Knowledge (XXG)

Transport Ticketing Authority

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365:, modify the Myki system, scale back the roll-out, or continue the roll-out as initially planned. In June 2011, the government confirmed that Myki would continue operation. However it was announced that short-term tickets would not be introduced in metropolitan Melbourne, and would be abolished on regional city bus systems, where they have been in use since Myki's introduction. With the Myki system to be retained, users have asked that Myki be improved before it becomes the only ticketing system for Melbourne. A survey conducted by the Transport Department found that people like Myki's ease of use, but some complained about the time taken to touch on and off, and the inadequate provision of information about the Myki system. A survey conducted by the 321:
required; and the overhead electrical systems may possibly have had a detrimental effect on performance. The new Transport Minister, Martin Pakula, said that another major problem still affecting trams was "canyoning", in which trams regularly drop out of remote communication with a central server because of tall city buildings. One source close to the Myki project said the government had considered installing remote devices on tall CBD buildings to improve communications with all devices in the city centre.
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as scan on and scan off, top up Myki, purchase of short-term tickets using cash or Myki money, driver log on / off, route and shift selection and GPS connectivity and accuracy performed well. Back office processes and operational procedures such as end-to-end data transaction flows, generation of reports, training, communications, installation and commissioning were generally good. The operator (
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and the TTA announced that Myki would become the only ticketing system on public transport from Saturday 29 December 2012. On that date all Metcard equipment remaining on the system became inoperative. In the meantime, the sale of Metcards at premium (staffed) Metro railway stations was progressively
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in late 2007. The trial identified problems with 'front office' computer software. In May 2008 Kamco conducted 'Regional Bus Pilot 1' in Geelong, after which it announced that 90% of tests had been passed. According to Kamco's report, Regional Bus Pilot 1 showed that: "Essential onbus activities such
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The limited rollout was said to be due to reliability problems with the equipment on Melbourne's trams and buses. It was reported that the use of Myki on trams was being halted by signal drop-outs, related to the heavy steel construction of the trams, which was hindering the wireless communications
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In May 2009, Myki readers began to be installed on Melbourne trams, and in June 2009, the first Myki vending machines appeared at metropolitan rail stations, with buses following. 17,000 pieces of equipment were to be installed as part of the rollout, with up to 23 pieces being installed per tram,
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In February 2008, Public Transport Minister Kosky announced that the full roll-out of the system would not begin until the end of the year. By March the same year, the minister said that the system would not be operational until 2010. In April 2008, TTA announced that it had stopped making service
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After February 2014, paper tickets for passengers on commuter services were abolished, and passengers were required to use Myki. Paper tickets remain for travel outside the Myki zone, such as to Warrnambool, Bairnsdale, Swan Hill, Shepparton or Albury. Passengers with Myki Pass who want to travel
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found that the integrity of the tender process had not been compromised. In 2007, serious probity concerns were raised when it was revealed that TTA boss Vivian Miners, who owned shares in the winning bidder, had also become the highest paid bureaucrat, earning A$ 550,000 a year. Further probity
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Metcard validators commenced to be removed from railway stations on 12 November 2012, and all were removed or became inoperative by the end of December. Also from November, passengers with unused Metcards were able to transfer the value onto a Myki card as Myki money at premium Metro railway
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After the initial launch, tickets could only be purchased online, or from six regional cities where Myki was already in use, further limiting the number of travellers able to use the system. 24 hours after the launch, over 14,000 commuters had registered online for their free Myki.
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The tender for the new ticketing system opened in July 2004 and closed in October. Ten tender offers were received from six bidders, and four bids were short-listed in December. By March 2005, two companies had been short-listed for the final stage of the tender process. They were:
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In April 2009, all bus services in Ballarat, Bendigo and Seymour were converted to Myki. In May 2009 all bus services in the Latrobe Valley towns of Moe, Morwell, Traralgon and Warragul were operating with Myki equipment, making it the last regional bus system to be converted.
