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114:. On October 14, 2016, President Rodrigo Duterte signed Executive Order No. 6 which institutionalized the hotline and established the 8888 Citizens' Complaint Center. The order placed the contact center under the supervision of the Office of the Cabinet Secretary and also directed the office to provide other communication channels for public complaints, such as SMS, e-mail, website and social networking sites. The order also provides for administrative sanctions to be imposed on government officials who fail to respond timely to the complaints received through the hotline.
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As of
January 2017, the 8888 Citizens' Complaint Center receives more than 1,000 complaints from the public per day. According to Civil Service Commission Chairperson Alicia de la Rosa–Bala, the government agencies the complaint center received the most complaints about since its inception in August
72:
in July 2019 to address queries or grievances from the public directed to government agencies, bureaus and offices that are sourced from field interviews, social media, and actual case studies from the hotline and the
Presidential Complaint Center. The program, which airs weekly, is also meant for
138:
regarding the issuance of land titles. De la Rosa–Bala said the complaints they have received vary from inaction on submitted applications or requests, slow processing of papers, snubs by civil servants, irritable government employees, fee overcharging, and the presence of "fixers" in government
89:
Before the introduction of 8888, citizens seeking to make a complaint about a service provided by a government official would have to dial 1–6565 or the
Contact Center ng Bayan (CCB) hotline. Introduced in 2012, the CCB served as the national government's helpdesk providing a public feedback
94:
to support the implementation of
Republic Act 9485 or the Anti-Red Tape Act of 2007. From its inception in 2012 to June 2016, the Civil Service Commission facilitated a total of 175,481 transactions ranging from calls, e-mails and SMS messages through the Contact Center ng Bayan.
658:
614:
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mechanism linking the public and certain frontline government agencies. The CCB was established by the Civil
Service Commission and the Information and Communications Technology Office–National Computer Center of the
81:, Assistant Secretary Kris Roman of the Offices of the Chief Presidential Legal Counsel and Presidential Spokesperson and news anchor, Ms. Trixie Jaafar. It aired until 2022, the year when Duterte's presidency ended.
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which coordinates with the concerned government agency for the prompt resolution of public grievances and to provide feedback on the action taken on citizens' concerns within 72 hours.
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the public to better understand the processes not only of the hotline but also of the featured agency of the week. Digong 8888 Hotline was hosted by
President
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to allow the public to report poor government front-line service delivery and corrupt practices in all government agencies,
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8888 hotline was launched on August 1, 2016 along with the new emergency hotline
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National public service hotline operated by the
Government of the Philippines
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39:
340:
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264:"Digong 8888 Hotline TV 'level up' mode to address complaints"
286:"CSC encourages usage of 'Sumbungan ng Bayan,' 8888 hotline"
158:"Dial 8888, 911: Gov't opens complaints, emergency hotlines"
156:
Marasigan, T.; Macapagal, M.; Atuelan, H. (August 1, 2016).
320:"SSS, LTO, BIR, Pag-IBIG get most flak in 8888 hotline"
57:
The 8888 Citizens' Complaint Center is managed by the
46:. It was introduced on August 1, 2016, by President
989:
936:
883:
810:
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487:
417:
220:"Duterte signs EO to institutionalize 8888 hotline"
126:regarding the issuance of plates and licenses, the
677:Universal Access to Quality Tertiary Education Act
122:regarding release of pensions and benefits, the
77:Chief Legal Counsel and Spokesperson, Secretary
356:
246:"'Digong 8888 Hotline' airs on PTV-4 in July"
8:
1298:Establishments by Philippine executive order
52:government-owned and controlled corporations
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363:
349:
341:
213:
211:
102:Executive Order No. 6 signed by President
672:Free Internet Access in Public Places Act
134:regarding processing of papers, and the
1067:Good conduct time allowance controversy
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1288:2016 establishments in the Philippines
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130:or PAGIBIG regarding loan grants, the
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742:Community-Based Monitoring System Act
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1278:Telephone numbers in the Philippines
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802:Amendments to the Public Service Act
707:Philippine Identification System Act
590:Public Utility Vehicle modernization
92:Department of Science and Technology
398:Davao City 1st district Congressman
757:Transnational Higher Education Act
712:Philippine HIV and AIDS Policy Act
14:
797:Department of Migrant Workers Act
545:Revolutionary government proposal
394:(2013–2016, 2001–2010, 1988–1998)
318:Torres, S.A. (January 12, 2017).
244:Corrales, Nestor (July 3, 2019).
68:, was thereafter launched by the
59:Office of the Executive Secretary
1250:
1238:
1226:
1214:
1203:
1202:
1124:2020–2022 Taal Volcano eruptions
1072:Shutdown of ABS-CBN broadcasting
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188:"Executive Order No. 6, s. 2016"
787:Alternative Learning System Act
782:Bayanihan to Recover as One Act
218:Romero, A. (October 26, 2016).
