2017 United Express passenger removal

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before dragging him down the aisle by his arms, apparently unconscious. During the altercation, several passengers distressed by the incident voluntarily left the aircraft. Passengers stated that officers laughed as Dao was dragged from the plane. The four United employees then sat in the vacated seats. Shortly afterward, Dao boarded the aircraft again with blood coming from his mouth, repeatedly saying "I have to go home" and "just kill me". After he collapsed in a seat, he was removed from the aircraft on a stretcher. The remaining passengers were then directed to exit the plane while the blood was cleaned up. Several passengers recorded the event on video using phone cameras and the videos were widely circulated on social media. Another passenger reported hearing Dao claim that he had been chosen because of his Asian ethnicity. Dao was taken to a hospital with non-life-threatening injuries, including a broken nose, loss of two front teeth, sinus injuries, and "a significant concussion"; the injuries required

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her shoulders. She could have made a difference. She could have handled it differently. She's the one who started it all." Myers also indicated that Dao had pleaded with the supervisor not to remove him from the flight and explained that as a doctor he could not miss his return flight home. "He said, 'I can’t get off the plane. I have to get home. I'm a doctor. I have to get to the hospital in the morning.'" Myers stated that her response was not appropriate: "She said, 'Well, then I'll just have to call the police and have you escorted off the plane.' In my opinion, I think any good supervisor would never have let the situation escalate to that point. Honestly, I think I blame her for the whole entire occurrence. She didn't need to jump to that level."

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orders to prevent vehicles from driving into a restricted area of the airport. Long was placed on administrative leave soon after the incident with Dao; Rodriguez and Smith were placed on administrative leave on April 12. Moore was placed on administrative leave on April 19. Moore had been disciplined at least seven times from 1999 to 2009 for failing to arrive at work without notifying a supervisor. The Chicago Department of Aviation said that "the incident on United Flight 3411 was not in accordance with our standard operating procedure and the actions of the aviation security officer are obviously not condoned by the Department ..." The aviation police receive more training and higher pay compared to that received by private

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flight's not leaving until four people get off.' That rubbed some people the wrong way." Passenger John Fuller described the employee's behavior and said, "She was very terse. ... She said, 'Four people need to get off this plane, or we're not going anywhere.'" Passenger Jason Powell corroborated this account and said that he did not understand why the employee had spoken with such a belligerent tone: "The tone immediately turned me off ... She accelerated the situation. It was poor leadership." Powell said, "The disgusting mishandling of the situation included everyone from the rude ticket agent who demanded that this man give up his seat on the flight United overbooked ..."

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Chicago Police Department Office of Communications stated that Dr. Dao fell—a statement which contradicts what is seen in both videos. When questioned about this, the Chicago Police Department's chief spokesman Anthony Guglielmi said, "CPD didn't release an official statement on it. We were not involved. Dept. of Aviation has everything you will need." When pressed further about why CPD issued a response about an incident in which they were not involved, Guglielmi said this, "A takeaway for me is to ensure the department's press office is more consistent in referring to appropriate outside agencies for incidents in which CPD is not the acting or involved agency."

899: 664:. After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate. We apologize for the overbook situation. Further details on the removed customer should be directed to authorities." By April 11, United changed its prior statement, stating that the flight was in fact not overbooked, but sold out, and the four employees who needed the seats were considered "must-ride" passengers who had to travel to another city to work as aircraft crew. 364:

the passenger sustaining a concussion, a broken nose, and the loss of two teeth. OIG's investigation also established that the second ASO made misleading statements in two reports and the third ASO made material omissions in a report, regarding the first ASO's forceful removal of the passenger from the aircraft. The investigation further established that the Sergeant deliberately removed material facts from the third ASO's "To/From Report" and approved reports without all essential information.

853:(USDOT) said it was reviewing the incident. "While it is legal for airlines to bump passengers from an oversold flight when there are not enough volunteers, it is the airline's responsibility to determine its own fair boarding priorities," the agency said in a statement. On April 12, the USDOT stated that it was "reviewing the involuntary denied boarding of passenger(s) from United Express flight 3411 to determine whether the airline complied with the oversales rule." 6614: 695:

The email also indicated that customers were eligible for the voucher if they "released" the airline from lawsuits. A United spokesperson later indicated that passengers would not be required to agree to those terms. On April 13, 2017, United internally announced a policy change to ensure that flight crews are booked "at least 60 minutes prior to departure." On April 18, Munoz reported that no one would be fired as a result of the incident.

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gate agent announced that four passengers would be selected by computer and involuntarily removed to accommodate the four Republic employees. A United spokesperson later stated that the selection is based on several factors, and that frequent fliers and higher-paying customers are less likely to be chosen. Another spokesman stated that the flight was not overbooked prior to the four employees being assigned to it.

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interview, Munoz was asked, "Do you think was at fault in any way?" Munoz responded, "No. He can't be. He was a paying passenger sitting on our seat in our aircraft." Munoz's previously planned promotion to become United's chairman was delayed until May 2020 as a result of the incident. Dao reached an "amicable" settlement with United on April 27, 2017, though its terms were not publicly announced.

817: 231:, refused to leave his seat when directed because he needed to see patients the following day. In the process of removing him, the security officers struck his face against an armrest, then dragged him – bloodied, bruised, and unconscious – by his arms down the aircraft aisle, past rows of onlooking passengers. The incident is widely characterized by critics – and later by 6602: 595:, had closed at $ 70.88 on April 7. On April 10, the first trading day after the incident, they rose by 0.9% to close at $ 71.52. Shares declined by 1.1% on April 11, closing at $ 70.71, only $ 0.17 or 0.2% less than the April 7 closing price. Shares closed at $ 69.93 on April 12, $ 69.07 on April 13, and declined to $ 67.75 on April 18. 770:, issued a statement to shift blame from United to Republic Airlines, one of the carriers under contract to operate United Express flights, and especially the Chicago Department of Aviation. The statement read in part: "this violent incident should never have happened and was a result of gross excessive force by Chicago Department of Aviation personnel." 1091:, a professor of law at the George Washington University Law School, states that United was "citing the wrong federal rule to justify its illegal request to force a passenger already boarded and seated to disembark," since the regulation cited only covers denial of boarding, and not removing a passenger after boarding. 688:

family and said, "That is not who our family at United is. You saw us at a bad moment; this can and will never happen again on a United Airlines flight. That is my promise." Asked if Dao was at fault in any way, Munoz hesitated, then replied, "No, he can't be ... no one should be treated that way, period."

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degree awarded on the same day, he quipped, "The next time I'm flying and they ask if there's a doctor on board, I can now confidently leap to my feet and scream, 'I'm a doctor, what can I do? Yes, no problem, I can absolutely deliver that baby.' Hopefully it will be on United Airlines, in which case

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In a subsequent public statement released by United on the afternoon of April 11, 2017, Munoz was more conciliatory. His note described the Dao incident as "truly horrific" and expressed an understanding of the "outrage, anger, disappointment" felt by many. He took full responsibility and apologized,

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Later on April 10, in an e-mail to employees, Munoz praised and defended the crew's actions, while claiming the passenger was "disruptive and belligerent." He stated that "Our employees followed established procedures for dealing with situations like this." This led to an online petition calling

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In August 2017, data from the U.S. Department of Transportation showed that bumped-passenger rates were at their lowest since 1995. The rate "markedly decreased" starting in April 2017 (the same month this incident occurred) from 0.62 per 10,000 passengers, to 0.44 per 10,000

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Research analysts S3 Partners commented on the effect the incident would have on UAL's future financial performance, saying that "consumers might not have much choice but to fly UAL due to airline consolidation, which has reduced competition over most routes. As a result, with passengers having fewer

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Passenger John Klaassen later said, "after the first offer was made, the United employee left and it escalated ... had they just tried some diplomacy, none of this had to take place ... they were unwilling to negotiate" Passenger Mary Myers faulted the supervisor, saying, "I really put all of this on

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Passengers were initially offered $ 400 in travel vouchers, a hotel stay, and a seat on a flight leaving more than 21 hours later if they would voluntarily give up their seats. With no volunteers, the offer was increased to $ 800 in vouchers to no avail. Just before 17:40 CDT, the United Express

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to Los Angeles was told to get off the plane because "they needed the seat for somebody more important." According to the passenger, the gate agent stated "We have a priority list, and you're at the bottom of it." The gate agent then said that he would be arrested and put in handcuffs. The passenger

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After the Chicago Department of Aviation Police was downgraded to be a security agency, a federal class action lawsuit was filed in 2018 over a perceived loss of employment benefits enjoyed by law enforcement officers by some of the now reclassified security guards. The lawsuit was eventually denied

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During a television interview on April 12, Munoz announced that, effective immediately, United Airlines would no longer use police in involuntary bumping situations: "We're not going to put a law enforcement official ... to remove a booked, paid, seated passenger." He apologized to Dao and his

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A poll of 1,900 people conducted three days after the incident suggested that all else being equal, 79% of prospective fliers who had heard of the incident would choose a non–United Airlines flight. 44% would choose a non–United Airlines flight even if it cost US$ 66 more and took an additional

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Several passengers stated that the situation escalated quickly and was inflamed by the demeanor of a United employee. According to passenger Tyler Bridges, "An airline supervisor walked onto the plane and brusquely announced, 'We have United employees that need to fly to Louisville tonight. ... This

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Dao refused to leave his seat and initially screamed as he was forcefully removed, then fell silent as he apparently lost consciousness. In the process, he suffered injuries to his head and mouth when, according to another passenger, aviation security officer James Long threw him against the armrest

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Munoz and United were sharply criticized for their initial statements. Two days after the incident, Munoz issued an additional statement, apologizing and promising that such an incident would never again occur on a United aircraft. He said, "No one should ever be mistreated this way." In a televised

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described the incident as "disturbing", and wrote to Munoz and the Chicago Department of Aviation. The group sought information about the crew-scheduling mix-up that required passengers to give up their seats, and asked whether United considers bumping a passenger to accommodate employees to be the

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On April 21, it was reported that Munoz would not become chairman of the airline, as had been planned, because of the incident. Munoz's employment agreement was amended subsequent to the incident to reflect that he would not be elevated to chairman. In a government filing, United said that the

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Three days after the incident, United Airlines elected to provide all passengers aboard United Express Flight 3411 compensation equal to the cost of their tickets. An email obtained by CNN stated that this compensation was in the form of a $ 500 voucher toward future travel on United Airlines.

