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Wicked problem

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of a strong information sharing environment. The main problem is the risk that certain ideas, while integral to finding a possible solution, may be too controversial to accept by other involved parties. By enhancing the collaborative processes between researchers, this allows for wider coordination of roles within this research. With the inclusion of diverse perspectives into this process, it enhances the potential options and figures considered. The commitment to collaboration in addressing a Wicked problem will likely result in further understanding of the underlying factors and could enhance the means of addressing it.
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understanding and commitment to solving a wicked problem is a time-consuming process. Another difficulty is that, in some matters, at least one group of people may hold an absolute belief that necessarily contradicts other absolute beliefs held by other groups. Collaboration then becomes impossible until one set of beliefs is relativized or abandoned entirely.
512:. Convergent problems are those for which attempted solutions gradually converge on one solution or answer. Divergent problems are those for which different answers appear to increasingly contradict each other all the more they are elaborated, requiring a different approach involving faculties of a higher order like love and empathy. 329:
These strategies seek to tame wicked problems by vesting the responsibility for solving the problems in the hands of a few people. The reduction in the number of stakeholders reduces problem complexity, as many competing points of view are eliminated at the start. The disadvantage is that authorities
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Wicked problems cannot be tackled by the traditional approach in which problems are defined, analysed and solved in sequential steps. The main reason for this is that there is no clear problem definition of wicked problems. Ultimately, the solution to ‘Wicked’ problems requires additional research to
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A recurring theme in research and industry literature is the connection between wicked problems and design. Design problems are typically wicked because they are often ill-defined (no prescribed way forward), involve stakeholders with different perspectives, and have no "right" or "optimal" solution.
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In his 1972 paper, Rittel hints at a collaborative approach; one which attempts "to make those people who are being affected into participants of the planning process. They are not merely asked but actively involved in the planning process." A disadvantage of this approach is that achieving a shared
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These strategies attempt to solve wicked problems by pitting opposing points of view against each other, requiring parties that hold these views to come up with their preferred solutions. The advantage of this approach is that different solutions can be weighed up against each other and the best one
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These strategies aim to engage all stakeholders in order to find the best possible solution for all stakeholders. Typically these approaches involve meetings in which issues and ideas are discussed and a common, agreed approach is formulated. A significant advantage of this approach is the creation
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While the items that define a wicked problem relate to the problem itself, the items that define a super wicked problem relate to the agent trying to solve it. Global warming is a super wicked problem, and the need to intervene to tend to our longer term interests has also been taken up by others,
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has been used in tackling wicked problems in organizations using a collaborative approach. More recently, in a four-year study of interorganizational collaboration across public, private, and voluntary sectors, steering by government was found to perversely undermine a successful collaboration,
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is a problem that is difficult or impossible to solve because of incomplete, contradictory, and changing requirements that are often difficult to recognize. It refers to an idea or problem that cannot be fixed, where there is no single solution to the problem; and "wicked" denotes resistance to
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The search for scientific bases for confronting problems of social policy is bound to fail because of the nature of these problems... Policy problems cannot be definitively described. Moreover, in a pluralistic society there is nothing like the indisputable public good; there is no objective
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Rittel and Webber coined the term in the context of problems of social policy, an arena in which a purely scientific-engineering approach cannot be applied because of the lack of a clear problem definition and differing perspectives of stakeholders. In their words,
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issues. A problem whose solution requires a great number of people to change their mindsets and behavior is likely to be a wicked problem. Therefore, many standard examples of wicked problems come from the areas of public planning and policy. These include global
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The first is to shift the goal of action on significant problems from "solution" to "intervention." Instead of seeking the answer that totally eliminates a problem, one should recognize that actions occur in an ongoing process, and further actions will always be
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understand the gaps in information pertaining these issues. Governments must invest in more evidence-informed science to address the full scope of these problems. Broader thinking into the appropriate options will allow for more innovation within this process.
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chosen. The disadvantage is that this adversarial approach creates a confrontational environment in which knowledge sharing is discouraged. Consequently, the parties involved may not have an incentive to come up with their best possible solution.
