161:, halting takeoffs but allowing aircraft aloft to reach their destinations. Other carriers internationally were also affected. Around 10:30 a.m. Eastern time, AP reported that about 1,500 flights had already been cancelled in the United States due to the outage. While American Airlines, United, and other carriers internationally recovered relatively quickly after Friday, Delta, by far the hardest hit of the
293:: "Stories about people in lines of more than a hundred people with just one customer service agent serving them at an airport, that's completely unacceptable." By then, numerous passengers had ended up in different airports than their baggage because of Delta's flight cancellations, resulting in large piles of unclaimed suitcases and other checked baggage at Delta's airport terminals around the world.
243:
11 a.m. on July 19, but was overwhelmed by the backlog of updates awaiting processing and had been trying to catch up ever since. After the ground stop left too many crew members in the wrong places, Delta struggled to assemble enough pilots and flight attendants at airport gates to operate scheduled flights.
288:
On July 23, Secretary
Buttigieg estimated that over 500,000 passengers had been affected by Delta flight cancellations. He told a press conference, "There's a lot of things I'm very concerned about, including people being on hold for hours and hours, trying to get a new flight, people having to sleep
242:
apologized to customers in a statement and revealed that the outage had left one of Delta's crew-tracking software programs "unable to effectively process the unprecedented number of changes triggered by the system shutdown". Delta CIO Rahul Samant said the program had been brought back online around
246:
Many flights were repeatedly delayed and finally canceled because the one or two crew members who made it to the gate for a particular flight kept hitting their legal flight time limit before the airline could finish fully staffing the flight, and this caused the crisis to snowball as those crew and
234:
While other carriers recovered, the crisis continued for Delta with more than 1,400 flights cancelled on July 20 followed by more than 1,300 flights on July 21. With so many passengers still stuck in
Hartsfield–Jackson after two consecutive nights, the airport implemented a "concessions crisis plan"
230:
were also overwhelmed, with restrooms and trash reportedly "out of control". Without warning, Delta banned unaccompanied minors on its flights through the end of July 23. This imposed hardship on parents who had been counting on that service to enable their children to fly without the expense of an
387:
Delta faced criticism for doing only the "bare minimum" for consumers and only after pressure from regulators and politicians while its CEO avoided interviews and fled to Paris for the
Olympics. One commentator described Bastian's trip to Paris at the height of the disruption as "the most Marie
128:
was issued by major carriers but while other carriers quickly recovered, the crisis continued for Delta with the airline finally resuming normal flight operations on July 25. Delta confirmed that the crisis resulted in the cancellation of over 7,000 flights over the five days of the disruption
325:
that over 7,000 flights had been cancelled over five days, and estimated its losses at $ 380 million in lost revenue and $ 170 million in expenses (adding up to about $ 550 million). Delta also estimated that around 1.3 million passengers had been affected by the flight cancellations.
265:
On July 22, Delta cancelled more than 1,200 flights. On 23 July, the
Department of Transportation announced the launch of a formal investigation into Delta's treatment of passengers. Delta officials promised to cooperate but said the airline was focused on its recovery.
354:
reported that the department was investigating allegedly misleading communications from Delta that offered only credit towards future Delta flights as compensation for cancelled flights and failed to clearly notify passengers of their legal right to a cash refund.
307:
Delta claimed to have returned to normal flight operations on July 25, having cancelled nearly 8,000 flights. However, at that time, Delta had yet to reunite thousands of passengers with their luggage and had not reconstructed travel plans for many passengers.
338:'s Office of Aviation Consumer Protection opened an investigation into Delta Air Lines noting "continued widespread flight disruptions and reports of concerning customer service failures" while other carriers returned to normal levels of service.
374:
status. The lawsuit alleged that "Delta’s failure to recover from the CrowdStrike outage left passengers stranded in airports across the country and the world and, in many cases, thousands of miles from home" with "disastrous" impact.
383:
Delta's response to the operational disruption significantly undermined Delta's reputation with consumers. Analysts noted that melting down while peers returned to normal operations had destroyed Delta's image as a reliable carrier.
136:
opened an investigation into Delta for potential violations of consumer rights. Delta's bungled response to the operational disruption and lackluster support for impacted passengers significantly undermined its "premium" positioning.
