231:, Allwright seeks to expose individuals who have come to the attention of the research team, usually for one or several reasons, including being unethical with sales, aggressively pursuing a customer for money, creating unnecessary work, selling something that is not wanted, or committing a criminal offence/breaking the law during a job. Such individuals are usually found through customers writing to the programme outside of filming/broadcast, who were unsatisfied by the individual's work, behaviour or sales techniques, made complaints against them that they refused to deal with, or felt cheated by the amount they paid out, whereupon the programme's researchers will investigate the trader further. While the show usually has an improvised and humorous feel to each episode, per the script created by Allwright, the consumer investigative nature of the programme ensures that each trader's dubious nature is looked into seriously. In addition, the show often pursues a trader to acquire evidence that supports the complaints their customers make, to which the show uses an occasional catchphrase – "We never give up."
277:
In some cases, if the trader had appeared in an earlier episode for similar behaviour, the host will also question them on why they are still trading in the same manner as before. How the host arranges the interview, is done in one of two ways – for DIY traders, Allwright will usually set up a sting, in which the trader is called out to deal with a job, only to be ambushed by the host, who during the fourth and fifth series, wore a disguise and did not break character until after a suitable amount of time passed. For most others, Allwright will usually visit the place they work from and attempt to interview them there. In most cases, the trader(s) will avoid answering questions, sometimes swearing, locking themselves away in a place they cannot be reached by the host, or trying to give vague, unrelated answers while walking/driving away. In some cases, Allwright manages to interview them before they leave or he and his camera crew are asked to leave. In rare cases, traders may aggressively force the host and his camera team to leave, even intimidating them with the support of close friends.
252:– For traders who operate a business that sends out salespeople, the production team use two arrangements of filming. The first operates on a similar principle as above, in which a house is rigged with hidden cameras and occupied by an elderly customer, portrayed by an actor. The customer will then call over a salesperson from the business to talk about a product, with the cameras recording what the salesperson does. A legal/commercial expert will usually comment on the techniques used by the salesperson, including "hard-selling", the price strategy used with the customer, and other behaviours that they should be adhering to or shouldn't be using. The second involves a member or members of the research team going undercover at the business being investigated on the pretense of seeking to work with them. These members are rigged with a hidden camera in their clothing to record the training they receive, and question the people working in the company on how they sell a product to customers.
246:– For traders who are involved in DIY work, such as gas fitters and roofers, a house is arranged by the production team, rigged with hidden cameras and occupied by a "customer", who is in reality an actor, that the trader will visit. In most cases of this format, before the trader is called over to the house, a DIY expert recruited to comment about the trader's work practices, will set up a simple, basic fault that can occur, which the customer will point out and request to have fixed. After the trader has completed the job and left, regardless of the length of time that is taken and whether they did it alone or with others that they employ, both the expert and Allwright will then inspect the trader's work to determine its quality and value for money, along with what work shouldn't have been done, and the expert's general opinion on the trader's performance. This format is sometimes repeated a second time, to determine how they perform when faced with a similar issue or a different fault.
235:
the host occasionally advises viewers that the business is "not to be confused with any other companies of the same name" or any other variation of it. He will then meet with the trader's customers who complained about them and wrote to the programme's research team with their experiences, through which
Allwright will usually ask them what the trader was like, what they did, and how the customer felt about the whole experience. In some cases, the programme is sometimes contacted by a former associate of a business the programme is investigating, who can provide an inside look at how they perform and the associate's thoughts on such behaviour.
1853:
1531:
629:
239:
to view the recorded footage and provide their opinions, thoughts and criticism over what they see being done, including if they suspect a trader is lying to a customer about something that is untrue, questioning what a trader is doing on a job, revealing what something should really cost that a trader is overpricing, and if a trader is doing something illegal that they shouldn't be doing. The following lists how certain types of traders are filmed secretly to provide evidence of dubious work practices:
1744:
1640:
203:, and Dan Penteado, a private investigator and Allwright's co-host. The show focuses on investigating and exposing the dubious work practices of tradespeople and businesses who have received complaints against them from their customers, often through the use of hidden cameras and rigged situations, sometimes sending members of the show's research team undercover to secretly record any training methods taught to a business' employees that is suspicious or unethical.
