546:) found it necessary to request an expedited investigation against the Booking.com regarding their undergoing debt case toward the Hungarian accommodation providers. At the same time the Hungarian Tourism Agency (MTÜ) offered legal aid to the ones affected in the matter and sent a questionnaire to Hungarian accommodation providers to assess the extent of the problem. Hungary's competition watchdog GVH raided the Budapest office of Booking Holdings on 6 September 2023 as part of a probe into the online accommodation booking and service market in Hungary in context of the expedited investigation.
2705:
29:
219:
295:
In 2006, Active Hotels
Limited changed its name to Booking.com Limited. The integrations of Booking.com and Active Hotels helped its parent company improve its financial position from a loss of $ 19 million in 2002 to $ 1.1 billion in profit in 2011. The acquisition of Booking.com was praised by some
538:
In 2023, Booking.com was accused of leaving accommodation hosts thousands of pounds out of pocket because of payment delays. Hosts from
Scotland, England, Europe, Australia, New Zealand, Sweden, Netherland, Denmark, Croatia, Hungary, Japan, Thailand, and Indonesia say they were affected. The company
410:
In March 2017, a
Turkish court halted activities of Booking.com in Turkey due to a violation of Turkish competition law in a case filed by the Turkish Association of Travel Agents (TÜRSAB). The ruling blocked the website in Turkey; however, website and application can be used from foreign countries
398:
alleging that
Booking.com and Expedia had entered into separate arrangements with IHG which restricted the online travel agent's ability to discount the price of room-only hotel accommodation. Booking.com, Expedia and IHG proposed the OFT to change their restrictions. The OFT accepted the proposal,
526:
In 2023, the BBC's
Watchdog discovered that guests had been contacted by fraudsters over the official Booking.com messaging system, spoof emails, and WhatsApp resulting in financial loss and leaked customer data. Guests complained that it was very difficult to contact Booking.com about this issue,
509:, while paying billions to shareholders, with $ 6.3 billion in cash on its balance sheet. In response, on May 22, Booking.com announced that it would not seek further wage subsidies from the Dutch government, and instead look for long term answers. The company laid off 25% of its global workforce.
452:
In July 2019, luxury-hotel chain
Aldemar, invoking "practices that go against the laws of the market," terminated its participation in Booking's offerings. The Greek Hotels Association denounced the practice of Bookings.com of charging its percentage fee on the VAT-inclusive full-room price. The
419:
In
November 2014, it was revealed that criminals were able to obtain customer details from the website. Booking.com said it was countering the fraudsters and refunding customers from the UK, US, France, Italy, the UAE, and Portugal, all of which had been affected. Since the fraud, Booking.com has
402:
In April 2015, French, Swedish and
Italian competition authorities accepted a proposal by Booking.com to drop its "rate parity" clause and thereby allow competitor travel agents to offer lower hotel prices than Booking.com. Booking.com further agreed to extend and apply its proposal across all EU
337:
case that the term "Booking.com", via the suffix ".com", had created an identity that could be differentiated from the generic verb and hence could be trademarked. In the summer of 2023, Booking.com announced the start of testing an artificial intelligence-based travel planner. AI Trip
Planner is
249:
reservation services for approximately 3.4 million properties, including 475,000 hotels, motels, and resorts and 2.9 million homes, apartments in over 220 countries and territories and in over 40 languages. It also sells flights in 55 markets and tours and activities in more than 1,300 cities.
493:
and national consumer (CPC) authorities, Booking.com committed to clarifying marketing statements to consumers regarding time-limited offers, the amount of rooms available to book, price comparisons, and the type of vendor offering the accommodations. Changes were also made to make sure that
420:
made changes so data can only be accessed from a computer linked to the hotel's server. Its teams have also worked to "take down" dozens of phishing sites, as well as working with some banks to freeze the money mule bank accounts. The website was again targeted by hackers in June 2018.
439:
In
February 2015, an open letter published by German hotelier Marco Nussbaum, co-founder and CEO of the "prizeotel" budget-design hotel brand, was highly critical of Booking.com's "brand hijacking" activity in which the company bids significant sums of money to be the top listing on
539:
blamed "unforeseen technical issues". The payment scandal has received the most press coverage in Hungary in July, August and September 2023. New details of the payment scandal have been front page news on the most respected and trusted Hungarian news sites for several weeks.