225:
was charging $ 1,000 for a one-way train ticket from
Atlanta to Tampa. Visibly distraught passengers with nowhere to go were seen trying to sleep in the airport on hard linoleum floors without blankets or food. The airport's
220:
hotels and rental car companies were overwhelmed by the crisis, leaving travelers no option but to stay in the airport. One traveler attempting to return home to Tampa (after giving up on reaching
California) reported that
851:
274:
285:, released a statement alleging "families across the country are still stranded at airports due to last week’s global technology outage, and the slow response by some airlines to this meltdown has been unacceptable."
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and a plan to reunite passengers with their checked baggage. However, passengers in
Atlanta continued to report "jam-packed" conditions and "heartbreaking" scenes in the terminals.
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Buttigieg noted that Delta had failed to take care of consumers during its operational collapse. The
Department of Transportation's previous investigation into the
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1010:
496:
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213:
1164:"Amid Delta's Network Meltdown That Still Has Passengers Stranded, Cantwell Reminds Airline To Comply With the Law | U.S. Senator Maria Cantwell of Washington"
1816:
983:
780:
680:
Sorkin, Andrew Ross; Mattu, Ravi; Warner, Bernhard; Kessler, Sarah; Merced, Michael J. de la; Hirsch, Lauren; Livni, Ephrat; Gaffney, Austyn (19 July 2024).
1646:
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335:
321:
Following the disruption, Delta CEO Ed
Bastian said the disruption had cost the airline $ 500 million. On August 9, Delta confirmed in a filing with the
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and "historic in scale". This resulted in flight disruption globally with 5,078 flights, 4.6% of those scheduled that day, cancelled. An unrelated
322:
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Over 1,200 Delta Air Lines flights were canceled on July 19. Thousands of stranded travelers were forced to spend the night at
681:
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During the disruption, passengers had filed more than 5,000 complaints about Delta with the
Department of Transportation.
262:
had received hundreds of complaints about Delta, and reminded the airline of its legal obligations to affected passengers.
105:
1011:"Delta cancels hundreds of flights Sunday as outage problems continue: Impact of Friday's outage continues for third day"
940:"Restorations are ongoing after global tech outage strands thousands at airports, disrupts hospitals and public services"
939:
289:
on airport floors, even accounts of unaccompanied minors being stranded in airports, unable to get on a flight". He told
1799:"Delta CEO Ed Bastian Faces Intense Criticism for Heading to Paris Days After the Airline Canceled Thousands of Flights"
727:
750:"Microsoft IT outage latest: Security firm Crowdstrike finds cause of global IT 'disaster' – as cyber attack ruled out"
350:
stating that "All airline passengers have the right to be treated fairly, and I will make sure that right is upheld".
205:, compounded airlines' problems. However, while other airlines quickly recovered operations, Delta Air Lines did not.
296:
On July 24, while Delta continued its operational collapse, CEO Ed Bastian abandoned Delta headquarters to enjoy the
247:
their aircraft were now in the wrong place for the following day's flights. A similar phenomenon occurred during the
911:
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277:, wrote to Bastian to demanding that Delta stop failing to fulfill its obligations under law. Meanwhile, Rep.
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including the cancelation of over 1,200 flights. The crisis began on the morning of Friday, July 19 when a
194:
1773:
1425:"'Just shocking': Delta passengers tell of airport agony and honeymoon travel woes during tech meltdown"
304:
noted that the CEO had “first class seat” to Paris instead of taking ownership of the massive meltdown.
181:
distributed a faulty update to its Falcon Sensor security software that caused widespread problems with
117:
1188:"Washington senator accuses Delta Air Lines of not being transparent about refunds after system outage"
1563:"Delta faces federal investigation as it scraps hundreds of flights for fifth straight day - CBS News"
875:"Backups continue at Hartsfield-Jackson airport after global tech outage, Delta offers reimbursements"
527:"Global tech outage live updates: Flights grounded and offices hit as internet users face disruptions"
1214:"Thousands of Delta passengers still stranded as flight cancellations continue days after IT outage"
1474:
297:
63:
1729:
1348:"Delta's CEO went to Paris Olympics as his airline struggles to recover from massive meltdown"
689:
186:
182:
158:
1697:"Delta passengers sue airline over refund refusals after CrowdStrike meltdown | CNN Business"
17:
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165:, experienced an operational disruption that continued for multiple days past the incident.
