261:, which saw an 80% decline in the company's share price (or about 85% from the August 2018 peak), cancellation of a previously announced dividend, and a suspension in trading of shares from 23 March 2020 to 7 April 2020. In early 2020, Flight Centre announced that 6,000 staff would be made redundant or placed on unpaid leave globally, due to the effects of international travel restrictions in the pandemic. This included 3,800 staff in Australia. The New Zealand branch of the company made 250 employees redundant and temporarily closed 33 branches, out of a total of 1200 employees and 140 outlets around New Zealand. In June 2020, Flight Centre announced the redundancy of a further 1500 staff. In October 2020, the company announced the closure of a further 91 stores, with several hundred further redundancies.
196:
40:
1184:
1125:
385:
346:
and consumers that the practice was illegal. Despite this, customers waited months to receive refunds. The company faced further controversy when it was reported that customers who booked directly, rather than through Flight Centre, received refunds more quickly and without deductions, and that one
221:
FCTG operates under multiple names in
Australia, New Zealand, United States, Canada, United Kingdom, South Africa, India, China mainland, Hong Kong (China), Singapore, United Arab Emirates, and Mexico, and licenses its name in a further 80 countries. In the United States, the company operates under
305:
after former staff reported that the company trained employees to deliberately overcharge customers to generate profit for the company. It was also reported that the base salary of travel consultants was below minimum wage, and staff relied on generating profit through practices such as these in
249:
In
December 2015, the company acquired StudentUniverse, the world's largest student and youth travel agency, and a 70% stake in BYOjet. Additionally, in 2016, the company began online travel brand Aunt Betty. Together, BYOJet and Aunt Betty operate as "low cost" Australian online travel agents,
264:
In response to the Covid-19 pandemic, Flight Centre carried out an emergency rescue equity raising in April 2020 of $ 700 million at a price of $ 7.20 per share, or approximately 90% less than its August 2018 peak. In June 2020 it sought a further debt facility from the
270:
253:
In New
Zealand, Flight Centre operates a number of brands including Cruiseabout, Student Flights, Travel Associates, FCM Travel Solutions, Corporate Traveller, Travel Money NZ, Travel Managers Group and Executive Travel Group.
338:, Flight Centre was criticised for withholding substantial amounts from refunds to customer when suppliers failed to provide travel services, claiming "cancellation fees". Flight Centre later changed course to avoid
2404:
878:
298:
In 2017, Flight Centre was criticised for advertising that it would price match competitors and then insisting on charging a $ 49 fee when customers attempted to claim a price match.
1019:
2399:
246:. Flight Centre South Africa opened its first retail store in Eastgate, Bedfordview, Johannesburg on 17 Dec 1994. In 1995, Flight Centre UK and Flight Centre Canada opened.
837:
2374:
2384:
295:
found alleged examples of undisclosed flight mark-ups, discriminatory pricing against elderly customers, not offering refunds for refundable flights, and seat-blocking.
2409:
970:
343:
2389:
928:
483:
1167:
463:
860:
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669:
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445:
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993:
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896:
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313:
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709:
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published copies of posters in Flight Centre offices which reminded female staff selected for the annual "global" staff party to pack
910:
695:
1893:
1589:
406:
64:
747:
1773:
1307:
226:
and Travel
Associates retail brands and GOGO Worldwide Vacations as a wholesale brand. It also operates StudentUniverse,
2280:
1494:
1160:
1382:
732:
786:
1603:
947:
965:
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286:
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1387:
1129:
195:
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2165:
2127:
1904:
1673:
1404:
1153:
994:"Flight Centre stops charging cancellation fees for trips affected by coronavirus after pressure from ACCC"
39:
2322:
1488:
1367:
1024:
2212:
433:
The
Internationalisation Strategies of Small-Country Firms: The Australian Experience of Globalisation
2333:
2183:
1991:
1898:
1277:
367:
227:
154:
2055:
2143:
2082:
1372:
1357:
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765:
615:
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250:
providing flights and other services at lower prices than Flight Centre's retail locations.