38:
527:
citing poor customer service. The fraudsters direct guests to replicas of the Booking.com website containing the reservation data and personal details of the guest and ask them to make a payment, a temporary transfer of funds or card validation.
517:
In November 2022, Salt Labs discovered flaws in the login process of Booking.com. The flaws could have enabled a bad actor to take over guest accounts. Salt Labs note that Booking.com resolved the vulnerability promptly.
2766:
1783:
1659:
1405:
1684:
296:
social media as “the best acquisition in Internet history” since no other acquisition in the digital travel market had been shown to be as profitable. Between 2010 and 2012, the company launched
2776:
1929:
1100:
2349:
1024:
471:
465:
342:
technology. It is intended to help choose a direction, plan a route, or answer specific questions. Initially, the service will be available to a limited number of users in the
2756:
1591:
2761:
2315:
530:
In November 2023, the BBC highlighted that the practice had become so lucrative that cyber criminals were offering up to $ 2,000 (£1,600) for login details of hotels.
333:
481:
In September 2022, the company added a warning to its listings in Israeli settlements, although the language was toned down at the request of the Israeli government.
1119:
2731:
1139:
1237:
453:
company responded that according to the terms of its bilateral agreements with hotels "everywhere," each party to such an agreement is free to walk away from it.
894:
1420:
1352:
1298:
1380:
1277:
2342:
2203:
2099:
1421:"Database of all business enterprises involved in certain activities relating to Israeli settlements in East Jerusalem and the West Bank (A/HRC/43/71)"
505:
In April 2020, Booking.com drew criticism when it applied for government aid from the Dutch government's relief programme for business affected by the
2005:
245:
in the travel agency category, however it has some of the worst ratings on the internet with Trust Pilot rating it 2.0 stars. Booking.com provides
2049:
1501:
608:
346:. In November 2023, Booking.com launched the ability to make cruise reservations in the United States, in partnership with World Travel Holdings.
1521:
936:
2736:
1333:
1955:
1784:"Slobodna Dalmacija - Sve je više bijesnih iznajmljivača, isplate s Booking.com-a i dalje im ne stižu; Još nema ni odgovora na glavno pitanje"
250:
However the success comes at a cost, many hotel partners say they don't get paid for months at a time, leaving small hoteliers out of pocket.
2746:
2709:
2335:
955:
1177:
1062:
557:
Booking.com has been accused of cancelling hotel reservations and relisting the same hotel rooms at the same dates for much higher prices.
1858:
1757:
1539:
670:
475:
1481:
478:. The company was categorized under "the provision of services and utilities supporting the maintenance and existence of settlements".
428:
328:
782:
1730:
1196:
1902:
1441:
863:
497:
Booking Holdings Inc, was sued by Texas for allegedly engaging in deceptive trade practices in citing hotel room prices in 2023.
1082:
2771:
604:
549:
Glenn Fogel, CEO of Booking.com, apologized in a letter on 7 November to those hosts who were affected by the payment scandal.
424:
407:
warned that Booking.com is one of several internet firms that may have reached market dominance beyond the point of no return.
796:
2751:
2196:
2144:
989:
835:
623:
431:. Criminals obtained the personal data of over 4,000 customers including the credit card information of almost 300 people.
1876:
1147:
975:
1152:
849:
1704:
1401:"UN rights office issues report on business activities related to settlements in the Occupied Palestinian Territory"
427:(DPA) imposed a €475,000 fine on the company for failing to report the breach within the time frame mandated by the
305:
276:, merged with Bookings Online, founded by Sicco and Alec Behrens, Marijn Muyser and Bas Lemmens, which operated as
1811:"Booking hasn't paid several accommodation providers for a month, smaller accommodations are in trouble - Spabook"
1557:
2741:
2189:
815:
292:, a European online hotel reservation company, purchased by Priceline Group for $ 161 million in September 2004.
284:
and Stef Noorden was appointed as its CEO. In July 2005, the company was acquired by Priceline Group (now called
1571:
1319:"BRAND HIJACKING – OPEN LETTER TO PETER VERHOEVEN, MANAGING DIRECTOR EUROPE, MIDDLE EAST, AFRICA AT BOOKING.COM"
1042:
2027:
2145:"Taylor Swift fan had concert tickets and a place to stay. Then Booking.com pulled the rug out from under her"
543:
403:
states. Hotels are still prevented from discounting prices directly on their own websites. In April 2015, the
1982:
362:
358:
1318:
456:
In November 2023, Booking.com agreed to pay roughly 94 million euros to settle a VAT/tax dispute in Italy.