1283:"Delta faces federal investigation as it scraps hundreds of flights for fifth straight day"
440:"Delta, United and American Airlines flights grounded due to communication issue, FAA says"
1622:"Delta's CEO is off to Paris while his airline struggles to recover from massive meltdown"
497:"All Delta, United, Allegiant and American Airlines flights grounded. Here's what we know"
198:
154:
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84:
370:
In August 2024, passengers left stranded and refused refunds by Delta filed suit seeking
1450:"'A lot of ruckus:' Delta passengers say they still can't find luggage after IT outage"
411:
347:
270:
255:
975:"Families Left Scrambling After Delta Bars Minors From Flying Alone in Wake of Outage"
1841:
1647:"Department of Transportation opens investigation into Delta over flight disruptions"
217:
202:
174:
649:
Milmo, Dan; Kollewe, Julia; Quinn, Ben; Taylor, Josh; Ibrahim, Mimi (19 July 2024).
720:"Global IT chaos persists as Crowdstrike boss admits outage could take time to fix"
466:"Live: 'Completely unprecedented' outage causes havoc with IT systems across globe"
371:
1537:
278:
178:
146:
125:
651:"'Largest IT outage in history' hits Microsoft Windows and causes global chaos"
239:
185:
computers running the software. As a result, roughly 8.5 million systems
1733:
719:
693:
407:"United, Delta and American Airlines issue global ground stop on all flights"
94:
Over 7,000 Delta flights cancelled affecting plans of 1.3 million passengers
1251:"Investigation of Delta cancellations focuses on possibly misleading texts"
843:"Thousands stuck at Atlanta airport overnight. Travel mess could last days"
1092:
Aratani, Lori; Duncan, Ian; Andrade, Sofia; Gregg, Aaron (July 23, 2024).
912:"Stranded in the CrowdStrike Meltdown: 'No Hotel, No Food, No Assistance'"
1817:"Delta spent years building a premium reputation. Then it had a meltdown"
1722:"Delta spent years building a premium reputation. Then it had a meltdown"
290:
1400:"Delta Air Lines will return to normal operations by Thursday, CEO says"
1051:"Delta Cancels More Flights as It Struggles to Recover From Tech Outage"
812:"Delta passengers are angry – but will be back. They have little choice"
227:
109:
1095:"Delta under federal investigation as it cancels thousands of flights"
1506:"Delta lobs another volley at CrowdStrike, outlines cost of meltdown"
588:"Flight Cancellations Caused by Tech Outage Continue Through Weekend"
222:
190:
1589:"Thousands file complaints after Delta Airlines cancellation chaos"
1774:"Delta Needs To Take Accountability For Meltdown, Drop The Hubris"
810:
Isidore, Chris; Timm-Garcia, Jaide; Rosales, Isabel (2024-07-28).
113:
1376:"Where Was Ed? Delta CEO Fled To Europe During Airline Meltdown"
1218:
879:
781:"Microsoft confirms CrowdStrike update also hit Windows 365 PCs"
558:"Delta Has Operational Meltdown, Thousands Of Flights Cancelled"
1475:"Delta spent $ 500 million dealing with the CrowdStrike outage"
1314:"Suitcase piles start filling airports amid Delta outage chaos"
405:
El-Bawab, Nadine; Margolin, Josh; Haworth, Jon (20 July 2024).
1538:"Delta Airlines hits out at CrowdStrike, alleging $ 500m loss"
193:
in what has been called the largest outage in the history of
438:
Yeung, Jessie; Afshar, Paradise; Yan, Holly (19 July 2024).
73:
Computer system failure due to outdated systems following
275:
Senate Committee on Commerce, Science, and Transportation
1755:"Delta's flight disruptions hit its premium brand image"
620:"Helping our customers through the CrowdStrike outage"
283:
House Committee on Transportation and Infrastructure
120:
experienced an operational disruption following the
1133:"Why Delta was hit so hard by the global IT outage"
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32:
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214:busiest airport in the world by passenger traffic
1212:Lifsey, Jennifer; Wilson, Asia (July 23, 2024).
362:resulted in a $ 140 million fine for Southwest.
