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coordinator develops and implements a comprehensive care plan that addresses the client's needs, strengths, and goals." There are two types of case management one is based on objective aims of the service organization and the other is dependent on the individual or group who benefits the service. Case management differs from one setting to another depending upon the policies, tolerance and objectives however efficiency in services is a common element. An element that affects efficiency is caseloads. Department of
Children and Families, United States recommended no more than 12–15 open/active cases and 8–10 new referrals per month when it comes to caseload and efficient management of workload. This allocation of caseload management showed 90% efficiency in services and quality of practice by Center for the Study of Social Policy (CSSP), 2009. A general work load hours that takes for Case management is 3.30 hrs in which 1.45 hrs takes for case intake; Traditional individual – family assessment takes 3.45 hrs – 12.45 hrs as per Minnesota Workload Analytics for evidence based stabilizing and strengthening the workforce. To increase handling caseloads over-hiring and expanding employee benefits is a practice used by social services. A survey done by the Arizona's Department of Economic Security showed increasing caseload size above 35 cases per caseworker a month attracted repeated maltreatment reports and the ideal clients per case manager ratio suggested is 10:1. To reduce the caseload size they focused on expanding prevention services which showed a positive effect. The larger the caseload, the less direct care there will be, and the services will tend to be more reactive to presented needs or simply brokerage services and crisis management. They won't be anticipatory and proactive. Before the 2000s, an ideal estimate for caseload sizes in child welfare cases was typically fewer than twenty. For chronic psychiatric cases, it ranged from fifteen to thirty, and in some cases, it could go as high as 40 to 50 or even more. The actual caseload size depended on several factors, such as the client's specific needs, how often they required assistance, the number of staff available, how far apart the clients were geographically, whether services were provided at home or an agency, and other similar factors. Additionally, it varied based on the type of program, the established processes within the agency, the agency's size or stage of development, and how well duties were delegated within a Case Management team. Case management is a part of direct social work practice, it involves development and implementation of the case plan and administration of case management systems for effective service delivery. This makes the case manager involve in resource development, service management, lean leadership, cost control, resource distribution, and use of authority. Due to the resource control aspect a Case manager's activity is also known as service management.
136:. In social casework, the relationship between a caseworker and their client is one of support, focused on "enabling an individual in solving a problem through self-efforts." The social casework relationship is a dynamic interaction of attitudes and emotions between the social caseworker and the client with the purpose of satisfying the clients psychosocial needs to achieve a better intrapersonal (interactions and transactions) adjustment within their respective environment. Psychosocial assessment is a key tool used in casework; it is the initial assessment of a client's current, relevant past, and an inquiry to possible future modes of adaptation in both stressful situations and normal living situations. Problem solving is the intent behind every social casework process; the caseworker doesn't solve the problem for the client, but helps the person in the situation to be equipped in solving or facing the problem adequately within the individual's weaknesses and
251:
individual's need for care by coordinating and linking components of a service delivery system." It is a collaborative process of assessment, planning, facilitation, and advocacy for options and services to meet an individual's health needs through communication and provision of available resources to promote qualitative cost effective outcomes. Here, health needs are within the social model of health which includes addressing the social and environmental determinants of health-the psycho-social, recreational, cultural and language needs in tandem with physical/biological and medical factors. These needs are defined by a problem's context, formulation, and definition.
119:
clients, rather than on them, and for gaining "sympathetic understanding of the old world backgrounds from which the client came" in lieu of making generalizations or assumptions. The term social diagnosis came to refer to "a systematic way for helping professionals to gather information and study
70:
who works as a caseworker obtains social casework education and training naturally through their compulsory degree works. In social work, casework means to engage a client in learning their situation, to build a suitable plan of action, and helping the client to solve their problems through client
254:
Case management has alternatively been known as "service coordination" or "care coordination" since the late 1980s. Care coordination is defined by NASW as "a client-centered, assessment based, interdisciplinary approach to integrating health care and psychosocial support services in which a care
184:
The social casework profession is focused on one primary goal: "to enhance human well-being and help meet the basic human needs of all people, with particular attention to the needs and empowerment of people who are vulnerable, oppressed, and living in poverty." Values maintained in casework are:
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Social work case management is a process of linking clients to services that enhance their functional capacity, from assessment to comprehensive intervention for equitable client care. According to NASW (1984) "Case management is a mechanism for ensuring a comprehensive program that will meet an
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Maintain the organizational authority and establish the managerial role in service coordination by modifying and developing policies and procedures to create effective services, and by securing the respect and support of those in positions that are influential to the case management
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Maintaining a nonjudgmental attitude towards the client and the underlying causative factors, while employing a consequentialist approach to modify the attitudes, standards, and actions of the clients in order to facilitate effective changes in their present and
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Monitoring the plan is to ensure smooth and coordinated momentum and to confirm its goal orientation by being a liaison between subsystems or programs that the client and the family have preferred, also providing education on how to effectively utilize complex
357:, drug and alcohol services or community health organizations. As of 2004, there were approximately 876,000 child welfare caseworkers in the United States. Seventy-two percent are women, and the mean salary for all caseworkers was $ 64,590.
