114:
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250:", the number used for the National Suicide Prevention Lifeline. On the day of the song's release, the lifeline received one of its highest daily call volumes; Lifeline's Facebook page also received triple the usual number of visitors, and its website reported "a 17% increase in users in May 2017 over the previous month." The song was made to bring awareness to the hotline and to the problems associated with suicide. Calls to the hotline increased by 50% the night the song was featured on the
1812:
422:
1845:
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1855:
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for the hotline. On
December 12, 2019, the Commission approved a proposed rule starting the process for public commenting and final rulemaking. The rule was adopted on July 16, 2020, in final form in a 5–0 vote by the FCC. The rule required telecommunication carriers to implement the telephone number
553:
On August 31, 2022, the CRTC announced it had finalized its decision to make 988 the national three-digit code for mental health crisis and suicide prevention services, with a scheduled implementation date of
November 30, 2023. In order to facilitate this implementation, area codes 709, 807, and 867
398:
Concerns centered on the role of emergency and police response with respect to involuntary commitment to treatment facilities and incurrence of medical bills. The hotline operator reported that before the adoption of 988, it dispatched emergency services for about 2% of calls. Its policy is to do so
210:
In July 2004, SAMHSA released a notice of funding availability (NOFA) as part of its
National Suicide Prevention Initiative (NSPI). In keeping with SAMHSA's duty to advance the goals of the National Strategy for Suicide Prevention, the NOFA called for proposals from nonprofit organizations for using
405:
A 2023 study that questioned 5,000 users of the hotline in a survey found that only a quarter of users would be "very likely" (rated as a 6 or 7 on a 7-point scale) to use the service again if they were in crisis. No reasons, however, were assessed for why users would or would not use the hotline,
549:
statement that month indicated it expected a CRTC decision on the matter before the end of 2022. As an interim measure, in June the CRTC had directed mobile service providers to provide automated messaging to those calling or texting 988 on or after July 16, 2022, redirecting them to Canada's
297:(S.2661) was signed into law by President Trump to support the implementation of the hotline. Disability advocates, calling for equity, petitioned the FCC to implement text-to-988 service for deaf, hard-of-hearing and speech-disabled people. The following month, on November 20, 2020,
334:
on July 15, 2022. 988 was officially implemented as the toll-free nationwide telephone number for the hotline on July 16. According to call centers in
Massachusetts, the easier-to-remember number and surrounding publicity increased the number of calls by about 30%.
1535:"Telecom Regulatory Policy CRTC 2022-234: Introduction of 9-8-8 as the three-digit abbreviated dialing code for mental health crisis and suicide prevention services and Northwestel Inc.'s application for modified implementation of ten-digit local dialing"
526:(CRTC) recommended using a three-digit number, most likely 988, for mental health and suicide prevention in Canada, and began consultations on the matter, noting that the last four area codes with seven-digit dialing and numbers that begin with 988—
382:
by pressing 1. This service caters to VA-specific mental health needs, and helps connect vets to the VA Healthcare system. In addition to the hotline, the veterans hotline also offers text messaging support through texting to
95:. The call is routed to the nearest crisis center that provides immediate counseling and a referral to a local mental health service. The Lifeline supports people who call for their own crisis or for someone they care about.
558:
area only) were required to convert to ten-digit dialing by no later than May 31, 2023 (area code 506 was already scheduled to convert to ten-digit dialing by April 2023). The
Canadian 988 hotline, managed by the
378:(VA) partnered with SAMHSA and the National Suicide Prevention Lifeline to provide a hotline to help veterans in emotional crisis. Callers who are U.S. military veterans have the option of being routed to the
1889:
214:
In
September 2004, the Mental Health Association of New York City (MHA-NYC) was selected to administer the federally funded network of crisis centers named the National Suicide Prevention Lifeline.
1104:
1530:
1509:
523:
360:
and most social media services return the telephone number and website of the lifeline as the first result for searches related to suicide, such as "how to tie a noose" or "I want to die."
1904:
218:
204:
1041:
387:, as well as an online chat service for those who want to use the hotline. The hotline also serves the needs of active duty service members, their families, and veterans' caregivers.
901:
327:
Massachusetts officials asked the FCC to change the routing of calls, which was supposed to be based on the area code of the caller's telephone, to that of the physical location.
