Knowledge (XXG)

Police 101

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forces, if they are close to a boundary. If the caller would like to speak to a different police force to the one(s) determined by the automated system, they are prompted to verbally choose, by speaking the name of the force they need; however, major towns, cities, and counties will also be accepted, with the caller being redirected to the police force that covers that area. If the system is still unable to determine the correct force, then the caller will be transferred to a national human operator who will determine this instead, and then connect the caller to the appropriate force.
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Mobile phone users on a pay-as-you-go deal with an inclusive call and text allowance but no separate credit, which is most often the case, have been unable to make a 101 call. This could have led to them dialling 999 inappropriately, or being forced to use a public phone box (which is free of charge)
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The 101 system determines the caller's location based on the telephone exchange or cell tower they are connected to, and automatically connects them to the police force covering that area, unless the caller chooses otherwise. In some cases, some people may be given an option of choosing from multiple
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per call from mobiles and landlines, subsequently increased to 15 pence, to the surprise of many people. This incentivised some people to call 999 when they could have called 101, contrary to an aim to encourage people to use 101 not 999 wherever appropriate. However, since 1 April
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service is available on 18001 101 for those who are deaf, hard-of-hearing or speech-impaired. All of these calls are routed to a national 101 operator who will determine the correct police force, and introduce the caller to the police operator.
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The 101 number does not work for calls originating from outside the United Kingdom. Should the need arise to contact a UK police force when abroad, the pre-existing UK geographic number for the required police force should be dialled.
1662: 1873: 654: 82: 1202:"101 – the police non-emergency number – 101 is the number to call when you want to contact your local police in England, Wales, Scotland or Northern Ireland - when it's less urgent than a 999 call" 1987: 610: 3372: 694:, stated that the new system would "strengthen community engagement". In 2004, ten million 999 calls were made in the UK; however, 70% of those calls were deemed not to be an emergency. 1436: 1901: 2061: 2083: 1866: 2685: 1568: 1367: 1308: 1043:
The planned nationwide roll-out of the original service never took place, and the trial itself was withdrawn from several areas after the withdrawal of Home Office funding. In
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The following police forces serve territories that are outside of the United Kingdom, and therefore are not covered by the 101 number either:
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Previously, the police forces all had individual local phone numbers; this new system made all police forces' non-emergency number 101.
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A non-emergency 101 call may be transferred to the emergency 999/112 call system by handlers if it is deemed to be an emergency.
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reported in October 2015 on problems with the 101 service: for example, over one million calls were abandoned or dropped in
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per call from landlines and mobiles, regardless of time of day or duration. This charge was waived by mobile provider
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The 101 service provided advice, information and action, 24 hours a day, 7 days a week, for the following issues:
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crimes, where immediate or high-priority response is not required, and life is not in immediate danger, such as:
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commission, who designate simple telephone numbers for helplines of social importance helping citizens in need.
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A pilot 101 system with joint police and local authority call centres began in 2006. First introduced in
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should be called in emergencies, when an immediate police presence is needed. These include cases where:
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Some media reports have highlighted cases where the response times to 101 calls has been slow.
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decided to not amend the mechanism that applies a 60p minimum charge for chargeable calls.
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The decision to scrap the 15p charge for all callers was announced on 28 May 2019 by the
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are mostly not covered by the 101 number. The list includes, but is not limited to:
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Law enforcement in the Crown Dependencies and British Overseas Territories
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for £3.3 million, the service was later extended in the summer of 2006 to
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The number was then rolled out across all English police forces between
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Before 1 April 2020, calls to 101 used to cost a fixed fee of 15 
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101 calls were originally chargeable at a flat rate of 10 
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http://www4.havant.gov.uk/orion1/reports/exec/20080212009.pdf
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City of London (Billingsgate, Smithfields and Spitalfields)
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followed suit by adopting the 101 number on 24 March 2014.
