59:("EMS") response. The person reporting the emergency should employ the appropriate tapping method for at least 90 seconds, and ideally until the requested emergency services arrive. If possible, the person should remain at the pay phone or call box location to direct arriving emergency personnel to the emergency.
72:("E-911") system, every telephone and emergency call box automatically transmits its location to 911 operators, so that an operator receiving a tapping call will have the caller's location on-screen and will be able to distinguish, by the tapping pattern, which emergency services are being requested.
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The tapping protocol was introduced in 1996 in order to meet a federal court's requirement that New York offer a 911 notification alternative that would "provide the hearing-impaired with a means of identifying not only their location, but also the type of emergency being reported." Under New York
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or when using one of New York City's emergency call boxes to summon help. In both cases, the person reporting the emergency communicates with the 911 call-taker by tapping in a specific pattern with a finger, pen, key, etc., on the mouthpiece of the phone or the speaker section of the call box.
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Two tapping patterns are used in order to distinguish the type of assistance requested: a steady tapping pattern indicates a request for police assistance, while a repeated two-tap pattern indicates a request for
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to provide members of the deaf and hard of hearing community, as well as others who are unable to voice, with a means of directly reporting emergencies to
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133:"How to Call for Help in an Emergency for the Deaf & Hard of Hearing, Tapping protocol (CC)"
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MOPD information sheet on how deaf and hard of hearing persons can access emergency services
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Getting
Emergency Assistance from Pay Phones / Emergency Call Boxes
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NYC Mayor's Office for People with
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138:. New York City Fire Department (FDNY). 20 January 2011
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Means by which those hard of hearing can utilize 9-1-1
38:The tapping protocol can be employed when calling
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169:Civic Association of the Deaf v. Giuliani
157:Civic Association of the Deaf v. Giuliani
103:"Do YOU Know The "911 Tapping Protocol"?"
171:, 915 F. Supp. 622, 638 (S.D.N.Y. 1996)
159:, 970 F. Supp. 352, 357 (S.D.N.Y. 1997)
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101:Del Signore, John (Jan 15, 2014).
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227:New York City Fire Department
232:Emergency telephone numbers
217:Healthcare in New York City
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212:Assistive technology
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82:Text-to-911
206:Categories
88:References
107:Gothamist
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142:17 March
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76:See also
63:History
136:(video)
68:City's
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