1625:
222:
254:. Many of the callers to several crisis centers have mentioned Logic's song, and a third of those callers were struggling with suicidal thoughts. The song was performed at the
1302:
211:
a toll-free number and website to expand, enhance and sustain a network of certified crisis centers providing suicide prevention and intervention services to those in need.
724:
278:
988 to route calls to the existing service number by July 16, 2022. This provided sufficient time to expand staff and training to handle the anticipated call volume.
273:
and other agencies to consider a three-digit telephone number for the hotline. On August 15, 2019, FCC staff recommended that the
Commission designate the number
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1457:"Call for comments – Introduction of a three-digit abbreviated dialing code for mental health crisis and suicide prevention services"
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1788:
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776:"FCC Staff Recommends that Commission Consider Designating 988 as the 3-digit Number for a National Suicide Prevention Hotline"
304:
Implementation of a new three-digit dialing code had implications for the structure of the telephone dialing procedures in the
113:
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587:
1144:
902:"Nation's Largest Suicide Prevention Organization Celebrates National Suicide Hotline Designation Act (S.2661) Becoming Law"
512:
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47:
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is a component of the
National Suicide Prevention Initiative (NSPI), a multi-project effort to reduce suicide led by the
577:
509:
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1750:
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1727:
1688:
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251:
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1005:"T‑Mobile Makes 988 Emergency Lifeline's Critical Mental Health Support Services Immediately Available to Customers"
320:
or retire the 988 exchange. Where ten-digit dialing was elected, which was the case in 82 numbering plan areas–only
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The launch of the U.S. service in July 2022 caused increased attention to the then-still-pending
Canadian plans; a
505:
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89:
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only if the caller does not cooperate with making a safety plan and seems likely to act on a plan of suicide.
1379:"Use, Potential Use, and Awareness of the 988 Suicide and Crisis Lifeline by Level of Psychological Distress"
1692:
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In the United States, the 988 number was implemented in July 2022 as an evolution of its predecessor, a
27:
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379:
369:
349:
339:
1064:"Transition to 10-digit dialing (for 988 as 3-digit access to National Suicide Prevention Lifeline)"
1645:
1348:"Millions have used the 988 mental health crisis line, but most say they wouldn't turn to it again"
313:
309:
1377:
Purtle, Jonathan; McSorley, Anna-Michelle Marie; Adera, Abigail Lin; Lindsey, Michael A. (2023).
699:
597:
450:
263:
142:
51:
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1032:"Wisconsin residents will soon be required to dial the area code in order to make local calls"
421:
317:
1400:
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582:
43:
877:"Advocates Hope For A 'Turning Point' In Suicide Prevention With 988 Crisis Hotline Number"
818:
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243:
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nor were findings released about how these users might use alternate methods of support.
1592:
1405:
1378:
725:"Logic Tweets National Suicide Prevention Lifeline Statistics Since His '1-800' Release"
180:
1395:
602:
572:
235:
696:"Lonely? Trapped? Hopeless? Alone? When it seems like there is no hope, there is help"
1873:
849:"The National Suicide Prevention Lifeline will be available by dialing '988' in 2022"
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The hotline has also been criticized for inadequate funding and staffing shortages.
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286:
239:
85:
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On
January 1, 2005, the National Suicide Prevention Lifeline was launched by the
1795:
1322:"New national suicide lifeline struggling to keep up with volume, advocates say"
980:"T-Mobile becomes first carrier to enable 988 number for mental health services"
819:"FCC Designates '988' as 3-Digit Number for National Suicide Prevention Hotline"
555:
298:
259:
1233:
522:
to establish 988 as the national suicide prevention hotline. In June 2021, the
301:
became the first wireless carrier to implement the 988 number for voice calls.
1603:
1303:"Social media posts warn people not to call 988. Here's what you need to know"
342:(VCL). An increase of calls was reported to the VCL after the rollout of 988.
1172:"Calls to suicide lifeline have jumped in Mass. since number switched to 988"
1097:"The '988' mental health hotline is coming. But will Massachusetts be ready?"
673:
853:
395:
Criticism of the 988 hotline has garnered social media and press attention.
1414:
1118:
Substance Abuse and Mental Health Services Administration (July 15, 2022).
1063:
1557:"988 hotline for those facing mental health crisis launches across Canada"
500:
In December 2020, shortly after the U.S. FCC finalized its plans for 988,
324:
retired the prefix–it was required to be implemented by October 24, 2021.