772:National Academy of Sports Act
195:Official Gazette (Philippines)
1:
1293:Presidency of Rodrigo Duterte
44:government of the Philippines
1109:Water crisis in Metro Manila
1054:Partido Demokratiko Pilipino
767:Bayanihan to Heal as One Act
386:President of the Philippines
128:Home Development Mutual Fund
818:State of the Nation Address
667:Anti-Distracted Driving Act
610:Canadian waste repatriation
605:Repatriation of Kuwait OFWs
575:K-12 implementation process
136:Land Registration Authority
70:People's Television Network
1314:
1114:30th Southeast Asian Games
1048:Mula sa Masa, Para sa Masa
1027:Diehard Duterte Supporters
687:Ease of Doing Business Law
632:COVID-19 pandemic response
560:Burial of Ferdinand Marcos
442:Administration and cabinet
284:Diola, C. (July 5, 2013).
132:Bureau of Internal Revenue
124:Land Transportation Office
1164:
1017:Hugpong sa Tawong Lungsod
865:
727:Universal Health Care Act
620:Manila Bay rehabilitation
378:
404:Vice Mayor of Davao City
38:national public service
1119:2019 Reed Bank incident
732:Magna Carta of the Poor
406:(2010–2013, 1986–1987 (
1077:PhilHealth controversy
722:Rice Tariffication Law
702:Bangsamoro Organic Law
595:Boracay rehabilitation
535:Freedom of Information
120:Social Security System
107:
1134:Red-tagging incidents
1062:Dengvaxia controversy
855:August 7, 2016 speech
792:BFP Modernization Act
762:Malasakit Centers Act
642:vaccination programme
637:community quarantines
625:Manila Dolomite Beach
580:Marawi rehabilitation
101:
1170:← Benigno Aquino III
1012:Hugpong ng Pagbabago
1007:Coalition For Change
752:Philippine Space Act
570:Proclamation No. 216
529:Philippines v. China
521:Build! Build! Build!
22:, also known as the
1088:Domestic incidents
956:Elizabeth Zimmerman
565:Proclamation No. 55
462:Impeachment efforts
452:International trips
392:Mayor of Davao City
296:on November 7, 2016
290:The Philippine Star
224:The Philippine Star
106:on October 14, 2016
66:Digong 8888 Hotline
32:President's Hotline
1103:Republic v. Sereno
777:Anti-Terrorism Act
585:2017 ASEAN Summits
555:Executive Order 26
550:Executive Order 10
108:
1265:
1264:
1177:Bongbong Marcos →
1129:COVID-19 pandemic
1097:Mangkhut (Ompong)
1082:Pharmally scandal
1022:Davao Death Squad
980:Sebastian Duterte
964:(common-law wife)
962:Honeylet Avanceña
916:2016 presidential
863:
862:
692:Mental Health Act
540:AFP modernization
64:A show entitled,
28:Complaint Hotline
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447:Executive orders
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292:. Archived from
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1283:Public services
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1185:← Jejomar Binay
1160:
1144:Vamco (Ulysses)
1092:Siege of Marawi
1042:Mocha Uson Blog
985:
950:Soledad Duterte
944:Vicente Duterte
932:
879:
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649:Balik Probinsya
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372:Rodrigo Duterte
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79:Salvador Panelo
48:Rodrigo Duterte
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1037:Duterte Youth
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958:(former wife)
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1190:Leni Robredo
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1149:Rai (Odette)
1139:Goni (Rolly)
1101:
1046:
1032:Duterte fist
974:Sara Duterte
928:2019 general
911:2013 general
906:2010 general
901:2001 general
896:1998 general
891:1988 general
527:
510:
497:War on Drugs
432:Inauguration
327:. Retrieved
324:ABS-CBN News
298:. Retrieved
294:the original
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250:INQUIRER.net
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227:. Retrieved
198:. Retrieved
165:. Retrieved
162:ABS-CBN News
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697:E-NIPAS Act
659:Legislation
400:(1998–2001)
388:(2016–2022)
1272:Categories
1244:Wikisource
976:(daughter)
502:Federalism
427:Transition
419:Presidency
143:References
139:agencies.
1256:Wikiquote
884:Elections
717:DHSUD Act
682:TRAIN Law
600:NTF-ELCAC
75:Duterte's
1232:Wikidata
1208:Category
952:(mother)
946:(father)
921:campaign
811:Speeches
489:Policies
472:timeline
467:Protests
30:and the
24:Citizens
1220:Commons
990:Related
737:4Ps Act
329:May 19,
300:May 19,
229:May 19,
200:May 19,
167:May 19,
85:History
40:hotline
34:, is a
937:Family
982:(son)
970:(son)
507:9-1-1
457:Polls
191:(PDF)
112:9-1-1
26:'
848:2021
843:2020
838:2019
833:2018
828:2017
823:2016
511:8888
509:and
383:16th
331:2017
302:2017
231:2017
202:2017
169:2017
36:24/7
20:8888
408:OIC
1274::
410:))
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364:e
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171:.
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