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In 2017 Ido
Bornstein Hacohen joined Conversocial as COO. With a vast experience in the customer engagement space, previously serving in executive roles at companies like LivePerson and SAP, Ido led all commercial and GTM functions at Conversocial including sales, marketing, partnerships, customer
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In 2019 Ido was promoted to lead
Conversocial as CEO, during his tenure Conversocial's platform won multiple awards, was positioned as a leader in Customer engagement space and was featured as leader and innovator in industry analysts reports, while Conversocial kept on growing its international
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for both the
Facebook Developer Garage London and iPlatform, they realized that social media was the future of communications online. After iPlatform, which they sold to social media marketing company Betapond in 2012, March focused solely on Conversocial.
426:'s The Europas- European Startup Awards. In 2011, Conversocial was the overall winner in the Best Advertising or Marketing Tech Startup category, and in 2013 they were "Highly Commended" in the Best Advertising or Marketing Tech Startup.
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announced that
Conversocial is a Twitter Official Partner. In February 2017, Twitter announced that it would deepen its partnership with Conversocial for greater growth and monetization in the area of social customer service.
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for business to consumer communications - in 2017 Conversocial became one of the main marketing partners for
Facebook and was the first to launch support for these channels on its customer service platform.
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In 2020 Ido led the sale of
Conversocial by Verint. Ido stayed in Verint in a leadership position and oversaw the integration of the Conversocial platform into the Verint SAAS offering.
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Conversocial is a real-time customer service platform that allows brands to provide customer support, at scale, through messaging and social media apps (
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Team
Management – Conversocial's collaborative platform lets teams share social communication, while management retains control of social platforms.
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as a commentator on customer service and social media, and was named one of 2012’s Top 10 Hottest
Digital Marketers by iMedia Connection.
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Conversocial was founded by Joshua March and Dan Lester in
November 2009 in London. After spending two years working with applications for
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In 2021 an
Automated Chat Bot developed by Conversocial for Meta won the Shorty Award together with the Facebook Creative X team.
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In April 2017 Ido Bornstein Hacohen joined Conversocial as COO and in April 2019 Ido was appointed as the CEO of Conversocial.
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Analytics & Reporting – Measures important data such as customer satisfaction, agent response times, and issue frequency.
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236:. In August 2021 Conversocial was acquired by Verint a call center leader in an all cash transaction. Companies such as
502:"The Evolution of Customer Conversations: Conversocial and its Customers Among First to Launch Messenger Customer Chat"
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Conversocial was named a "cool vendor" in the CRM Customer Service and Social Report published by leading analyst firm
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527:"Verint is Expanding its Cloud Platform Capabilities to Help Brands Accelerate Digital-First Customer Engagement"
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The UK publication V3 has also named Conversocial one of Top 10 up-and-coming UK technology start-ups for 2013.
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and analysis of historic responses to prioritize messages and route them to the appropriate chat bot or agent.
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capabilities to its platform supporting both agent-assisted customer service and automated customer service.
567:"Conversocial Raises $ 1.25M and Moves to New York to Turn Bitchy Tweets into Customer Service Opportunities"
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In 2014, Conversocial received $ 5 million in additional funding from a round led by Octopus Ventures.
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In 2015, Conversocial received $ 11 million in additional funding from a round led by Dawn Capital.
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In 2012 Conversocial expanded to the USA, opening its headquarters in Manhattan, New York.
552:"Debating the effectiveness of social customer service – with Conversocial's Joshua March"
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In 2013, Conversocial received $ 4.4 million in additional funding from a round led by
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Priority Response and Queue Engine – The self-learning prioritization engine uses
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was a privately held provider of social customer service software headquartered in
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1081:"New Year's Read - 2021 DM guidance from Truth Teller Cardi B - The Shorty Awards"
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In 2019 Conversocial acquired the AI-focused company Assist.io and added AI-based
1055:"The Europas – Europe's Tech Startup Oscars – Showcases A Booming European Scene"
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594:"Conversocial CRM Social Media Tool Raises $ 4.4M Led By Octopus Investments"
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In 2010 Conversocial won "Highly Commended" in the Best Platform category of
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Pioneering customer service on social and messaging apps, in February 2016,
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641:"Conversocial Raises $ 11 Million to Fuel Continued Growth and Innovation"
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882:"Conversocial Promotes Ido Bornstein-HaCohen to Chief Executive Officer"
855:"Conversocial Names Ido Bornstein-HaCohen Chief Operating Officer (COO)"
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1001:"The Europas European Startup Awards 2010 – The Winners and Finalists"
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1028:"PeerIndex Takes The Honours As The Europas Awards Drifts Eastwards"
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Ido Bornstein Hacohen (CEO) Joshua March & Dan Lester (Founders)
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AI Chat support for agent assist and automated customer service
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447:"iPlatform bought by social media marketing company Betapond"
616:"Conversocial Receives Additional $ 5M in Series A2 Funding"
933:"Conversocial Named "Cool Vendor" by Leading Analyst Firm"
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694:"Should Social Media Sites Apologize for False Info?"
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Conversocial was founded by Joshua March appeared on
487:"Twitter Q4 and Fiscal Year 2016 Shareholder Letter"
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828:"iMedia's Top 10 Hottest Digital Marketers of 2012"
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473:"Making customer service even better on Twitter"
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960:"Top 10 up-and-coming UK technology start-ups"
907:"Verint Completes Acquisition of Conversocial"
721:"Social media is Changing the Way We Complain"
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984:: CS1 maint: numeric names: authors list (
748:"How Complaints On Twitter Spook Retailers"
287:Conversocial was also the first to support
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1127:Software companies based in New York City
127:Learn how and when to remove this message
775:"Capitalizing On Social Media Shoppers"
667:"Customer Service Through Social Media"
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1122:Software companies established in 2009
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802:"Has Twitter Gotten Too Big Too Fast?"
88:contains content that is written like
314:In 2020 Conversocial was acquired by
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400:success and professional services.
1026:Butcher, Mike (18 November 2011).
999:Butcher, Mike (20 November 2010).
445:Kiss, Jemima (27 September 2012).
404:customer base and profitability.
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592:Crook, Jordan (May 28, 2013).
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183:Acquired by VERINT (VRNT)
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411:Awards and recognition
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109:neutral point of view
362:Conversation History
834:. iMedia Connection
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101:promotional content
886:www.prnewswire.com
554:. 3 November 2015.
506:www.prnewswire.com
103:and inappropriate
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47:to this page from
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1061:. TechCrunch
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596:. TechCrunch
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573:. Pandodaily
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95:Please help
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958:Staff, V3.
242:Barclaycard
1116:Categories
1090:2023-11-29
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892:2023-11-29
866:2023-11-29
651:2016-02-16
626:2016-02-16
537:2023-11-29
512:2023-11-29
433:References
424:TechCrunch
376:Leadership
205:Key people
197:London, UK
97:improve it
53:; try the
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931:Web, PR.
386:Bloomberg
309:chat bots
297:Instagram
293:Messenger
117:June 2024
62:June 2016
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453:. London
301:WhatsApp
157:Software
154:Industry
645:Reuters
620:FinSMEs
600:13 June
417:Gartner
343:Product
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214:Website
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