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The incident had taken place shortly after another controversy in which United refused boarding to two teenage girls wearing leggings. There were calls by social media users across the world, especially those in the United States, mainland China and Vietnam, to boycott United Airlines. Customers of

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Bridges said the man became "very upset" and said that he was a doctor who needed to see patients at a hospital in the morning. The manager told him that security would be called if he did not leave willingly, Bridges said, and the man said he was calling his lawyer. One security official came and

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After paying approximately $ 1,000 for a seat for her two-year-old child, a woman was forced to hold the child on her lap for over three hours when United Airlines re-sold the child's seat to a standby passenger. The passenger appealed to the flight attendant, who rudely shrugged her shoulders and

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has introduced the Airline Passenger Protection Act in the Illinois House of Representatives. The act forbids state or local government authorities from removing passengers that are not dangerous or causing a disturbance in non-emergency situations. It also forbids the state of Illinois from doing

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United and Dao reached a confidential settlement on April 27. Although the financial terms of the settlement remain confidential, one of the stipulations of the settlement was that Dao could not sue the city of Chicago. At the same time, the airline announced ten policy changes in response to

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Following a review prompted by the incident, in July 2017 the Chicago Department of Aviation reported that its unsworn, unarmed airport security personnel were not actually police officers under Illinois law. Their uniforms, badges and vehicles had been "improperly" labeled "police" for historical

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Specifically, the first ASO violated the CDA Use of Force Policy when that ASO escalated a non-threatening situation into a physically violent one by forcefully removing a passenger from the aircraft. The ASO's use of excessive force caused the passenger to hit his face on an armrest, resulting in

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Chicago Aviation Security were instructed to remove the word "police" from their uniforms in January 2017, but they disobeyed this instruction. As a result, there was confusion as to what organization had responded to the event, with some thinking that the Chicago Police Department responded. The

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flight was removed from an aircraft and threatened with jail time and the loss of custody of their children for not surrendering a seat that they had originally purchased for their teenage son, who was not on the flight, but instead used for their 2-year-old child. After a video recording of the

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same as an "oversold" situation. They asked the Chicago Department of Aviation about their security protocols and whether Dao had been passive or threatening during the incident. Both parties were given until April 20, 2017, to respond. United Airlines submitted their response on April 26, 2017.

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issued a statement the following day that appeared to downplay the treatment of Dao, referring to the incident as "re-accommodating the customers". Munoz also sent an email to United staff commending the crew's actions for following established procedures and referring to Dao as "disruptive" and

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United removed the passengers to reposition a crew who had been delayed in reaching Louisville to staff a flight the next day. Prior to the confrontation, United agents made a general offer to the plane's passengers – of travel vouchers, accommodations, and a later flight – in exchange for their

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An April 12 statement by the Chicago Department of Aviation offered these comments about their security staff: "While they do have limited authority to make an arrest, Sunday's incident was not within standard operating procedures nor will we tolerate that kind of action. That is why we quickly

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The three Chicago Department of Aviation (CDA) officers who responded to the incident were James Long, Mauricio Rodriguez Jr., and Steven Smith. Their supervisor was Sergeant John Moore. Long had just returned to the job after a suspension for insubordination after having ignored a supervisor's

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stated on April 10: "This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this

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for an order requiring United and the city of Chicago to retain all video, cockpit recordings, and other reports from the flight, including personnel files of the Aviation Department officers who pulled Dao from the plane. United and the city of Chicago agreed, forgoing a court hearing.

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noted the racial and political reasons for the wide spread of the video throughout the mainland Chinese mediasphere, where heated debates take place over the nature of America's political system and its relations to mainland China, and asserted that the video would serve the ends of the

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Crew members "were left with no choice but to call Chicago Aviation Security Officers to assist in removing the customer from the flight," Munoz wrote, and at one point the passenger "continued to resist – running back onto the aircraft in defiance of both our crew and security

3130: 967:) is drafting the "Customers Not Cargo Act", which would ban airlines from involuntarily bumping passengers who are already on the aircraft and seated. He previously said United must do more than "apologize", and called for a full investigation. Separately, congresswoman 738:

expert Rupert Younger, director of the Oxford University Centre for Corporate Reputation, called the handling of the situation "a major disappointment." In Younger's view, Munoz should have moved more quickly and been more genuinely apologetic from the start. Former

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City Inspector General Joseph Ferguson launched an investigation shortly after the incident. The Office of Inspector General (OIG) released its findings on October 17, 2017, establishing that the four officers had violated City of Chicago personnel rules. The report

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On April 11, 2017, the law firms representing Dao, Golan Christie Taglia and Corboy & Demetrio, issued a statement indicating that Dao and his family "wants the world to know that they are very appreciative of the outpouring of prayers, concern and support."

821: 281:, but the aircraft operating that flight was experiencing a significant mechanical delay. They were rebooked onto Flight 3411 at 17:21, 19 minutes before its scheduled departure time of 17:40 CDT and after the passengers had boarded the aircraft, an 277:– a regional airline contracted by United Airlines – located at the time in Chicago, had been assigned to crew a flight leaving the next day from Louisville. They were originally scheduled to travel to Louisville on United Express Flight 4448 at 14:55 301:

and former folk musician – refused, protesting that he needed to see patients the next day at his clinic. United Airlines staff requested assistance from the Chicago Department of Aviation Security, a department with powers differing from those of the

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spoke with him, and then another security officer came when he still refused. Then, she said, a third security official came on the plane, dragged Dao, screaming, from his seat, and threw him against the armrest before dragging him out of the plane.

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placed the aviation security officer on leave pending a thorough review of the situation. The action we have taken thus far reflects what we currently know, and as our review continues we will not hesitate to take additional action as appropriate."

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airline was developing a program for 2017 so that compensation was "directly and meaningfully tied to progress in improving the customer experience." In 2019, Munoz announced his impending transfer from United, to become chairman of parent company

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In April 2018, one of the Aviation Department officers, James Long, filed a lawsuit against United Airlines and the Chicago Department of Aviation alleging that he was not properly trained to handle misbehaving passengers, was unfairly fired, and

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the incident. These included raising the maximum amount of travel vouchers to passengers "bounced" from flights to up to $ 10,000 and a $ 1,500 "no questions asked" fee for permanently lost luggage, and the airline promised to reduce overbooking.

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options these days when it comes to carriers, UAL's revenues may not suffer as much as expected unless passengers opt for longer and more expensive flights." Analysts Wolfe Research and Cowen & Co. were also confident of future performance.

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Video footage from passengers who remained on the aircraft throughout the incident was widely shared and was picked up by mainstream media agencies. One such video was shared 87,000 times and viewed 6.8 million times in less than a day.

2204: 883:. He said the airline's treatment of their customer was "horrible" and that the airline should have further increased the financial offer to customers to voluntarily leave the plane, instead of choosing to use force. Trump told 4689:"Federal Register / Vol. 86, No.8 / Wednesday, January 13, 2021 / Rules and Regulations: Implementing Certain Provisions of the TICKETS Act and Revisions to Denied Boarding Compensation and Domestic Baggage Liability Limits" 239:

seats, but none of them accepted. United then algorithmically selected four passengers for involuntary removal from the flight, one of whom was Dao. The three other passengers cooperated with instructions to exit the plane.

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that aired on April 10, 2017, and included video of the incident. Kimmel, referring to the word "re-accommodate" used by Munoz, said, "That is such sanitized, say-nothing, take-no-responsibility, corporate B.S. speak."

971:(D-IL) stated she intended to introduce legislation to end involuntary bumping of passengers, requiring airlines to increase their offer until a customer voluntarily gives up their seat. On April 26, 2017, Senators 733:

was choosing its Communicator of the Year now, we would not be awarding it to Oscar Munoz … In time, the episode and subsequent response will be quoted in textbooks as an example of how not to respond in a crisis."

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Video of the incident recorded by passengers went viral on social media, resulting in anger over the use of force shown. Politicians expressed concern and called for an official investigation. Then US president

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criticized United Airlines, calling its treatment of Dao "horrible". Shares of United stock dipped as much as 2.5% in pre-market trading Monday following the Sunday incident, but closed the day up nearly 1%.

256:"belligerent". This was contradicted by passengers' accounts and video of the incident; for example, Jason Powell asserted that Dao was not belligerent, saying instead, "He was very polite, matter-of-fact." 4800: 5024: 948:), member of the House Transportation Committee's Aviation subcommittee, called on Congress to make legislative amendments to give passengers more rights and to prevent further similar incidents. Senator 684:

adding that "No one should ever be mistreated this way." He promised to conduct a thorough review and release a report by April 30. The public statement ends with "I promise you we will do better."

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On April 9, 2019, two years after the incident, David Dao was interviewed by ABC News, speaking out for the first time since the incident. Dao claimed that when he watched the video, he "just cried."

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told her in an aggressive tone that the flight was full. The passenger was afraid to push the issue because of what had happened to Dao. When she flew back to Hawaii, United Airlines upgraded her to

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account with the messages, "We would like to remind you that drags on flights are strictly prohibited by passengers and crew," and "We are here to keep you #united. Dragging is strictly prohibited."

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the airline posted pictures of their United loyalty or credit cards cut into pieces. Another petition called on the U.S. federal government to launch an investigation into the incident, invoking the

2195: 638:—making a boycott impractical. Additionally, for many travelers, ticket price is the primary deciding factor when booking flights, outweighing other considerations, such as customer service. 887:: "You know, there's a point at which I'm getting off the plane ... seriously. They should have gone up higher. But to just randomly say, 'You're getting off the plane,' that was terrible." 820: 297:

Three of the selected passengers, a couple and a woman thought to be David Dao's wife, cooperated with the direction to leave the aircraft. The fourth, 69-year-old David Dao – a doctor from

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On January 13, 2021, the United States Department of Transportation amended its rules, forbidding involuntarily bumping from an overbooked flight after boarding starting on April 21.

1023:. Zalewski wanted responses from United, Aviation Commissioner Ginger Evans, and from the union representing aviation police, Service Employees International Union (SEIU) Local 73. 2694: 2640: 1882: 377: 4309: 4570: 2578: 5039: 4770: 2401: 2027: 672:

passenger to talk directly to him and further address and resolve this situation." Munoz's use of the word "re-accommodate" received particular attention and ridicule from

5904: 5822: 2283: 4630: 1323: 2491: 6658: 4950: 4350: 45: 2724: 2302:"People Magazine on Instagram: "New footage shows a United passenger and law enforcement arguing moments before he was violently dragged off a flight after it was…"" 839:" webpage received 100,000 petition signatures in one day—exceeding the threshold needed for official review—demanding a government investigation into the incident. 6683: 5757: 2807: 1347: 1087:

Early reports and United Airlines initially characterized the incident as a consequence of overbooking, leading some experts to question whether that was the case.