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Although Rittel and Webber framed the concept in terms of social policy and planning, wicked problems occur in any domain involving stakeholders with differing perspectives. Recognising this, Rittel and Kunz developed a technique called
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Rittel, Horst; "Second Generation Design Methods," Interview in Design Methods Group, 5th Anniversary Report, DMG Occasional Paper 1, 1972, pp. 5–10. Reprinted in N. Cross (ed.), Developments in Design Methodology,
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says that "a Social Mess is a set of interrelated problems and other messes. Complexity—systems of systems—is among the factors that makes Social Messes so resistant to analysis and, more importantly, to resolution."
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Brown, Valerie A. and Harris, John A. and Russell, Jacqueline Y; "Tackling wicked problems : through the transdisciplinary imagination" Edited by Valerie A. Brown, John A. Harris and Jacqueline Y. Russell
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wrote about complex problems as messes: "Every problem interacts with other problems and is therefore part of a set of interrelated problems, a system of problems.... I choose to call such a system a mess."
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Wicked problems do not have an enumerable (or an exhaustively describable) set of potential solutions, nor is there a well-described set of permissible operations that may be incorporated into the plan.
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Levin, Kelly; Cashore, Benjamin; Bernstein, Steven; Auld, Graeme (23 May 2012). "Overcoming the tragedy of super wicked problems: constraining our future selves to ameliorate global climate change".
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cannot be meaningfully correct or false; and it makes no sense to talk about "optimal solutions" to these problems... Even worse, there are no solutions in the sense of definitive answers.
51:, the effort to solve one aspect of a wicked problem may reveal or create other problems. Due to their complexity, wicked problems are often characterized by organized irresponsibility. 352:
Research over the last two decades has shown the value of computer-assisted argumentation techniques in improving the effectiveness of cross-stakeholder communication. The technique of
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At the end of Rittel's presentation, West Churchman responded with that pensive but expressive movement of voice that some may well remember, 'Hmm, those sound like "wicked problems."'
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and Steven Bernstein introduced the distinction between "wicked problems" and "super wicked problems" in a 2007 conference paper, which was followed by a 2012 journal article in
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The existence of a discrepancy representing a wicked problem can be explained in numerous ways. The choice of explanation determines the nature of the problem's resolution.
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In recent years, problems in many areas have been identified as exhibiting elements of wickedness; examples range from aspects of design decision making and
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Ferlie, E.; McGivern, G.; Fitzgerald, L.; Dopson, S.; Bennett, C. (2011). "Public Policy Networks & 'Wicked Problems': A Nascent Solution?".
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Courtney, James F (2001). "Decision making and knowledge management in inquiring organizations: toward a new decision-making paradigm for DSS".
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Fischer, Michael D. (28 September 2012). "Organizational Turbulence, Trouble and Trauma: Theorizing the Collapse of a Mental Health Setting".
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Conklin later generalized the concept of problem wickedness to areas other than planning and policy; Conklin's defining characteristics are:
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Ferlie, E.; McGivern, G.; Fitzgerald, L. (2012). "A New Mode of Organising in Health Care? UK Cancer Services & Governmentality".
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since the 1970s to address problems involving complexity, uncertainty and conflict. PSMs are usually used by a group of people in
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Rittel, H.W.J (1988). The Reasoning of Designers (Report). Stuttgart: Institut fur Grundlagen der Planung. Working Paper A-88-4.
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and experts charged with solving the problem may not have an appreciation of all the perspectives needed to tackle the problem.
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In "Wholesome Design for Wicked Problems", Robert Knapp stated that there are ways forward in dealing with wicked problems:
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The social planner has no right to be wrong (i.e., planners are liable for the consequences of the actions they generate).
548:) can be construed as an evolution from previous models of software design, and therefore becomes a wicked problem also. 373:, Ferlie and colleagues suggest that managed networks may be the "least bad" way of "making wicked problems governable". 310:
Thus wicked problems cannot be solved by the application of standard (or known) methods; they demand creative solutions.
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The solution depends on how the problem is framed and vice versa (i.e., the problem definition depends on the solution)
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Buchanan, R. (1992). Wicked Problems in Design Thinking. Design Issues, Vol. 8, No. 2, (Spring, 1992), pp. 5–21:
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Shum, Simon J. Buckingham; Albert M. Selvin, Maarten Sierhuis, Jeffrey Conklin, Charles B. Haley, Bashar Nuseibeh;
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Examining networks designed to tackle wicked problems in health care, such as caring for older people or reducing
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In a paper published in 2000, Nancy Roberts identified the following strategies to cope with wicked problems:
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Every solution to a wicked problem is a "one-shot operation"; because there is no opportunity to learn by
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Stolterman, E. (2008). "The Nature of Design Practice and Implications for Interaction Design Research".