2328:
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2024:
1942:
1722:
1661:
1648:
1549:
1543:
1467:
1434:
324:
308:
266:
861:"Flight Centre accused of 'ripping off' customers, underpaying staff in 'cult' workplace"
1997:
1532:
1461:
1294:
1216:
1196:
1187:
1104:"Flight Centre in court for alleged underpayment of staff through 'dubious' pay system"
223:
158:
50:
2363:
2345:
2274:
2239:
2096:
1986:
1952:
1881:
1833:
1706:
1521:
1337:
1332:
1299:
1177:
929:"Flight Centre's mural for women: Carry condoms and become 'Naughtywise' ambassadors"
911:"Bullying, drug use, harassment allegations flood in from former Flight Centre staff"
616:"Flight Centre Travel Group Limited (ASX: FLT) - Reinstatement to Official Quotation"
449:
302:
211:
124:
58:
1048:"'It can take a wee while': Man waits more than two months for Flight Centre refund"
588:"Flight Centre Travel Group Limited (ASX: FLT) - Suspension from Official Quotation"
2105:
1871:
1860:
1690:
1628:
1611:
1516:
1327:
1221:
1070:
239:
230:, Corporate Traveler, ciEvents, Campus Travel, Stage & Screen, and Healthwise.
200:
410:
2063:
1887:
1828:
1766:
1576:
1538:
1456:
1450:
1253:
1183:
842:
468:
386:"Couriermail.com.au | Subscribe to The Courier Mail for exclusive stories"
17:
2316:
2171:
1911:
1785:
1526:
1444:
1439:
1415:
306:
order to earn commissions. The company was the subject of an investigation by
141:
100:
68:
350:
In
December 2020, Flight Centre faced court for allegedly underpaying staff.
2286:
2256:
2245:
2044:
1855:
1473:
1377:
1352:
1227:
1211:
1191:
282:
104:
1124:
1936:
1667:
1582:
1571:
1347:
1342:
431:
André Sammartino (2007), 'Retail', in Dick, H. & Merrett, D. (eds.),
215:
146:
96:
897:"Flight centre accused of 'ripping off' customers and underpaying staff"
535:"Flight Centre Travel Group Limited Share Price & Information - ASX"
2177:
1971:
1843:
1728:
1716:
1483:
1478:
1398:
1246:
710:"Flight Centre boss axes 91 stores, urges Australia to re-open borders"
328:
312:. In response to the investigation, more than 200 staff contacted the
2262:
2133:
2019:
1976:
1930:
1876:
1804:
1750:
1734:
1409:
644:"Flight Centre to stand down thousands of workers due to coronavirus"
243:
78:
347:
in three customers still had not received refunds six months later.
2232:
2138:
2111:
2030:
2014:
1960:
1947:
1511:
1066:"It's worth booking travel direct: a lesson from the Covid crisis"
339:
194:
787:"The Truth About Cheap Flights: Channel 4 Dispatches | Channel 4"
1981:
1234:
813:"Major travel agent Flight Centre accused of cheating customers"
317:
1149:
509:
484:"Flight Centre would like to introduce you to Aunt Betty | SMH"
2037:
696:"Flight Centre employees face a further 1,500 redundancies"
766:"Flight Centre Travel Group to take up additional funding"
316:
to report widespread bullying, harassment, drug use and a
728:"Flight Centre kicks off pitch for $ 500m rescue raising"
1138:
446:"StudentUniverse Acquired By Flight Centre Travel Group"
173:
2405:
Companies listed on the
Australian Securities Exchange
748:"Why Flight Centre needed to raise capital – and fast"
291:
in an episode called 'The Truth About Cheap
Flights'.