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Vandalism, graffiti and other deliberate damage to property
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To report a crime, if the suspect is no longer in the area
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Police and Criminal Evidence (Northern Ireland) Order 1989
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UK Police forces that are not under the authority of the
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To give the police information about a threat of crime
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116 123 number are all part of the European Union's
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Archived from the original on 9 February 2010 2100:Law enforcement agencies of the United Kingdom 2948: 2077: 1867: 1782:"New 101 number for non-emergency PSNI calls" 1533: 1531: 1529: 1379: 1377: 1289:. Archived from the original on 31 March 2020 1239: 1237: 1235: 1233: 1231: 648: 573:Clean Neighbourhoods and Environment Act 2005 8: 3110:Saint Helena, Ascension and Tristan da Cunha 1601:"Single non-emergency number project (SNEN)" 1051:, with the local authority element dropped. 1033:People being drunk or rowdy in public places 788:, which offers non-emergency medical advice. 1196: 1194: 1192: 1190: 1188: 1186: 1184: 742:The more long-established emergency number 714:The 101 service is for reporting minor and 578:Serious Organised Crime and Police Act 2005 468:The Functions of Traffic Wardens Order 1970 3164: 3153: 2955: 2941: 2933: 2597: 2436: 2129: 2122: 2118: 2107: 2084: 2070: 2062: 1874: 1860: 1852: 1539:"101 police national non-emergency number" 734:To verify that a police officer is genuine 682:, in a similar manner to the pre-existing 655: 641: 523:Criminal Justice and Public Order Act 1994 483:Salmon & Freshwater Fisheries Act 1975 31: 1030:Rubbish and litter, including fly tipping 832:in the UK are covered by the 101 number. 1841:101 – the UK police non-emergency number 1003:, which was a joint partnership between 3358:Telephone numbers in the United Kingdom 2686:Royal Borough of Kensington and Chelsea 2573:Northern Ireland Security Guard Service 1883:Telephone numbers in the United Kingdom 1180: 690:, then a UK government minister in the 184: 138: 107: 64: 34: 27:Phone number for UK local police forces 3288:Scottish Environment Protection Agency 3180:Gangmasters and Labour Abuse Authority 1560: 1359: 1300: 725:To offer evidence for an investigation 568:Railways and Transport Safety Act 2003 385:Police Federation for Northern Ireland 380:Police Federation of England and Wales 3353:Law enforcement in the United Kingdom 2578:Canterbury Cathedral Close Constables 488:Police and Criminal Evidence Act 1984 7: 903:have always been free of charge, as 543:Criminal Justice and Police Act 2001 1696:"Police expand 101 non-urgent line" 1633:"Non-emergency phone line launched" 1021:Noisy neighbours and noise nuisance 294:Police custody and security officer 2393:Police Service of Northern Ireland 1386:"999 to get non-emergency back-up" 1245:"Summer launch for 101 crime line" 1096:harmonised service of social value 1072:Police Service of Northern Ireland 1036:Drug-related anti-social behaviour 899:Calls to the 101 number from a BT 710:Promotional identity of the scheme 25: 760:A suspect is at a scene or nearby 518:Environmental Protection Act 1990 284:National Highways traffic officer 2093: 2046: 1414:Hymas, Charles (31 March 2020). 1384:Richardson, Tim (8 March 2006). 