34:
147:
216:
Intrado is reorganized in five main segments: Cloud
Collaboration, Life and Safety (including 911 operations), Enterprise Communications, Digital Media (including streaming operations), and Health and Wellness (including healthcare claims and customer support) in 2019. It spun out its telemarketing
240:
During the first decade, West
Teleservices hired thousands of employees and reached over $ 100 million in net proceeds. West Teleservices expanded their products through a series of acquisitions, including Tel Mark Sales Inc., Intercall, Televox, and HyperCube.
284:
On
January 31, 2023 Stonepeak acquired Intrado Life & Safety for $ 2.4 billion. The Intrado name and brand will transition with the safety business. Intrado Corporation rebranded its remaining holdings to West Technology Group, LLC.
322:
In
November 2019, Intrado agreed to pay $ 175,000 to the US Treasury due to glitches in their system that occurred in August 2018 that left millions without access to 911 access for 65 minutes across 6 states.
765:
696:
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In April 2014, Intrado was partially responsible for a 14-state 911 outage that affected an estimated 11 million people and 6,000 emergency help calls. As a result, the
1197:
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In 2002, West acquired Tel Mark Sales, Dakotah Direct, and
Attention, LLC. The following year, West acquired conferencing company InterCall and ConferenceCall.com.
649:
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737:
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On
December 20, 2020 Intrado acquired Asparia, a leading provider of patient engagement solutions for health systems, hospitals, and medical practices.
1541:
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Intrado has had a history of being the responsible party for several technical issues causing 911 outages across many states in the United States.
275:
On August 31, 2018 West
Corporation laid off 148 employees between their Middleton, WI and Green Bay, WI location after losing a major contract.
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In
October 2017, West was purchased by Apollo Global Management, a New York-based private equity firm, for $ 5.2 billion.
250:
In 2006, West which had been publicly traded since 1996, recapitalized under the sponsorship of investor groups led by
1441:
131:
1369:
674:
1013:
237:
founded West
Teleservices with Troy Eaden in 1986. Gary West joined West Teleservices one year later as chairman.
955:"FCC Announces Settlemnts with CenturyLink & West Safety Communications Regarding 911 Outage in August 2018"
783:
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In
September 2020, 911 outages were reported across 14 states for more than an hour due in part to Intrado.
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April 2013 National College and West Corporation & Business Solutions Distinguished Community Employer
251:
52:
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751:
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Between 2002 and 2013, West Corporation invested approximately $ 2.7 billion in strategic acquisitions.
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On October 2, 2023 Matt Carter was appointed CEO of Intrado Life & Safety replacing Jeff Robertson.
20:
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697:"Alorica Completes Acquisition of West Corporation's Agent Services Businesses, Including ARM"
266:
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co-founded WATS Marketing of America in 1978. The couple left the company in 1985 and
1520:
720:"West Corp. to lay off 148 after losing contract, including 36 at Ashwaubenon office"
438:
1175:
1172:"In Brief: Neb. Outsourcer West Sets Buyout. (West Corp.)(Omnium Worldwide Inc.)"
1035:
516:
897:"FCC Fines CenturyLink and Intrado $ 17.4 Million For Multi-State 911 Outage"
265:
In January 2015, West announced the sale of its agent services businesses to
1128:"West Corporation to Acquire TeleVox Software and CenterPost Communications"
1106:"West Corporation Completes Raindance Acquisition and Updates 2006 Guidance"
481:"West Corp. CEO retires; Omaha company was sold to New York firm last month"
259:
234:
230:
94:
1246:"InterCall Asserts Vision for Virtual Events with Acquisition of Stream57"
1058:"COMPANY NEWS; WEST WILL PAY $ 207 MILLION FOR SPRINT'S CONFERENCING UNIT"
650:"West Corp.'s public offering puts a face on behind-the-scenes operations"
33:
976:"CenturyLink, West Safety Comms agree to $ 575,000 fine over 911 outage"
802:"WEST CORP. /Omaha, Nebraska Firm With Low Profile Enjoying High Growth"
1500:"West Corporation Awarded for Support of National College ISE Program"
1014:"911 outages have become a fact of life — are we even fixing this?"