1992:
1622:
1892:
1866:
1979:
1931:
1783:
2005:
1796:
1731:
1596:
1905:
1692:
1653:
1609:
1966:
1918:
1679:
1544:
1705:
1518:
1959:
1879:
1840:
1814:
1570:
1770:
1757:
1557:
1505:
1827:
1718:
1666:
1583:
285:
opinions of their customers who complained about them and the experts who observed their work practices. New footage is then shown of what occurred afterwards with the trader, which include interviews with customers who had dealings with the trader and who decided to come forth on to the programme about their experience, and with investigators (mainly from
355:
Magistrates' Court on 25 June, where his solicitor, Terrence
Scanlanm argued the fraud took place between 2008 and 2012 when he was working part-time for the BBC and had made the "very poor judgement not to interrupt the flow of housing benefit". He admitted eight offences of dishonestly or knowingly
234:
The general format of each episode is that
Allwright will usually introduce viewers to the rogue trader(s) they are seeking to expose, revealing brief details about the issues they have caused, and highlighting the business that they run; for the latter, the show has generated a catchphrase, in which
276:
In all cases, once enough evidence of a trader's practices, ethics, and other misdemeanors are acquired via hidden cameras, Allwright will make arrangements to interview the trader and question them on what they do, and why they behave in a way that can leave customers cheated, unhappy, and shocked.
238:
After hearing enough about the trader, the next step focuses on filming the rogue trader in the act. How this is done varies, depending on the work that the rogue trader is involved in, but in all cases, hidden cameras are used to record everything, while either a trade or legal expert is brought in
350:
On 13 June 2012, Dan
Penteado was due in court to face charges of illegally claiming housing and council tax benefit after a council benefit officer had recognised Penteado on television and matched his name to their records. He failed to appear in court, and a warrant for his arrest was issued. He
265:
If the trader sells goods, these will be bought and then examined by an expert to determine their quality and true value. For example, if the trader is a second-hand car dealer, the vehicle is purchased and then checked to see if it is roadworthy, has valid documentation, and is safe for the driver
261:
If the trader is a mechanic or runs a garage, the mechanical expert recruited by the production team will usually set up a fault on a car, arranged for the researchers, that the trader or their garage must fix. After the car has been serviced, the expert examines it, to determine the quality of the
284:
For some episodes, usually the last in the series, the show looks back at some of the traders they featured and reveals what happened to them after the episode they featured in had ended. In these episodes, footage from a trader's episode is used to remind viewers of how they performed and the
269:
If the trader is involved in rubbish collection, the production team rig the location of the job with an actor portraying the customer and a set of hidden cameras, while marking the rubbish to be collected with an identifiable substance and concealing a tracker amongst it. Once the rubbish is
280:
An episode then ends with
Allwright warning customers about trading with the rogue trader, whereupon he narrates a response to viewers, made by the trader in relation to the show's investigations and the allegations of their practices, actions and attitude to customers.
311:
investigate and secretly film restaurants across the UK in order to expose illegal and dangerous practices by restaurant managers and staff. They were accompanied by Dr Lisa
Ackerley, a Food Safety Expert who was able to give an expert opinion to Matt and Anita.
289:) who investigated the trader, and found enough evidence to prosecute them for unethical, aggressive and illegal business conduct. For the latter, where the trader's trial took place, is mentioned by the host, who also states the sentence the trader received.
44:
270:
collected, the team follow the tracker from a discrete distance, until it stops moving for a reasonable period of time, and then inspect the site that the rubbish has been dumped at, identifying it as their rubbish by the substance they marked it with.
