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Homer said the agency had "turned a corner" in dealing with the 79 million calls and 25 million pieces of post received by HMRC each year, having injected £34 million to tackle the problem with that aim of reaching a 90 per cent success rate. As of 2015, Homer was paid a salary of between £185,000
496:
said her performance was "more like the scene of a
Whitehall farce than a government agency operating in the 21st century". Homer responded in a letter to the committee, saying that "The suggestion that I deliberately misled the Committee and refused to apologise are both untrue and unfair," adding
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during a postal vote-rigging scandal involving Labour candidates the previous year, described by the
Commissioner as one that "would disgrace a banana republic", and involving hundreds of votes failing to be counted. Homer defended her role to the Election Commission, saying she had been in
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On 11 January 2016, Homer announced she would retire from her post as chief executive of HMRC in April of that year. Reviewing her performance following another summons by the Public
Accounts Committee, just before retirement, she was nicknamed "Dame Disaster" by
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that "It is therefore wholly inaccurate and unfair to seek to ascribe responsibility to me for matters of concern that occurred long after I left the Agency."
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549:(HMRC). Homer's appointment to head of HMRC prompted criticism centred on her record in previous positions. However, her appointment was supported by
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and £189,999 by the department, making her one of the 328 most highly paid people in the
British public sector at that time.
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rail franchise that had to be cancelled after significant technical flaws were later discovered in awarding the franchise to
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1265:"New Executive Chair and Chief Executive Officer appointed to lead HM Revenue & Customs - Press releases - GOV.UK"
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Homer resigned from her post shortly afterwards, joining the civil service as the
Director-General heading the
458:"strategic, not operational control", and had confined herself to "motivational management and fire fighting".
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Committee accuses Lin Homer of repeatedly misleading parliament over size of backlogs while in previous role
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517:(DfT). While serving in this role, the DfT oversaw with the controversial franchise letting process for the
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as chief executive in 1998. After four years at
Suffolk, Homer went on to be the chief executive of
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1107:"MPs criticise catastrophic leadership failure of former Border Agency chief over asylum backlog"
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In 2013, Homer's tenure at UKBA was criticised for its "catastrophic leadership failure" by the
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where she stayed for 15 years, rising to director of corporate services. She then left to join
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In 2005, Homer was criticised by the
Election Commissioner for failings in her role as
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for its "unambitious and woefully inadequate" response to a report from the UK
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1187:"Senior officials 'high earners' salaries as at 30 September 2015 - GOV.UK"
136:
by adding information on neglected viewpoints, or discuss the issue on the
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Phone calls to poorly-staffed HMRC advice lines cost taxpayers millions
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The Home Office was re-organised in 2008, with the formation of the
1240:"Lin Homer, Dame Disaster, puts in a classic display before MPs"
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Chief officers of local government bodies in the United
Kingdom
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All franchising on hold as InterCity West Coast award cancelled
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in
December 2012 concerning poor customer service by HMRC.
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In
December 2011 it was announced that Homer would succeed
1136:"Taxman keeps 16 million people hanging on the telephone"
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1006:"New Permanent Secretary for Department for Transport"
485:, of which Homer became the first chief executive.
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1424:Permanent Under-Secretaries of State for Transport
505:In 2010 it was announced that Homer would replace
562:House of Commons Public Accounts Select Committee
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1091:"Keith Vaz: Lin Homer leadership 'surprising'"
490:House of Commons Home Affairs Select Committee
450:in 2002 and joined the civil service in 2005.
434:Homer qualified as a lawyer in 1980 whilst at
418:, where she served as head girl. She attended
1174:"HMRC customer service has 'turned a corner'"
8:
1318:(Supplement). 30 December 2015. p. N3.
55:Learn how and when to remove these messages
1384:Chief Executives of HM Revenue and Customs
1298:(1st supplement). 14 June 2008. p. 2.
618:
560:In March 2013, HMRC was criticised by the
193:
174:
382:(born 4 March 1957) is a retired British
163:Learn how and when to remove this message
1409:Dames Commander of the Order of the Bath
1389:Chief Executives of the UK Border Agency
842:. Oxford University Press. November 2016
690:Immigration and Nationality Directorate
92:of all important aspects of the article.
1176:, bbc.co.uk; accessed 11 February 2016.
824:
726:Immigration and Nationality Directorate
605:Dame Commander of the Order of the Bath
525:. Homer was among officials accused by
468:Immigration and Nationality Directorate
1125:, AccountingWeb.co.uk, 18 March 2013.
1048:"Rail fiasco boss was at failing UKBA"
906:City Chief Executive was doomed to go
555:Exchequer Secretary to the UK Treasury
88:Please consider expanding the lead to
1148:from the original on 24 January 2022.
7:
1123:MPs expose woeful HMRC phone service
985:Border Agency condemned over backlog
830:
828:
1213:"HMRC chief executive to quit post"
1066:"Lin Homer to take top job at HMRC"
949:"Homer's odyssey around Whitehall"
947:Walker, David (16 December 2010).
891:Judge upholds vote-rigging claims
597:Companion of the Order of the Bath
14:
1394:Civil servants in the Home Office
1379:British people of English descent
926:"New immigration chief appointed"
386:who served as chief executive of
36:This article has multiple issues.
1404:British chief operating officers
113:
66:
25:
1064:Marsh, Arun (9 December 2011).
80:may be too short to adequately
44:or discuss these issues on the
1429:British women chief executives
1330:"New Year's Honours 2016 list"
1238:John Grace (13 January 2016).
