121:
26:
1009:
91:
281:
In 2020, Sanctuary was accused of treating a black woman, Selma
Nicholls (the CEO of a talent agency), unfairly compared with her white neighbour. Nicholls was paying up to £1,000 more per month than her white neighbour for an identical property. Nicholls was refunded £30,000 for the overpayment,
112:, England. It is part of the Sanctuary Group, which also includes other organisations such as Sanctuary Care (running more than 100 care homes), Sanctuary Students (accommodation), Sanctuary Supported Living, Sanctuary Scotland (social housing) and Sanctuary Homes (development).
402:
156:'s Cornwall Care was absorbed into Sanctuary, who also acquired the council's care homes, in June 2022, and Swan Housing Association became a Sanctuary subsidiary, with a view to a full merger in future, in February 2023.
466:
883:
944:
818:
641:
220:
In
December 2023 Michael Gove (Secretary of State for Levelling Up, Housing & Communities) wrote to Sanctuary's CEO about the cases of severe maladministration found by the Housing Ombudsman.
850:
128:
Sanctuary manages 120,000 properties in the United
Kingdom, with around 250,000 residents. Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity in England and Wales.
975:
786:
554:
667:
376:
398:
226:
Sanctuary publish complaint statistics in 1 April 2023 to 31 March 2024, they note that the ombudsman found 13 cases of severe maladministration and 50 cases of maladministration
182:
The Inside
Housing website reported that a Sanctuary director claimed that investigations by regulators into issues arising from the documentary found no breaches of standards.
585:
197:, who said it was ‘highly dysfunctional’ and had “consistently provided a poor maintenance service to many of my constituents over a period of many years”. Shortly after this
913:
456:
194:
163:
was abandoned in April 2021. Johnnie
Johnson Housing, which manages nearly 5000 properties in the north and midlands of England, became a subsidiary of Sanctuary in 2024.
875:
754:
696:
497:
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178:
documentary in March 2019 in which tenants complained about various issues including damp, woodworm and flooding. The episode was titled "New
Landlords from hell"
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controlled, issued a joint statement with the association in which it said it had worked “successfully” with the association for 12 years.
265:– Sanctuary is part of the Greener Futures Partnership (GFP). The GFP collectively owns 300,000 homes and members collaborate to improve
120:
577:
186:
25:
350:
905:
217:
COMPLAINT 202216547 (report date
November 2023) involving severe maladministration in relation to a leak and complaint handling
747:
689:
214:
COMPLAINT 202224898 (report date
October 2023) involving severe maladministration in relation to damp and complaint handling
489:
211:
COMPLAINT 202107263 (report date March 2023) involving severe maladministration in relation to damp and complaint handling
721:
131:
Sanctuary Homes received a £3.4 million grant from the
Scottish Government in 2019, to finance housing developments in
520:
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425:
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105:
39:
876:"MP Lucy Frazer Reveals Sanctuary Housing Association Has 250 Empty Homes in East Cambridgeshire"
138:
Sanctuary runs a supported living operation for more than 500 people with learning disabilities.
109:
49:
399:"People with learning difficulties are trapped in hospitals. They need more appropriate housing"
234:
In March 2024 concerns were raised that
Sanctuary has 250 empty homes in East Cambridgeshire.
223:
In March 2024 Sanctuary reported on its own review into two cases of severe maladministration
457:"Victoria Infirmary: Final look inside the haunting halls of Glasgow's most imposing building"
198:
153:
968:"Black tenant is repaid £30,000 after being wrongly charged more rent than white neighbour"
937:"Major housing associations form partnership to improve energy efficiency of 300,000 homes"
270:
208:
The Housing Ombudsman has found multiple cases of severe maladministration by Sanctuary.
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90:
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In April 2024 workers from Sanctuary Housing staged walk-outs over a pay dispute.
325:
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426:"Cruden wins £43 million contract to redevelop Glasgow's Victoria Infirmary"
172:
638:"Regulator 'found no breaches' following Dispatches programme on Sanctuary"
299:
607:
551:"Merger plans to create UK's largest housing association abandoned"
664:"MP attacks 'highly dysfunctional' housing association in Commons"
119:
373:"New homes mark first step in regeneration of Paisley's West End"
1002:
79:
906:"Sanctuary Housing Workers in Hackney Go on Strike Over Pay"
167:
Management, housing standards and severe maladministration
722:"Sanctuary Housing Association, Case Reference 202224898"
578:"Johnnie Johnson Housing joins Sanctuary as a subsidiary"
521:"Swan Housing officially joins Sanctuary as a subsidiary"
30:
Sanctuary Housing's Worcester Office, seen in August 2023
141:
Since 2016, Sanctuary has been redeveloping the former
253:Along with four other housing associations – Abri,
74:
64:
56:
45:
35:
282:This is a clear act of racism within the company.