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launched an advertising campaign that parodies United Airlines' "Fly the Friendly Skies" slogan and Munoz's previous statements about airlines in the Middle East.

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increased the amount of compensation supervisors can offer to displaced passengers from $ 1,350 to $ 9,950 with gate agents able to offer $ 2,000, up from $ 800.

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said a fellow passenger warned him that the airline is "really nasty about this stuff" and might call the police. He is considering legal action against United.

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applied in this situation. One attorney pointedly stated United "had absolutely no right to remove that man from the airplane" and described the incident as "

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On April 24, Dao's attorney announced that Dao intended to file a lawsuit against United. Three days later, United and Dao reached a confidential settlement.

6244: 606:, a major investor in airline stocks, said that United made a "terrible mistake," and that public perceptions were influenced by the CEO's initial reaction. 4137: 3579: 5793: 4467: 3985: 4898: 3946: 1492: 676:

and commentators. The words "re-accommodate" and "re-accommodated" appear several times in the text of the standard United Airlines Contract of Carriage.

5411: 4696: 4547: 850: 552:. The incident drew outrage on mainland Chinese and Vietnamese social media, and became the number-one trending topic on the Chinese microblogging site 5125: 4875: 3341: 1732: 1179:'s Jen after admitting that he made "one of the biggest mistakes a person can make." Jen replies, "No, Doug! You dragged a man off a plane this week!" 5623: 5547: 861: 6693: 5713: 5322: 4688: 2522: 2167: 1641: 1463: 5677: 4399: 2455: 2227: 2976: 5074: 4323: 1402: 208: 5877: 5598: 4973: 6758: 6191: 5897: 5147: 4284: 4111: 3183: 2614: 2068: 5174: 3314: 2140: 385: 5533: 5251: 4604: 4011: 3235: 6733: 6154: 5728: 5650: 5393: 1930: 921:

wrote to Munoz to express their deep concern, and asked a range of questions about the incident, requesting a response by April 24, 2017.

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I will be immediately subdued and dragged off the aircraft, which we all know will be recorded on someone's iPhone and put on YouTube."

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decertified the Chicago Department of Aviation Police, stating the agency is "in no way" a police agency, merely a security force. The

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business with airlines whose policies allow removal of paying passengers to make room for employees traveling on non-revenue tickets.

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was designated as the primary responders to all future airport disturbance calls. The union representing the 300-officer department,

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commented that "It was an unfortunate incident" and added "when you watch the video, it is troubling to see how that was handled."

5225: 4159: 2387: 6477: 6471: 6459: 5968: 3786: 929: 915: 163: 5700:"Irvine Man Says He Was Threatened With Handcuffs After Refusing to Give Up Seat to 'Higher-Priority' Traveler on United Flight" 2012: 571:. In Vietnam, there was also bad reaction to the reporting into Dao's past, which was viewed as irrelevant and possibly racist. 6713: 6502: 6453: 6272: 5998: 3683: 3054: 1189: 1020: 755: 78: 4034: 6447: 6441: 2499: 1201: 871: 224: 3419:"Flight 3411 from Chicago to Louisville was overbooked. After our team looked for volunteers, one customer refused to leave" 2680: 2325: 2732: 2441: 6748: 6688: 3769: 2815: 6592: 4342: 3152: 3079: 368:

In response to the OIG report, the CDA discharged Long and Moore and issued five-day suspensions to Rodriguez and Smith.

6753: 6743: 6008: 4801:"Menendez, Booker Join 21 Senators to Demand Answers from United Airlines Following the Forcible Removal of A Passenger" 4493: 4373: 3960: 3925: 898: 6373: 6331: 6319: 6313: 6307: 6301: 6295: 6289: 6283: 6277: 6266: 6255: 6249: 6238: 6232: 6226: 6220: 6214: 3911: 3602: 1814: 840: 763: 588: 3394:"We apologize for the overbook situation. Further details on the removed customer should be directed to authorities" 3369:"We apologize for the overbook situation. Further details on the removed customer should be directed to authorities" 1718: 1444: 464:"@united @CNN @FoxNews @WHAS11 Man forcibly removed from plane somehow gets back on still bloody from being removed" 6410: 6404: 6398: 6379: 6361: 6355: 6349: 6343: 6337: 6325: 6202: 6185: 3653: 3261: 2042: 1518: 1377: 1273: 5252:"Attorney for United Passenger David Dao Also Representing Mother on American Airlines Flight: 'We Need Fairness'" 4452: 4085: 2865: 1857: 6708: 6678: 6673: 6668: 6367: 6196: 4424: 1286:'s struggle with the airline to get compensation for a guitar allegedly damaged during transit on a United flight 1045: 388:(SEIU) Local 73, challenged the downgrade from police to security status in an unfair labor practices complaint. 381: 352: 303: 4265: 3757:

Munoz, Oscar (April 12, 2017). "United Airlines CEO Oscar Munoz: Interview after passenger dragged off flight".

2755: 2114: 719:, part of a "public-relations disaster" for United. Munoz had been named "Communicator of the Year for 2017" by 6570: 5913: 4524: 4438: 1219: 1197: 1154: 700: 623: 618:

Despite calls for a boycott, United Airlines reported 39% greater profits over the previous year in the second

564: 2548: 2284:"New Dr. David Dao Video: 'I Make Lawsuit Against United Airlines For Discrimination' — Anh Duy Vs. Thanh Duc" 1117: 2781: 6549: 6127: 879: 668: 298: 252: 5425: 4468:"100,000 signatures goal reached on petition calling for investigation into airline's removal of passenger" 2258: 1079:

appellate courts in September 2022. The Seventh Circuit affirmed the lower court decision in January 2023.

440:"@United overbook #flight3411 and decided to force random passengers off the plane. Here's how they did it" 6663: 6508: 6465: 6024: 5978: 311: 216: 3105: 6738: 6422: 6166: 6065: 5934: 4655: 3209: 3002: 2906: 2595: 1279: 925: 142: 4400:"United Airlines Controversy: Emirates, Royal Jordanian Troll Company After Passenger Forcibly Removed" 1600: 4999: 1430: 1011:'s Aviation Committee held hearings starting April 13 to investigate the incident. Committee Chairman 416:"@united @FoxNews @CNN not a good way to treat a Doctor trying to get to work because they overbooked" 6642: 6531: 6107: 5973: 4928: 4631:"David Dao, doctor dragged off plane, files court papers demanding United Airlines preserve evidence" 4239: 3759: 3505: 3447: 3422: 3397: 3372: 2093: 1099: 1095: 1008: 918: 799:

also enacted a new policy: passengers who have already boarded will never be removed to seat others.

515: 491: 467: 443: 419: 220: 167: 4310:"'Infuriated' United Airlines pilots want you to know that passenger was dragged off Republic plane" 6728: 6029: 5148:"2 more aviation officers involved in removing passenger from United plane put on leave: officials" 1160: 1110: 1012: 622:

of 2017, as well as increased sales. Economist John Kwoka Jr. attributed this to the high level of

539: 17: 2196:"United Airlines: Passenger was dragged off flight because he was Asian, say Chinese commentators" 1113:

questioned whether the Chicago Airport Police even had the legal authority to enter the aircraft.

1103: 5850:"Doctor dragged off United Airlines flight after watching viral video of himself: 'I just cried'" 5462: 4212: 3629: 3266: 3028: 2782:"Chicago airport security officers to shed 'police' label after United Airlines dragging episode" 1605: 1570: 1138: 800: 778: 635: 576: 5347: 3831:"Updated: United Airlines won't use police to remove overbooked passengers, apologetic CEO says" 3654:"United CEO doubles down in email to employees, says passenger was 'disruptive and belligerent'" 987:) introduced a bill which would change how airlines handle their boarding and bumping policies. 3830: 6537: 6039: 5655: 4849: 4663: 2846: 1610: 1148: 1052:

Through his lawyers, Dao described his ordeal as "more horrifying" than his experience of the

796: 743: 631: 318: 278: 2934: 2475:"Will you fly United Airlines Again? Dragged Vietnamese man witnesses asked in CNN interview" 1124:

litigation, concluded, "United, if they're smart, will quickly and quietly settle the case."

660:

On April 9, United issued a statement: "Flight 3411 from Chicago to Louisville was

6034: 5983: 5440: 4213:"People Are Not Happy the United Airlines CEO Was Recently Named 'Communicator of the Year'" 2839:"A man wouldn't leave an overbooked United flight. So he was dragged off, battered and limp" 2363:"A man wouldn't leave an overbooked United flight. So he was dragged off, battered and limp" 2309: 2301: 960: 933: 735: 534: 274: 131: 4824:"D.C. Del Eleanor Holmes Norton calls for hearings into dragging incident on United flight" 2596:"Police report says passenger fought with officers before he was pulled from United flight" 2402:"Man dragged off overbooked United flight by police as fellow passengers look on in horror" 223:

who was injured when he was physically assaulted and forcefully removed from the flight by

6606: 6070: 5929: 3634: 1283: 1252: 1076: 949: 792: 782: 759: 627: 592: 232: 4947:"Schakowsky drafting legislation to prevent United Airlines debacle from happening again" 4924: 3711:"United CEO, facing boycott calls, defends booting passenger so crew could take his seat" 626:

of American airlines, with a majority of flights controlled by four corporations—United,

548:" His daughter, Crystal Dao Pepper, later said in a press conference that her father was 5729:"United passenger threatened with handcuffs to make room for 'higher-priority' traveler" 5651:"United passenger threatened with handcuffs to make room for 'higher-priority' traveler" 2615:"2 more aviation officers involved in removing passenger from United plane put on leave" 1464:"United Airlines: New video suggests Dr. David Dao was not "belligerent" before removal" 1231:

A passenger on a United Airlines flight who bought a full-price first-class ticket from

1136:

criticized United Airlines and its handling of the incident in a five-minute segment of

463: 415: 6618: 5952: 5279:"An officer who dragged a United passenger off a flight last year is suing the airline" 3765: 3735: 3531: 1241: 1184: 1053: 968: 857: 746:

said: "It's hard to think of a case study that went so compellingly wrong so rapidly."