80:
number that began in 2005. The new 988 number extends to over two hundred
1479:"Mental health experts say Canada needs a 3-digit suicide crisis hotline"
1434:
54:
357:
92:
1430:"MPs agree unanimously: Time to create a 9-8-8 suicide hotline number"
1120:"U.S. Transition to 988 Suicide & Crisis Lifeline Begins Saturday"
928:"Advocates Urge FCC To Make Suicide Hotline More Accessible - Law360"
501:
81:
1248:
1191:"Calls to veterans suicide hotline spiked over New Year's holiday"
353:
269:
The National Suicide Hotline Improvement Act of 2018 required the
77:
644:
98:
A similar operation in Canada was launched on November 30, 2023.
1506:"Telecom - Commission Letter addressed to the Distribution List"
1607:
1712:
20:
954:"T-Mobile adds 988 suicide prevention hotline to its network"
805:"FCC votes to set up 3-digit suicide hotline number like 911"
750:"H.R.2345 - National Suicide Hotline Improvement Act of 2018"
26:"1-800-273-8255" redirects here. For the song by Logic, see
1586:
1531:
Canadian Radio-television and Telecommunications Commission
1510:
Canadian Radio-television and Telecommunications Commission
1461:
Canadian Radio-television and Telecommunications Commission
524:
Canadian Radio-television and Telecommunications Commission
173:
1216:"How do search engines respond when you Google 'suicide'?"
219:
Substance Abuse and Mental Health Services Administration
205:
Substance Abuse and Mental Health Services Administration
508:
unanimously passed a non-binding motion, put forward by
330:
The National Suicide Prevention Lifeline was renamed to
670:"CMHS Programs: National Suicide Prevention Initiative"
1890:
Mental health organizations based in New York (state)
624:"988 suicide crisis helpline launches across Canada"
542:—would likely have to convert to ten-digit dialing.
1783: (North America Suicide & Crisis Lifeline)
1274:"Suicide Prevention Hotline – Military Crisis Line"
1170:Jolicoeur, Lynn; Mullins, Lisa (November 1, 2022).
1145:"National Suicide Prevention Lifeline is now 9-8-8"
478:
474:
Others via interpretation (subject to availability)
466:
456:
446:
428:
187:
168:
158:
148:
138:
120:
1737: (Austria, Egypt, and Bosnia and Herzegovina)
1598:
483:
316:(exchange) 988 were required to either change to
1905:Telecommunications-related introductions in 2005
563:(CAMH), went into service on November 30, 2023.
266:, who had died by suicide in the previous year.
193:National Suicide Prevention Lifeline (2004–2022)
1296:
1294:
207:'s (SAMHSA) Center for Mental Health Services.
164:English; Spanish also available on the hotline
1619:
8:
414:
106:
57:. In the United States, it is known as the
1834:
1626:
1612:
1604:
1591:
420:
413:
338:The telephone number is also used for the
238:released a song featuring Canadian singer
179:
112:
105:
19:"9-8-8" redirects here. For the year, see
1404:
1394:
291:National Suicide Hotline Designation Act.
295:National Suicide Hotline Designation Act
1467:from the original on February 22, 2024.
1346:McPhillips, Deidre (October 31, 2023).
614:
223:Department of Health and Human Services
1599:9-8-8 Suicide Crisis Helpline (Canada)
807:. Associated Press. December 12, 2019.
639:
637:
561:Centre for Addiction and Mental Health
550:existing suicide prevention services.
1358:from the original on November 9, 2023
952:Blumenthal, Eli (November 20, 2020).
281:In August 2019, U.S. Representatives
7:
1854:
1107:from the original on March 22, 2023.
719:
717:
497:is the service operating in Canada.
63:National Suicide Prevention Lifeline
1485:. The Canadian Press. July 17, 2022
1076:from the original on March 24, 2021
1044:from the original on March 12, 2021
875:Jolicoeur, Lynn (August 28, 2019).
228:In April 2017, for his third album
1651:Harmonised service of social value
1555:Zafar, Amina (November 30, 2023).
1428:Ho, Solarina (December 11, 2020).
1396:10.1001/jamanetworkopen.2023.41383
1301:Pattani, Aneri (August 11, 2022).