560:"Flight Centre Travel Group Cancels Interim Dividend"
2309:
2197:
2007:
1921:
1821:
1743:
1564:
1504:
1425:
1268:
1204:
670:"Flight Centre lays off staff as coronavirus bites"
168:
140:
130:
120:
110:
92:
84:
74:
56:
46:
214:. It was founded in 1982, and is headquartered in
1086:"Flight Centre warns of more job losses to come"
971:Australian Competition & Consumer Commission
344:Australian Competition & Consumer Commission
238:The company was co-founded by Graham Turner and
1161:
8:
899:. 22 August 2018 – via www.abc.net.au.
879:"Flight Centre accused of gouging customers"
32:
1020:"Flight Centre customers plan legal action"
966:"Flight Centre to refund cancellation fees"
435:, Edward Elgar: Cheltenham, UK, pp.175–194.
257:Flight Centre was severely impacted by the
2400:Impact of the COVID-19 pandemic on tourism
1168:
1154:
1146:
301:In 2018, Flight Centre was criticised for
281:In 2016, Flight Centre UK was featured on
38:
31:
2375:Travel and holiday companies of Australia
2385:Australian companies established in 1982
2410:Transport companies established in 1982
948:"Flight Centre drops cancellation fees"
855:
853:
359:
7:
2390:Retail companies established in 1982
838:"'I was given no choice to opt out'"
401:
399:
342:action following warnings from the
320:-like atmosphere at Flight Centre.
242:in 1982 and began with a store in
27:Multinational retail travel agency
25:
946:Cartwright, Darren (3 May 2020).
208:Flight Centre Travel Group (FCTG)
116:Graham Turner and Charlotte Blake
2344:Companies which are also in the
1182:
1123:
464:"Flight Centre buys BYOjet.com"
409:. Flight Centre. Archived from
187:Footnotes / references
2395:COVID-19 pandemic in Australia
1839:Auckland International Airport
1774:Fisher & Paykel Healthcare
1590:Australian Securities Exchange
811:Hope, Hannah (24 April 2016).
1:
2415:Travel ticket search engines
2281:Shopping Centres Australasia
2380:Companies based in Brisbane
1604:Bendigo & Adelaide Bank
1304:Corporate Travel Management
1090:Australian Financial Review
733:Australian Financial Review
2431:
271:emergency COVID-19 schemes
33:Flight Centre Travel Group
2342:
2293:Unibail-Rodamco-Westfield
1701:Platinum Asset Management
1638:Insurance Australia Group
185:
37:
1755:Clinuvel Pharmaceuticals
164:Flight Centre Exclusives
2227:Cromwell Property Group
2128:Northern Star Resources
1905:Sydney Airport Holdings
1674:National Australia Bank
1405:The Lottery Corporation
199:Flight Centre store in
2250:Growthpoint Properties
1205:Communication Services
390:www.couriermail.com.au
204:
1489:Treasury Wine Estates
1383:SkyCity Entertainment
1132:at Wikimedia Commons
1025:Sydney Morning Herald
198:
2334:Spark Infrastructure
1899:Seven Group Holdings
1655:Magellan Global Fund
1194: →
1092:. 16 September 2020.
1074:. 15 September 2020.
228:FCM Travel Solutions
155:FCM Travel Solutions
2223:Charter Hall Retail
2217:Centuria Industrial
1965:Link Administration
1373:Premier Investments
1181:←
1110:. 14 December 2020.
472:. 21 December 2015.
452:. 21 December 2015.
132:Number of employees
34:
2189:Westgold Resources
2156:Ramelius Resources
2101:Independence Group
1894:Reliance Worldwide
1868:Monadelphous Group
1798:Ramsay Health Care
1644:Insignia Financial
1599:Bank of Queensland
1393:Super Retail Group
1388:Star Entertainment
1368:Pointsbet Holdings
1363:Nine Entertainment
1284:Aristocrat Leisure
205:
2357:
2356:
2348:are displayed in
2220:Charter Hall Long
2118:Mineral Resources
2077:Fletcher Building
2068:Deterra Royalties
1624:Credit Corp Group
1618:Commonwealth Bank
1313:Eagers Automotive
1241:Spark New Zealand
1199:
1180:
1128:Media related to
917:. 22 August 2018.