603:"West Corporation Divests Remaining Legacy Call Center Operations"
396:
859:"A preventable coding error knocked out 911 service for millions"
201:, is an American telecommunications company. It was purchased by
995:"Who's Behind Monday's 14-State 911 Outage? — Krebs on Security"
217:
brand to West Revenue Generation Services (WRGS), also owned by
278:
On June 25, 2019 West Corporation rebranded itself to Intrado.
845:"Busy Signal: Behind CenturyLink's 911 Service Outage of 2014"
766:"Stonepeak completes acquisition of Intrado's safety business"
316:
19:"West Corporation" redirects here. For other companies, see
1334:"West Corporation to Acquire Smoothstone IP Communications"
922:"CenturyLink, West Safety Agree to Pay Up for 911 Outage"
569:
244:
In November 1996, West went public with 2,000 employees.
542:"COMPANY NEWS; WEST TO BUY ECI CONFERENCE CALL SERVICES"
584:"West Corp Rebrands As Intrado, Reorganizes Operations"
920:
Harvey, News Analysis Phil; Reading 11/5/2019, Light.
183:
873:"April 2014 Multistate 911 Outage: Cause and Impact"
405:
Twenty First Century Communications - February 2011
178:
168:
158:
141:
114:
103:
84:
58:
48:
40:
1268:"West Corp. To Acquire SKT Business Communication"
390:SKT Business Communications Solutions - March 2010
1537:Telecommunications companies of the United States
675:"West Buys ConferenceCall.com for $ 38.5 Million"
262:continued to maintain 25 percent of the company.
827:"West Corporation Announces Rebrand to Intrado"
738:"West Corporation announces rebrand to Intrado"
1370:"SchoolMessenger Acquired by West Corporation"
8:
784:"Matt Carter replaces Jeff Robertson as CEO"
360:ECI Conference Call Services — November 2004
297:November 1996: West TeleServices Corporation
26:
938:: CS1 maint: numeric names: authors list (
475:
473:
471:
357:Worldwide Asset Management — September 2004
1406:"West Corporation Acquires Magnetic North"
414:Smoothstone IP Communications - April 2011
402:Specialty Pharmacy Network – February 2011
32:
25:
372:CenterPost Communications — February 2007
1464:"West Corporation to Acquire Flowroute"
1350:. Longmont Times-Call. 29 November 2011
1150:"West Completes Acquisition of TeleVox"
467:
269:. The sale closed in early March 2015.
1392:"West Corporation Acquires ClientTell"
931:
1012:Hollister, Sean (29 September 2020).
536:
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369:Raindance Communications — April 2006
7:
1198:"Company Overview of HBF Group, Inc"
1084:"West completes Intrado acquisition"
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1032:"West Corp. to Buy Worldwide Asset"
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1527:Companies based in Omaha, Nebraska
14:
1442:"West Corporation Acquires ECaTS"
1312:"West Interactive Acquires TuVox"
354:ConferenceCall.com — October 2003
300:January 1, 2001: West Corporation
1420:"Callpointe is now part of West"
1290:"West Corp. Buys Holly Connects"
1224:"West Buys Genesys Conferencing"
423:ClientTell, Inc. - November 2015
146:
145:
1542:1986 establishments in Nebraska
1348:"West Corp. acquires HyperCube"
426:Magnetic North. - November 2015
384:Genesys Conferencing — May 2008
381:HBF Communications — April 2008
1200:. Businessweek. Archived from
363:Sprint Conferencing — May 2005
1:
1532:Companies established in 1986
429:Callpointe.com Inc - May 2017
378:Omnium Worldwide — April 2007
375:TeleVox Software — March 2007
319:fined Intrado $ 1.4 million.
