78:. If someone is here, it is because something has gone wrong. The right way to solve problems does not cause grief. If you solve the problem the right way, the grief will dissolve.
96:. Except for the worst of the worst, we desire to keep most users. No matter how wrong the person requesting help is, find the pearl of value they provide and focus on that.
106:
60:
84:. It's not uncommon for a listener to stop processing information after the first sentence. Allow yourself to hear the full message before you respond.
111:
147:
72:. Accept that what a person has to say is a legitimate perception of how they see it. Right or wrong, that is their perception.
123:
68:
59:
A golden rule to increasing the number of users in the projects is to be welcoming to new users, that is, not to
90:. Suggest what someone ought to do, not what they ought not to do. Note the good things the person has done.
117:
28:
17:
141:
45:
Reaching out to new potential contributors to
Knowledge (XXG) is a major goal of the
129:
50:
46:
36:
107:Knowledge (XXG):Please do not bite the newcomers
63:. In short, some advises on this point include:
8:
120:– lots of ways to be nice to other editors
126:– more of this, including barnstar awards
49:of the community (further information at
7:
112:Knowledge (XXG):Welcoming committee
18:Knowledge (XXG):Esperanza/Reach out
25:
124:Knowledge (XXG):Kindness Campaign
82:Listen to what someone has to say
133:at Wikimedia Strategic Planning
54:at Wikimedia Strategic Planning
1:
164:
26:
118:Knowledge (XXG):WikiLove
148:Inactive project pages
61:bite the newcomers
69:Assume good faith
16:(Redirected from
155:
39:
21:
163:
162:
158:
157:
156:
154:
153:
152:
138:
137:
131:Expanding reach
114:, for new users
103:
52:Expanding reach
43:
42:
35:
31:
23:
22:
15:
12:
11:
5:
161:
159:
151:
150:
140:
139:
136:
135:
127:
121:
115:
109:
102:
99:
98:
97:
91:
85:
79:
73:
47:Strategic Plan
41:
40:
32:
27:
24:
14:
13:
10:
9:
6:
4:
3:
2:
160:
149:
146:
145:
143:
134:
132:
128:
125:
122:
119:
116:
113:
110:
108:
105:
104:
100:
95:
94:Be supportive
92:
89:
86:
83:
80:
77:
74:
71:
70:
66:
65:
64:
62:
57:
55:
53:
48:
38:
34:
33:
30:
19:
130:
93:
87:
81:
75:
67:
58:
51:
44:
88:Be positive
76:Be helpful
142:Category
101:See also
37:WP:REACH
29:Shortcut
56:).
144::
20:)
Text is available under the Creative Commons Attribution-ShareAlike License. Additional terms may apply.