885:. 22 August 2018.
867:. 21 August 2018.
716:. 1 October 2020.
490:. 26 January 2016
448:(Press release).
336:COVID-19 pandemic
331:and painkillers.
259:COVID-19 pandemic
210:is an Australian
193:
192:
136:6,000 (July 2020)
16:(Redirected from
2422:
2298:Vicinity Centres
2269:National Storage
2213:Centuria Capital
2152:Pilbara Minerals
2072:Evolution Mining
1812:Sonic Healthcare
1195:
1186:
1176:
1170:
1163:
1156:
1147:
1142:
1141:
1139:Official website
1127:
1112:
1111:
1100:
1094:
1093:
1082:
1076:
1075:
1062:
1056:
1055:
1044:
1038:
1037:
1035:
1033:
1016:
1010:
1009:
1007:
1005:
990:
984:
983:
981:
979:
962:
956:
955:
943:
937:
936:
925:
919:
918:
907:
901:
900:
893:
887:
886:
875:
869:
868:
857:
848:
847:
846:. 1 August 2017.
834:
828:
827:
825:
823:
808:
802:
801:
799:
797:
791:www.channel4.com
783:
777:
776:
770:
762:
756:
755:
754:. 20 April 2020.
752:Livewire Markets
744:
738:
737:
724:
718:
717:
706:
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692:
686:
685:
683:
681:
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531:
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453:
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436:
429:
423:
422:
420:
418:
413:on 11 April 2023
407:"Annual Reports"
403:
394:
393:
382:
376:
375:
368:"Board Profiles"
364:
180:
177:
175:
42:
35:
21:
2430:
2429:
2425:
2424:
2423:
2421:
2420:
2419:
2370:Travel agencies
2360:
2359:
2358:
2353:
2338:
2329:AusNet Services
2305:
2205:Abacus Property
2193:
2160:Regis Resources
2092:Iluka Resources
2003:
1992:Wisetech Global
1923:
1917:
1817:
1739:
1723:Virgin Money UK
1712:Steadfast Group
1662:Macquarie Group
1649:Janus Henderson
1560:
1550:Woodside Energy
1544:Whitehaven Coal
1500:
1468:Endeavour Group
1435:a2 Milk Company
1427:
1421:
1278:ARB Corporation
1270:
1264:
1200:
1197:S&P/ASX 300
1188:S&P/ASX 200
1174:
1137:
1136:
1121:
1116:
1115:
1102:
1101:
1097:
1084:
1083:
1079:
1064:
1063:
1059:
1046:
1045:
1041:
1031:
1029:
1028:. 23 April 2020
1018:
1017:
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1003:
1001:
992:
991:
987:
977:
975:
964:
963:
959:
945:
944:
940:
935:. 18 July 2018.
927:
926:
922:
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904:
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890:
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859:
858:
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764:
763:
759:
746:
745:
741:
736:. 3 April 2020.
726:
725:
721:
708:
707:
703:
698:. 23 June 2020.
