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438:“The ACCC considered these contract terms were unfair, as the combination of PHMG’s termination clause and the automatic roll-over of the contract had the potential to cause significant financial detriment by requiring customers to, in effect, pay for a service they may no longer have needed, under a contract they thought had expired or had tried to cancel,”
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in their Mid-Market 100 list - as Please Hold (UK) - ranking it as one of the 100 fastest-growing private companies in the UK and recognizing it as the world's largest audio branding agency. Continued growth saw the company move up the
Investec Mid-Market 100 list in 2015, from 48th position to 35th.
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Findings published in 2018 of a study conducted among 1,000 UK consumers revealed music can be more effective than visuals in shaping perceptions of a company's brand, with 60% of respondents deeming music more memorable when used in marketing. The same research in the US, conducted among 1,000
362:
In 2018, PHMG was named as one of 'Chicago's Best and
Brightest Companies to Work For’ and was ranked tenth in the 'Leadership and Culture at Work: The CMI/Glassdoor Top 20' list. In 2019, the organization was awarded a ‘Great Place to Work’ certification, as well as being named as part of the
199:
Outside of branding, PHMG provides managed business services to clients through The
Complete Caller Experience product. For clients, this incorporates technical support, an evaluation of their audio touch points, call flow analysis and a detailed audit of their telephony system.
336:
In 2013, PHMG launched the PHMG Foundation in support of charitable causes across the territories it operates in - the United
Kingdom, the United States and Australia. The company's mission is to support organisations worldwide to relieve poverty, distress, sickness and hunger.
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The agency has rebranded several times. PleaseHoldUK became PH Media Group in 2008, before transitioning to PHMG in 2016. Following significant growth into new territories, the company underwent its most recent rebrand in 2022 – which included the creation of a new
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192:. Core products include Brand Sound Track, Brand Sound, and Brand Sound Pro. Additional services for use across multiple platforms include brand playlists, voice for video, multi-language productions, system support and
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PHMG was included in the ‘FT 1000: Europe’s
Fastest Growing Companies’ list in 2018, as well as being named on the 2017, 2018 and 2019 ‘Greater Manchester Ward Hadaway Fastest 50’ lists.
153:
and business communications consultancy, with over 37,000 clients worldwide. Those clients range from small enterprises to large global brands such as Coca-Cola, Adidas and Audi.
213:
PHMG operates six staffed offices in the United
Kingdom, United States and Australia, and has a number of additional business addresses in territories where it serves clients.
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PHMG has pledged to reduce emissions by 5% annually, as part of the Planet Mark certification and the company’s own environmental goals to minimise its carbon footprint.
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Other findings include a 27% rise in the use of regional accents and dialect by UK businesses between
January 2012 and January 2013. Research revealed the
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consumers, found 67% believe music is more memorable when used in marketing while in
Australia, 66% of 1,000 respondents considered it more memorable.
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Since the launch of the PHMG Foundation, the company has raised more than $ 1 million and donated to more than 70 charities.
446:. It also agreed to notify all customers whose contracts included one or more of the clauses of concern of the amendments.
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conducted an investigation into whether PHMG's contracts contained unfair terms. After an in-depth investigation,
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PHMG co-operated with the investigation and agreed to amend its contract terms to address the concerns raised by
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Fundraising efforts have included Santa Dash events, football matches, sponsored walks, golf days and more.
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PHMG has commissioned several studies to gauge perceptions among both consumers and businesses of
165:. Its office relocated to Manchester in 2000, where the global headquarters has been based since.
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825:"Audio company Please Hold removes alleged unfair contract terms for small business customers"
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669:"The top 20 companies for leadership and working culture have been named"
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736:"Music to Marketers' Ears: Americans Don't Totally Hate Waiting On Hold"
810:"Music is more memorable than visuals in marketing, new study suggests"
627:"The A to Z list of the fastest 50 growing companies in the North West"
465:"Manchester branding agency says music is vital for business marketing"
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Deputy Chair Mick Keogh concluded that the terms were unfair, stating:
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796:"New study suggests music is more memorable than visuals in marketing"
599:"The FT 1000: the complete list of Europe's fastest-growing companies"
900:"Beware the automatic renewal clause: unfair contract terms examined"
823:
Commission, Australian
Competition and Consumer (10 November 2021).