2590:
1689:
1400:
1217:
1104:
1047:
387:
877:
2660:
1810:
1685:"Booking.com glitch: Kiwi holiday homeowner battles to get thousands from global accommodation giant"
1462:"Booking.com commits to align practices presenting offers and prices with EU law following EU action"
778:
628:
2309:
1466:
1461:
490:
366:
265:
1446:
1009:
895:"Booking.com Launches 'Booking.yeah', Its First-Ever Brand Campaign, Created for the U.S. market"
2076:
1645:
758:
2665:
2570:
2006:"Expedited investigation takes effect against Booking.com regarding their debt case - Spabook"
506:
919:
2575:
2212:
289:
285:
259:
238:
154:
124:
2100:"Booking.com CEO Glenn Fogel Issues Apology and Compensation for Payment Scandal - Spabook"
1238:"Turkish travel association seeks to extend Booking.com ban to Airbnb, Expedia, Skyscanner"
1218:"Turkish court halts activities of Booking.com over breach of competition law: association"
1025:"Priceline Group CEO Darren Huston Resigns; Chairman Jeffery H. Boyd Appointed Interim CEO"
2685:
2605:
2435:
2275:
2121:
1282:
820:
581:
576:
566:
395:
230:
149:
1983:"Öntsük tiszta vizet a Booking botrány poharába: arányaiban mekkora a probléma - Spabook"
737:
365:
of Booking Holdings from 1 January 2014 until his resignation on 28 April 2016 after his
1004:
2645:
2510:
2475:
2450:
2270:
1506:
474:
involved in activities that "raised particular human rights concerns" published by the
404:
37:
1278:"Customers were targeted by phishing emails and instructed to provide payment details"
2725:
2565:
2361:
2280:
2238:
2232:
1486:
494:
sponsored listings were flagged and that the total price was presented to consumers.
441:
354:
343:
142:
644:
2680:
2470:
2445:
2400:
2265:
1201:
373:
was then appointed CEO. Tans resigned in 2019, after which Glenn Fogel became CEO.
370:
1625:
624:"Booking.com signs 10-year lease for its growing global contact center in Wyoming"
1605:
1592:"Mysterious leak of Booking.com reservation data is being used to scam customers"
2640:
2630:
2620:
2615:
2495:
2440:
1859:"Travel website Booking.com leaves hoteliers thousands of dollars out of pocket"
1357:
1028:
937:"Booking.com Launches New AI Trip Planner to Enhance Travel Planning Experience"
671:"Travel website Booking.com leaves hoteliers thousands of dollars out of pocket"
324:. Since January 2013, many advertisements dubs "booking.com" as "booking.yeah."
321:
106:
92:
2122:"Levélben kért bocsánatot a Booking vezérigazgatója a szállásadóktól - Spabook"
1178:"Hoteliers claim Booking.com parity agreement still wrong and anti-competitive"
28:
2600:
2595:
2535:
2520:
2515:
2465:
2415:
1903:"Összeszedtük, amit eddig tudni lehet a Booking.com pénzvisszatartási ügyéről"
1831:
716:
313:
297:
242:
48:
1256:
697:
2625:
2610:
2545:
2525:
2500:
2405:
2290:
2226:
1425:
1063:"Booking Management Shakeup Leaves Gillian Tans Out as CEO of Flagship Unit"
317:
234:
218:
102:
1832:"Booking.com未払い相次ぐ「売り上げすべて吸収されたまま…」宿側が集団提訴へ 原告側弁護士"これほど大きな未払いは初めて"【news23】"
1522:"Booking.com won't ask for more wage subsidies, looks to long term answers"
1299:"Booking.com Hit With €475,000 GDPR Fine For Late Reporting Of Data Breach"
1197:"EU warns of 'point of no return' if internet firms are not regulated soon"
1355:[Strategic agreement between Aldemar and HIG Capital on tourism].
