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than before their call. A 2023 study concluded that veteran callers who are linked to their VA healthcare records may have increased contact with VA mental healthcare after their calls with the VCL. A 2024 study that examined the Caring
Letters program of the VCL found mixed results. Suicide attempts were not reduced, but contact with VA mental healthcare increased. The Caring Letters program sent supportive letters to VCL callers for a year after their contact with VCL.
27:
1106:
125:
due to improper risk assessment. It also detailed the hotline's lack of protocols for saving text messages for potential future follow-up support. Department of
Veterans Affairs officials stated that staff would be retrained and process and procedure changes would occur as a result of this. VA additionally announced a full investigation into the VCL's operations and stated that it would cooperate with a
1096:
1085:
1116:
149:
In a 2021 study, a majority of veterans interviewed after their usage of the hotline reported that they felt it was helpful and kept them safe. Internal VA statistics from 2022 showed that veterans who contacted the VCL were 10 times more likely to have contact with VA mental healthcare after calling
105:
The
Veterans Crisis Line (VCL) was established in 2007 as the National Veterans Suicide Prevention Hotline following the passage of the Joshua Omvig Veterans Suicide Prevention Act. It was renamed in 2011 to its current name. It is also referred to as the Military Crisis Line or the Veterans/Military
124:
In 2023, the VCL received criticism in a report from the U.S. Department of
Veterans Affairs Office of the Inspector General (OIG). The report detailed the case of an unidentified veteran with a previous history of PTSD and other mental health concerns that died by suicide after a call with the VCL
338:
88:
is a United States-based crisis hotline for military veterans, service members, their families, and caregivers. The service is available 24/7 via the toll-free hotline number 988. Callers press 1 on their keypad to connect to the
Veterans Crisis Line instead of the
132:
A 2024 VA OIG report detailed several issues with VCL staffing. These issues specifically included a lack of supervisors, concerns of staff training, and the absence of emotional support for frontline hotline workers.
811:
Reger, Mark A.; Legler, Aaron; Lauver, MaryGrace; Tenso, Kertu; Manchester, Caitlin; Griffin, Cameron; Strombotne, Kiersten L.; Landes, Sara J.; Porter, Shelan; Bourgeois, Jolie E.; Garrido, Melissa M. (2024-04-29).
509:"A Patient's Suicide Following Veterans Crisis Line Mismanagement and Deficient Follow-Up Actions by the Veterans Crisis Line and Audie L. Murphy Memorial Veterans Hospital in San Antonio, Texas"
121:
in 2021, the VCL reported a significant increase in calls that numbered in the thousands. After the rollout of the shorter 988 phone number, an overall increase of calls to the VCL was reported.
111:
886:
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628:
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732:
Britton, Peter C.; Karras, Elizabeth; Stecker, Tracy; Klein, John; Crasta, Dev; Brenner, Lisa A.; Pigeon, Wilfred R. (May 2023).
126:
114:. As of January 2024, the VCL has taken over 7.6 million calls, 360,000 texts, and 910,000 online chats since its establishment.
90:
508:
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988:
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617:
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906:
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709:"An Evaluation of the Veterans Crisis Line (VCL): Immediate Outcomes, Healthcare Utilizatio..."
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1033:
851:
833:
761:
753:
682:
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814:"Caring Letters Sent by a Clinician or Peer to At-Risk Veterans: A Randomized Clinical Trial"
434:
841:
825:
745:
666:
569:"Suicide hotline botched veteran's cry for help. An investigation found critical breakdowns"
243:"New 988 suicide prevention hotline gives vets, troops an easier option for emergency care"
26:
654:
846:
618:"Veterans Crisis Line Implementation of 988 Press 1 — Preparation and Leaders' Response"
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159:
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1134:
773:
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519:
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813:
655:"Veterans' satisfaction and perspectives on helpfulness of the Veterans Crisis Line"
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749:
93:, which shares the same number. It can also be reached by texting the SMS number
1056:
864:
545:"VA hotline staff retrained after suicide of veteran who texted them for help"
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757:
678:
733:
460:"A Spike in Calls to the Veteran Crisis Line Could Signal Trouble for Biden"
855:
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686:
106:
Crisis Line in some documentation and resources. It is administered by the
594:"VA pledges investigation into crisis line after whistleblower concerns"
734:"Veterans Crisis Line Call Outcomes: Treatment Contact and Utilization"
670:
140:
An image created by VA to spread awareness of the
Veterans Crisis Line.
66:
625:
U.S. Department of
Veterans Affairs — Office of the Inspector General
516:
U.S. Department of
Veterans Affairs — Office of the Inspector General
315:"Public Law 110 - 110 - Joshua Omvig Veterans Suicide Prevention Act"
653:
Johnson, Lora L.; Muehler, Tanner; Stacy, Meaghan A. (April 2021).
