 6" 1581:"TV review: The Secret Life of the Pub; Inside No 9" 256:" is the fourth episode of the second series of the 2302: 2273: 2255: 2226: 2197: 2168: 2139: 2121: 2084: 2031: 1978: 1925: 623: 211: 156: 148: 133: 125: 117: 109: 99: 85: 70: 23: 1245:Pemberton, Steve; Shearsmith, Reece (4 May 2015). 1803:(episode commentary). Steve & Reece IN9 (via 579:—some as long as five or six minutes—without any 269:. The episode, which was written and directed by 1553:Chater, David (16 April 2015). "Viewing guide". 1240: 1238: 1186:"Filming underway on new series of Inside No. 9" 1699:"TV Preview: Inside No. 9 – Cold Comfort, BBC2" 1666: 1664: 1662: 422:"Cold Comfort" was cowritten and codirected by 704:. John Robinson, who reviewed the episode for 1901: 609:", the second episode of the first series of 18:4th episode of the 2nd series of Inside No. 9 8: 1797:Pemberton, Steve; Shearsmith, Reece (2015). 824:The Cook, The Thief, His Wife, and Her Lover 1608: 1606: 988: 986: 984: 982: 980: 794: 792: 790: 788: 307:The episode starred Pemberton, Shearsmith, 1908: 1894: 1886: 1363: 1361: 1288: 1286: 1284: 339:, playing unnamed call centre volunteers. 277:, was first broadcast on 16 April 2015 on 43: 20: 1718: 1716: 1689: 1687: 1685: 1571: 1569: 1567: 1295:"Inside No 9; Series 2 - 4. Cold Comfort" 319:as volunteers at Comfort Support Line, a 1097: 1095: 1522: 1520: 1518: 1516: 1507: 1494: 1481: 1468: 1455: 1442: 1429: 1416: 1403: 1390: 1352: 1339: 1275: 1214: 1212: 1210: 1208: 1206: 1169: 1102: 1086: 1073: 1060: 1047: 971: 958: 945: 940: 938: 929: 913: 784: 924: 922: 620: 605:Pemberton compared "Cold Comfort" to " 7: 1639:Taylor, Francis (21 February 2017). 1221:"Inside No. 9, 2.4 – 'Cold Comfort'" 113:Reece Shearsmith and Steve Pemberton 1527:Boyd, Phoebe-Jane (17 April 2015). 1264:. Inside No. 9 Series Two DVD. BBC. 1249:. Inside No. 9 Series Two DVD. BBC. 856:"Five minutes with Steve Pemberton" 346:and David Chater (both writing for 215: 892:"Reopening the doors Inside No. 9" 890:Pemberton, Steve (20 March 2015). 429:. He starred as George, alongside 14: 2343:Television episodes about suicide 1262:Behind the Scenes: "Cold Comfort" 1247:Behind the Scenes: "Cold Comfort" 862:. 12 January 2015. Archived from 352:) and John Robinson (writing for 2333:2015 British television episodes 1766:Bennion, Chris (23 April 2015). 1740:Raeside, Julia (29 April 2015). 1615:"Thursdays best TV; Inside No 9" 1613:Robinson, John (16 April 2015). 1141:Monahan, Mark (14 August 2014). 832:. 6 October 2014. Archived from 629: 412: 403: 331:and members of the comedy group 1827:Kurkland, Daniel (3 May 2016). 2100:Bernie Clifton's Dressing Room 1371:. Chortle.co.uk. 17 March 2015 1115:Logan, Brian (9 August 2014). 1019:Dean, Will (5 February 2014). 993:Jeffrey, Morgan (4 May 2015). 526:offered them the opportunity. 72: 1: 1260:Horrocks, Jane (4 May 2015). 2001:The Trial of Elizabeth Gadge 1324:. bfi.org.uk. Archived from 686:The Trial of Elizabeth Gadge 228:The Trial of Elizabeth Gadge 1219:Owen, Dan (18 April 2015). 