210:Hartsfield–Jackson Atlanta International Airport
1675:"Delta meltdown is Buttigieg's latest headache"
330:U.S. Department of Transportation investigation
1620:Isidore, Chris; Rosales, Isabel (2024-07-24).
1346:Isidore, Chris; Rosales, Isabel (2024-07-24).
1125:
1123:
1121:
132:In the aftermath of the Delta disruption, the
835:
833:
831:
585:Sider, Alison; Khan, Natasha (21 July 2024).
149:was issued by the three major U.S. carriers,
8:
938:Faheid, Dalia; Sottile, Zoe (20 July 2024).
27:
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682:"Counting the Costs of a Global IT Outage"
336:United States Department of Transportation
134:United States Department of Transportation
26:
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1043:
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873:Dean, Hope; Wilson, Asia (20 July 2024).
388:Antoinette thing any business could do".
360:2022 Southwest Airlines scheduling crisis
249:2022 Southwest Airlines scheduling crisis
904:
902:
909:Chung, Christine (September 13, 2024).
580:
578:
397:
129:affecting over 1.3 million passengers.
1312:Bondarenko, Veronika (July 24, 2024).
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323:US Securities and Exchange Commission
7:
1503:Yamanouchi, Kelly (August 8, 2024).
1517:from the original on 12 August 2024
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986:from the original on 10 August 2024
791:from the original on 18 August 2024
201:outage, affecting services such as
1485:from the original on 1 August 2024
1293:from the original on 8 August 2024
1130:Yamanouchi, Kelly (22 July 2024).
1008:Yamanouchi, Kelly (21 July 2024).
840:Yamanouchi, Kelly (20 July 2024).
273:, in her capacity as chair of the
25:
1601:from the original on 27 July 2024
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537:from the original on 20 July 2024
507:from the original on 19 July 2024
476:from the original on 20 July 2024
446:from the original on 19 July 2024
419:from the original on 19 July 2024
145:In the mid-morning of July 19, a
1726:The Atlanta Journal-Constitution
1673:Pawlyk, Orinka (July 27, 2024).
1536:Yousif, Nadine (8 August 2024).
1511:The Atlanta Journal-Constitution
1138:The Atlanta Journal-Constitution
1016:The Atlanta Journal-Constitution
848:The Atlanta Journal-Constitution
302:Association of Flight Attendants
1753:Singh, Rajesh (July 25, 2024).
1281:Picchi, Aimee (July 23, 2024).
779:Gatlan, Sergiu (20 July 2024).
556:Schlappig, Ben (21 July 2024).
260:US Department of Transportation
104:, a major U.S. carrier and the
28:2024 Delta Air Lines disruption
1695:Maruf, Ramishah (2024-08-07).
618:Weston, David (20 July 2024).
495:Linder, Brian (19 July 2024).
258:said on social media that the
253:US Secretary of Transportation
212:, Delta's largest hub and the
1:
1797:Aten, Jason (July 28, 2024).
1772:Schlappig, Ben (2024-07-24).
1587:Angel, Greg (July 25, 2024).
1248:Duncan, Ian (July 26, 2024).
972:Zhuang, Yan (July 23, 2024).
18:2024 Delta Air Lines meltdown
1048:Zhuang, Yan (22 July 2024).
281:, the ranking member of the
189:and were unable to properly
106:largest airline in the world
345:Secretary of Transportation
1869:
1454:WSB-TV Channel 2 - Atlanta
36:July 19–25, 2024
1374:Leff, Gary (2024-07-24).
122:2024 CrowdStrike incident
75:2024 CrowdStrike incident
454:– via www.msn.com.
1168:www.cantwell.senate.gov
238:On July 21, Delta CEO
195:information technology
118:market capitalization
231:accompanying adult.
64:Flight cancellations
1720:Yamanouchi, Kelly.
1256:The Washington Post
1100:The Washington Post
593:Wall Street Journal
379:Reputational damage
352:The Washington Post
298:2024 Paris Olympics
29:
1778:One Mile at a Time
1380:View from the Wing
1219:Atlanta News First
1056:The New York Times
980:The New York Times
917:The New York Times
880:Atlanta News First
686:The New York Times
562:One Mile at a Time
100:In mid July 2024,
1821:West Hawaii Today
366:Class action suit
251:. That same day,
183:Microsoft Windows
163:US major airlines
159:American Airlines
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16:(Redirected from
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