716: 619: 603: 568: 558: 511: 487: 348: 212: 135: 5794:"Family kicked off flight, threatened with jail, for refusing to give up child's seat" 5199: 4949:(Press release). Illinois: US House of Representatives. April 12, 2017. Archived from 4324:"United Airlines pilots "infuriated" by "grossly inappropriate" dragging of passenger" 3856: 3580:"United CEO says airline had to 're-accommodate' passenger, and the reaction was wild" 1956: 6652: 6543: 6132: 6117: 6060: 6044: 3607: 2887: 1733:"United Airlines' CEO calls passenger pulled from plane 'disruptive and belligerent'" 1245: 1232: 1204: 1176: 1168: 976: 972: 439: 5323:"Seventh Circuit considers whether airport security guards count as law enforcement" 4439:"Overbooked flight on Delta? You now could get nearly $ 10,000 to give up your seat" 2579:"Here are the Chicago officers suspended after dragging David Dao off United flight" 2259:"Officer who forcibly removed passenger from United Airlines flight placed on leave" 1757: 1669: 6525: 6112: 5988: 5175:"United Airlines, Chicago agree to preserve evidence in dragged passenger incident" 1211: 1172: 1133: 1121: 1088: 980: 941: 874: 673: 244: 39: 4850:"United CEO apologizes again; passenger still in hospital as family thanks public" 3603:"United Airlines 'reaccommodated' a passenger. Is that the euphemism of the year?" 2681:"Two aviation officers fired, two suspended for dragging doctor off United flight" 5301:"Dr. David Dao says he's 'not angry' with former cops who dragged him from plane" 4605:"United passenger treated for injuries, Senate committee leaders ask for answers" 4548:"United Airlines' brand takes a beating after bumped passenger dragged off plane" 3501: 3443: 3418: 3393: 3368: 2808:"United Airlines' brand takes a beating after bumped passenger dragged off plane" 2754:

Goudie, Chuck; Markoff, Barb; Tressel, Christine; Weidner, Ross (July 12, 2017).

2336: 2069:"United passenger claims cops laughed as they dragged Kentucky doctor off flight" 1642:"United passenger dragged off flight settles with airline for undisclosed amount" 1324:"Asian-American advocates, politicians call for investigation after United video" 392:

reasons. It promised that the incorrect insignia would be removed within months.

6625: 6122: 6091: 6086: 4035:"United's Oscar Munoz to step down as CEO, President Scott Kirby will take over" 3813:"United Airlines CEO Oscar Munoz | INTERVIEW after passenger dragged off flight" 2094:"See how United is making changes to ensure that customers are always put first" 1519:"Statement from United Airlines CEO, Oscar Munoz, on United Express flight 3411" 1348:"Video shows man forcibly removed from United flight from Chicago to Louisville" 1193: 1057: 865: 843: 828: 767: 715:

The handling of the incident by Munoz was described as a "fumbling response" by

661: 488:"#flythefriendlyskies my husband was on that flight. Screw you United!! @united" 282: 228: 121: 3262:"United Airlines profit rises despite boycott threats over passenger treatment" 6630: 6160: 6137: 5823:"Delta Apologizes To Family That Was Kicked Off A Plane Over A Toddler's Seat" 5561: 5502: 5476: 4374:"Emirates Is Trolling United Airlines CEO Oscar Munoz After Passenger Removal" 4061:"United Airlines Settles with passenger who was dragged off overbooked flight" 3812: 3736:"Statement from United Airlines CEO Oscar Munoz on United Express Flight 3411" 3315:"United Airlines doctor video: Moment-by -moment timeline of Flight 3411" 3160: 3106:"United Airlines Caused Outrage by Ejecting a Passenger—And Its Stock Went Up" 2695:"Lawyer for doc booted from jet on firing of officers: 'Don't make stuff up.'" 2474: 1546:

United Airlines CEO Oscar Munoz – INTERVIEW after passenger dragged off flight

1544: 1256:

incident went viral, Delta offered an apology and compensation to the family.

953: 556:, attracting the attention of more than 480 million users. An article in 553: 549: 4667: 2866:"Man filmed being dragged off United flight causes outrage in mainland China" 2850: 1883:"Loss of cabin pleasure in bizarre incident sinks United Airlines reputation" 1614: 4656:"While You Weren't Looking: Revised Airline Policies May Make Flying Better" 3444:"the aircraft voluntarily and law enforcement was asked to come to the gate" 2731:. Chicago, IL: City of Chicago – Office of Inspector General. Archived from 1703: 5882: 5624:"Read Will Ferrell's University of Southern California Commencement Speech" 5126:"Man dragged off United flight has concussion, will file suit, lawyer says" 5000:"Illinois bill would ban forcible removal of passengers after UAL incident" 4803:(Press release). Washington D.C., US: Office of Bob Menedez. April 11, 2017 3055:"United Grapples With PR crisis over videos of man being dragged off plane" 2310: 1719:"United says Flight 3411 wasn't overbooked. It just had no open seats left" 956:) said the incident was disturbing and criticized Munoz's "empty apology." 4012:"United Airlines CEO: No one will be fired in passenger-dragging incident" 691:

In response to a signed petition, Munoz said he did not intend to resign.

5798: 5504:

Jimmy Kimmel Tears Into United Airlines for Dragging Passenger Off Flight

4640: 4187:"United Airlines is making these 10 customer-service policy changes" 3787:"United CEO Oscar Munoz felt 'shame' to see passenger dragged off flight" 2416:"United CEO apologizes for 'horrific event', promises review of policies" 1931:"Passenger dragged off United flight popular songwriter in pre-75 Saigon" 1571:"United CEO Munoz will not chair board in 2018 following passenger furor" 1328: 964: 945: 4876:"United Is Under Fire for Dragging a Passenger Off an Overbooked Flight" 4520:"Videos of man being dragged off United flight 'troubling,' Spicer says" 3986:"No one will be fired over passenger dragging incident, says United CEO" 3342:"United is under fire for dragging a passenger off an overbooked flight" 2977:"Internet erupts after United Airlines boots girls for wearing leggings" 2228:"Man dragged off United flight was injured, will file suit, lawyer says" 211:, four paying customers were selected to be involuntarily deplaned from 4932: 4899:"Dem plans bill to prohibit airlines from forcibly removing passengers" 3517: 3459: 3434: 3409: 3384: 2911: 1909:"United CEO defends company amid fallout from ugly incident gone viral" 1068: 1016: 786: 519: 495: 471: 447: 423: 101: 82: 5758:"United Airlines forces woman to hold 2-year-old on lap during flight" 5463:"Passenger dragged on United suffered concussion, broken nose: lawyer" 5426:"Aviation Attorney Believes United Airlines Violated Its Own Contract" 2958:"After United controversy, Chinese social media users express outrage" 1778:

UAL MEC Statement Regarding United Express Flight 3411, April 13, 2017

1493:"Male H.S. teacher aboard United flight: 'This didn't need to happen'" 5993: 5599:"New Yorker cover depicts Trump, Sessions dragging Comey off a plane" 5548:"United Airlines butt of late night comedians' jokes, Internet memes" 4160:"No more lawsuits: United Airlines reaches settlement with David Dao" 3003:"United Airlines faces mounting pressure over hospitalized passenger" 2667:"Two of the aviation cops who dragged doctor off United flight fired" 1244:, provided access to the United lounge at the airport and gave her a 1146:

The incident was discussed on numerous other comedy shows, including

984: 721: 3926:"United Airlines policy change for overbooking, removing passengers" 3884:"United Airlines to refund fares to all Flight 3411 passengers" 2888:"United Airlines: Chinese and Vietnamese anger at passenger removal" 1957:"United CEO says removed passenger was 'disruptive and belligerent'" 317:

The flight departed at 19:21 CDT and arrived at Louisville at 21:01

5071:"Aviation cops cry foul about name change in wake of United fiasco" 3184:"United Airlines and Pepsi's PR scandals may not hurt their stocks" 3153:"United Airlines and Pepsi's PR scandals may not hurt their stocks" 1991:"Video surfaces of man being dragged from overbooked United flight" 1214:

mentioned the incident in his May 2017 commencement address to the

831:

answers questions about the White House's response to the incident.

4746:

The U.S. Senate Committee on Commerce, Science, and Transportation

897: 815: 5226:"Lawyer: Doctor dragged from United flight plans to file lawsuit" 5103:"Chicago police 'statement' another weird twist to United fiasco" 2641:"Brown: Aviation cops shoot themselves in the foot in gun debate" 2168:"Teacher on United flight took students off plane after incident" 877:

criticized United Airlines' response to Dao in an interview with

567:

and critics of America in challenging America's cultural sway in

5714:"Another Passenger Complains Of Mistreatment By United Airlines" 5678:"Another Passenger Complains Of Mistreatment By United Airlines" 5412:"United Airlines faces rough landing in court if passenger sues" 5040:"Lawmakers in Chicago, Washington jump on United after incident" 4771:"Lawmakers in Chicago, Washington jump on United after incident" 4635: 4266:"United Airlines shows how to make a PR crisis a total disaster" 4086:"Interesting: United settlement precludes Dao from suing police" 2549:"Statement on behalf of United Airlines Passenger Dr. David Dao" 1378:"United Airlines passenger is dragged from an overbooked flight" 544:"He said, more or less, 'I'm being selected because I'm Chinese. 5886: 3290:"After viral scandals, airline bumping rates hit historic lows" 3029:"United won't use police to remove overbooked passengers – CEO" 1601:"Oscar Munoz won't get planned promotion to chairman of United" 5827: 5200:"United Airlines passenger ordeal 'worse than fall of Saigon'" 4571:"Transportation Department reviewing United Airlines incident" 2523:"United CEO Apologizes Again After First Mea Culpa Falls Flat" 1858:"Chinese blame America for United Airlines [incident]" 1098:, none of the reasons for doing so specified in the airline's 5526:"United faces public-relations fiasco over dragged passenger" 4974:"Senate Dems back bill to boost airline consumer protections" 4112:"Settlement reached between Dr. Dao and United Airlines" 1670:"Passenger dragged off United Airlines plane wins settlement" 1094:

While United has asserted a right to remove passengers after

3961:"United CEO says no one will be fired for dragging incident" 3947:"United Airlines changes its policy on displacing customers" 3912:"United offers to compensate passengers on Flight 3411" 5441:"Lawyer: Dragged passenger lost 2 teeth and broke his nose" 5373:"Aviation attorney delves into why United debacle happened" 3476:"United 'clarifies' that Flight 3411 was not oversold" 2492:"Shelby woman on United flight says incident was avoidable" 938:

House Transportation and Infrastructure (T&I) Committee

4343:"Emirates is trolling United Airlines in a new commercial" 4138:"United Airlines settles with victim of dragging incident" 3554:"The Orwellian explanation of United's 're-accommodation'" 3236:"How much would you put up with to avoid United Airlines?" 2907:"United shares fall after backlash over dragged passenger" 5776:"Woman forced to carry child on lap sues United Airlines" 2141:"Anger as passenger violently removed from United flight" 4466:

Hollingsworth, Julia; Delaney, Robert (April 12, 2017).

