137:
31:. Information was also provided on their website (see below). Following a review by government in 2010, Consumer Direct ceased to operate in March 2012 with its role being handed to the Citizens Advice consumer service. The new service operates using the same telephone number and provides the same level of advice as Consumer Direct did.
44:
The service operated via a standardised national telephone number (currently 0808 223 1133) and by e-mail. Simpler complaints were dealt with directly; more complex matters that may require direct intervention or indicate some criminality were passed on to the relevant organisation (usually the
55:
Data was transmitted on a secure network using a standardised xml format which assists automated uploading of the information into local databases and eventually into the proposed eTSN (electronic
Trading Standards Network). The eTSN never progressed.
64:
Consumer Direct closed on 31 March 2012 with its functions being passed to
Citizens Advice. The Citizens Advice consumer service provides email and phone advice as well as self-help material through its website.
37:
Previously, provision of consumer advice services varied, with some local
Councils operating extensive services with several staff; and others relying on other local advice services such as the
199:
52:
Trading
Standards offices were notified of all complaints relating to a trader based in their area. It was expected that this would assist in identifying problem traders more quickly.
204:
104:
180:
34:
Consumer Direct's intention was to make such basic advice available to everyone regardless of the area in which they live.
99:
20:
173:
94:
38:
122:
166:
46:
150:
136:
117:
28:
193:
24:
112:
82:
49:
office) as a referral. The website also provided a number of advice sheets.
154:
113:
Consumer Direct helpline to be run by
Citizens Advice
200:Programmes of the Government of the United Kingdom
174:
8:
181:
167:
143:This article about an organisation in the
74:
27:providing basic consumer advice in the
118:Public bodies review: consumer bodies
7:
133:
131:
153:. You can help Knowledge (XXG) by
14:
205:United Kingdom organisation stubs
135:
123:Citizens Advice consumer service
1:
221:
130:
100:Technical documentation
95:Consumer Direct website
39:Citizens Advice Bureau
162:
161:
47:Trading Standards
212:
183:
176:
169:
148:
147:
139:
132:
87:
86:
79:
220:
219:
215:
214:
213:
211:
210:
209:
190:
189:
188:
187:
145:
144:
128:
91:
90:
81:
80:
76:
71:
62:
45:relevant local
17:Consumer Direct
12:
11:
5:
218:
216:
208:
207:
202:
192:
191:
186:
185:
178:
171:
163:
160:
159:
146:United Kingdom
140:
126:
125:
120:
115:
110:
102:
97:
89:
88:
73:
72:
70:
67:
61:
58:
29:United Kingdom
13:
10:
9:
6:
4:
3:
2:
217:
206:
203:
201:
198:
197:
195:
184:
179:
177:
172:
170:
165:
164:
158:
156:
152:
141:
138:
134:
129:
124:
121:
119:
116:
114:
111:
109:
107:
103:
101:
98:
96:
93:
92:
84:
78:
75:
68:
66:
59:
57:
53:
50:
48:
42:
40:
35:
32:
30:
26:
22:
18:
155:expanding it
142:
127:
105:
77:
63:
54:
51:
43:
36:
33:
16:
15:
106:Independent
25:call centre
194:Categories
83:"Consumer"
69:References
21:Government
60:Abolition
23:-funded
108:article
19:was a
149:is a
151:stub
196::
41:.
182:e
175:t
168:v
157:.
85:.
Text is available under the Creative Commons Attribution-ShareAlike License. Additional terms may apply.