844:"Sanctuary Complaint Insight Report for 2023-24"
353:Sanctuary Housing, registered charity no. 259013
300:"Sanctuary Group - companies and legal entities"
8:
748:"Case Report: Sanctuary Housing Association"
18:
145:as The Victoria, including into 209 homes.
1007:
89:
24:
17:
490:"Council confirms sale of 16 care homes"
359:Charity Commission for England and Wales
753:. Housing Ombudsman. 14 November 2024.
375:. Scottish Housing News. 17 July 2019.
291:
916:from the original on 17 September 2024
856:from the original on 17 September 2024
812:"Independent Housing Ombudsman Review"
780:"Sanctuary Housing Association letter"
728:from the original on 17 September 2024
724:. Housing Ombudsman. 31 October 2023.
618:from the original on 17 September 2024
379:from the original on 17 September 2024
1035:Organisations based in Worcestershire
1025:Housing associations based in England
124:Sanctuary's "The Orchards", Worcester
7:
1030:Public housing in the United Kingdom
817:. Housing Ombudsman. 26 March 2024.
792:from the original on 8 December 2023
702:from the original on 8 November 2023
695:. Housing Ombudsman. 30 March 2023.
531:from the original on 9 February 2023
469:from the original on 23 January 2019
455:Stewart, Catriona (16 August 2016).
436:from the original on 19 January 2022
424:Walker, Peter A. (7 December 2021).
488:Vergnault, Olivier (29 June 2022).
966:White, Nadine (18 November 2020).
886:from the original on 19 April 2024
785:. UK Government. 8 December 2023.
500:from the original on 20 March 2023
306:from the original on 28 April 2022
14:
947:from the original on 29 July 2021
670:from the original on 22 July 2019
644:from the original on 29 June 2019
588:from the original on 3 April 2024
553:. Inside Housing. 30 April 2021.
405:from the original on 22 July 2019
824:from the original on 16 May 2024
760:from the original on 16 May 2024
690:"Case Report: Sanctuary Housing"
666:. Inside Housing. 22 July 2019.
640:. Inside Housing. 26 June 2019.
519:Turner, Liam (8 February 2023).
978:from the original on 7 May 2024
576:Lloyd, Michael (4 March 2024).
557:from the original on 2 May 2021
401:. Inside Housing. 8 July 2019.
171:Sanctuary was the subject of a
185:Sanctuary was attacked in the
1:
935:Heath, Lucie (9 April 2021).
849:. Sanctuary Housing. 2024.
1051:
143:Glasgow Victoria Infirmary
608:"New Landlords from Hell"
23:
159:A proposed merger with
161:Southern Housing Group
125:
195:Rayleigh and Wickford
133:Paisley, Renfrewshire
123:
972:huffingtonpost.co.uk
302:. Sanctuary Group.
106:housing association
66:Parent organization
40:Housing association
20:
201:Council, which is
126:
974:. BuzzFeed, Inc.
882:. 18 March 2024.
326:"About Sanctuary"
267:energy efficiency
199:Rochford District
102:Sanctuary Housing
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19:Sanctuary Housing
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335:11 September
333:. Retrieved
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269:and develop
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238:Pay Disputes
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46:Headquarters
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273:solutions.
230:Empty Homes
104:is a large
1019:Categories
880:Cambs News
286:References
259:Home Group
176:Dispatches
82:.sanctuary
330:Sanctuary
173:Channel 4
110:Worcester
108:based in
52:, England
50:Worcester
976:Archived
945:Archived
914:Archived
884:Archived
851:Archived
819:Archived
787:Archived
755:Archived
726:Archived
697:Archived
668:Archived
642:Archived
616:Archived
586:Archived
555:Archived
529:Archived
498:Archived
467:Archived
434:Archived
403:Archived
377:Archived
310:28 April
304:Archived
674:22 July
648:22 July
592:3 April
535:15 June
504:15 June
473:15 June
440:15 June
409:22 July
383:22 July
193:MP for
149:Mergers
116:Housing
75:Website
60:Housing
277:Racism
982:7 May
854:(PDF)
847:(PDF)
822:(PDF)
815:(PDF)
790:(PDF)
783:(PDF)
758:(PDF)
751:(PDF)
700:(PDF)
693:(PDF)
561:2 May
57:Field
984:2024
953:2023
922:2024
892:2024
862:2024
830:2024
798:2024
766:2024
734:2024
708:2024
676:2019
650:2019
624:2024
612:IMDb
594:2024
563:2021
537:2023
506:2023
475:2023
442:2023
411:2019
385:2019
337:2023
312:2022
263:Hyde
261:and
36:Type
86:.uk
84:.co
80:www
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