4425:"Delta will pay you up to $ 10,000 to give up your seat" 3502:"United CEO response to United Express Flight 3411" 3080:"United has 'destroyed' its brand among furious Chinese" 2028:"READ: David Dao United Airlines Chicago Police Reports" 1403:"UAL MEC Statement Regarding United Express Flight 3411" 1200:, being dragged down the aisle of an airplane by former 512:"#flythefriendlyskies @united no words. This poor man!!" 306:; for example, its officers cannot file arrest reports. 219:

employees. One of these passengers was David Dao, 69, a

868:, to suspend allowing airlines to overbook passengers. 235:

itself – as an example of mishandled customer service.

3210:"Warren Buffett says United made a 'terrible mistake'" 2115:"United Flight 3411: A moment-by-moment timeline" 1790:"United 'clarifies' that Flight 3411 was not oversold" 1699:"United 'clarifies' that Flight 3411 was not oversold" 579:

movement by using the hashtag "#ChineseLivesMatters."

6590: 5477:"Jimmy Kimmel on Passenger Dragged Off United Flight" 5394:"Air law expert in Philly says United was dead wrong" 4713:"Bipartisan group demands answers on United incident" 3053:

Creswell, Julie; Maheshwari, Sapna (April 11, 2017).

2456:"I was on United flight 3411. Here's what I saw" 1486: 1484: 1301: 1299: 908:

Senate Commerce, Science and Transportation Committee

378:

Illinois Law Enforcement Training and Standards Board

3684:"United CEO Oscar Munoz defends employees in letter" 2864:

Griffiths, James; Wang, Serenitie (April 11, 2017).

2043:"Cop laughed as man was dragged off flight: witness" 6518: 6487: 6432: 6389: 6176: 6146: 6100: 6079: 6053: 6017: 5961: 5945: 5922: 5878:

