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to provide quality services. Compulsion has also bred antagonism, so that neither local authorities nor private sector suppliers have been able to realise the benefits that flow from a healthy partnership. All too often the process of competition has become an end in itself, distracting attention from the services that are actually provided to local people. CCT will therefore be abolished.
44:
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Under
Compulsory Competitive Tendering service quality has often been neglected and efficiency gains have been uneven and uncertain, and it has proved inflexible in practice. There have been significant costs for employees, often leading to high staff turnover and the demoralisation of those expected
401:
In turn these four aspects of Best Value are bound by adherence to twelve principles of Best Value mentioned above. The answer to the question of what method of service delivery, precisely, the government expected to arise from Best Value seemed to centre on local interpretation as satisfactory. The
413:
Therefore, while the message was unequivocally that compulsory competitive tendering was to be withdrawn, the replacement was to be less prescribed, with the intention that local authorities follow a responsive and locally determined method of service provision within a centrally defined framework.
407:
The paper does not attempt to define what best value in housing is — that is primarily a matter for individual local authorities in consultation with local people. The primary intention is to explain the process framework within which local housing authorities will need to operate in obtaining
389:
The second required service reviews within which the authority must demonstrate that in the fulfilment of their duties under Best Value they have: compared their service provision with that of other private and public providers; consulted with local business and community; considered competition in
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government pursued compulsory competitive tendering almost as a dogma, often against the wishes of local government. This led to an uncomfortable stand-off between the two, with CCT regulations being produced in increasing detail, and sometimes extending further than would have been the case in the
489:
Where a council fails to meet a statutory target, the
Secretary of State is at liberty to take action, particularly where an authority is not meeting its duty of continuous improvement. In practice, the Secretary of State can direct the council to take specific action to secure improvement, or, in
393:
The third defining element introduced a regime of audit and measurement of performance, with the broad expectation that, year-on-year, costs would reduce and quality would increase. Performance would be monitored locally through Best Value
Performance Reviews (BVPRs), partly through adherence to
476:
Many of the BVPIs have been in effect since the start of Best Value in April 2000, but some new indicators have been set, and some existing indicators were revised either to improve their definition or to be aligned with central government policy. Where a BVPI has a target attached to it, these
333:
In the period between announcement and introduction (May 1997 and April 2000) the government sponsored 37 voluntary council 'pilots', 22 of which contained a housing element. The purpose of the pilots was to "test elements of the best value framework, and assess the extent to which actual
382:. Labour's Best Value proved more difficult to define. The notion of Best Value prior to implementation was enshrined within one key consultation document: Modernising Local Government — Improving local services through best value. This set out four defining elements of Best Value.
446:) were introduced. These were a statutory set of 90 indicators developed by government departments to measure the performance of local authorities, that is, all local authorities must measure themselves against BVPIs. The data is collected and audited annually by the
251:
of the United States. CCT required public-sector organisations to enable private companies to bid for contracts to deliver certain public services in competition with the public sector's own organisations. The idea was to improve services through competition. The
426:
A "short statutory guidance" document was issued in
September 2011, dealing with certain "reasonable expectations of the way authorities should work with voluntary and community groups and small businesses when facing difficult funding decisions".
480:
As far as possible the government has tried to limit the number of changes. In fact, there were no amendments of additions to the BVPI set last year, and government has agreed to make no amendments to the present BVPIs until 2008/09.
431:, in his foreword to the guidance, noted that councils had been "freed from excessive and prescriptive guidance" in exchange for a commitment to support voluntary groups and small businesses in their administrative areas.
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Thus, the rationale for Best Value emphasised three points: the failure of compulsory competitive tendering; the importance of partnership in service provision; and the adverse effect of competition as a prime objective.
417:
Specifically Best Value would differ from compulsory competitive tendering in three respects: organisation performance, organisation process, and the relationship between process and performance (Boyne 1999, p. 2).
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The first details of Best Value were set out in the 'Twelve
Principles of Best Value' announced in June 1997. The bill to provide the statutory framework was introduced in the 1998/9 parliamentary session.
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management. The requirements were relaxed upon the election of the Labour government in 1997, but similar concepts were soon promoted by the Labour government through its 'Best Value' policy.
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The fourth defining element of Best Value outlined the consequence of performance: government intervention in cases of Best Value failure, and reward in cases of success.
326:
The range of activities affected includes almost all local authority functions, including for example social services, environmental health, housing and planning.
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473:
Each year government departments work with each other to set indicators for the next year. BVPIs are set in line with the financial year (1 April to 31 March).
334:
improvements in service quality and efficiency have flowed from the new approach". The rationale for the introduction of Best Value was summarised as follows:
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The duty of Best Value in relation to
Scotland applies to all public bodies. It is a statutory duty for Scottish local authorities and a formal duty for the
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and Chief Fire
Officer. Elsewhere in the public sector it is a formal duty placed on Accountable Officers, such as the chief executives of NHS bodies and
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in the way in which its functions are exercised, having regard to a combination of economy, efficiency and effectiveness. (LGA 1999, section 3)
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Best Value was not, therefore, about what local authorities should do: it was a framework that prescribed how they should decide what to do.