1189:III, Leo Shane (January 6, 2023).
622:Zafar, Amina (November 30, 2023).
14:
1504:Legros, Lisanne (June 15, 2022).
1095:LeMoult, Craig (April 19, 2022).
1030:Bentley, Drake (March 12, 2021).
826:Federal Communications Commission
332:988 Suicide & Crisis Lifeline
271:Federal Communications Commission
201:988 Suicide & Crisis Lifeline
107:988 Suicide & Crisis Lifeline
69:). In Canada, it is known as the
59:988 Suicide & Crisis Lifeline
1853:
1844:
1843:
1833:
1822:
1810:
978:Lyons, Kim (November 20, 2020).
225:, and Vibrant Emotional Health.
847:Kelly, Makena (July 17, 2020).
312:and telephone numbers with the
1753: (Mercosur member states)
1711:(Europe and others, worldwide
588:The Kristin Brooks Hope Center
415:9-8-8: Suicide Crisis Helpline
376:Department of Veterans Affairs
1:
1900:Three-digit telephone numbers
495:9-8-8 Suicide Crisis Helpline
306:North American Numbering Plan
71:9-8-8 Suicide Crisis Helpline
1829:Telecommunication portal
1320:Cahan, Eli (June 19, 2023).
1234:"988 - Veterans Crisis Line"
578:List of suicide crisis lines
1880:Emergency telephone numbers
1791:(Bangladesh, UK and others)
1723:(parts of Asia and Jamaica)
1635:Emergency telephone numbers
252:2017 MTV Video Music Awards
1921:
1278:www.veteranscrisisline.net
1069:. NANPA. January 8, 2021.
1037:Milwaukee Journal Sentinel
367:
25:
18:
16:Suicide prevention hotline
1805:
1659:
1641:
419:
293:On October 17, 2020, the
256:60th Annual Grammy Awards
111:
1745: (Colombia, Egypt)
1253:www.mentalhealth.va.gov
472:English, French (24/7)
434:; 9 months ago
432:November 30, 2023
126:; 19 years ago
1817:Telephones portal
1767:(Iraq, North America
84:centers that provide
48:North American (NANP)
28:1-800-273-8255 (song)
1249:"Mental Health Home"
593:Samaritans (charity)
380:Veterans Crisis Line
370:Veterans Crisis Line
340:Veterans Crisis Line
242:and American singer
221:, a division of the
124:January 1, 2005
1646:Emergency telephone
1533:(August 31, 2022).
1011:. November 20, 2020
676:on February 1, 2008
416:
314:central office code
310:seven-digit dialing
108:
38:(sometimes written
1885:Suicide prevention
908:. October 19, 2020
598:The Trevor Project
520:federal government
468:Official language
451:Suicide prevention
374:In June 2007, the
264:Chester Bennington
234:, American rapper
160:Official language
143:Suicide prevention
52:suicide prevention
1867:
1866:
1859:Wikimedia Commons
1678: (Australia)
1666: (Australia)
1383:JAMA Network Open
1009:T-Mobile Newsroom
785:. August 15, 2019
756:. August 14, 2018
518:, calling on the
492:
491:
318:ten-digit dialing
308:. Areas that had
197:
196:
1912:
1857:
1856:
1847:
1846:
1837:
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1825:
1815:
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1798: (Pakistan)
1792:
1784:
1776:
1754:
1746:
1738:
1724:
1716:
1715:mobile networks)
1704:
1696:
1628:
1621:
1614:
1605:
1595:
1590:
1589:
1587:Official website
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1463:. June 3, 2021.
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1389:(10): e2341383.
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1247:Health, Mental.
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1222:. April 6, 2015.
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698:. Archived from
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681:
672:. Archived from
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641:
632:
631:
619:
583:Crisis Text Line
506:House of Commons
488:
485:
442:
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435:
424:
417:
364:Veterans hotline
258:as a tribute to
183:
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134:
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127:
116:
109:
50:countries for a
44:telephone number
1920:
1919:
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1895:Crisis hotlines
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1801:
1787:
1779:
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1695:, Japan, China)
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1151:. July 16, 2022
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828:. July 15, 2020
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702:on May 14, 2008
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649:988lifeline.org
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289:introduced the
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189:Formerly called
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65:and the number
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1579:External links
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1195:Military Times
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932:www.law360.com
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