1257:British Broadcasting Corporation 1152:999 (emergency telephone number) 1136: 1122: 1108: 731:To make an enquiry to the police 493:Road Traffic Regulation Act 1984 289:Police community support officer 3314:Northern Ireland Prison Service 1846:Using 101 to contact the police 784:101 may be easily mistaken for 513:Protection of Children Act 1989 508:Road Traffic Offenders Act 1988 279:National Crime Agency (officer) 3226:Marine Management Organisation 3060:British Indian Ocean Territory 757:A crime appears to be imminent 553:Anti-social Behaviour Act 2003 263:High Court enforcement officer 1: 3368:Three-digit telephone numbers 3257:Marine and Fisheries Division 1082:Similar projects such as the 1039:Problems with street lighting 800:, it is now free to call 101. 340:Police and crime commissioner 3252:His Majesty's Prison Service 3221:His Majesty's Prison Service 3032:British Overseas Territories 2583:Chester Cathedral Constables 355:Neighbourhood policing teams 213:Civilian enforcement officer 3278:Health and Safety Executive 3247:Health and Safety Executive 3216:Health and Safety Executive 3013:Honorary Police (volunteer) 2874:Tyne Improvement Commission 2822:Tees and Hartlepool Harbour 2210:Hampshire and Isle of Wight 1814:. July 2010. 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674:(SNEN) in the 670:is the police 663: 662: 660: 659: 652: 645: 637: 634: 633: 632: 631: 626: 618: 617: 614: 613: 607: 604: 603: 600: 599: 596: 595: 590: 585: 580: 575: 570: 565: 560: 555: 550: 545: 540: 535: 530: 525: 520: 515: 510: 505: 500: 495: 490: 485: 480: 475: 470: 465: 460: 455: 449: 446: 445: 442: 441: 438: 437: 432: 427: 422: 417: 412: 402: 397: 392: 387: 382: 377: 372: 367: 362: 357: 352: 347: 342: 337: 331: 328: 327: 324: 323: 322: 321: 316: 311: 309:Traffic warden 306: 301: 299:Prison officer 296: 291: 286: 281: 276: 271: 266: 260: 255: 250: 245: 240: 235: 230: 225: 220: 210: 205: 200: 195: 187: 186: 185:Types of agent 182: 181: 180: 179: 174: 169: 167:Service police 164: 159: 154: 149: 141: 140: 136: 135: 134: 133: 128: 123: 118: 110: 109: 105: 104: 103: 102: 97: 92: 87: 86: 85: 80: 67: 66: 62: 61: 60: 59: 54: 49: 41: 40: 26: 24: 14: 13: 10: 9: 6: 4: 3: 2: 3385: 3374: 3371: 3369: 3366: 3364: 3361: 3359: 3356: 3354: 3351: 3350: 3348: 3325: 3322: 3320: 3317: 3315: 3312: 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117  1993: 1989: 1983: 1980: 1976: 1970: 1967: 1965: 1962: 1960: 1957: 1955: 1952: 1950: 1947: 1946: 1944: 1940: 1934: 1931: 1929: 1926: 1924: 1921: 1919: 1916: 1915: 1913: 1909: 1903: 1900: 1898: 1895: 1894: 1892: 1888: 1884: 1877: 1872: 1870: 1865: 1863: 1858: 1857: 1854: 1847: 1844: 1842: 1839: 1838: 1834: 1817: 1813: 1809: 1805: 1799: 1796: 1791: 1787: 1786:www.BBC.co.uk 1783: 1777: 1774: 1761: 1757: 1753: 1749: 1743: 1740: 1727: 1723: 1719: 1713: 1710: 1705: 1701: 1697: 1691: 1688: 1675: 1671: 1664: 1658: 1655: 1643:. 14 May 2006 1642: 1638: 1634: 1628: 1625: 1613: 1609: 1602: 1596: 1593: 1590: 1586: 1583: 1578: 1575: 1570: 1564: 1548: 1547:UK Government 1544: 1540: 1534: 1532: 1530: 1526: 1521: 1520:The Telegraph 1517: 1513: 1507: 1504: 1499: 1498:UK Government 1495: 1491: 1485: 1482: 1477: 1476:UK Government 1473: 1469: 1463: 1460: 1447: 1446:The Telegraph 1443: 1438: 1431: 1428: 1423: 1422: 1421:The Telegraph 1417: 1410: 1407: 1395: 1391: 1387: 1380: 1378: 1374: 1369: 1363: 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Retrieved 1214:the original 1205: 1116:Crime portal 1081: 1053: 1042: 1013: 995:, from June 990: 955: 952: 940: 932:Virgin Media 909: 898: 873: 839: 827: 811: 810: 769: 766: 741: 737: 715: 713: 696: 688:Hazel Blears 667: 666: 435:Warrant card 424: 90:Firearms use 29: 2860:River Clyde 2692:Royal Parks 2361:South Wales 2356:North Wales 2346:Dyfed-Powys 2315:West Mercia 2270:Northumbria 2126:Territorial 1890:Number plan 1848:— at GOV.uk 1346:Home