2675:
2635:
2585:
2560:
2505:
2490:
2395:
1660:"Aussies claim accommodation giant has left them thousands out-of-pocket"
1261:
88:
2327:
2655:
2650:
2530:
2485:
2460:
2430:
2420:
2285:
1385:
1222:
1124:
960:
864:"Booking.com Joins Windows 8 Push with Launch of its First Windows App"
571:
391:
339:
246:
1381:"Booking.com settles Italian tax dispute with 94-million euro payment"
2690:
2670:
2580:
2555:
2455:
2385:
2375:
2358:
1731:"Verhuurders Booking wachten nog altijd op achterstallige betalingen"
1366:
1362:
1303:
1083:"Skyscanner wins appeal, UK watchdog to rethink OTA hotel rate clubs"
309:
1540:"Booking.com to slash workforce 25%, Amsterdam implications unclear"
1336:[Bookings and hoteliers' clash over room prices continues].
2181:
386:
In September 2012, the United Kingdom's competition authority, the
361:
of Booking.com in September 2011, and also served as president and
2550:
2480:
2425:
2410:
2380:
2255:
2028:"Már a szakpolitika is foglalkozik a Booking botránnyal - Spabook"
1334:"Συνεχίζεται η κόντρα Βooking-ξενοδόχων για τις τιμές στα δωμάτια"
1067:
763:
742:
721:
217:
2050:"Hungarian competition watchdog raids office of Booking Holdings"
990:"Darren Huston Named as President and CEO of the Priceline Group"
2540:
1502:"Booking.com's Call for Help Draws Dutch Outcry, Policy Rethink"
1482:"Booking.com Owner Sued by Texas on Alleged Deceptive Practices"
738:"The Oral History of Travel's Greatest Acquisition: Booking.com"
301:
2331:
2185:
1956:"Booking-botrány: újabb kérdőívet küld az MTÜ a szállásadóknak"
1626:"Booking.com owes hosts in Scotland thousands in room payments"
1606:"Hackers are increasing their attacks on Booking.com customers"
1442:"Is the Booking.com reversal on Palestine corporate hypocrisy?"
1406:
Office of the United Nations High Commissioner for Human Rights
1630:
1610:
1576:
1120:"France, Sweden, Italy accept booking.com antitrust proposals"
836:"Booking.com Enables Passbook on Latest Release of iPhone App"
501:
Criticism over request for Dutch aid during COVID-19 pandemic
399:
but it was later rejected by higher authority at a tribunal.
390:(OFT), issued a statement of objections against Booking.com,
1758:"Booking-gigant mangler at betale: - Det er under al kritik"
976:"Darren Huston Named Chief Executive Officer of Booking.com"
2174:
1877:"Van, akinek még mindig nem fizette ki a pénzét a Booking"
1353:"Στρατηγική συμφωνία Aldemar με HIG Capital στον τουρισμό"
1257:"Scammers target leading online travel agent Booking.com"
850:"Booking.com Launches First Global Last-Minute Hotel App"
2767:
Multinational companies headquartered in the Netherlands
1558:"Traveling with OAuth - Account Takeover on Booking.com"
1005:"Here's the Real Fallout From the Priceline Sex Scandal"
797:"Booking.com, the best acquisition in Internet history"
165:
2077:"Razzia a Booking.com budapesti irodájában - Spabook"
759:"How Booking.com turned the other OTAs into converts"
522:
Guests contacted by fraudsters, posing as hotel staff
1101:"Investigation into the hotel online booking sector"
472:
list of companies operating in West Bank settlements
470:
On February 12, 2020, the company was included on a
466:
List of companies operating in West Bank settlements
2368:
2302:
2248:
2219:
889:
887:
208:
190:
182:
174:
160:
148:
138:
130:
120:
112:
98:
72:
64:
54:
44:
1043:"GILLIAN TANS APPOINTED CHAIRWOMAN OF BOOKING.COM"
956:"Online travel agency Booking.com to sell cruises"
605:"Booking Holdings 2023 Annual Report Form (10-K)"
2316:Patent and Trademark Office v. Booking.com B. V.
1705:"Larmet i högsäsongen – svenskar utan betalning"
334:Patent and Trademark Office v. Booking.com B. V.
2777:Travel and holiday companies of the Netherlands
1756:Boysen, Af Albert Bastian (19 September 2023).