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locally and statutorily determined Best Value performance indicators (BVPIs), and disseminated annually through
Performance Plans (BVPPs).
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private sector. The government was unambiguous about what was required – issue of tender, receipt of tender, selection of provider.
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247:, who made "unfavorable" comparisons between the "fat and bloated" local authorities of the United Kingdom and the relatively "slim"
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71:
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Revised best value statutory guidance on working with voluntary and community groups and small businesses was issued in 2015.
307:. Its provisions came into force in April 2000. The aim was to improve local services in terms of both cost and quality:
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The 90 BVPIs covered many, but not all, aspects of services provided by local councils. These were withdrawn in 2008.
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Service delivery outcomes – how well the service is being operated in order to achieve the strategic objectives
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Quality – the quality of the services delivered, explicitly reflecting users' experience of services, and
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targets are reviewed each year, in light of the most recent performance data provide by a local council.
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For councils and authorities to be measured against Best Value, performance indicators, known as BVPIs (
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The first was the duty to secure economic, efficient and effective services continuously (the '3 Es').
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https://web.archive.org/web/20060228014729/http://www.opsi.gov.uk/acts/acts1999/19990027.htm
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was government policy in the United
Kingdom affecting the provision of public services in
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lack of clear definition, in the context of housing services, was explained as follows:
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In order to provide a balanced view of performance, the BVPIs cover four dimensions:
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provision; and challenged the reasons for, and methods of, provision (the '4 Cs').
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The references used may be made clearer with a different or consistent style of
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Strategic objectives — why the service exists and what it seeks to achieve
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extreme cases, remove the functions concerned from its control altogether.
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Modernising local government: Improving local services through best value
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Smart
Contracting for Local Government Services: Processes and Experience
243:(CCT). CCT originated in part with the ideas of Conservative politician
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Department of the Environment, Transport and the Regions (1998a)
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Department of the Environment, Transport and the Regions (1997a)
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Department of the Environment, Transport and the Regions (1999)
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Department of the Environment, Transport and the Regions (1998)
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Improving local services through best value: Consultation Paper
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provided for the following activities to be subject to CCT:
631:, published on 17 June 1993, accessed on 23 September 2024
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Fair access – ease and equality of access to services
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A Best Value authority must make arrangements to secure
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Ministry of Housing, Communities and Local Government
561:. Westport, CT: Praeger Publishers. pp. 98–104.
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provided for a tendering requirement in relation to
299:Best Value was adopted in England and Wales by the
292:CCT was later extended to other activities such as
810:Best Value in Housing Framework Consultation Paper
756:Department for Communities and Local Government,
747:, published September 2011, accessed 12 June 2024
743:Department for Communities and Local Government,
260:and building maintenance work contracts, and the
219:. A statutory duty of Best Value also applies in
775:Managing Local Services: From CCT to Best Value
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760:, published March 2015, accessed 12 June 2024
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590:Local Government, Planning and Land Act 1980
254:Local Government, Planning and Land Act 1980
72:Learn how and when to remove these messages
609:, Section 2, accessed on 23 September 2024
273:cleaning of buildings and "other cleaning"
408:best value in housing (DETR 1999, s.1.3).
190:Learn how and when to remove this message
125:Learn how and when to remove this message
167:of all important aspects of the article.
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163:Please consider expanding the lead to
780:Department of the Environment (1997)
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642:"Compulsory competitive tendering"
504:Scottish Fire and Rescue Authority
485:Consequences of failing Best Value
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444:Best Value Performance Indicators
53:This article has multiple issues.
596:), accessed on 23 September 2024
502:and its Chief Constable and the
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777:London: Frank Cass and Co. Ltd.
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155:may be too short to adequately
61:or discuss these issues on the
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165:provide an accessible overview
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745:Best Value Statutory Guidance
235:'s Best Value policy was the
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215:, Best Value is known as the
853:Local government in Scotland
782:The Principles of Best Value
848:Local government in England
594:Direct Labour Organisations
545:, accessed 29 December 2021
276:school and welfare catering
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623:Housing Management and CCT
508:further education colleges
378:was superseded in 2000 by
231:The predecessor to the UK
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858:Local government in Wales
817:Local Government Act 1999
607:Local Government Act 1988
500:Scottish Police Authority
301:Local Government Act 1999
262:Local Government Act 1988
354:Under the leadership of
27:Not to be confused with
303:, introduced by the UK
237:Conservative Government
657:Cite journal requires
555:Lavery, Kevin (1999).
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314:continuous improvement
29:best value procurement
438:Measuring Best Value
239:'s 1980s policy of
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305:Labour Government
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55:Please help
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284:maintenance
842:Categories
731:DETR 1998a
698:DETR 1997a
543:Best Value
526:References
380:best value
369:best value
356:John Major
227:Background
205:Best Value
173:April 2018
107:footnoting
58:improve it
815:LGA 1999
374:The term
157:summarize
64:talk page
689:DoE 1997
514:See also
494:Scotland
282:grounds
221:Scotland
115:May 2012
103:citation
768:Sources
628:Hansard
574:13 June
350:History
322:Effects
294:housing
209:England
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213:Wales
211:. In
663:help
576:2024
563:ISBN
358:the
105:and
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