694:
693:
689:
679:
677:
676:. 22 March 2020
668:
667:
663:
653:
651:
650:. 25 March 2020
642:
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366:
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309:The 7.30 Report
279:
267:Bank of England
236:
189:
172:
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161:
157:
153:
152:StudentUniverse
151:
149:
133:
113:
61:
28:
23:
22:
18:StudentUniverse
15:
12:
11:
5:
2428:
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2412:
2407:
2402:
2397:
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2355:
2354:
2346:S&P/ASX 50
2343:
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2337:
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2331:
2326:
2319:
2313:
2311:
2307:
2306:
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2194:
2192:
2191:
2186:
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2174:
2169:
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2157:
2154:
2149:
2148:Perseus Mining
2146:
2141:
2136:
2131:
2124:
2121:
2114:
2109:
2102:
2099:
2094:
2089:
2086:
2079:
2074:
2069:
2066:
2061:
2058:
2056:Chalice Mining
2053:
2048:
2041:
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2027:
2022:
2017:
2011:
2009:
2005:
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2002:
2001:
1994:
1989:
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1687:Omni Bridgeway
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1335:
1330:
1325:
1320:
1315:
1310:
1308:Domino's Pizza
1305:
1302:
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1292:
1287:
1280:
1274:
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1266:
1265:
1263:
1262:
1257:
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1214:
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1202:
1201:
1178:S&P/ASX 50
1175:
1173:
1172:
1165:
1158:
1150:
1144:
1143:
1120:
1119:External links
1117:
1114:
1113:
1095:
1077:
1057:
1054:. 1 June 2020.
1052:www.abc.net.au
1039:
1011:
985:
957:
938:
920:
915:www.abc.net.au
902:
888:
870:
865:www.abc.net.au
849:
829:
803:
778:
757:
739:
719:
714:www.abc.net.au
701:
687:
661:
635:
607:
579:
551:
526:
501:
488:www.smh.com.au
475:
455:
437:
424:
395:
377:
358:
357:
355:
352:
323:Also in 2018,
278:
275:
235:
232:
224:Liberty Travel
191:
190:
183:
182:
170:
166:
165:
159:Liberty Travel
144:
138:
137:
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108:
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94:
90:
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82:
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76:
72:
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62:
57:
54:
53:
51:Public company
48:
44:
43:
26:
24:
14:
13:
10:
9:
6:
4:
3:
2:
2427:
2416:
2413:
2411:
2408:
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2403:
2401:
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2381:
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2335:
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2315:
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2308:
2301:
2299:
2296:
2294:
2291:
2289:
2288:
2284:
2282:
2279:
2277:
2276:
2275:Scentre Group
2272:
2270:
2267:
2265:
2264:
2260:
2258:
2255:
2253:Ingenia Group
2252:
2249:
2247:
2244:
2242:
2241:
2240:Goodman Group
2237:
2235:
2234:
2230:
2228:
2225:
2222:
2219:
2216:
2214:
2211:
2208:
2206:
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2200:
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2190:
2187:
2185:
2182:
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2173:
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2168:
2167:
2163:
2161:
2158:
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2122:
2120:
2119:
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2110:
2108:
2107:
2103:
2100:
2098:
2097:Incitec Pivot
2095:
2093:
2090:
2087:
2085:
2084:
2080:
2078:
2075:
2073:
2070:
2067:
2065:
2062:
2060:Champion Iron
2059:
2057:
2054:
2052:
2049:
2047:
2046:
2042:
2040:
2039:
2035:
2033:
2032:
2028:
2026:
2023:
2021:
2018:
2016:
2013:
2012:
2010:
2006:
2000:
1999:
1995:
1993:
1990:
1988:
1987:TechnologyOne
1985:
1983:
1980:
1978:
1975:
1973:
1970:
1967:
1964:
1962:
1959:
1956:
1954:
1953:Computershare
1951:
1949:
1946:
1944:
1941:
1939:
1938:
1934:
1932:
1929:
1928:
1926:
1920:
1914:
1913:
1909:
1907:
1906:
1902:
1900:
1897:
1895:
1892:
1890:
1889:
1885:
1883:
1882:Qube Holdings
1880:
1878:
1875:
1873:
1870:
1867:
1864:
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1859:
1857:
1854:
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1847:
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1837:
1835:
1834:Atlas Arteria
1832:
1830:
1827:
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1820:
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1813:
1809:
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1338:IDP Education
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1331:
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1318:Flight Centre
1316:
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1300:Collins Foods
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1271:Discretionary
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1130:Flight Centre
1126:
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372:Flight Centre
369:
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332:
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315:
311:
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303:price gouging
299:
296:
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2106:James Hardie
2104:
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2036:
2029:
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1957:EML Payments
1935:
1922:Information
1910:
1903:
1886:
1872:NRW Holdings
1861:Downer Group
1848:
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1715:
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1629:GQG Partners
1616:
1612:Charter Hall
1588:
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1517:Beach Energy
1493:
1466:
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1328:G8 Education
1323:GUD Holdings
1317:
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1071:The Guardian
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1000:. 2 May 2020
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389:
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186:
142:Subsidiaries
93:Headquarters
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2198:Real Estate
1888:Reece Group
1822:Industrials
1793:Pro Medicus
1744:Health Care
1539:Viva Energy
1457:Costa Group
1260:Uniti Group
1254:TPG Telecom
883:News.com.au
843:News.com.au
469:News.com.au
334:During the
325:Stuff.co.nz
277:Controversy
181:(corporate)
2364:Categories
2317:AGL Energy
2184:St Barbara
2172:Sims Metal
2051:Brickworks
1924:Technology
1912:Transurban
1786:Nanosonics
1608:Challenger
1565:Financials
1527:Soul Patts
1495:Woolworths
1445:Blackmores
1440:Bega Group
1416:Wesfarmers
417:6 November
354:References
293:Dispatches
288:Dispatches
162:Aunt Betty
112:Key people
101:Queensland
2323:APA Group
2310:Utilities
2287:Stockland
2257:Lendlease
2246:GPT Group
2209:BWP Trust
2166:Rio Tinto
2088:Gold Road
2083:Fortescue
2045:BlueScope
2008:Materials
1856:Cleanaway
1782:Mesoblast
1696:Perpetual
1683:nib Group
1679:Netwealth
1595:AUB Group
1474:GrainCorp
1426:Consumer
1378:Redbubble
1358:News Corp
1353:Kogan.com
1269:Consumer
1228:REA Group
1212:CAR Group
1192:Australia
283:Channel 4
105:Australia
59:Traded as
2302:Waypoint
1968:Megaport
1937:Afterpay
1850:Brambles
1790:Polynovo
1760:Cochlear
1668:Medibank
1572:Afterpay
1348:JB Hi-Fi
1343:InvoCare
1295:Breville
1108:ABC News
998:ABC News
680:12 April
648:ABC News
519:26 March
510:"Brands"
494:5 August
216:Brisbane
147:99 Bikes
121:Services
97:Brisbane
75:Industry
2178:South32
2025:Alumina
1972:Nearmap
1844:Aurizon
1779:Healius
1729:Westpac
1717:Suncorp
1484:Metcash
1479:Inghams
1428:Staples
1399:Tabcorp
1247:Telstra
329:condoms
234:History
169:Website
150:Discova
85:Founded
67::
2263:Mirvac
2134:Nufarm
2020:Allkem
1977:NextDC
1931:Altium
1877:Qantas
1805:ResMed
1751:Ansell
1691:Pendal
1556:Worley
1533:Santos
1505:Energy
1462:Elders
1410:Webjet
1290:Bapcor
1222:Domain
1217:Chorus
822:13 May
817:mirror
796:13 May
269:under
244:Sydney
176:.fctgl
79:Travel
2233:Dexus
2144:Orora
2139:Orica
2112:Lynas
2031:Amcor
2015:Adbri
1961:Iress
1948:Codan
1943:Appen
1633:HUB24
1512:Ampol
1451:Coles
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1004:2 May
978:9 May
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656:2020
630:2020
602:2020
574:2020
546:2020
521:2024
496:2019
419:2018
318:cult
222:the
178:.com
88:1982
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1865:IPH
1829:ALS
1767:CSL
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1577:AMP
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