Office 1287:Home Office 1210:Home Office 943:Home Office 924:Vodafone UK 842:Home Office 692:Home Office 400:Police Oath 360:Police area 350:Home Office 162:Park police 157:Port police 3347:Categories 3100:Montserrat 3079:Gibraltar 2867:River Tyne 2767:Bute Docks 2731:Birmingham 2707:Wandsworth 2659:Hillingdon 2520:Manchester 2506:Birmingham 2476:Manchester 2462:Birmingham 2245:Merseyside 2230:Lancashire 2220:Humberside 2175:Derbyshire 1822:11 October 1766:31 October 1732:11 October 1680:31 October 1647:12 January 1617:11 October 1553:31 October 1399:31 October 1352:31 October 1293:31 October 1263:12 January 1220:9 November 1175:References 836:Exceptions 172:Non-police 2979:Guernsey 2738:Liverpool 2724:Brighton 2680:Redbridge 2628:Greenwich 2513:Liverpool 2469:Liverpool 2330:Wiltshire 2165:Cleveland 1066:in April 970:Sheffield 958:Hampshire 772:textphone 629:Terrorism 233:Constable 108:Equipment 3271:Scotland 3168:National 3044:Bermuda 3040:Anguilla 2653:Havering 2647:Haringey 2441:Airports 2406:National 2370:Scotland 2155:Cheshire 1933:PhONEday 1790:BBC News 1704:BBC News 1585:Archived 1563:cite web 1362:cite web 1303:cite web 1102:See also 1064:Scotland 960:and the 916:giffgaff 901:payphone 824:Coverage 410:Scotland 329:Concepts 304:Tipstaff 131:Vehicles 121:Firearms 116:Aviation 73:Agencies 3204:England 3004:Jersey 2919:Italics 2493:Markets 2290:Suffolk 2255:Norfolk 2170:Cumbria 2133:England 2010:118 xxx 2005:116 123 1998:NHS 111 1982:116 111 1969:116 000 1452:7 March 1168:NHS 111 986:Rutland 966:Cardiff 949:History 930:. Both 786:NHS 111 198:Bailiff 95:History 83:defunct 57:Prisons 3123:Police 3053:Police 2988:Police 2701:Sutton 2673:Newham 2601:London 2300:Sussex 2295:Surrey 2190:Durham 2185:Dorset 1984:  1971:  1494:GOV.UK 1472:GOV.UK 1078:Future 1070:. The 984:, and 779:Issues 65:Topics 52:Courts 3240:Wales 2753:Ports 2716:Other 2616:Brent 2593:Parks 2351:Gwent 2339:Wales 2195:Essex 1988:NSPCC 1812:Ofcom 1666:(PDF) 1604:(PDF) 1162:3-1-1 1088:NSPCC 1049:Wales 912:pence 793:pence 624:Crime 177:Other 100:Ranks 2225:Kent 2030:1571 2025:1471 1824:2012 1768:2020 1734:2012 1682:2020 1649:2008 1619:2012 1569:link 1555:2020 1454:2016 1401:2020 1368:link 1354:2020 1309:link 1295:2020 1265:2008 1222:2015 1068:2013 1060:2012 1058:and 1056:2011 1045:2009 1007:and 997:2006 934:and 928:2019 920:2018 818:2013 798:2020 702:Uses 447:Acts 2665:Kew 2035:999 2020:123 2015:119 1964:112 1959:111 1954:105 1949:101 991:In 748:112 746:or 744:999 668:101 47:Law 3349:: 1810:. 1806:. 1788:. 1784:. 1754:. 1750:. 1724:. 1720:. 1702:. 1698:. 1672:. 1668:. 1639:. 1635:. 1610:. 1606:. 1565:}} 1561:{{ 1545:. 1541:. 1528:^ 1518:. 1514:. 1496:. 1492:. 1474:. 1470:. 1444:. 1440:. 1418:. 1392:. 1388:. 1376:^ 1364:}} 1360:{{ 1344:. 1340:. 1317:^ 1305:}} 1301:{{ 1285:. 1281:. 1255:– 1251:. 1247:. 1230:^ 1208:. 1204:. 1183:^ 1011:. 988:. 980:, 976:, 972:, 968:, 922:. 905:BT 770:A 408:- 2956:e 2949:t 2942:v 2085:e 2078:t 2071:v 2000:) 1990:) 1986:( 1977:) 1973:( 1875:e 1868:t 1861:v 1826:. 1770:. 1736:. 1684:. 1651:. 1621:. 1571:) 1557:. 1522:. 1456:. 1424:. 1403:. 1370:) 1356:. 1311:) 1297:. 1267:. 1224:. 656:e 649:t 642:v 219:) 215:( 20:)

Index

101 telephone number
Law enforcement
in the United Kingdom

Law
Courts
Prisons
Agencies
police forces
defunct
Firearms use
History
Ranks
Aviation
Firearms
Uniform and equipment
Vehicles
Territorial police forces
Special police forces
Port police
Park police
Service police
Non-police
Other
Accredited person
Bailiff
Certified enforcement agent
Civil enforcement officer
Civilian enforcement officer
magistrates' bailiffs
Civilian security officer
Special constabulary

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