131:
Social casework is a primary approach and a method of social work, concerned with the adjustment and development of the individual and, in some instances, couples for leading them as a unit towards more satisfying human
301:
Conducting progress meetings to ensure and strengthen the client and their family in progressing toward their goals, and serving as a liaison agent to resolve any unexpected service issues or problems with service
349:, most government agencies that provide social services to children in poor or troubled families have a staff of caseworkers, each of whom is assigned a proportion of the cases under review at any given time. In
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Social casework is the method employed by social workers to help individuals find solutions to problems of social adjustment that are difficult for individuals to navigate on their own.
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464:. Towle, Charlotte., Roberts, Robert W.,, Nee, Robert H.,, University of Chicago. School of Social Service Administration. Chicago: University of Chicago Press. 1970.
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Confidentiality about client details for effective casework service, and sharing of information only with client's consent for providing an integrative agency service.
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Establish and maintain good professional relations with resource systems while also negotiating the purchase of new service contracts for present and future clients.
172:, the freedom of making their own choices and decisions to see and use appropriate resources for their problems, and using positive and constructive self-direction.
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represented the beginning of efforts towards alleviating industrial poverty. While social casework was a primary method of intervention, it was not until
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Basic human needs have to be met by services which are not dependent upon in accord either to moral behaviour or to race, nationality, or caste.
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Designing a service plan in consultation with the client and their family through using agency networks and resources, and clients resources.
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Managerial case management – Reviewing assessment and management plans submitted by caseworkers, monitoring costs, authorizing expenditure.
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Conducting a detailed interview, cross checking previous service history, and creating a psychosocial assessment.
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Every individual, in turn, has to contribute to the society's development by assuming his social responsibility.
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Marianne R. Woodside, & Tricia McClam (2014) Generalist Case
Management, Cengage Learning, Kentucky.
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Friedlander, W.A. (1958), Concept and
Methods of Social Work; Prentice Hall, MC, Englewood Cliffs, N.J.
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Hamilton, Gorden (1956), Theory and
Practice of Social Case Work; Columbia University Press, New York.
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Controlled emotional response with sensitivity to clients' transference and its meaning and function.
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Sheafor, B.W. (1997), Techniques and
Guidelines for Social Work Practice, Allyn and Bacon, London.
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Conducting an intake interview of the client and their family to assess eligibility for services.
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Mortimer, J.T., & Shanahan, M.J. (2003) Handbook of the Life Course, Springer US, New York.
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client problems" based on each client's unique background, problems, and individualized needs.
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often provide constituent services through caseworkers for better use of their allotted funds.
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Every individual is the primary concern of society, has potential for and the right to growth.
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Community Mental Health in Canada, Revised and
Expanded Edition: Theory, Policy, and Practice
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Case management – Assessment, monitoring, referral and coordination plus direct service role.
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as a general professional discipline. In the late nineteenth century, the formation of the
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commitment and use of their own and community resources, the coordinated service is called
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Richmond, Mary (1922), What is Social Case Work, The
Russell Sage Foundation, New York.
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Social
Casework Methodology: A Skills Handbook for the Caribbean Human Services Worker
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Implementation of a plan, establishing a written contract and service co-ordination
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Case monitoring model – Assessment, monitoring, referral and coordination only.
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Case
Management Society of America, Standards of practice for case management
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434:"Open Collections Program: Immigration to the US, Settlement House Movement"
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Preparing documentation to record client progress and adherence to the plan.
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in 1917 that a formal definition for social casework began to formulate. In
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The generic phases of case management are similar to the casework process:
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Brokerage – Assessment, sub-contract/support services, monitor outcomes.
17:
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Case
Management, Third Edition: An Introduction to Concepts and Skills
802:(Second ed.). Massachusetts: Allyn and Bacon. pp. 252–253.
713:. Case Management Society of Australia. 13 March 2012. Archived from
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So you want to be a case manager? A career practitioner’s toolkit.
514:. McClam, Tricia. (3rd ed.). Belmont, CA: Thomson Brooks/Cole.
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Generalist case management : a method of human service delivery
867:
Frankel, Arthur J.; Gelman, Sheldon R.; Diane K., Pastor (2011).
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The individual and society in which one lives are interdependent.
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There are seven principles in a casework relationship. They are:
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The history of social casework is closely tied to the advent of
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National Standards of Practice for Case Management, cmsa.org.au
646:. McGraw Hill Education (India) Private Limited. pp. 11+.
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Caseworkers are employed by a large number of organizations in
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Advocacy – Assessment, advocate for services, monitor outcomes.
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Case Management: Integrating Individual and Community Practice
673:
Generalist Case Management: A Method of Human Service Delivery
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Case management : an introduction to concepts and skills
406:
Johnson, Emmanuel Janagan; Huggins, Camille L. (2019-10-11).
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In case management practice there are different models used:
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Complete acceptance of clients for realistic problem solving.