540:"Audio branding agency PHMG to create 50 jobs with new Leeds office"
613:"The A to Z list of the fastest 50 growing companies in the region"
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in television and radio advertising, is seen as wise and honest.
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PHMG offers a range of audio branding products, specialising in
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accent is perceived as trustworthy and reassuring while the
655:"Chicago's 2018 Best and Brightest Companies to Work For"
850:"channelnews : Hold Music Company Slapped By ACCC"
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consumers; and that men are more patient than women.
641:"50 fastest growing companies in Greater Manchester"
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782:"Why marketers should not neglect audio branding"
363:European Business Awards 'Ones to Watch' list.
176:In 2023, PHMG celebrated 25 years in business.
829:Australian Competition and Consumer Commission
697:"European Business Awards Ones to Watch: PHMG"
750:"By 'eck accents are back in fashion tha nos"
161:In 1998, PHMG was founded as PleaseHoldUK in
8:
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554:"PHMG staff raise over £28,000 for charity"
173:– but continues to operate as PHMG.
683:"PHMG - Great Place to Work United States"
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874:"In Touch: Competition news 24 Nov 21"
629:. Manchester Evening News. 3 May 2018.
615:. Manchester Evening News. 3 May 2017.
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7:
898:Torcasio, Teresa (1 December 2021).
16:Provider of audio branding services
812:. B&T Magazine. 25 April 2018.
752:. Prolific North. 8 February 2013.
711:"PHMG | Advertising and Marketing"
351:In 2014, the company was named by
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643:. Business Leader. 30 April 2019.
463:Edwards, Andrew (22 July 2019).
395:consumers are more patient than
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784:. Marketing Week. 6 March 2018.
410:accent, used by brands such as
236:, England (Global headquarters)
585:"Investec Mid-Market 100 2015"
568:"Investec Mid-Market 100 2014"
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931:Companies based in Manchester
764:"Business Diary: January 29"
515:"Complete caller experience"
490:"25 Years of Creating Waves"
699:. European Business Awards.
60:; 26 years ago
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194:sonic identity development
347:Awards and accreditations
321:Charlotte, North Carolina
556:. HR News. 18 July 2017.
388:and on-hold marketing.
31:Private limited company
22:Please Hold Media Group
685:. Great Place to Work.
426:In November 2021, the
391:Findings include that
657:. Best and Brightest.
218:PHMG office locations
180:Products and services
904:HWL Ebsworth Lawyers
114:Grant Reed (founder)
120:Number of employees
23:
601:. Financial Times.
878:www.allens.com.au
798:. Marketing Dive.
542:. Yorkshire Post.
469:Business Up North
190:on-hold marketing
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907:. Retrieved
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149:is an audio
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85:Headquarters
27:Company type
18:
909:15 December
883:15 December
855:15 December
834:15 December
715:Planet Mark
587:. Investec.
573:. Investec.
308:, Australia
100:Area served
925:Categories
450:References
306:Queensland
234:Manchester
110:Key people
89:Manchester
71:Manchester
408:Yorkshire
375:Marketing
251:, England
104:Worldwide
404:Scottish
393:American
353:Investec
302:Brisbane
268:Illinois
151:branding
37:Industry
720:1 March
524:8 March
499:1 March
474:1 March
397:British
287:Arizona
283:Phoenix
264:Chicago
209:Offices
157:History
129:Website
75:England
63: (
55:Founded
671:. CMI.
289:, U.S.
270:, U.S.
571:(PDF)
323:, U.S
249:Leeds
136:.phmg
911:2021
885:2021
857:2021
836:2021
722:2024
526:2024
519:PHMG
501:2024
476:2024
444:ACCC
432:ACCC
428:ACCC
188:and
147:PHMG
138:.com
124:500+
93:U.K.
65:1998
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