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from 30 June 2012, "value" Metcards, such as 10x2 hour, 10xEarly Bird, 5xDaily, 5xWeekend Daily, 5xSeniors Daily, 10xCity Saver, Sunday Saver and Off-Peak Daily became unavailable. Only single-use 2 hour, Daily, City Saver and Seniors Daily Metcards continued to be
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From 29 December 2009, Myki became valid for travel on all metropolitan train services (but not trams and buses), in a politically driven move to meet a promise by Transport Minister Lynne Kosky and Premier John Brumby to have the system working by the end of 2009.
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found that users like Myki's ease of purchasing, but the time taken to touch on and off was a major disadvantage. The most requested improvement was for more flexibility in the system. Specifically, users want to be able to purchase single-use tickets.
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All Metcard ticket vending machines on railway stations were removed or switched off. The only Metcard vending machines still in operation were on trams. The limited remaining range of Metcards could only be purchased from staff at
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In July 2010, then Opposition leader Ted Baillieu had said that the Opposition was "considering its legal options" with regards to Myki and would look at dropping the system if it won the next Victorian state election.
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requesting police to investigate a leak of tender documents. Draft reports from the Auditor-General's investigation referred to backdated documents and inconsistent treatment of bidders, but independent reports by
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On 12 December 2008, Myki went on sale to the general public on four bus routes in Geelong, and on 2 March 2009 all bus routes in the Geelong and Bellarine Peninsula area were completely switched to Myki.
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A pilot program was due to begin in early 2007, but was delayed by approximately a year. In the meantime, more than 20,000 pieces of equipment had been installed, with civil engineering works continuing.
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issues were raised when it was revealed the new Myki boss Garry Thwaites was married to the probity auditor for the original tender. Conflict of interest was denied by Public Transport Minister
216:(G&D), with Keane Australia providing "a single point of accountability" for TTS. Kamco sub-contracted the installation and repair of myki equipment to ERG, in an A$ 106 million contract. 479: 204:(Keane) consortium was selected to develop the system. The $ 494 million contract was due for completion by 2007. Keane Australia was a wholly owned subsidiary of the United States company 1757: 532: 1661: 1288: 705: 701: 1314: 442:
line on 29 July. Family paper tickets are available to families travelling within the Myki zone with children below 17 years of age. On 10 November 2013, Myki was introduced on
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On 10 February 2010, the Minister for Public Transport replaced Gary Thwaites, chief executive of the Transport Ticketing Authority (TTA), with Bernie Carolan, the then head of
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usage, card top-ups by bus drivers, and the introduction of sales at retail shops, until an independent audit had been completed on the state of the current system.
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In July 2016, the Myki contract with the renamed NTT Data (formerly Kamco) was extended for another seven years. The renewed contract is worth A$ 700 million.
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Further field tests across other transport modes were planned during the second half of 2008, including an additional test on regional buses.
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public transport ticketing system contract, and to procure and manage the new ticketing system for Victoria, eventually known as
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Myki came into use on regional "commuter" (short-haul) rail services in mid-2013, in a staged process: between Melbourne and
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In August 2008, testing began on the Melbourne suburban train and tram networks. The train tests involved Kamco staff at
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payments to the Kamco consortium after April 2007, because the project had not been delivered on schedule.
2690: 2595: 2546: 2280: 2274: 2269: 2259: 2254: 2249: 2244: 2239: 2107: 2102: 2097: 2092: 1966: 1895: 1809: 262: 213: 113: 1691: 208:, and when the myki contract was awarded it described itself as "an alliance" of Keane Australia, Ascom, 1945: 1920: 1910: 1875: 1853: 1184: 1152: 1033: 267: 233: 2644: 2629: 2483: 1940: 1935: 1870: 1828: 117: 74: 2381: 2361: 1915: 354:
government announced on 28 December 2010 that it would halt any further rollout of Myki, including
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beyond the Myki area can purchase paper "extension tickets" to cover the rest of their journey.
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On 25 July 2010, Myki became available for use on Metropolitan and suburban buses and trams.
2371: 2137: 1519: 443: 193: 1734: 2536: 395: 224: 209: 205: 189: 174: 170: 842: 270:) was pleased with the NTS training, performance and ease of use of the Myki solution." 2541: 2531: 1982: 583: 533:"State Government to appoint new Transport Ticketing Authority boss amid myki disaster" 2625: 149:
assumed the responsibilities of the TTA, which was formally abolished on 1 July 2013.