United Express Flight 3411 Review and Action Report

3837:. Canadian Broadcasting Corporation. April 12, 2017 2486: 2484: 2442:"United Witness Tells of Chaos, Blood and Shouting" 2388:"United, Sky Law and the World of Re-Accommodation" 1664: 1662: 1635: 1633: 1631: 402: 197: 189: 181: 173: 159: 151: 141: 127: 117: 112: 97: 89: 74: 66: 58: 53: 3857:"United Airlines boss Oscar Munoz will not resign" 2935:"United Airlines incident sparks anger in Vietnam" 2194: 1075:in September 2021, and underwent an appeal in the 5027:(House Bill (Introduced) HB4034). April 17, 2017. 4603:Keonig, David; Rousseau, Caryn (April 12, 2017). 3906: 3904: 3027:Wise, Alana; Shepardson, David (April 12, 2017). 2806:Marotti, Ally; Zumbach, Lauren (April 11, 2017). 2613:Zumbach, Lauren; Marotti, Ally (April 12, 2017). 1984: 1982: 1980: 1978: 1341: 1339: 725:in March 2017. Steve Barrett, editor-in-chief of 5751: 5749: 5580:"'SNL' rips United and Pepsi in the same sketch" 4739:"Answers to Senate Commerce Committee Questions" 1376:Victor, Daniel; Stevens, Matt (April 10, 2017). 1015:said the incident had damaged the reputation of 803:announced they will no longer overbook flights. 46:Hartsfield-Jackson Atlanta International Airport 4453:"Southwest Airlines: We won't overbook anymore" 1839:Char Adams (April 11, 2017). "Human Interest". 1218:'s graduating class. Referring to his honorary 741:Assistant Secretary of State for Public Affairs 4769:Spielman, Fran; Sweet, Lynn (April 12, 2017). 4550:. Business Insider Australia. Business Insider 3941: 3939: 2756:"Chicago aviation police decertified by state" 2590: 2588: 1752: 1750: 27:Instance of forced airline passenger deplaning 5898: 4764: 4762: 4494:"White House says United episode 'troubling'" 4285:"White House says United episode 'troubling'" 3793:. Disney–ABC Television Group. April 12, 2017 3532:"Response to United Express Flight 3411" 3159:. S3 Partners. April 13, 2017. Archived from 2109: 2107: 1693: 1691: 1307:"United Flight 3411 Review and Action Report" 785:put up a picture of a no-smoking sign on its 8: 6245:1955 MacArthur Airport United Airlines crash 5630:. New York City, New York, U.S. May 12, 2017 3131:"United Continental Holdings Inc (NYSE:UAL)" 1758:"United Airlines incident: What went wrong?" 32: 4598: 4596: 44:N632RW, the aircraft involved, pictured at 5905: 5891: 5883: 5388: 5386: 5348:"Yates v. City Of Chicago Illinois (2023)" 4697:United States Department of Transportation 4398:Pignataro, Juliana Rose (April 12, 2017). 851:United States Department of Transportation 38: 31: 5124:McLaughlin, Elliott C. (April 13, 2017). 5096: 5094: 5092: 3647: 3645: 1071:. The lawsuit was dropped in April 2019. 862:United States Secretary of Transportation 729:, later noted: "It's fair to say that if 5568:. Season 42. Episode 18. April 15, 2017. 2572: 2570: 351:, but less than that of officers of the 6659:2017 controversies in the United States 6597: 3781: 3779: 2013:"What are the Chicago aviation police?" 1815:"United Delivers response to lawmakers" 1295: 1175:'s character Doug proposes marriage to 1044:Dao's personal injury lawyer asked the 533:The victim was initially thought to be 6684:April 2017 events in the United States 4998:Mclaughlin, Timothy (April 17, 2017). 2252: 2250: 2248: 1431:Response to United Express Flight 3411 1371: 1369: 1367: 1365: 906:A bipartisan group of senators on the 399: 70:Passenger injury due to forced removal 6704:Public relations in the United States 6699:Police brutality in the United States 4283:Crowley, Philip J. (April 11, 2017). 1852: 1850: 1594: 1592: 1565: 1563: 386:Service Employees International Union 155:O'Hare International Airport, Chicago 33:2017 United Express passenger removal 7: 6719:Asian-American-related controversies 6155:Blakey v. Continental Airlines, Inc. 5025:The Airline Passenger Protection Act 4240:"United Airlines needs to do better" 2166:Loosemore, Bailey (April 11, 2017). 273:On April 9, 2017, four employees of 209:Chicago O'Hare International Airport 6262:1956 Grand Canyon mid-air collision 5073:. Chicago Sun-Times. Archived from 4629:Siemaszko, Corey (April 13, 2017). 4353:from the original on April 12, 2017 3260:Maidenberg, Micah (July 18, 2017). 2643:. Chicago Sun Times. Archived from 2257:Calfas, Jennifer (April 10, 2017). 2041:Natalie Musumeci (April 13, 2017). 2026:McBride, Jessica (April 24, 2017). 1491:Bailey Loosemore (April 11, 2017). 18:United Express Flight 3411 incident 5303:. Chicago Sun-Times. April 9, 2019 5173:Zumbach, Lauren (April 17, 2017). 4972:Zanona, Melanie (April 26, 2017). 4923:@ChrisVanHollen (April 10, 2017). 4897:Zanona, Melanie (April 12, 2017). 4711:Zanona, Melanie (April 11, 2017). 4492:Horowitz, Julia (April 11, 2017). 4372:Abramson, Alana (April 12, 2017). 4341:Zhang, Benjamin (April 12, 2017). 4264:Petroff, Alanna (April 11, 2017). 4185:Mutzabaugh, Ben (April 27, 2017). 4140:. Chicago Business. April 26, 2017 3882:Mutzabaugh, Ben (April 12, 2017). 3601:Steinmetz, Katy (April 12, 2017). 3340:Bachman, Justin (April 10, 2017). 3288:Kennedy, Merrit (August 8, 2017). 3182:Huston, Caitlin (April 12, 2017). 2174:. The (Louisville) Courier-Journal 2067:Cullen, Terence (April 13, 2017). 2015:. Chicago Tribune. April 13, 2017. 1788:Mutzabaugh, Ben (April 11, 2017). 215:Flight 3411 to make room for four 25: 6579:List of airline holding companies 6209:1943 Liberator crash at Whenuapai 5727:David, Lazarus (April 12, 2017). 5649:Lazarus, David (April 11, 2017). 4238:Barrett, Steve (April 12, 2017). 4033:LeBeau, Phil (December 5, 2019). 3578:Thomas, Lauren (April 10, 2017). 2814:. Chicago Tribune. Archived from 2521:Sasso, Michael (April 11, 2017). 1989:Thomas, Lauren (April 10, 2017). 1216:University of Southern California 6636: 6624: 6612: 6600: 6566: 6565: 6488:Continental Express / Connection 5597:Carter, Brandon (May 11, 2017). 5532:. April 11, 2017. Archived from 5414:. Boston Herald. April 12, 2017. 5069:Fran Spielman (April 26, 2017). 4654:Weed, Julie (January 27, 2021). 3234:Quealy, Kevin (April 17, 2017). 3104:Shen, Lucinda (April 11, 2017). 2975:Zoppo, Avalon (March 26, 2017). 2956:Yam, Kimberly (April 11, 2017). 2207:from the original on May 1, 2022 2193:Denyer, Simon (April 11, 2017). 1640:McCarthy, Sky (April 27, 2017). 1462:Stacey Leasca (April 12, 2017). 1445:"United's Apologies: A Timeline" 504: 480: 462:@Tyler_Bridges (April 9, 2017). 456: 432: 414:@Tyler_Bridges (April 9, 2017). 408: 164:Louisville International Airport 6273:1960 New York mid-air collision 4737:Munoz, Oscar (April 26, 2017). 4518:Struyk, Ryan (April 11, 2017). 4211:Rhodan, Maya (April 10, 2017). 3652:Rosoff, Matt (April 10, 2017). 3630:"Contract of Carriage Document" 3552:Curl, Joseph (April 11, 2017). 3133:. Google Finance. March 9, 2017 2780:Stevens, Matt (July 12, 2017). 2725:"OIG third quarter 2017 report" 2121:. Houston, Texas. April 9, 2017 1599:Meier, Barry (April 21, 2017). 1517:Munoz, Oscar (April 11, 2017). 1443:Mccann, Erin (April 14, 2017). 1410:United Master Executive Council 936:) called for hearings from the 756:United Master Executive Council 750:United Master Executive Council 647:in the second quarter of 2017. 537:, as one of the witnesses told 510:@kaylyn_davis (April 9, 2017). 486:@kaylyn_davis (April 9, 2017). 5821:Chappell, Bill (May 5, 2017). 5038:Sweet, Lynn (April 11, 2017). 4848:Pyke, Marni (April 12, 2017). 4569:Sweet, Lynn (April 11, 2017). 3001:Wise, Alana (April 12, 2017). 2933:Nguyen, Mai (April 12, 2016). 2905:Wise, Alana (April 11, 2017). 2639:Brown, Mark (April 10, 2017). 2577:Cleary, Tom (April 24, 2017). 1109:Chicago City Council alderman 995:Illinois state Representative 902:U.S. senators' letter to Munoz 711:Public relations professionals 225:Chicago Department of Aviation 104:settled for undisclosed amount 1: 6759:Police brutality in the 2010s 5101:Zorn, Eric (April 11, 2017). 1188:May 22 issue depicted former 1120:, a law firm specializing in 591:(UAL), the parent company of 438:@JayseDavid (April 9, 2017). 314:, according to Dao's lawyer. 6694:O'Hare International Airport 6009:Texas International Airlines 5439:Babwin, Don; Burnett, Sara. 4404:International Business Times 4312:. Indy Star. April 14, 2017. 3764:(Interview). Interviewed by 3762:(US morning television show) 3709:Seik, Avi (April 11, 2017). 2837:Selk, Avi (April 10, 2017). 2361:Selk, Avi (April 10, 2017). 1083:Third-party legal commentary 1021:O'Hare International Airport 285:, which was fully occupied. 79:O'Hare International Airport 6734:Vietnamese-American history 5550:. Fox News. April 11, 2017. 3294:National Public Radio (NPR) 2729:chicagoinspectorgeneral.org 1543:ABC News (April 12, 2017). 841:White House Press Secretary 764:Air Line Pilots Association 589:United Continental Holdings 6775: 6147:Legal and public relations 5465:. Reuters. April 13, 2017. 3500:@United (April 10, 2017). 3442:@United (April 10, 2017). 3417:@United (April 10, 2017). 3392:@United (April 10, 2017). 3367:@United (April 10, 2017). 