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In line with the benchmarks, EWON's decision-making process is independent. EWON is not a consumer advocate and does not represent industry. EWON works towards a fair and reasonable outcome for the parties involved in a dispute.
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Janine Young was appointed the Energy and Water
Ombudsman for NSW in November 2014. She was formerly the Public Transport Ombudsman (Victoria) and the Deputy Ombudsman at the Energy and Water Ombudsman Victoria (EWOV).
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EWON models and evaluates its service against the six industry-standard benchmarks for complaint-handling agencies:
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NSW (EWON) is the approved dispute resolution scheme for all electricity and gas customers in
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provides a range of free factsheets and information for consumers
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scheme, which means it is funded by its members. As with other
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and around the world, EWON's service is free for consumers.
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80:Australian and New Zealand Ombudsman Association
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78:Janine was appointed Chair of the
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82:(ANZOA) in November 2019.
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160:Ombudsmen in Australia
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139:Official website
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119:. Retrieved
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149:Categories
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98:References
58:Efficiency
70:Ombudsman
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26:Australia
86:See also
52:Fairness
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