258:– These situations can vary, depending on what the trader is involved in, though the production team will usually send out researchers and actors to pose as customers, and will usually procure a trader's services/goods multiple times:
360:
from 2008 to 2011 and was sentenced to 12 weeks in prison on 17 July 2012. The council bringing the case to court sought to recover the overpayments and was successful, with
Penteado having subsequently repaid £210 of this by July.
2224:
1971:
1936:
331:
would be merged into the consumer programme, with both
Allwright and Penteado retained to present it under the same name, with the former given the bonus of being a host alongside
1588:
1444:
684:
1819:
2244:
2239:
1697:
2209:
1575:
1536:
859:
2234:
2219:
2204:
1614:
463:
2107:
656:
2077:
1177:
864:
2132:
2122:
1510:
585:
2127:
2052:
734:
2229:
2142:
2097:
2092:
2042:
1801:
1300:
709:
219:; the segment retained the show's name after its merger in 2009. In 2012, Penteado was removed from the show, after he was jailed for benefit fraud.
2147:
2082:
1923:
1082:
899:
2102:
2087:
2072:
2062:
2047:
1845:
404:
378:
2137:
2117:
2057:
2037:
1477:
784:
2214:
2032:
1997:
814:
804:
2010:
1429:
1241:
335:
and Anita Rani. As part of the arrangement, the segment was split into three parts with
Allwright introducing each part from a section of
2112:
2067:
1736:
1710:
1439:
909:
342:
s new studio, and now featured a "rogues" gallery, to which he would put up pictures of the rogue traders he featured on the programme.
1684:
1658:
1467:
689:
1897:
1871:
1806:
1627:
1523:
1434:
1275:
1103:
769:
704:
649:
894:
1910:
739:
356:
claiming housing and council tax benefits totalling more than £24,000, while he had been paid more than £56,000 for his work on
1884:
1671:
1462:
1061:
2020:
1749:
1170:
1138:
1110:
789:
327:; as part of the plans for the relaunch, it was decided that to extend the length of each episode to one hour, the format of
2173:
1832:
1723:
1562:
1549:
1096:
724:
1858:
1762:
945:
839:
642:
559:
2163:
1632:
794:
1206:
1040:
1361:
844:
719:
489:
447:
1788:
1424:
1265:
1260:
829:
759:
729:
593:
200:
1419:
1152:
959:
809:
215:
167:
1457:
1216:
819:
699:
1984:
1775:
1305:
1236:
1226:
1184:
779:
408:
382:
2168:
1290:
879:
2183:
1608:
1601:
1280:
679:
665:
1645:
1231:
1201:
1008:
884:
1381:
1255:
1075:
994:
834:
286:
206:
The programme ran for nine series between 2001 and 2009, before it was decided to incorporate
1386:
973:
952:
1482:
1396:
1391:
1371:
1356:
1211:
1068:
1001:
914:
874:
824:
764:
749:
744:
714:
1145:
17:
628:
537:
515:
1991:
1704:
1621:
1401:
1351:
1321:
1295:
1089:
754:
304:
196:
67:
43:
2198:
1978:
1930:
1782:
849:
332:
1472:
1376:
1336:
1331:
1221:
1131:
1124:
1054:
1033:
2178:
2004:
1891:
1865:
1795:
1730:
1595:
1366:
1270:
904:
889:
774:
352:
1904:
1341:
1326:
980:
938:
624:
308:
1691:
1652:
1530:
1449:
1346:
1285:
987:
931:
854:
694:
618:
430:
1965:
1917:
1678:
1543:
57:
262:
work performed, how safe the car is, and whether it was value for money.
