273:, as well as software installation, actualisation and handling. In order to coordinate its support services, fraLine cooperates with so-called "IT representatives" in every school. They are appointed by their school principals and responsible for collecting IT-incidents and requests in their schools and communicating them to fraLine. Here, fraLine functions as first point of contact ("single-point-of-contact"). If problems cannot be solved by telephone, fraLine employees visit schools on-site or help them to refer their request to the competent authorities (e.g. school maintaining body ("Stadtschulamt"), or the Department of Information and Communicational Technology). It is sometimes criticized that IT-support carried out by students does not match the schools´ need for a "professional" support. On the other hand, only senior students who are identified as possessing the necessary qualifications are accepted at the project. In addition to the technical support, fraLine also offers training courses for teachers and school administration staff in the fields of IT-infrastructure and media use in educational contexts. As another way to support schools, fraLine launched the project "educational-technical assistance". As part of this project, fraLine employees accompany teachers during class offering them technical assistance with the digital media devices they plan to use in their lesson. The project aims at reducing technical insecurities of teachers and wants to promote a broader use of digital media in education.
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and used as a point of reference for local teachers and others. It includes technical tutorials and information on the
Frankfurt local school network, operating systems, software, hardware, peripheral equipment, the Internet, licenses and rights of utilization. Additionally, fraLine offers tutorials
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am Main (represented by the "Stadtschulamt" = municipal school-maintaining body). fraLine and the city of
Frankfurt cooperate in the fields of IT support and IT service management in educational contexts as well as technical implementation of digital media in class. fraLine also cooperates with the
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fraLine contributes to various multi-organisational and interdisciplinary initiatives in
Frankfurt am Main, in the federal state of Hesse and in Germany responding to the growing demand for a sensible use of media in education. Thus, fraLine maintains close partnerships with its sister projects in
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The fraLine student team offers practical IT support to all 152 schools in
Frankfurt by operating a telephone hotline, the Internet-based helpdesk "fraDesk" and through on-site service. Financed by public funds through the city of Frankfurt the service is free of charge for schools. It covers
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Other research projects conducted by fraLine employees include the development of standard resource administration and user management for schools, improvement of school support via remote maintenance and support, but also media educational topics such as content filtering, evaluation of
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Research in technical areas is complemented by studies in media education. Results in the field of media education and current media projects are presented on the annual expert conference "fraMediale" which is hosted and organized by
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for coordinating and documenting customer requests, incident reports or general processes based on division of labor. fraLine uses this software in its own everyday routine. The "fraDesk" is free software and was presented at the
443:"Kommunigrafie - eine empirische Studie zur Bedeutung von Text und Bild in der digitalen Kommunikation" ("An empirical study concerning the meaning of text and image in digital communication") by Dr. Thomas Knaus
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fraLine publishes relevant information for schools as well as research results in the form of test reports and academic papers, a glossary, and a large set of FAQ. The FAQ database is a practical
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Bremen and
Hamburg. In 2007, fraLine was awarded with the "Germany – Land of Ideas" award. "Land of Ideas" is an initiative under the patronage of former German Federal President
142:. Project and research activities focus on IT services management for schools and the use of digital media in educational settings. fraLine is also a joint project between the
208:, to all municipal schools as well as other educational institutions on topics such as acquisition of computers or computer parts, hardware, IT security, remote service etc.
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cf. Online platform for providers of seminars and workshops in
Frankfurt hosted by the state education authority ("Staatliches Schulamt für die Stadt Frankfurt am Main")
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cf. Online platform for providers of seminars and workshops in
Frankfurt hosted by the state education authority ("Staatliches Schulamt für die Stadt Frankfurt am Main")
366:"Analysis of ITSM elements in the technical support for schools of a major school-maintaining body as to their consistency with ITIL recommendations" by Anthony Schmelz
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286:. Public or private institutions that have developed innovations and ideas are nominated as so-called "landmarks in the land of ideas" for one year.
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and introductory courses imparting theoretical and practical knowledge to school teachers and school IT representatives in
Frankfurt.
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A conference volume is published by "kopaed" (German publishing house) under the title
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as well as several representatives of "Project Lehr@mt" at
Frankfurt Goethe University
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The list of speakers in 2009 included the mayor of Frankfurt Mrs.
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recommendations as well as in the field of IT support and
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432:List of publications on the project webpage
180:fraLine conducts research in the fields of
216:Frankfurt Technology Center Media - FTzM.
95:School Department of the City of Frankfurt
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161:Frankfurt University of Applied Sciences
144:Frankfurt University of Applied Sciences
140:Frankfurt University of Applied Sciences
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562:(June 10, 2008), "A Win-Win Situation"
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134:is a non-profit (research) project of
277:Partnerships, cooperations and awards
265:everyday troubleshooting relating to
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151:Hessian state education authority ("
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476:fraLine "FAQ" knowledge database"
304:"Projects of FTzM, Frankfurt UAS"
171:Research and development projects
597:Information technology education
454:Test reports and academic papers
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87:University of Applied Science
260:Support services for schools
244:Knowledge base for teachers
165:Goethe University Frankfurt
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507:"media concept" (page 3f.)
519:"Regionale Medienbildung"
488:"Regionale Medienbildung"
350:Professor Dr Thomas Knaus
338:City of Frankfurt website
240:and media communication.
157:Professor Dr Thomas Knaus
77:Professor Dr Thomas Knaus
592:Education in Frankfurt
221:trouble ticket system
182:IT service management
44:Frankfurt, Hessen, DE
290:Notes and references
238:educational software
194:educational software
153:Staatliches Schulamt
83:Parent organization
524:2013-12-31 at the
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92:Affiliations
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105:non-profit
364:cf. e.g.
206:Frankfurt
202:Frankfurt
148:Frankfurt
57:Frankfurt
30:Formation
522:Archived
491:Archived
465:Glossary
271:software
267:hardware
228:2008 in
176:Projects
101:Budget
38:Location
308:ftzm.de
230:Hanover
132:fraLine
124:fraLine
120:Website
111:Staff
67:Schools
18:Fraline
226:CeBIT
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352:and
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269:and
196:and
186:ITIL
163:and
33:2001
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