698:"How Booking.com Became Travel's Biggest Brand"
1646:"Accommodation hosts go unpaid by travel firm"
992:(Press release). Booking.com. 7 November 2013.
880:(Press release). Booking.com. 6 December 2012.
866:(Press release). Booking.com. 29 October 2012.
838:(Press release). Booking.com. 16 October 2012.
717:"The Definitive oral history of online travel"
435:Brand hijacking accusations by German hotelier
2343:
2197:
2143:Marchitelli, Rosa; Blair, Jenn (6 May 2024).
878:"Booking.com Launches Native Kindle Fire App"
8:
852:(Press release). Booking.com. 10 April 2012.
448:Charging commissions on prices including VAT
21:
553:Cancellation and relisting at higher prices
460:Inclusion of listing in Israeli settlements
411:to make reservations for hotels in Turkey.
2350:
2336:
2328:
2204:
2190:
2182:
264:In 1996, Geert-Jan Bruinsma, a student at
27:
20:
2757:Hospitality companies established in 1996
485:Criticism of manipulative sale techniques
288:) for $ 133 million, and was merged with
241:. Its mobile app is the most downloaded
2762:Internet properties established in 1996
696:Lightfoot, Ashley (27 September 2022).
609:U.S. Securities and Exchange Commission
593:
272:. In 2000, Booking.com was formed when
2732:1996 establishments in the Netherlands
954:Oladipo, Doyinsola (9 November 2023).
222:Booking.com's head office in Amsterdam
599:
597:
542:The Hungarian Competition Authority (
489:In 2019, following dialogue with the
7:
1332:Kourlibini, Vicky (19 August 2019).
1118:Vidalon, Dominique (21 April 2015).
814:Scott, Jennifer (27 February 2013).
369:with another employee was revealed.
2249:Subsidiaries, brands, and divisions
978:(Press release). 26 September 2011.
779:"Active Hotels becomes Booking.com"
476:United Nations Human Rights Council
280:. The name and URL were changed to
1857:Taylor, Josh (30 September 2023).
1470:(Press release). 20 December 2019.
1440:Alsaafin, Linah (5 October 2022).
816:"Booking.com embraces mobile apps"
429:General Data Protection Regulation
329:Supreme Court of the United States
14:
1928:Alvarez, Péter (18 August 2023).
1276:WHITEHEAD, JOANNA (4 June 2018).
1216:Solaker, Gulsen (29 March 2017).
785:from the original on 31 May 2021.
60:Travel and accommodation services
2704:
2703:
1930:"Tovább dagad a Booking-botrány"
1790:(in Croatian). 13 September 2023
1490:(Press release). 10 August 2023.
260:Booking Holdings § Finances
36:
1255:Howard, Bob (7 November 2014).
1151:. 15 April 2015. Archived from
1003:WEINSTEIN, BRUCE (2 May 2016).
757:Schaal, Dennis (25 June 2012).
425:Dutch Data Protection Authority
1962:(in Hungarian). 18 August 2023
1909:(in Hungarian). 10 August 2023
1883:(in Hungarian). 14 August 2023
1838:(in Japanese). 11 October 2023
1351:Bellos, Helias (3 July 2018).
1071:(Press release). 26 June 2019.
622:Harger, Jim (25 August 2015).
1:
2737:2005 mergers and acquisitions
1148:Swedish Competition Authority
229:is one of the largest online
2747:Companies based in Amsterdam
2098:spabook (11 November 2023).
2075:spabook (6 September 2023).
1297:Page, Carly (2 April 2021).
1195:Hern, Alex (24 April 2015).
382:Anti-competitive allegations
2120:spabook (7 November 2023).
1711:(in Swedish). 2 August 2023
1572:"The One Show: Booking.com"
1340:(in Greek). Athens, Greece.
513:Flaw in OAuth login process
377:Controversies and criticism
196:; 28 years ago
78:; 28 years ago
2793:
2241:(former President and CEO)
2004:spabook (15 August 2023).
1981:spabook (12 August 2023).
463:
444:for several hotel brands.
257:
16:Dutch online travel agency
2699:
2229:(Chairman and former CEO)
2026:spabook (5 August 2023).
1737:(in Dutch). 7 August 2023
237:, and is a subsidiary of
233:. It is headquartered in
35:
26:
1809:spabook (26 July 2023).