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The constraints that the problem is subject to and the resources needed to solve it change over time.
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Rosenhead, Jonathan (2013). "Problem structuring methods". In Gass, Saul I.; Fu, Michael C. (eds.).
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methodologies. The design and integration of complex software-defined services that use the Web (
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The Heretic's Guide to Best Practices: The Reality of Managing Complex Problems in Organisations
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Wicked problems – Social messes: Decision support modelling with morphological analysis
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Why We Disagree about Climate Change: Understanding Controversy, Inaction and Opportunity
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Wicked Problems: Today's business problems can be impossible to define, let alone solve
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producing an organizational crisis which led to the collapse of a national initiative.
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New Tools For Resolving Wicked Problems: Mess Mapping and Resolution Mapping Processes
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Head, Brian (2015). "Wicked Problems: Implications for Public Policy and Management".
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Visualizing Argumentation – Tools for Collaborative and Educational Sense-Making
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Hypermedia Support for Argumentation-Based Rationale: 15 Years on from gIBIS and QOC
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means that it has no determinable stopping point". Moreover, because of complex
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Wicked Problems, Righteous Solutions: A Catalog of Modern Engineering Paradigms
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Making Wicked Problems Governable?: The Case of Managed Networks in Health Care
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presentation to the "Foundations in the Knowledge Economy" conference at the
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have pointed out that software development shares many properties with other
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There is no immediate and no ultimate test of a solution to a wicked problem.
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Skaburskis, Andrejs (19 December 2008). "The origin of "wicked problems"".
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Problem solver(s) out of contact with the problems and potential solutions.
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Ferlie, E.; Fitzgerald, L.; McGivern, G.; Dopson, S.; Bennett, C. (2013).
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Every wicked problem can be considered to be a symptom of another problem.
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In 1990, DeGrace and Stahl introduced the concept of wicked problems to
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The problem is not understood until after the formulation of a solution.
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According to Horn, the defining characteristics of a social mess are:
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resolution, rather than evil. Another definition is "a problem whose
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http://web.mit.edu/jrankin/www/engin_as_lib_art/Design_thinking.pdf
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Dialogue mapping: building shared understanding of wicked problems
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Dialogue Mapping: Building Shared Understanding of Wicked Problems
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about, what needs to change. Some widely adopted PSMs include
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Thus wicked problems are also characterised by the following:
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There is no central authority dedicated to finding a solution
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Every solution to a wicked problem is a "one shot operation".
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There is a significant time deadline on finding the solution
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formally described the concept of wicked problems in a 1973
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Different views of the problem and contradictory solutions;
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Rittel and Webber's 1973 formulation of wicked problems in
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Encyclopedia of operations research and management science
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Levin, K.; Cashore, B.; Bernstein, S.; Auld, G. (2009).
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Fischer, Michael Daniel; Ferlie, Ewan (1 January 2013).
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Camillus, J.C. (2008). "Strategy as a Wicked Problem".
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There is no definitive formulation of a wicked problem.
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IOP Conference Series: Earth and Environmental Science
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Those seeking to solve the problem are also causing it
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Often a-logical or illogical or multi-valued thinking;
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Kirschner, P.; Shum, S.J.B; Carr, C.S., eds. (2003).
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Every wicked problem is essentially novel and unique.
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Certain policies irrationally impede future progress
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Wicked problems have no given alternative solutions.
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in a guest editorial Churchman wrote in the journal
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and different frames for understanding the problem.