90:provide an accessible overview
1:
1035:Railway Gazette International
741:Border and Immigration Agency
709:Border and Immigration Agency
479:Border and Immigration Agency
836:"HOMER, Dame Linda Margaret"
440:Hertfordshire County Council
1445:
416:Sir John Leman High School
288:2012 – April 2016
872:. Oxford University Press
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374:Dame Linda Margaret Homer
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128:toward certain viewpoints
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1002:Department for Transport
864:A & C Black (2011).
772:Department for Transport
515:Department for Transport
501:Department for Transport
422:, where she obtained an
215:Department for Transport
866:"HOMER, Linda Margaret"
733:Chief Executive of the
664:Birmingham City Council
448:Birmingham City Council
436:Reading Borough Council
390:between 2012 and 2016.
1414:People from Sheringham
801:HM Revenue and Customs
637:Suffolk County Council
547:HM Revenue and Customs
545:as Chief Executive of
537:HM Revenue and Customs
444:Suffolk County Council
438:. In 1982, she joined
388:HM Revenue and Customs
276:HM Revenue and Customs
1008:. COI. Archived from
609:2016 New Year Honours
601:2008 Birthday Honours
583:She was succeeded by
566:National Audit Office
16:British civil servant
724:as Director-General,
595:Homer was appointed
519:InterCity West Coast
481:, later renamed the
355:Norfolk, England, UK
340:Linda Margaret Homer
199:Lin Homer, July 2013
1419:People from Beccles
1244:Guardian newspapers
1144:. 29 January 2013.
1004:(6 December 2010).
798:Chief Executive of
767:Permanent Secretary
707:as Chief Executive
622:Government offices
511:Permanent Secretary
271:Permanent Secretary
210:Permanent Secretary
134:improve the article
1339:. 30 December 2015
1315:The London Gazette
1295:The London Gazette
1193:. 17 December 2015
474:, in August 2005.
406:, and educated in
398:Homer was born in
1219:. 11 January 2016
1054:, 7 October 2012.
951:. Guardian public
817:
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808:Succeeded by
779:Succeeded by
749:Succeeded by
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700:Succeeded by
688:Director-General,
671:Succeeded by
655:Sir Michael Lyons
644:Succeeded by
531:Virgin Rail Group
455:returning officer
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1163:18 December 2012
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789:Preceded by
757:Preceded by
739:(previously the
736:UK Border Agency
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717:Preceded by
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679:Preceded by
661:Chief Executive
652:Preceded by
634:Chief Executive
627:Preceded by
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483:UK Border Agency
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331:Personal details
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1038:3 October 2012
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870:Who's Who 2011
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84:the key points
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974:26 March 2013
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782:Philip Rutnam
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607:(DCB) in the
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146:February 2015
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1341:. Retrieved
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1272:. Retrieved
1268:
1259:
1247:. Retrieved
1243:
1233:
1221:. Retrieved
1216:
1207:
1195:. Retrieved
1190:
1181:
1169:
1161:The Guardian
1160:
1154:
1141:The Guardian
1139:
1130:
1118:
1110:
1102:
1094:
1086:
1074:. Retrieved
1072:. London, UK
1069:
1059:
1051:
1043:
1033:
1026:
1014:. Retrieved
1010:the original
996:
988:
980:
972:The Guardian
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965:
953:. Retrieved
942:
930:. Retrieved
916:
907:
901:
895:4 April 2005
892:
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874:. Retrieved
869:
844:. Retrieved
839:
811:Jon Thompson
797:
765:
751:Rob Whiteman
732:
723:
722:
706:
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687:
682:Bill Jeffrey
660:
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615:Offices held
599:(CB) in the
594:
585:Jon Thompson
582:
578:The Guardian
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476:
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350:4 March 1957
321:Jon Thompson
316:Succeeded by
283:
259:Succeeded by
222:
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123:
98:January 2016
95:
79:
77:lead section
52:
45:
39:
38:Please help
35:
18:
1364:1957 births
1343:30 December
1310:"No. 61450"
1290:"No. 58729"
910:7 June 2005
693:Home Office
551:David Gauke
472:Home Office
462:Home Office
304:Preceded by
247:Preceded by
1358:Categories
1269:www.gov.uk
1249:4 November
1223:26 January
846:25 January
820:References
805:2012–2016
776:2011–2012
746:2008–2011
697:2005–2008
668:2002–2005
641:1998–2002
523:FirstGroup
400:Sheringham
394:Early life
360:Occupation
346:1957-03-04
126:unbalanced
41:improve it
1016:5 January
955:5 January
932:5 January
876:5 January
840:Who's who
646:Mike More
629:Peter Bye
494:Keith Vaz
284:In office
227:2011–2011
223:In office
182:Lin Homer
138:talk page
82:summarize
47:talk page
1217:BBC News
1197:13 March
1146:Archived
1095:BBC News
1070:Guardian
989:BBC News
922:BBC News
426:degree.
293:Minister
232:Minister
1274:6 March
1076:4 March
769:of the
719:herself
702:herself
591:Honours
513:of the
470:of the
412:Suffolk
408:Beccles
404:Norfolk
212:of the
132:Please
124:may be
1337:GOV.UK
1191:gov.uk
603:, and
553:, the
430:Career
1333:(PDF)
928:. BBC
1345:2015
1276:2016
1251:2016
1225:2016
1199:2016
1078:2012
1018:2011
957:2011
934:2011
878:2011
848:2017
336:Born
179:Dame
893:BBC
509:as
424:LLB
414:at
379:DCB
274:of
186:DCB
1360::
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