485:"Calls to veterans suicide hotline spiked over New Year's holiday"
135:
868:
973:
788:"Caring letters show mixed results for veterans in crisis"
112:
Substance Abuse and Mental Health
Services Administration
78:
National
Veterans Suicide Prevention Hotline (2007–2011)
16:
Emergency telephone number for veterans and associates
1044: (North America Suicide & Crisis Lifeline)
363:"Suicide Prevention Hotline – Military Crisis Line"
267:"Suicide Prevention Hotline – Military Crisis Line"
72:
62:
52:
41:
33:
998: (Austria, Egypt, and Bosnia and Herzegovina)
339:"Service Members and Military Families in Crisis"
880:
97:or via online chat on the hotline's website.
8:
19:
1095:
887:
873:
865:
387:"About the Military Crisis Line (988 + 1)"
25:
18:
845:
738:American Journal of Preventive Medicine
175:
659:Suicide and Life-Threatening Behavior
411:"What is 988? – Veterans Crisis Line"
7:
1115:
634:from the original on August 23, 2024
518:. September 14, 2023. Archived from
181:
179:
212:"What Is the Veterans Crisis Line?"
108:U.S. Department of Veterans Affairs
67:https://www.veteranscrisisline.net/
912:Harmonised service of social value
14:
830:10.1001/jamanetworkopen.2024.8064
187:"About Us – Veterans Crisis Line"
91:988 Suicide & Crisis Lifeline
1114:
1105:
1104:
1094:
1083:
1071:
127:Government Accountability Office
45:United States military veteran
1014: (Mercosur member states)
972:(Europe and others, worldwide
1:
592:III, Leo Shane (2023-11-16).
483:III, Leo Shane (2023-01-06).
241:III, Leo Shane (2022-07-19).
1090:Telecommunication portal
750:10.1016/j.amepre.2023.01.024
165:List of suicide crisis lines
1141:Emergency telephone numbers
1052:(Bangladesh, UK and others)
984:(parts of Asia and Jamaica)
896:Emergency telephone numbers
1167:
415:www.veteranscrisisline.net
367:www.veteranscrisisline.net
343:U.S. Department of Defense
271:www.veteranscrisisline.net
191:www.veteranscrisisline.net
1066:
920:
902:
24:
712:www.hsrd.research.va.gov
110:in partnership with the
1006: (Colombia, Egypt)
792:UW Medicine | Newsroom
435:"Veterans Crisis Line"
291:"Veterans Crisis Line"
141:
1078:Telephones portal
1028:(Iraq, North America
139:
86:Veterans Crisis Line
20:Veterans Crisis Line
907:Emergency telephone
627:. August 22, 2024.
525:on November 9, 2023
441:. 17 September 2021
222:on October 14, 2022
21:
1146:Suicide prevention
671:10.1111/sltb.12702
391:Military OneSource
142:
47:suicide prevention
1128:
1127:
1120:Wikimedia Commons
939: (Australia)
927: (Australia)
818:JAMA Network Open
549:Stars and Stripes
210:Whitten, Cheryl.
145:Impact on callers
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964:(New Zealand)
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1100:List article
1030:E-911 system
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795:. Retrieved
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716:. Retrieved
714:. 2022-04-06
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520:the original
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1034:Philippines
529:November 9,
226:October 14,
1135:Categories
797:2024-06-30
718:2022-10-28
638:August 30,
603:2023-12-24
578:2023-11-09
554:2023-11-09
494:2023-02-27
469:2022-11-03
445:2022-10-14
420:2022-10-14
396:2024-01-29
372:2024-01-29
348:2024-01-29
324:2022-10-15
300:2022-10-14
276:2022-12-01
252:2022-10-14
196:2022-10-14
171:References
117:After the
58:Nationwide
838:2574-3805
774:257009268
758:1873-2607
695:233309729
679:0363-0234
573:USA TODAY
34:Formation
1110:Category
856:38683611
847:11059042
766:36805255
687:33876480
629:Archived
154:See also
101:History
63:Website
54:Region
42:Purpose
854:
844:
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772:
764:
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693:
685:
677:
95:838255
770:S2CID
691:S2CID
632:(PDF)
621:(PDF)
523:(PDF)
512:(PDF)
216:WebMD
1057:1122
954:Iran
852:PMID
834:ISSN
762:PMID
754:ISSN
683:PMID
675:ISSN
640:2024
531:2023
464:Time
228:2022
84:The
37:2007
1050:999
1042:988
1026:911
1019:190
1012:128
1004:123
996:122
989:120
982:119
974:GSM
970:112
962:111
950:110
943:108
937:106
931:102
925:000
842:PMC
826:doi
746:doi
667:doi
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