1948:An Introduction to Information Systems Engineering 1695: 1524: 639:Encyclopedia of World Problems and Human Potential 2001:Building Shared Understanding of Wicked Problems 1780:(5). Georgetown Public Law Research No. 1302623. 27:Problem that is difficult or impossible to solve 1587:Dialog Mapping: An Approach for Wicked Problems 362: 269:definition of equity; policies that respond to 266: 1757:Kunz, Werner; Rittel, Horst W.J. (July 1970). 861:Rittel, Horst W.J.; Webber, Melvin M. (1973). 454:Most problems are connected to other problems; 702:Structured systems analysis and design method 58:. Its modern sense was introduced in 1967 by 8: 1886:(1). International Public Management Network 1482: 1458: 759:"Design for Transitions - from and to what?" 191:Classic examples of wicked problems include 2021:Knowledge Mapping for Complex Social Messes 142:Every wicked problem is essentially unique. 2004:, Rotman Magazine, the alumni magazine of 1680:Horn, Robert E.; Weber, Robert P. (2007). 1033: 1009: 863:"Dilemmas in a General Theory of Planning" 1759:Issues as Elements of Information Systems 1446: 1048:"Wicked Problems & Social Complexity" 802: 297:The problem is never solved definitively. 1694:DeGrace, Peter; Stahl, L. Hulet (1990). 1470: 957: 945: 448:No unique "correct" view of the problem; 108:planning specified ten characteristics: 2103:Wicked Problems: Problems Worth Solving 1644:NextDesign Leadership Institute Journal 1627:NextDesign Leadership Institute Journal 1506: 1158: 1122: 997: 921: 909: 723: 516:Wicked problems in software development 1987:, London; Washington, DC : 2010. 1880:International Public Management Review 1434: 1269:"Wholesome Design for Wicked Problems" 1134: 1084:Conklin, Basadur & VanPatter 2007b 1072:Conklin, Basadur & VanPatter 2007a 1021: 532:practices (particularly that people-, 478:Numerous possible intervention points; 2144:, Chichester, 1984, pp. 317–327. 1218:Accounting, Organizations and Society 933: 136:, every attempt counts significantly. 122:Solutions to wicked problems are not 7: 2106:, a free book available online, 2012 1766:Lazarus, Richard James (July 2009). 1146: 785:Churchman, C. 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Cambridge University Press. 1577:Visualizing Argumentation 2003 820:Planning Theory & Practice 396:(PSMs) have been developed in 304:Issue-Based Information System 1: 2182:Swedish Morphological Society 2072:10.1088/1755-1307/6/50/502002 1665:10.1016/s0167-9236(00)00117-2 1404:10.1007/978-1-4419-1153-7_806 1327:Social Science & Medicine 970:Lewis, Hugh (5 August 2015). 645:Hard problem of consciousness 392:A range of approaches called 1098:Administration & Society 524:. In the last decade, other 2006:Rotman School of Management 1918:10.1007/978-1-4471-0037-9_1 1822:Acta Morphologica Generalis 394:problem structuring methods 388:Problem structuring methods 382:Problem structuring methods 2229: 1689:. Strategy Kinetics L.L.C. 385: 2177:Knowledge Media Institute 1801:10.1007/s11077-012-9151-0 1638:; VanPatter, GK (2007b). 1621:; VanPatter, GK (2007a). 1594:Conklin, Jeffrey (2006). 1231:10.1016/j.aos.2012.11.002 832:10.1080/14649350802041654 618:Collective action problem 566:. 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(1972). 1580:. pp. 117–136. 670:Post-normal science 526:computer scientists 398:operations research 74:operations research 2213:1967 introductions 2171:CogNexus Institute 2109:Richardson, Adam; 2027:2008-05-15 at the 1773:Cornell Law Review 882:10.1007/bf01405730 797:(4): B-141–B-146. 791:Management Science 681:Small Is Beautiful 436:Extending Ackoff, 222:pandemic influenza 171:not right or wrong 65:Management Science 2132:978-3-642-19653-9 2018:Horn, Robert E., 1993:978-1-84407-925-4 1927:978-1-85233-664-6 1749:978-1-4471-0037-9 1730:978-1-107-26889-0 1709:978-0-13-590126-7 1702:. Yourdon Press. 1609:978-0-470-01768-5 1495:Levin et al. 2012 1413:978-1-4419-1137-7 1310:978-0-19-164142-8 787:"Wicked Problems" 692:Societal collapse 430:Russell L. Ackoff 249:business strategy 60:C. West Churchman 49:interdependencies 45:social complexity 16:(Redirected from 2220: 2136: 2097: 2095: 2094: 2088: 2082:. 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Index

Wicked problems
planning
policy
social complexity
interdependencies
social planning
C. West Churchman
Management Science
Horst Rittel
operations research
Melvin M. Webber
treatise
mathematics
chess
puzzle
social policy
stopping rule
true-or-false
trial and error
stopping rule
not right or wrong
economic
environmental
political
climate change
natural hazards
healthcare
AIDS
pandemic influenza
drug trafficking

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