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In May 2014, the first Myki electronic gates with the touch screen were implemented.
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Work on a replacement of the Metcard ticketing system commenced in late 2002.
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and 2,700 pieces to be installed across the train network's 217 stations.
220: 2434: 431: 1574:"Passengers take swipe at myki cards: Surveys show Metcard is preferred" 378:
During 2012, the government progressively shut down the Metcard system.
435: 427: 362: 136: 125: 865:"Smartcard chief Vivian Miners earns $ 550,000 for struggling project" 2515: 2346: 355: 884: 882: 385:
from 26 March 2012, monthly and weekly Metcards became unavailable.
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On 1 January 2013, as the third stage of the implementation of the
201: 1758:"Myki company wins $ 700m contract renewal from State Government" 1289:"Media Release : Morwell buses to make smart ticketing move" 361:
A decision was to be made to either scrap Myki and continue with
1835: 129: 1782: 1664:. Public Transport Victoria. 13 September 2012. Archived from 1443:"More than 14,000 commuters register for myki within 24 hours" 1320:. Transport Ticketing Authority. 27 April 2009. Archived from 1185:"Geelong's public transport switches to myki smartcard system" 1662:"Melbourne's public transport readies for the end of Metcard" 1612:. Vol. 79, no. 10. pp. 62–63. Archived from 382:
from the start of 2012, yearly Metcards became unavailable.
665:"Smartcard ticketing tender moves to final decision stage" 636:"Victoria attracts global players in Smartcard ticketing" 1173:
Channel 7 News (12 December 2008 – reporter Andrew Lunn)
731:"Keane Australia Micropayment Consortium - Profile v2.0" 343:
Having won the state election in November 2010, the new
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Gunatillake, Thanuja; Mahmoud, Sarah (November 2011).
839:"Transport Ticketing Authority Welcomes Audit Report" 2673: 2653: 2637: 2623: 2603: 2589: 2562: 2524: 2508: 2492: 2477: 2443: 2400: 2324: 2310: 2290: 2232: 2216: 2083: 2069: 2013: 1975: 1959: 1861: 1847: 84: 66: 56: 48: 40: 35: 841:. www.myki.com.au. 31 October 2007. Archived from 480:"Public transport – Transport Ticketing Authority" 219:The tender process was the subject of a number of 1417:"Kosky takes the myki: no trams, buses, tickets" 1059:"Passengers face $ 500m ticket chaos - National" 926:"Australia's smart card inquiry report released" 811:Australian Associated Press (18 December 2007). 406:phased out, and ceased entirely during October. 144:Public Transport Development Authority Act 2011, 1597: 1595: 1145:"Smart card tests to begin on trams this week" 1120:. www.australianit.news.com.au. Archived from 763:"SMARTCARD TICKETING TAKES MAJOR STEP FORWARD" 261:The first field trial of Myki was held on the 223:concerns in December 2007, with the Victorian 1794: 1291:. www.myki.com.au. 7 May 2009. Archived from 1005:Australian Associated Press (25 March 2008). 