1274:List of air rage incidents 227:Security officers. Dao, a 6561: 5398:The Philadelphia Inquirer 5046:. Chicago. Archived from 4577:. Chicago. Archived from 1118:Kreindler & Kreindler 1046:Cook County Circuit Court 1031:Chicago Police Department 991:Illinois General Assembly 503: 479: 455: 431: 407: 382:Chicago Police Department 353:Chicago Police Department 304:Chicago Police Department 108: 85:, Illinois, United States 37: 6724:Chinese-American history 6054:Former holding companies 5946:Current marketing brands 5915:United Airlines Holdings 4472:South China Morning Post 1220:Doctor of Humane Letters 807:United States government 701:United Airlines Holdings 372:Airport security changes 6550:American General Center 6490:accidents and incidents 6435:accidents and incidents 6392:accidents and incidents 6179:accidents and incidents 6080:Frequent flyer services 6061:Jet Capital Corporation 6018:Former marketing brands 5999:People Express Airlines 5483:. Season 45. Episode 15 4063:. Daily Intelligencer. 2473:Sandy (July 30, 2017). 1260:2019 interview with Dao 1198:who had just been fired 924:Congressional Delegate 914:Separately, twenty-one 885:The Wall Street Journal 880:The Wall Street Journal 754:On April 13, 2017, the 299:Elizabethtown, Kentucky 6714:Asian-American history 6025:Continental Connection 5979:Continental Micronesia 5428:. CBS. April 11, 2017. 5327:www.courthousenews.com 4455:. CNN. April 29, 2017. 4441:. CNN. April 29, 2017. 4427:. CNN. April 14, 2017. 3949:. NPR. April 14, 2017. 2937:. Global News. Reuters 2226:McLaughlin, Eliott C. 903: 832: 758:, the United Airlines 376:On June 29, 2017, the 366: 312:reconstructive surgery 6192:1934 Boeing 247 crash 6167:United Breaks Guitars 6066:Texas Air Corporation 4925:"United must do more" 2553:Corboy & Demetrio 2314:on December 24, 2021. 1280:United Breaks Guitars 1202:U.S. Attorney General 926:Eleanor Holmes Norton 901: 827: 680:for his resignation. 361: 325:Passenger assessments 207:On April 9, 2017, at 6749:Violence in Illinois 6689:Aviation in Illinois 6532:77 West Wacker Drive 6433:Continental Airlines 6108:William A. Patterson 5974:Continental Airlines 5443:. The Sacramento Bee 5077:on December 30, 2017 3760:Good Morning America 3558:The Washington Times 2496:www.sentinelnews.com 2477:– via YouTube. 1556:– via YouTube. 1100:contract of carriage 1009:Chicago City Council 1004:Chicago City Council 856:New Jersey Governor 168:Louisville, Kentucky 6754:Airline occurrences 6744:Customer experience 6030:Continental Express 5566:Saturday Night Live 4828:The Washington Post 3715:The Washington Post 2962:The Huffington Post 2843:The Washington Post 2683:. October 17, 2017. 2669:. October 17, 2017. 1911:. The Boston Herald 1497:courier-journal.com 1352:The Courier-Journal 1161:Saturday Night Live 1104:assault and battery 835:The White House's " 610:Consumer preference 540:The Washington Post 221:Vietnamese-American 34: 5536:on April 15, 2017. 5281:. Business Insider 5232:. Associated Press 5230:chicagotribune.com 4660:The New York Times 4164:www.ibtimes.com.au 4090:One Mile at a Time 3690:. Associated Press 3688:chicagotribune.com 3267:The New York Times 3240:The New York Times 3190:. MarketWatch, Inc 3163:on August 26, 2018 3059:The New York Times 2786:The New York Times 1887:The Times of India 1606:The New York Times 1449:The New York Times 1382:The New York Times 1139:Jimmy Kimmel Live! 904: 833: 801:Southwest Airlines 577:Black Lives Matter 550:Vietnamese-Chinese 118:Aircraft type 6588: 6587: 6538:1600 Smith Street 6040:Shuttle by United 6004:Frontier Airlines 5756:Diebel, Matthew. 5733:Los Angeles Times 5716:. April 11, 2017. 5702:. April 12, 2017. 5656:Los Angeles Times 5586:. April 16, 2017. 5481:Jimmy Kimmel Live 5400:. April 11, 2017. 5379:. April 10, 2017. 5105:. Chicago Tribune 5050:on April 12, 2017 5044:Chicago Sun Times 4953:on April 13, 2017 4874:Bachman, Justin. 4781:on April 12, 2017 4775:Chicago Sun Times 4581:on April 11, 2017 4575:Chicago Sun Times 4546:Muoio, Danielle. 4330:. April 14, 2017. 4065:New York Magazine 4014:. Chicago Tribune 4010:Zumbach, Lauren. 3932:. April 14, 2017. 3819:. April 12, 2017. 3738:. United Airlines 2894:. April 11, 2017. 2818:on April 11, 2017 2647:on April 16, 2019 2602:. April 25, 2017. 2600:Los Angeles Times 2462:. April 11, 2017. 2404:. April 10, 2017. 2390:. April 11, 2017. 2290:. April 12, 2017. 2288:www.inquisitr.com 2100:. April 27, 2017. 1907:Goodison, Donna. 1760:. BBC News online 1721:. April 13, 2017. 1332:. April 12, 2017. 1312:. April 26, 2017. 1227:Similar incidents 1182:The cover of the 825: 797:American Airlines 744:Philip J. Crowley 642:Industry behavior 527: 526: 293:Passenger removal 205: 204: 16:(Redirected from 6766: 6709:Republic Airways 6679:2017 in Illinois 6674:2010s in Chicago 6669:2017 in aviation 6641: 6640: 6639: 6629: 6628: 6617: 6616: 6615: 6605: 6604: 6603: 6596: 6580: 6573: 6569: 6568: 6554: 6035:Continental Lite 5984:Continental West 5969:Capital Airlines 5923:Current airlines 5916: 5907: 5900: 5893: 5884: 5866: 5865: 5863: 5861: 5846: 5840: 5839: 5837: 5835: 5818: 5812: 5811: 5809: 5807: 5790: 5784: 5783: 5782:. July 26, 2017. 5772: 5766: 5765: 5753: 5744: 5743: 5741: 5739: 5724: 5718: 5717: 5710: 5704: 5703: 5696: 5690: 5689: 5687: 5685: 5680:. April 11, 2017 5674: 5668: 5667: 5665: 5663: 5646: 5640: 5639: 5637: 5635: 5620: 5614: 5613: 5611: 5609: 5594: 5588: 5587: 5576: 5570: 5569: 5558: 5552: 5551: 5544: 5538: 5537: 5522: 5516: 5515: 5513: 5511: 5499: 5493: 5492: 5490: 5488: 5473: 5467: 5466: 5459: 5453: 5452: 5450: 5448: 5436: 5430: 5429: 5422: 5416: 5415: 5408: 5402: 5401: 5390: 5381: 5380: 5369: 5363: 5362: 5360: 5358: 5344: 5338: 5337: 5335: 5333: 5319: 5313: 5312: 5310: 5308: 5297: 5291: 5290: 5288: 5286: 5277:Matousek, Mark. 5274: 5268: 5267: 5265: 5263: 5258:. April 24, 2017 5248: 5242: 5241: 5239: 5237: 5222: 5216: 5215: 5213: 5211: 5206:. April 13, 2017 5196: 5190: 5189: 5187: 5185: 5170: 5164: 5163: 5161: 5159: 5154:. April 12, 2017 5144: 5138: 5137: 5135: 5133: 5121: 5115: 5114: 5112: 5110: 5098: 5087: 5086: 5084: 5082: 5066: 5060: 5059: 5057: 5055: 5035: 5029: 5028: 5021: 5015: 5014: 5012: 5010: 4995: 4989: 4988: 4986: 4984: 4969: 4963: 4962: 4960: 4958: 4943: 4937: 4936: 4920: 4914: 4913: 4911: 4909: 4894: 4888: 4887: 4885: 4883: 4871: 4865: 4864: 4862: 4860: 4845: 4839: 4838: 4836: 4834: 4819: 4813: 4812: 4810: 4808: 4797: 4791: 4790: 4788: 4786: 4777:. Archived from 4766: 4757: 4756: 4754: 4752: 4743: 4734: 4728: 4727: 4725: 4723: 4708: 4702: 4701: 4693: 4685: 4679: 4678: 4676: 4674: 4651: 4645: 4644: 4626: 4620: 4619: 4617: 4615: 4600: 4591: 4590: 4588: 4586: 4566: 4560: 4559: 4557: 4555: 4543: 4537: 4536: 4534: 4532: 4515: 4509: 4508: 4506: 4504: 4489: 4483: 4482: 4480: 4478: 4463: 4457: 4456: 4449: 4443: 4442: 4435: 4429: 4428: 4421: 4415: 4414: 4412: 4410: 4395: 4389: 4388: 4386: 4384: 4369: 4363: 4362: 4360: 4358: 4347:Business Insider 4338: 4332: 4331: 4320: 4314: 4313: 4306: 4300: 4299: 4297: 4295: 4280: 4274: 4273: 4261: 4255: 4254: 4252: 4250: 4235: 4229: 4228: 4226: 4224: 4208: 4202: 4201: 4199: 4197: 4182: 4176: 4175: 4173: 4171: 4166:. April 28, 2017 4156: 4150: 4149: 4147: 4145: 4134: 4128: 4127: 4125: 4123: 4118:. April 28, 2017 4108: 4102: 4101: 4099: 4097: 4082: 4076: 4075: 4073: 4071: 4056: 4050: 4049: 4047: 4045: 4030: 4024: 4023: 4021: 4019: 4007: 4001: 4000: 3998: 3996: 3982: 3976: 3975: 3973: 3971: 3957: 3951: 3950: 3943: 3934: 3933: 3922: 3916: 3915: 3908: 3899: 3898: 3896: 3894: 3879: 3873: 3872: 3870: 3868: 3863:. April 12, 2017 3853: 3847: 3846: 3844: 3842: 3827: 3821: 3820: 3809: 3803: 3802: 3800: 3798: 3783: 3774: 3773: 3754: 3748: 3747: 3745: 3743: 3732: 3726: 3725: 3723: 3721: 3706: 3700: 3699: 3697: 3695: 3680: 3674: 3673: 3667: 3665: 3649: 3640: 3639: 3626: 3620: 3619: 3617: 3615: 3598: 3592: 3591: 3589: 3587: 3575: 3569: 3568: 3566: 3564: 3549: 3543: 3542: 3540: 3538: 3528: 3522: 3521: 3515: 3513: 3497: 3491: 3490: 3488: 3486: 3472: 3466: 3463: 3457: 3455: 3438: 3432: 3430: 3413: 3407: 3405: 3388: 3382: 3380: 3363: 3357: 3356: 3354: 3352: 3337: 3331: 3330: 3328: 3326: 3321:. April 12, 2017 3311: 3305: 3304: 3302: 3300: 3285: 3279: 3278: 3276: 3274: 3257: 3251: 3250: 3248: 3246: 3231: 3225: 3224: 3222: 3220: 3206: 3200: 3199: 3197: 3195: 3179: 3173: 3172: 3170: 3168: 3149: 3143: 3142: 3140: 3138: 3127: 3121: 3120: 3118: 3116: 3101: 3095: 3094: 3092: 3090: 3076: 3070: 3069: 3067: 3065: 3050: 3044: 3043: 3041: 3039: 3024: 3018: 3017: 3015: 3013: 2998: 2992: 2991: 2989: 2987: 2972: 2966: 2965: 2953: 2947: 2946: 2944: 2942: 2930: 2924: 2923: 2921: 2919: 2902: 2896: 2895: 2884: 2878: 2877: 2875: 2873: 2861: 2855: 2854: 2834: 2828: 2827: 2825: 2823: 2803: 2797: 2796: 2794: 2792: 2777: 2771: 2770: 2768: 2766: 2751: 2745: 2744: 2742: 2740: 2735:on June 18, 2018 2721: 2715: 2714: 2712: 2710: 2701:. Archived from 2691: 2685: 2684: 2677: 2671: 2670: 2663: 2657: 2656: 2654: 2652: 2636: 2630: 2629: 2627: 2625: 2610: 2604: 2603: 2592: 2583: 2582: 2574: 2565: 2564: 2562: 2560: 2555:. April 11, 2017 2545: 2539: 2538: 2536: 2534: 2518: 2512: 2511: 2509: 2507: 2502:on March 6, 2018 2498:. Archived from 2488: 2479: 2478: 2470: 2464: 2463: 2452: 2446: 2445: 2438: 2432: 2431: 2429: 2427: 2422:. April 11, 2017 2412: 2406: 2405: 2398: 2392: 2391: 2384: 2378: 2377: 2375: 2373: 2358: 2352: 2351: 2349: 2347: 2342:on March 9, 2021 2341: 2335:. Archived from 2330: 2322: 2316: 2315: 2313: 2308:. Archived from 2298: 2292: 2291: 2280: 2274: 2273: 2271: 2269: 2254: 2243: 2242: 2240: 2238: 2223: 2217: 2216: 2214: 2212: 2201:Independent (UK) 2198: 2190: 2184: 2183: 2181: 2179: 2163: 2157: 2156: 2154: 2152: 2147:. April 11, 2017 2137: 2131: 2130: 2128: 2126: 2111: 2102: 2101: 2090: 2084: 2083: 2081: 2079: 2064: 2058: 2057: 2055: 2053: 2038: 2032: 2031: 2023: 2017: 2016: 2009: 2003: 2002: 2000: 1998: 1986: 1973: 1972: 1970: 1968: 1963:. April 11, 2017 1953: 1947: 1946: 1944: 1942: 1927: 1921: 1920: 1918: 1916: 1904: 1898: 1897: 1895: 1893: 1879: 1873: 1872: 1870: 1868: 1854: 1845: 1844: 1836: 1830: 1829: 1827: 1825: 1811: 1805: 1804: 1802: 1800: 1785: 1779: 1776: 1770: 1769: 1767: 1765: 1754: 1745: 1744: 1742: 1740: 1729: 1723: 1722: 1715: 1709: 1708: 1695: 1686: 1685: 1683: 1681: 1676:. April 27, 2017 1666: 1657: 1656: 1654: 1652: 1637: 1626: 1625: 1623: 1621: 1596: 1587: 1586: 1584: 1582: 1577:. April 22, 2017 1567: 1558: 1557: 1555: 1553: 1540: 1534: 1533: 1531: 1529: 1514: 1508: 1507: 1505: 1503: 1488: 1479: 1478: 1476: 1474: 1459: 1453: 1452: 1440: 1434: 1433:, April 10, 2017 1428: 1422: 1421: 1419: 1417: 1412:. April 13, 2017 1407: 1399: 1393: 1392: 1390: 1388: 1373: 1360: 1359: 1346:Aulbach, Lucas. 