134:, Life & Safety Division)
1466:. GlobalNewsWire. 2018-06-29
1292:. Mergers & Acquisitions
420:SchoolMessenger - April 2014
16:American call center company
1558:
1486:"Intrado Acquires Asparia"
752:"Intrado acquires Asparia"
71:Specialized Agent Services
18:
1314:. insideARM. 26 July 2010
1086:. Denver Business Journal
435:PhoneTree - December 2017
417:HyperCube – November 2011
393:Holly Connects — May 2010
31:
1422:. Callpointe. 2017-08-02
387:Stream 57 - January 2010
219:Apollo Global Management
206:Apollo Global Management
163:Apollo Global Management
724:Green Bay Press-Gazette
677:. Direct Marketing News
607:GlobeNewswire News Room
447:Asparia - December 2020
408:PostCTI - February 2011
303:June 25, 2019: Intrado
252:Thomas H. Lee Partners
65:Unified Communications
1372:. edSurge. 2014-04-14
495:"WSTC Key Statistics"
444:Flowroute - June 2018
432:ECaTS - November 2017
411:Unisfair - March 2011
208:on October 11, 2017.
21:West (disambiguation)
1204:on February 27, 2010
1178:on 24 September 2015
366:Intrado — April 2006
345:Dakotah Direct —2002
342:Tel Mark Sales —2002
68:Interactive Services
1488:. 22 December 2020.
847:. 11 February 2020.
754:. 22 December 2020.
348:Attention LLC —2002
337:West has acquired:
212:Business Operations
203:private equity firm
170:Number of employees
28:
1502:. National College
1444:. CNBC. 2017-11-08
1408:. 5 November 2015.
1062:The New York Times
982:. 5 November 2019.
861:. 20 October 2014.
806:news.investors.com
547:The New York Times
999:Krebs on Security
980:RCR Wireless News
831:finance.yahoo.com
609:. 2 January 2019.
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1174:. Archived from
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1034:. Archived from
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570:"Intrado |"
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519:. Yahoo! Finance
513:
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497:. Yahoo! Finance
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256:Quadrangle Group
199:West Corporation
188:
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74:Telecom Services
44:West Corporation
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29:
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1038:on 10 June 2014
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788:www.intrado.com
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740:. 25 June 2019.
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718:Bollier, Jeff.
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590:. 25 June 2019.
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351:InterCall —2003
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123:John Shlonsky (
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108:Omaha, Nebraska
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77:Safety Services
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993:Krebs, Brian.
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878:. October 2014
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517:"WSTC Profile"
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150:$ 2.6 billion
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926:Light Reading
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1504:. Retrieved
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1468:. Retrieved
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1446:. Retrieved
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1424:. Retrieved
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1374:. Retrieved
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1316:. Retrieved
1306:
1294:. Retrieved
1284:
1272:. Retrieved
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1250:. Retrieved
1240:
1228:. Retrieved
1226:. TMCnet.com
1218:
1206:. Retrieved
1202:the original
1192:
1180:. Retrieved
1176:the original
1166:
1154:. Retrieved
1152:. TMCnet.com
1144:
1132:. Retrieved
1130:. TMCnet.com
1122:
1110:. Retrieved
1108:. TMCnet.com
1100:
1088:. Retrieved
1078:
1066:. Retrieved
1064:. 2005-05-10
1061:
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1040:. Retrieved
1036:the original
1026:
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915:
904:. Retrieved
902:. 2015-04-06
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809:. Retrieved
805:
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701:. Retrieved
699:. 2015-03-05
691:
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606:
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564:
552:. Retrieved
550:. 2004-11-18
545:
521:. Retrieved
511:
499:. Retrieved
489:
441:- April 2018
336:
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330:Acquisitions
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292:Name history
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174:9,659 (2018)
104:Headquarters
49:Company type
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