195:
investigative/undercover consumer affairs television programme starring
1769:
1517:
1047:
1015:
869:
799:
192:
129:
634:
464:"BBC Rogue Traders' presenter Dan Penteado charged with benefit fraud"
1958:
1878:
1839:
1813:
1756:
1743:
1639:
1569:
1556:
1504:
1246:
213:
format as a multi-part segment for the long-running consumer series
1852:
1826:
1717:
1665:
1582:
966:
1250:
638:
299:
On 2 August 2008, a six-part spin-off show was launched called
323:
On 10 May 2009, a plan was announced by the BBC to relaunch
538:"BBC Rogue Traders' Dan Penteado jailed for benefit fraud"
2225:
Business-related television series in the United
Kingdom
592:. Fareham, United Kingdom. 17 July 2012. Archived from
1972:
Channel Islands Competition and Regulatory Authorities
1937:
United States Department of Justice Antitrust Division
1859:
Ministry of Commerce of the People's Republic of China
516:"BBC Rogue Traders' Dan Penteado admits benefit fraud"
1445:
Federal Office of Consumer Protection and Food Safety
685:
Association of Community Organizations for Reform Now
2156:
2019:
1945:
1491:
1410:
1314:
1194:
1162:
1025:
923:
672:
160:
135:
125:
120:
104:
99:
91:
83:
75:
63:
53:
34:
1589:Comisión Nacional de los Mercados y la Competencia
560:"BBC Rogue Traders presenter admits £24,000 fraud"
1537:Australian Competition & Consumer Commission
1615:Competition and Consumer Protection Commission
48:Presenter Matt and (previous co-presenter) Dan
650:
8:
1820:International Financial Services Commission
1511:Administrative Council for Economic Defense
586:"Bournemouth TV Presenter Jailed For Fraud"
735:Citizens Advice outside the United Kingdom
657:
643:
635:
627:
42:
31:
2245:British English-language television shows
2240:Consumer protection in the United Kingdom
1576:Comisión Federal de Competencia Económica
1301:Telephone Consumer Protection Act of 1991
1924:Superintendency of Industry and Commerce
900:Swiss Alliance of Consumer Organisations
1846:Jersey Competition Regulatory Authority
370:
2210:2019 British television series endings
1478:Water Industry Commission for Scotland
785:Consumer Rights Commission of Pakistan
2235:Consumer protection television series
2220:British non-fiction television series
2205:2001 British television series debuts
1998:National Board for Prices and Incomes
1468:Office for Fair Trading (Isle of Man)
407:. BBC. 1 January 1970. Archived from
381:. BBC. 1 January 1970. Archived from
7:
2011:Securities Commission of New Zealand
1454:National Homelessness Advice Service
1430:Consumer Financial Protection Bureau
1711:Directorate-General for Competition
1698:Competition and Consumer Commission
1440:Financial Consumer Agency of Canada
29:2001 British TV series or programme
805:Consumers' Federation of Australia
25:
1898:Philippine Competition Commission
1872:Netherlands Competition Authority
1807:International Competition Network
1628:Competition and Markets Authority
1435:European Consumer Centres Network
1276:List of food labeling regulations
770:Consumer Federation of California
705:Chamber for Workers and Employees
448:Anne Robinson returns to Watchdog
2230:Television series by BBC Studios
2003:
1990:
1977:
1964:
1957:
1929:
1916:
1911:Queensland Competition Authority
1903:
1890:
1877:
1864:
1851:
1838:
1825:
1812:
1794:
1781:
1768:
1755:
1742:
1729:
1716:
1703:
1690:
1677:
1664:
1651:
1638:
1620:
1607:
1594:
1581:
1568:
1555:
1542:
1529:
1516:
1503:
740:Connecticut Citizen Action Group
1885:Norwegian Competition Authority
1463:Office for Fair Trading (Malta)
1062:Fight Back! with David Horowitz
1171:List of consumer organizations
895:Swedish Consumers' Association
790:Consumer Rights Directive 2011
1:
2174:League of Conservation Voters
1833:Italian Competition Authority
1425:Bureau of Consumer Protection
725:Citizens Advice International
2215:BBC One original programming
1763:Federal Antimonopoly Service
840:Consumer Watchdog (Botswana)
115:(within the Watchdog format)
2164:Bioscience Resource Project
1802:Financial Markets Authority
1633:Competition Appeal Tribunal
795:Consumers Council of Canada
2261:
1563:Autorité de la concurrence
1550:Autoridade da Concorrência
1207:Anti-competitive practices
1097:Joe Lycett's Got Your Back
720:Citizens Advice Edinburgh
379:"Consumer – TV and radio"
165:
41:
18:Rogue Traders (TV series)
1789:Federal Trade Commission
1266:Federal Trade Commission
760:Consumer Council of Fiji
730:Citizens Advice Scotland
490:"Dan Penteado sentenced"
201:investigative journalist
71:Dan Penteado (2001–2012)
1672:Competition Commission
1659:Competition Commission
1524:Anti-Monopoly Committee
1420:Banking Standards Board
1041:Don't Get Done, Get Dom
860:Franchisees and Dealers
810:Consumers International
1685:Competition Commission
1458:Office of Fair Trading
1217:Better Business Bureau
800:Consumers' Association
700:Center for Auto Safety
470:. London. 14 June 2012
346:Arrest of Dan Penteado
1985:Industrial Commission
1776:Federal Cartel Office
1750:Fair Trade Commission
1737:Fair Trade Commission
1724:Fair Trade Commission
1306:Transparency (market)
1237:Consumer organization
1227:Competition regulator
1185:Consumer organization
780:Consumer organization
2169:Environmental Action
1291:Planned obsolescence
960:Consumers' Checkbook
910:Truth in Advertising
880:Option consommateurs
815:Consumers' Coalition
227:For each episode of
2184:Environment America
2108:North Carolina PIRG
1602:Commerce Commission
1281:Mandatory labelling
820:Consumers' Research
666:Consumer protection
540:. BBC. 17 July 2012
518:. BBC. 26 June 2012
468:The Daily Telegraph
2078:Massachusetts PIRG
1646:Competition Bureau
1242:Cooling-off period
1232:Consumer complaint
1202:Airline complaints
1009:Stiftung Warentest
885:Stiftung Warentest
411:on 6 February 2008
351:later appeared in
256:Services and Goods
2192:
2191:
2133:Rhode Island PIRG
2123:Pennsylvania PIRG
1382:Joyce Elaine Roop
1256:Extended warranty
1083:The Investigators
835:Consumer Watchdog
433:Rogue Restaurants
385:on 6 October 2008
301:Rogue Restaurants
294:Rogue Restaurants
287:Trading Standards
184:
183:
180:
176:Rogue Restaurants
173:
116:
111:
110:(Original format)
92:Original language
84:Country of origin
16:(Redirected from
2252:
2053:Connecticut PIRG
2008:
2007:
1995:
1994:
1982:
1981:
1969:
1968:
1962:
1961:
1934:
1933:
1921:
1920:
1908:
1907:
1895:
1894:
1882:
1881:
1869:
1868:
1856:
1855:
1843:
1842:
1830:
1829:
1817:
1816:
1799:
1798:
1786:
1785:
1773:
1772:
1760:
1759:
1747:
1746:
1734:
1733:
1721:
1720:
1708:
1707:
1695:
1694:
1682:
1681:
1669:
1668:
1656:
1655:
1643:
1642:
1625:
1624:
1612:
1611:
1599:
1598:
1586:
1585:
1573:
1572:
1560:
1559:
1547:
1546:
1534:
1533:
1521:
1520:
1508:
1507:
1387:Donald Kemp Ross
974:Ethical Consumer
953:Consumer Reports
659:
652:
645:
636:
631:
606:
605:
603:
601:
582:
576:
575:
573:
571:
556:
550:
549:
547:
545:
534:
528:
527:
525:
523:
512:
506:
505:
503:
501:
486:
480:
479:
477:
475:
460:
454:
445:
439:
438:
427:
421:
420:
418:
416:
401:
395:
394:
392:
390:
375:
341:
244:DIY Tradespeople
212:
178:
171:
156:
154:
146:
144:
121:Original release
114:
109:
46:
32:
21:
2260:
2259:
2255:
2254:
2253:
2251:
2250:
2249:
2195:
2194:
2193:
2188:
2152:
2143:Washington PIRG
2098:New Mexico PIRG
2093:New Jersey PIRG
2043:California PIRG
2024:
2022:
2021:Public Interest
2015:
2002:
1989:
1976:
1963:
1956:
1949:
1947:
1941:
1928:
1915:
1902:
1889:
1876:
1863:
1850:
1837:
1824:
1811:
1793:
1780:
1767:
1754:
1741:
1728:
1715:
1702:
1689:
1676:
1663:
1650:
1637:
1619:
1606:
1593:
1580:
1567:
1554:
1541:
1528:
1515:
1502:
1495:
1493:
1487:
1483:Witness Service
1412:
1406:
1397:Celeste Thorson
1392:Gene Russianoff
1372:Anthony Pollina
1357:Florence Kelley
1310:
1190:
1158:
1111:Rip Off Britain
1069:Food Inspectors
1021:
1002:Spendere Meglio
919:
915:UFC-Que Choisir
875:Open Food Facts
845:Konsumentenbund
825:Consumers Union
765:Consumer Direct
750:ConsumerLab.com
745:Consumentenbond
715:Citizens Advice
668:
663:
615:
610:
609:
599:
597:
596:on 6 March 2013
584:
583:
579:
569:
567:
558:
557:
553:
543:
541:
536:
535:
531:
521:
519:
514:
513:
509:
499:
497:
488:
487:
483:
473:
471:
462:
461:
457:
446:
442:
429:
428:
424:
414:
412:
403:
402:
398:
388:
386:
377:
376:
372:
367:
348:
339:
321:
297:
266:and passengers.
225:
210:
174:
152:
150:
148:
142:
140:
112:
70:
49:
30:
23:
22:
15:
12:
11:
5:
2258:
2256:
2248:
2247:
2242:
2237:
2232:
2227:
2222:
2217:
2212:
2207:
2197:
2196:
2190:
2189:
2187:
2186:
2181:
2176:
2171:
2166:
2160:
2158:
2154:
2153:
2151:
2150:
2148:Wisconsin PIRG
2145:
2140:
2135:
2130:
2125:
2120:
2115:
2110:
2105:
2100:
2095:
2090:
2085:
2083:Minnesota PIRG
2080:
2075:
2070:
2065:
2060:
2055:
2050:
2045:
2040:
2035:
2029:
2027:
2023:Research Group
2017:
2016:
2014:
2013:
2000:
1987:
1974:
1953:
1951:
1943:
1942:
1940:
1939:
1926:
1913:
1900:
1887:
1874:
1861:
1848:
1835:
1822:
1809:
1804:
1791:
1778:
1765:
1752:
1739:
1726:
1713:
1700:
1687:
1674:
1661:
1648:
1635:
1630:
1617:
1604:
1591:
1578:
1565:
1552:
1539:
1526:
1513:
1499:
1497:
1489:
1488:
1486:
1485:
1480:
1475:
1470:
1465:
1460:
1455:
1452:
1447:
1442:
1437:
1432:
1427:
1422:
1416:
1414:
1408:
1407:
1405:
1404:
1402:Michael Vernon
1399:
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1367:Ralph Nader
1271:Food safety
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405:"Watchdog"
365:References
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153:2009-03-26
143:2001-05-03
139:3 May 2001
100:Production
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1450:INDEPABIS
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474:18 July
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193:BBC One
161:Related
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