1343: 1334: 1333: 1320: 1314: 1313: 1311: 1303: 1111:Michael Zalewski 961:Chris Van Hollen 826: 812:Executive branch 736:Public relations 547: 535:Chinese-American 523: 508: 507: 499: 484: 483: 475: 460: 459: 451: 436: 435: 427: 412: 411: 400: 275:Republic Airways 132:Republic Airways 42: 35: 21: 6774: 6773: 6769: 6768: 6767: 6765: 6764: 6763: 6649: 6648: 6647: 6637: 6635: 6623: 6613: 6611: 6601: 6599: 6591: 6589: 6584: 6578: 6571: 6557: 6552: 6514: 6489: 6483: 6434: 6428: 6391: 6385: 6178: 6177:United Airlines 6172: 6142: 6096: 6075: 6071:UAL Corporation 6049: 6013: 5962:Former airlines 5957: 5941: 5930:United Airlines 5918: 5914: 5911: 5874: 5869: 5859: 5857: 5856:. April 9, 2019 5848: 5847: 5843: 5833: 5831: 5820: 5819: 5815: 5805: 5803: 5792: 5791: 5787: 5780:Hindustan Times 5774: 5773: 5769: 5755: 5754: 5747: 5737: 5735: 5726: 5725: 5721: 5712: 5711: 5707: 5698: 5697: 5693: 5683: 5681: 5676: 5675: 5671: 5661: 5659: 5648: 5647: 5643: 5633: 5631: 5622: 5621: 5617: 5607: 5605: 5596: 5595: 5591: 5578: 5577: 5573: 5560: 5559: 5555: 5546: 5545: 5541: 5524: 5523: 5519: 5509: 5507: 5501: 5500: 5496: 5486: 5484: 5475: 5474: 5470: 5461: 5460: 5456: 5446: 5444: 5438: 5437: 5433: 5424: 5423: 5419: 5410: 5409: 5405: 5392: 5391: 5384: 5371: 5370: 5366: 5356: 5354: 5346: 5345: 5341: 5331: 5329: 5321: 5320: 5316: 5306: 5304: 5299: 5298: 5294: 5284: 5282: 5276: 5275: 5271: 5261: 5259: 5250: 5249: 5245: 5235: 5233: 5224: 5223: 5219: 5209: 5207: 5198: 5197: 5193: 5183: 5181: 5179:Chicago Tribune 5172: 5171: 5167: 5157: 5155: 5152:Chicago Tribune 5146: 5145: 5141: 5131: 5129: 5123: 5122: 5118: 5108: 5106: 5100: 5099: 5090: 5080: 5078: 5068: 5067: 5063: 5053: 5051: 5037: 5036: 5032: 5023: 5022: 5018: 5008: 5006: 5004:Chicago Tribune 4997: 4996: 4992: 4982: 4980: 4971: 4970: 4966: 4956: 4954: 4945: 4944: 4940: 4922: 4921: 4917: 4907: 4905: 4896: 4895: 4891: 4881: 4879: 4873: 4872: 4868: 4858: 4856: 4847: 4846: 4842: 4832: 4830: 4822:Aratani, Lori. 4821: 4820: 4816: 4806: 4804: 4799: 4798: 4794: 4784: 4782: 4768: 4767: 4760: 4750: 4748: 4741: 4736: 4735: 4731: 4721: 4719: 4710: 4709: 4705: 4691: 4687: 4686: 4682: 4672: 4670: 4653: 4652: 4648: 4628: 4627: 4623: 4613: 4611: 4602: 4601: 4594: 4584: 4582: 4568: 4567: 4563: 4553: 4551: 4545: 4544: 4540: 4530: 4528: 4517: 4516: 4512: 4502: 4500: 4491: 4490: 4486: 4476: 4474: 4465: 4464: 4460: 4451: 4450: 4446: 4437: 4436: 4432: 4423: 4422: 4418: 4408: 4406: 4397: 4396: 4392: 4382: 4380: 4371: 4370: 4366: 4356: 4354: 4340: 4339: 4335: 4322: 4321: 4317: 4308: 4307: 4303: 4293: 4291: 4282: 4281: 4277: 4263: 4262: 4258: 4248: 4246: 4237: 4236: 4232: 4222: 4220: 4210: 4209: 4205: 4195: 4193: 4184: 4183: 4179: 4169: 4167: 4158: 4157: 4153: 4143: 4141: 4136: 4135: 4131: 4121: 4119: 4110: 4109: 4105: 4095: 4093: 4084: 4083: 4079: 4069: 4067: 4058: 4057: 4053: 4043: 4041: 4032: 4031: 4027: 4017: 4015: 4009: 4008: 4004: 3994: 3992: 3984: 3983: 3979: 3969: 3967: 3959: 3958: 3954: 3945: 3944: 3937: 3924: 3923: 3919: 3910: 3909: 3902: 3892: 3890: 3881: 3880: 3876: 3866: 3864: 3855: 3854: 3850: 3840: 3838: 3829: 3828: 3824: 3811: 3810: 3806: 3796: 3794: 3785: 3784: 3777: 3756: 3755: 3751: 3741: 3739: 3734: 3733: 3729: 3719: 3717: 3708: 3707: 3703: 3693: 3691: 3682: 3681: 3677: 3663: 3661: 3660:. NBC Universal 3651: 3650: 3643: 3635:United Airlines 3628: 3627: 3623: 3613: 3611: 3600: 3599: 3595: 3585: 3583: 3577: 3576: 3572: 3562: 3560: 3551: 3550: 3546: 3536: 3534: 3530: 3529: 3525: 3511: 3509: 3499: 3498: 3494: 3484: 3482: 3474: 3473: 3469: 3453: 3451: 3441: 3428: 3426: 3416: 3403: 3401: 3391: 3378: 3376: 3366: 3364: 3360: 3350: 3348: 3339: 3338: 3334: 3324: 3322: 3313: 3312: 3308: 3298: 3296: 3287: 3286: 3282: 3272: 3270: 3259: 3258: 3254: 3244: 3242: 3233: 3232: 3228: 3218: 3216: 3208: 3207: 3203: 3193: 3191: 3181: 3180: 3176: 3166: 3164: 3151: 3150: 3146: 3136: 3134: 3129: 3128: 3124: 3114: 3112: 3103: 3102: 3098: 3088: 3086: 3078: 3077: 3073: 3063: 3061: 3052: 3051: 3047: 3037: 3035: 3026: 3025: 3021: 3011: 3009: 3000: 2999: 2995: 2985: 2983: 2974: 2973: 2969: 2955: 2954: 2950: 2940: 2938: 2932: 2931: 2927: 2917: 2915: 2904: 2903: 2899: 2886: 2885: 2881: 2871: 2869: 2863: 2862: 2858: 2836: 2835: 2831: 2821: 2819: 2805: 2804: 2800: 2790: 2788: 2779: 2778: 2774: 2764: 2762: 2760:abc7chicago.com 2753: 2752: 2748: 2738: 2736: 2723: 2722: 2718: 2708: 2706: 2705:on May 14, 2018 2699:DNAinfo Chicago 2693: 2692: 2688: 2679: 2678: 2674: 2665: 2664: 2660: 2650: 2648: 2638: 2637: 2633: 2623: 2621: 2619:Chicago Tribune 2612: 2611: 2607: 2594: 2593: 2586: 2576: 2575: 2568: 2558: 2556: 2547: 2546: 2542: 2532: 2530: 2520: 2519: 2515: 2505: 2503: 2490: 2489: 2482: 2472: 2471: 2467: 2460:Chicago Tribune 2454: 2453: 2449: 2440: 2439: 2435: 2425: 2423: 2414: 2413: 2409: 2400: 2399: 2395: 2386: 2385: 2381: 2371: 2369: 2367:Washington Post 2360: 2359: 2355: 2345: 2343: 2339: 2328: 2324: 2323: 2319: 2300: 2299: 2295: 2282: 2281: 2277: 2267: 2265: 2256: 2255: 2246: 2236: 2234: 2225: 2224: 2220: 2210: 2208: 2192: 2191: 2187: 2177: 2175: 2165: 2164: 2160: 2150: 2148: 2139: 2138: 2134: 2124: 2122: 2113: 2112: 2105: 2092: 2091: 2087: 2077: 2075: 2073:nydailynews.com 2066: 2065: 2061: 2051: 2049: 2040: 2039: 2035: 2025: 2024: 2020: 2011: 2010: 2006: 1996: 1994: 1988: 1987: 1976: 1966: 1964: 1955: 1954: 1950: 1940: 1938: 1929: 1928: 1924: 1914: 1912: 1906: 1905: 1901: 1891: 1889: 1881: 1880: 1876: 1866: 1864: 1856: 1855: 1848: 1838: 1837: 1833: 1823: 1821: 1813: 1812: 1808: 1798: 1796: 1787: 1786: 1782: 1777: 1773: 1763: 1761: 1756: 1755: 1748: 1738: 1736: 1731: 1730: 1726: 1717: 1716: 1712: 1697: 1696: 1689: 1679: 1677: 1668: 1667: 1660: 1650: 1648: 1639: 1638: 1629: 1619: 1617: 1598: 1597: 1590: 1580: 1578: 1569: 1568: 1561: 1551: 1549: 1542: 1541: 1537: 1527: 1525: 1516: 1515: 1511: 1501: 1499: 1490: 1489: 1482: 1472: 1470: 1461: 1460: 1456: 1442: 1441: 1437: 1429: 1425: 1415: 1413: 1405: 1401: 1400: 1396: 1386: 1384: 1375: 1374: 1363: 1345: 1344: 1337: 1322: 1321: 1317: 1309: 1305: 1304: 1297: 1293: 1270: 1262: 1253:Delta Air Lines 1229: 1210:American actor 1130: 1128:Cultural impact 1085: 1077:Seventh Circuit 1042: 1033: 1006: 993: 950:Robert Menendez 896: 816: 814: 809: 793:Delta Air Lines 783:Royal Jordanian 776: 760:bargaining unit 752: 713: 658: 656:United Airlines 653: 644: 612: 593:United Airlines 585: 545: 509: 505: 485: 481: 461: 457: 437: 433: 413: 409: 403:External videos 398: 374: 349:security guards 340: 327: 295: 271: 266: 233:United Airlines 49: 28: 23: 22: 15: 12: 11: 5: 6772: 6770: 6762: 6761: 6756: 6751: 6746: 6741: 6736: 6731: 6726: 6721: 6716: 6711: 6706: 6701: 6696: 6691: 6686: 6681: 6676: 6671: 6666: 6661: 6651: 6650: 6646: 6645: 6633: 6621: 6609: 6586: 6585: 6583: 6582: 6575: 6562: 6559: 6558: 6556: 6555: 6547: 6541: 6535: 6529: 6522: 6520: 6516: 6515: 6513: 6512: 6506: 6500: 6493: 6491: 6485: 6484: 6482: 6481: 6475: 6469: 6463: 6457: 6451: 6445: 6438: 6436: 6430: 6429: 6427: 6426: 6420: 6414: 6408: 6402: 6395: 6393: 6390:United Express 6387: 6386: 6384: 6383: 6377: 6371: 6365: 6359: 6353: 6347: 6341: 6335: 6329: 6323: 6317: 6311: 6305: 6299: 6293: 6287: 6281: 6275: 6270: 6264: 6259: 6253: 6247: 6242: 6236: 6230: 6224: 6218: 6212: 6206: 6200: 6194: 6189: 6182: 6180: 6174: 6173: 6171: 6170: 6163: 6158: 6150: 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4103: 4077: 4051: 4025: 4002: 3977: 3952: 3935: 3917: 3900: 3874: 3848: 3822: 3804: 3775: 3766:Rebecca Jarvis 3749: 3727: 3701: 3675: 3641: 3621: 3593: 3570: 3544: 3523: 3492: 3467: 3465: 3464: 3439: 3414: 3358: 3332: 3306: 3280: 3252: 3226: 3201: 3174: 3144: 3122: 3096: 3071: 3045: 3019: 2993: 2967: 2948: 2925: 2897: 2879: 2856: 2829: 2798: 2772: 2746: 2716: 2686: 2672: 2658: 2631: 2605: 2584: 2566: 2540: 2527:Bloomberg News 2513: 2480: 2465: 2447: 2433: 2407: 2393: 2379: 2353: 2317: 2293: 2275: 2244: 2218: 2185: 2158: 2132: 2103: 2085: 2059: 2033: 2018: 2004: 1974: 1948: 1922: 1899: 1874: 1862:Foreign Policy 1846: 1831: 1806: 1780: 1771: 1746: 1724: 1710: 1687: 1658: 1627: 1588: 1559: 1535: 1509: 1480: 1454: 1435: 1423: 1394: 1361: 1335: 1315: 1294: 1292: 1289: 1288: 1287: 1282:", song about 1276: 1269: 1266: 1261: 1258: 1251:A family on a 1242:business class 1228: 1225: 1129: 1126: 1084: 1081: 1054:fall of Saigon 1041: 1038: 1032: 1029: 1005: 1002: 992: 989: 969:Jan Schakowsky 895: 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