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Return to vendor (RTV) is the process where goods are returned to the original vendor instead of the distributor. In many cases the RTV was originally returned to the seller by the end consumer. While RTV transactions usually occur between the seller and the vendor, in some instances the end consumer
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An important aspect of RMA management is learning from RMA trends to prevent further returns. Depending on what the rules are, the manufacturer may send the customer an advance replacement. RMAs may be minimized in a number of ways. Adding a customer survey capability may prevent RMAs by detecting
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the customer permanently relinquishes ownership of the product to the manufacturer, commonly referred to as a return. As returns are costly for the vendor and inconvenient for the customer, any return that can be prevented benefits both parties.
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Returns are sometimes minimized by reducing transaction errors prior to the merchandise leaving the seller. Providing additional information to consumers also reduces returns.
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cycle, providing the vendor with a final opportunity to diagnose and correct the customer's problem with the product (such as improper installation or configuration)
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Robert J Bowman, “From Cash to Cash: The
Ultimate Supply-Chain Measurement Tool”, Global Logistics & Supply Chain Strategies, Vol. 5, No. 6, June 2001, p. 47.
54:) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's
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145:“Canon Slashes Chargebacks by Underscoring Accountability”, Chargebacks Solutions Monitor, Vol. 4, No. 4, February 2001, p. 3.
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Returned merchandise requires management after the return. The product has a second life cycle after the return.
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Dana Dubbs, “Many (unhappy) Returns”, Operations & Fulfillment, Vol. 9, No. 3, March 2001.
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133:"What is return merchandise authorization (RMA)? - Definition from WhatIs.com"
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returns the product directly to the vendor, sidestepping the distributor.
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The issuance of an RMA/RGA is a key gatekeeping moment in the
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168:Collaboration in Reverse Logistics
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