645:. Mirrored at www.robx1.net. 20 December 2004 8: 1081:"Regional Bus Pilot 1 (RBP1) Summary Report" 672:Media Release: Transport Ticketing Authority 643:Media Release: Transport Ticketing Authority 21: 1638:. Public Transport Victoria. Archived from 1315:"MYKI DEVICES BEING INSTALLED IN MELBOURNE" 2634: 2624: 2600: 2590: 2489: 2478: 2321: 2311: 2080: 2070: 1858: 1848: 1801: 1787: 1779: 1688:"myki to start on VLine Commuter Services" 1348:"myki rolls out – but only on city trains" 1269:. www.bendigoadvertiser.com.au. 5 May 2009 1007:"Smartcard system may face two-year delay" 674:. Mirrored at www.robx1.net. 17 March 2005 482:. www.transport.vic.gov.au. Archived from 1243:. www.thecourier.com.au. 13 February 2009 610:"New Ticketing Solution – Tenders called" 560:. Department of Transport. Archived from 1495:"Introducing next-generation myki gates" 1449:. www.heraldsun.com.au. 30 December 2009 506:"New boss to rollout myki ticket system" 292:stations. On trams, special services on 584:"Metcard – The Flinders Street Display" 471: 1520:"Opposition to consider dropping myki" 1211:"New ticket system starting next week" 1086:. Transport.vic.gov.au. Archived from 813:"Doubts raised over Vic ticket tender" 398:, from bus drivers, and from PTV Hub. 20: 2052:List of railway stations in Melbourne 1398:"Outsmarted: Victoria pays the price" 531:Gardiner, Ashley (10 February 2010). 7: 951:Stephen Moynihan (1 November 2007). 767:Media Release: OFFICE OF THE PREMIER 614:Victorian Public Transport Ticketing 588:Victorian Public Transport Ticketing 1547:"Tourists taken for a ride on myki" 1375:"No Apologies For Ticketing Bungle" 214:Giesecke & Devrient Australasia 16:State agency in Victoria, Australia 1636:"Metcard validator removal begins" 1572:Sexton, Reid (28 September 2011). 1373:Wallace, Rick (31 December 2009). 1217:. thecourier.com.au. 30 March 2009 1143:Ashley Gardiner (18 August 2008). 900:"Home - Public Transport Victoria" 769:. www.dpc.vic.gov.au. 12 July 2005 14: 1151:. www.news.com.au. Archived from 1112:Ashley Gardiner (8 August 2008). 743:from the original on 10 June 2015 2729:2003 establishments in Australia 2706:denotes services yet to commence 1396:Lucas, Clay (24 February 2010). 1183:Ashley Gardiner (2 March 2009). 1032:Ferguson, John (15 April 2008). 790:"ERG sues myki vendor for $ 30m" 27: 2408:List of bus routes in Melbourne 1690:. VLine Pty Ltd. Archived from 1415:Clay Lucas (30 December 2009). 1346:Clay Lucas (29 December 2009). 1013:. Melbourne: news.theage.com.au 980:"Smartcard runs two years late" 819:. Melbourne: news.theage.com.au 558:"Transport Ticketing Authority" 2686:Level Crossing Removal Project 1423:. Melbourne: www.theage.com.au 1354:. Melbourne: www.theage.com.au 1263:"Glitch makes myki a bit dear" 986:. Melbourne: www.theage.com.au 978:David Rood (5 February 2008). 953:"Opposition slams myki report" 788:Ben Grubb (22 February 2010). 374:Final Melbourne implementation 1: 2734:Public transport in Melbourne 1810:Public transport in Melbourne 1061:. Theage.com.au. 2 March 2008 902:. Myki.com.au. Archived from 98:Transport Ticketing Authority 22:Transport Ticketing Authority 1114:"myki smartcard put to test" 702:Department of Infrastructure 2367:McKenzie's Tourist Services 1737:. Public Transport Victoria 1545:Clay Lucas (13 July 2011). 2750: 1237:"myki shrouded in secrecy" 2699: 2377:Ryan Brothers Bus Service 1822:Public Transport Victoria 1816: 1713:"Family Traveller ticket" 434:line on 24 July, and the 403:Public Transport Victoria 249:Beginning of the roll-out 238:Victorian Auditor-General 147:Public Transport Victoria 26: 2387:Transit Systems Victoria 2332:Broadmeadows Bus Service 236:in 2005, as well as the 2681:Department of Transport 2500:Deer Park–West Werribee 2463:Doncaster Park and Ride 2026:Flinders Street Viaduct 1034:"myki payment withheld" 414:Regional implementation 335:Further roll-out halted 230:Pricewaterhouse Coopers 110:Department of Transport 89:Department of Transport 2691:Rail Projects Victoria 2645:Melbourne City Express 2039:Melbourne Airport Rail 1580:. Melbourne. p. 7 693:Kamco (12 July 2005). 