605:. Chicago, Illinois: Loyola University Press. pp. 17+.
152:
Recognizing individualistion and uniqueness of the client.
553:"Introduction to Social Casework: Historical Development"
345:, especially in the voluntary and public sectors. In the
155:
Recognition of purposeful expression of clients feelings.
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Pickerell, D. A., & Neault, R. A. (2016).
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Psycho-social assessment and problem conceptualization
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such as dealing with individual or family concerns. A
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Self-care and Case Management in Long-term Conditions
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Every individual has the right to self-determination.
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International Association of Schools of Social Work
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62:staffer by legislators to provide service to their
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1500:National Association of Social Workers (American)
1490:International Federation of Social Workers (IFSW)
1495:National Alliance of Professional Social Workers
268:Care planning within the prioritization of needs
189:Every individual has inherent worth and dignity.
1530:Professional Social Workers' Association (PSWA)
1301:Bachelor of Social Work (BA, BSc or BSW) degree
220:Clinical exploration of the problem/ Interview
58:arenas, caseworkers are employed as a type of
1515:Institute of Medical Social Workers (British)
1314:Master of Social Work degree (MA, MSc or MSW)
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938:(2nd ed.). Chicago, Ill.: Lyceum Books.
8:
670:Marianne R. Woodside; Tricia McClam (2016).
1525:Scottish Children's Reporter Administration
1296:Qualifications for professional social work
1319:Doctor of Social Work degree (Ph.D or DSW)
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829:. Taylor & Francis. pp. 182–190.
587:Social Casework: A Problem-Solving Process
337:Multicultural prevalence and acceptability
742:. NASW. February 22, 2013. Archived from
574:A Changing Psychology in Social Case Work
353:, caseworkers may be assigned to work in
1505:Australian Association of Social Workers
796:Rothman, Jack; Sager, Jon Simon (1998).
894:The Unsolved Challenge of System Reform
851:"Human Services Manual, NSW Government"
643:Social Work for UGC NET Paper II (Core)
398:
1520:Canadian Association of Social Workers
1275:Licensed Clinical Social Worker (LCSW)
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560:Indira Gandhi National Open University
485:
54:, information and solutions. Also, in
1510:British Association of Social Workers
907:"Foster Care: Voices from the Inside"
873:. New York: Oxford University Press.
737:"Social Work & Care Coordination"
217:Intake and Rapport building/ initials
7:
505:
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280:Termination/Closure or re-assessment
168:Recognizing and motivating clients'
140:to the end of overall development.
989:Aldergrove, BC: Life Strategies.
676:. Cengage Learning. pp. 7–8.
284:Tasks of case management include:
25:
1200:Social learning (social pedagogy)
759:Child Welfare Information Gateway
209:Stages in social casework process
115:, Richmond advocated for working
1329:Council on Social Work Education
246:Case management (mental health)
1170:Solution focused brief therapy
262:Screening and rapport building
1:
625:: CS1 maint: date and year (
387:Wellness Recovery Action Plan
144:Principles in social casework
1155:Cognitive behavioral therapy
599:Biestek, Felix Paul (1957).
510:Marianne., Woodside (2006).
271:Specific resource allocation
97:Charity Organization Society
1255:Social work in the military
934:Frankel, Arthur J. (2004).
826:Social Work Case Management
460:Theories of social casework
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775:. UBC Press. p. 249.
243:
1587:Mental health occupations
1240:Psychiatric social worker
707:"What Is Case Management"
602:The Casework Relationship
229:Monitoring and Evaluation
180:Values in social casework
1075:Anti-oppressive practice
1175:Strength-based practice
1150:Psychosocial assessment
1140:Performance measurement
640:Dhawan, Nitesh (2015).
226:Intervention/ Treatment
1334:Schools of social work
1230:Forensic social worker
1090:Community organization
585:Helen Harris Perlman,
492:: CS1 maint: others (
81:United States Congress
48:nonprofit organization
1245:Rehabilitation worker
1235:Medical social worker
1125:New Public Management
1100:Financial social work
542:Florence Hollis, 1954
277:Monitoring and review
244:Further information:
42:but is employed by a
27:Type of social worker
1250:School social worker
1213:Types of social work
1160:Recreational therapy
1095:Critical social work
1039:and related concepts
919:on October 28, 2012.
769:Simon Davis (2013).
1467:Trinidad and Tobago
1260:Social group worker
1080:Crisis intervention
572:Virginia Robinson,
438:ocp.hul.harvard.edu
412:. Springer Nature.
101:Settlement movement
87:History of the term
79:and members of the
1220:Social case worker
1135:Program evaluation
1085:Community practice
170:self-determination
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1165:Health psychology
1110:Group development
836:978-1-351-48933-1
809:978-0-205-26568-8
782:978-0-7748-2700-3
683:978-1-337-51566-5
653:978-93-329-0119-3
612:978-0-415-08391-1
419:978-3-030-27319-4
382:Social group work
44:government agency
16:(Redirected from
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1180:Systems thinking
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