643:Muhlmann, Peter Holten.
736:Schaal, Dennis (2018).
715:Schaal, Dennis (2016).
363:chief executive officer
359:chief executive officer
2772:Online travel agencies
2591:Scout (travel website)
1690:The New Zealand Herald
1105:Office of Fair Trading
1048:Northstar Travel Group
920:"Booking.com V. USPTO"
423:On April 6, 2021, the
415:Leaks of customer data
388:Office of Fair Trading
223:
2752:Dutch travel websites
221:
2661:Voyagermoinscher.com
1788:slobodnadalmacija.hr
1158:on 18 September 2017
1089:. 26 September 2014.
803:. 12 September 2012.
629:Advance Publications
2310:Name Your Own Price
1467:European Commission
1429:. 14 February 2020.
1409:. 12 February 2020.
1389:. 10 November 2023.
1321:. 22 February 2015.
781:. 19 October 2009.
611:. 22 February 2024.
491:European Commission
367:extramarital affair
331:decided within the
266:Universiteit Twente
209:Current status
23:
2149:The Globe and Mail
2056:. 6 September 2023
1594:. 2 February 2023.
350:Management history
224:
2719:
2718:
2571:Rail Europe, Inc.
2325:
2324:
1693:. 11 August 2023.
1648:. 10 August 2023.
1634:. 14 August 2023.
1242:hurriyetdailynews
1027:(Press release).
507:COVID-19 pandemic
216:
215:
65:Available in
2784:
2742:Booking Holdings
2707:
2706:
2576:Raileurope.co.uk
2352:
2345:
2338:
2329:
2213:Booking Holdings
2206:
2199:
2192:
2183:
2178:
2177:
2175:Official website
2160:
2159:
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2140:
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2014:
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1753:
1747:
1746:
1744:
1742:
1727:
1721:
1720:
1718:
1716:
1709:www.expressen.se
1701:
1695:
1694:
1681:
1675:
1674:
1672:
1670:
1664:9now.nine.com.au
1656:
1650:
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1642:
1636:
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1622:
1616:
1615:
1602:
1596:
1595:
1588:
1582:
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1568:
1562:
1561:
1554:
1548:
1547:
1544:www.dutchnews.nl
1536:
1530:
1529:
1526:www.dutchnews.nl
1518:
1512:
1511:
1510:. 24 April 2020.
1498:
1492:
1491:
1478:
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1471:
1458:
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1437:
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1411:
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1397:
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1390:
1377:
1371:
1370:
1348:
1342:
1341:
1338:Capital magazine
1329:
1323:
1322:
1315:
1309:
1308:
1294:
1288:
1287:
1273:
1267:
1266:
1252:
1246:
1245:
1244:. 8 August 2018.
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290:ActiveHotels.com
286:Booking Holdings
239:Booking Holdings
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155:Booking Holdings
125:Booking Holdings
113:Area served
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45:Type of business
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1560:. 2 March 2023.
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1051:. 27 June 2019.
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582:Vacation rental
577:Holiday cottage
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396:IHG Army Hotels
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231:travel agencies
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2167:External links
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2124:(in Hungarian)
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2079:(in Hungarian)
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2030:(in Hungarian)
2018:
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677:. The Guardian
669:Taylor, Josh.
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1487:BNN Bloomberg
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2260:
2154:15 September
2152:. Retrieved
2148:
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2126:. Retrieved
2115:
2103:. Retrieved
2093:
2083:23 September
2081:. Retrieved
2070:
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2058:. Retrieved
2053:
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2032:. Retrieved
2021:
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2009:. Retrieved
1999:
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1987:. Retrieved
1976:
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1964:. Retrieved
1960:Portfolio.hu
1959:
1950:
1940:23 September
1938:. Retrieved
1933:
1923:
1913:23 September
1911:. Retrieved
1906:
1897:
1887:23 September
1885:. Retrieved
1880:
1871:
1863:The Guardian
1862:
1852:
1840:. Retrieved
1836:TBS NEWS DIG
1835:
1826:
1816:23 September
1814:. Retrieved
1804:
1794:23 September
1792:. Retrieved
1787:
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1768:23 September
1766:. Retrieved
1761:
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1739:. Retrieved
1734:
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675:The Guardian
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