2359: 2233:"The Bones of St Nicholas" 2216:"A Random Act of Kindness" 1506:Pemberton and Shearsmith, 1493:Pemberton and Shearsmith, 1480:Pemberton and Shearsmith, 1467:Pemberton and Shearsmith, 1454:Pemberton and Shearsmith, 1441:Pemberton and Shearsmith, 1428:Pemberton and Shearsmith, 1415:Pemberton and Shearsmith, 1402:Pemberton and Shearsmith, 1389:Pemberton and Shearsmith, 1351:Pemberton and Shearsmith, 1338:Pemberton and Shearsmith, 1274:Pemberton and Shearsmith, 1168:Pemberton and Shearsmith, 1101:Pemberton and Shearsmith, 1085:Pemberton and Shearsmith, 1072:Pemberton and Shearsmith, 1059:Pemberton and Shearsmith, 1046:Pemberton and Shearsmith, 970:Pemberton and Shearsmith, 957:Pemberton and Shearsmith, 944:Pemberton and Shearsmith, 928:Pemberton and Shearsmith, 912:Pemberton and Shearsmith, 860:Herts & Essex Observer 49:Episode poster, featuring 2239:"Paraskevidekatriaphobia" 2190:"Last Night of the Proms" 628: 434:(right, pictured in 2010) 216: 190:Edward Easton as a caller 163: 42: 32: 2152:"Love's Great Adventure" 2146:"The Referee's a W***er" 2054:The Riddle of the Sphinx 1994:The 12 Days of Christine 690:The 12 Days of Christine 479:, who had been based at 427:(left, pictured in 2003) 199:James Meehan as a caller 1599:(subscription required) 499:the members to star in 470:The League of Gentlemen 342:The television critics 137:16 April 2015 2111:"And the Winner Is..." 2068:Diddle Diddle Dumpling 2040:The Devil of Christmas 1191:. BBC. 16 January 2015 830:British Film Institute 559: 333:Gein's Family Giftshop 2338:Inside No. 9 episodes 2283:"The Trolley Problem" 2108:"To Have and to Hold" 1701:. Beyondthejoke.co.uk 556: 382:The second series of 364:), the comedy critic 263:television programme 2292:"Curse of the Ninth" 2242:"Love is a Stranger" 2149:"Death Be Not Proud" 1881:British Comedy Guide 1223:. Dan's Media Digest 822:"Steve Pemberton on 765:Critics writing for 636:Comfort Support Line 436:, who played Joanne. 2187:"How Do You Plead?" 2184:"Hurry Up and Wait" 2158:"Thinking Out Loud" 1148:The Daily Telegraph 696:, also writing for 494:, James Meehan and 450:As each episode of 258:British dark comedy 2248:"The Last Weekend" 2204:"Merrily, Merilly" 1508:episode commentary 1495:episode commentary 1482:episode commentary 1469:episode commentary 1456:episode commentary 1443:episode commentary 1430:episode commentary 1417:episode commentary 1404:episode commentary 1391:episode commentary 1353:episode commentary 1340:episode commentary 1293:Mulkern, Patrick. 1276:episode commentary 1170:episode commentary 1103:episode commentary 1087:episode commentary 1074:episode commentary 1061:episode commentary 1048:episode commentary 972:episode commentary 959:episode commentary 946:episode commentary 930:episode commentary 914:episode commentary 560: 212:Episode chronology 129:Joe Randall-Cutler 2320: 2319: 2175:"Wuthering Heist" 2122:Halloween Special 1697:(15 April 2015). 1579:(17 April 2015). 836:on 1 October 2014 644: 643: 549:Picture and sound 488:Vilma Hollingbery 325:Vilma Hollingbery 293:, and was, like " 250: 249: 246: 245: 185:Vilma Hollingbery 158:Guest appearances 134:Original air date 2350: 2289:"CTRL, ALT, ESC" 2286:"Mulberry Close" 2280:"Boo to a Goose" 2210:"Nine Lives Kat" 1941:A Quiet Night In 1910: 1903: 1896: 1887: 1848: 1846: 1844: 1835:. 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Index

Inside No. 9

Steve Pemberton
Reece Shearsmith
Jane Horrocks
Nikki Amuka-Bird
Steve Pemberton
Reece Shearsmith
Jane Horrocks
Nikki Amuka-Bird
Tony Way
Vilma Hollingbery
Kath Hughes
Vicky Hall
The Trial of Elizabeth Gadge
Nana's Party
British dark comedy
anthology
Inside No. 9
Steve Pemberton
Reece Shearsmith
BBC Two
protagonist
CCTV
Twickenham
A Quiet Night In
Jane Horrocks
Nikki Amuka-Bird
Tony Way
crisis hotline

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