401:On 13 September 2012, 2458:Bulleen Park and Ride 1891:Flemington Racecourse 1756:Imran (5 July 2016). 695:"Kamco Media Release" 430:line on 17 July, the 200:On 12 July 2005, the 161:Selection of operator 1668:on 17 September 2012 1155:on 15 September 2008 426:line on 8 July, the 184:Manta.T, comprising 2382:Sunbury Bus Service 2362:Martyrs Bus Service 2298:Proposed extensions 2057:Proposed extensions 1616:on 16 November 2011 845:on 16 December 2007 736:. Kamco. May 2005. 422:on 24 June, on the 263:Geelong bus network 173:, with contractors 106:statutory authority 61:Statutory authority 23: 2570:Regional Rail Link 2352:Kastoria Bus Lines 2342:Cranbourne Transit 2046:Suburban Rail Loop 1642:on 6 December 2012 1499:www.ptv.vic.gov.au 1327:on 15 October 2009 1093:on 24 October 2009 867:. Heraldsun.com.au 512:. 10 February 2010 308:Melbourne roll-out 268:McHarry's Buslines 192:, with contractor 179:Downer Engineering 2716: 2715: 2669: 2668: 2619: 2618: 2585: 2584: 2576:Western Rail Plan 2473: 2472: 2392:Ventura Bus Lines 2357:Kinetic Melbourne 2306: 2305: 2065: 2064: 1694:on 27 August 2013 1191:. www.news.com.au 1124:on 19 August 2008 234:Avanti Consulting 171:Keane Corporation 94: 93: 85:Parent department 2741: 2635: 2628: 2601: 2594: 2490: 2482: 2372:Panorama Coaches 2322: 2315: 2081: 2074: 1859: 1852: 1803: 1796: 1789: 1780: 1773: 1772: 1770: 1768: 1753: 1747: 1746: 1744: 1742: 1735:"Regional fares" 1731: 1725: 1724: 1722: 1720: 1709: 1703: 1702: 1700: 1699: 1684: 1678: 1677: 1675: 1673: 1658: 1652: 1651: 1649: 1647: 1632: 1626: 1625: 1623: 1621: 1599: 1590: 1589: 1587: 1585: 1569: 1563: 1562: 1560: 1558: 1542: 1536: 1535: 1533: 1531: 1516: 1510: 1509: 1507: 1505: 1491: 1485: 1484: 1482: 1480: 1471:. Archived from 1465: 1459: 1458: 1456: 1454: 1439: 1433: 1432: 1430: 1428: 1412: 1406: 1405: 1393: 1387: 1386: 1384: 1382: 1377:. The Australian 1370: 1364: 1363: 1361: 1359: 1343: 1337: 1336: 1334: 1332: 1326: 1319: 1311: 1305: 1304: 1302: 1300: 1285: 1279: 1278: 1276: 1274: 1259: 1253: 1252: 1250: 1248: 1233: 1227: 1226: 1224: 1222: 1207: 1201: 1200: 1198: 1196: 1180: 1174: 1171: 1165: 1164: 1162: 1160: 1140: 1134: 1133: 1131: 1129: 1109: 1103: 1102: 1100: 1098: 1092: 1085: 1077: 1071: 1070: 1068: 1066: 1055: 1049: 1048: 1046: 1044: 1029: 1023: 1022: 1020: 1018: 1002: 996: 995: 993: 991: 975: 969: 968: 966: 964: 948: 942: 941: 939: 937: 928:. Archived from 922: 916: 915: 913: 911: 906:on 17 March 2007 896: 890: 886: 877: 876: 874: 872: 861: 855: 854: 852: 850: 835: 829: 828: 826: 824: 808: 802: 801: 799: 797: 785: 779: 778: 776: 774: 759: 753: 752: 750: 748: 742: 735: 727: 721: 720: 718: 716: 710: 704:. 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Index


Statutory authority
Melbourne
Victoria
Australia
Department of Transport
statutory authority
Department of Transport
State Government
Victoria
Australia
Metcard
myki
Metlink
Public Transport Victoria
Keane Corporation
Ascom
Downer Engineering
ADI Limited
MTR Corporation
Thales
Kamco
Keane Inc.
ERG
Giesecke & Devrient Australasia
probity
Auditor-General
Pricewaterhouse Coopers
Avanti Consulting
Victorian Auditor-General

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