145:) was the largest police transformation programme undertaken in the UK. Working with Chief Superintendent Stephen MacDonald, the Operational Command Unit (OCU) Commander for MetCC, the C3i programme modernised the command and control infrastructure to create seamless communications service for the Metropolitan Police Service to give the people of London a robust and resilient response policing service, getting the right people in the right place at the right time with the right information. The C3i Programme delivered optimised end to end Command and Control processes, new operational command unit (Central Communications Command), new Casualty Bureau Facility, largest Special Operations Room, Integrated Borough Operations Rooms and Telephone Investigation Bureau services.
40:
235:- 'I' grade calls are calls where "the immediate presence of a police officer will have a significant impact on the outcome of an incident". This is typically categorised as where there is, or is likely to be, a danger to life, a serious threat of violence, serious damage to property or serious injury. The response time to a call of this urgency is 15 minutes.
156:
282:
Two ’‘Duty
Officers’’ are concurrently on duty in each of the three Metcall centers, resulting in a combined total of six officers on duty across the entire network. The Duty Officers are responsible for decisions made within the centre and are also entrusted with ensuring the well-being of the staff
273:
in the MPS (and the United
Kingdom) and is primarily staffed by highly trained police staff, instead of police officers. It’s also the most diverse command in the Met. MetCC retains some police officers working alongside Communications Officers and Supervisors and in roles identified as requiring a
291:
In each "pod," which typically spans two to four
Operational Command Units, has two dedicated CAD Supervisors. Their responsibilities include overseeing Operators, taking charge of challenging situations, and making final decisions on incident closure. Additionally, a subset of Supervisors manages
97:. It is the communications centre responsible for receiving emergency and non-emergency contact within the Metropolitan Police, the deployment of police resources and the command and control of special operations. MetCC operates out of three centres located at Lambeth, Hendon and Bow.
191:
call takers sit in pods of twelve positions, each pod having its own supervisor. Dispatching pods have two or three dispatcher and one supervisor position. The size of the dispatching pod depends on how busy the borough that it supports is. Patrol officers are dispatched through the
336:
deployment is necessary, assign police officers using
Airwave radios or by sending information directly to the MDT terminal of police vehicles. Most CAD Operators rotate between the two roles, but some are dedicated to one or the other.
481:
241:- 'S' grade calls are calls where there is a "degree of importance or urgency associated with the initial police action, but an emergency response is not required". The response time to a call of this urgency is 60 minutes.
755:
261:
for the borough in question to decide what officers to deploy to it. The
Supervisor (see below) can change the grading of the call if necessary, but only in exceptional circumstances.
835:
714:
340:
The title "CAD Operator" originates from the
Computer Assisted Despatch program that the MPS has used since 1984; while this system is still in use, it was superseded by the new
679:
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the First
Contact process, ensuring accurate call handling. The Supervisor role is staffed by either a Sergeant or an experienced police staff Communications Supervisor.
109:' (for Computer Aided Despatch) which dealt with incoming non-emergency calls and with despatching police to all calls in that area. In addition, the Information Room at
765:
669:
247:- 'E' grade calls are calls where a police attendance is required, but an emergency police response is not. The response time to a call of this urgency is 48 hours.
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product. If a police officer needs to be dispatched, the record is transferred to the
Computer Aided Despatch (CAD) application, and a CAD record will be created.
885:
775:
253:- 'R' grade calls are calls where a police attendance is not required. This typically means that the caller has been dealt with appropriately by the call handler.
699:
609:
823:
555:
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Once the initial information has been inputted, the CAD will be allocated a grade of urgency. All calls are given one of four grades:
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Supervisors are sometimes erroneously labeled as "Controllers," a term associated with a historic role predating the C3i programme.
212:
operator known as a
Communications Officer. If the request or enquiry needs to be recorded by the police, a record is created on the
911:
602:
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There are just over 2,000 CAD Operator positions within the MPS, and approximately 400-500 theoretically on duty at any given time.
400:
845:
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which were sent to the CAD Room to be dealt with. In 2004, staff began to migrate on a borough-by-borough basis to MetCC, with
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Historically, each of the Met's
Borough Operational Command Units (BOCUs) had its own control room, known internally as the '
533:
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Following completion of the C3i programme in late 2007, all Met communications are dealt with at three dedicated centres at
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role they read the details of the calls as entered by First Contact, decide on the appropriate action to take, and, when
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595:
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Central Communications Command is unique within the Metropolitan Police in its staff structure. It is both the largest
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179:, covering west; north and east; and south London respectively. Within each centre is a call receipt facility, called
118:
94:
922:
425:
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803:
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451:"IPCC independent investigation into the police response to 999 calls on the 21st and 22nd April 2006 in Tooting"
906:
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324:), they answer 999 and non-emergency telephone calls to police and enter the details of the call onto the MPS
482:"Information Rights Unit – A list of call grades used on the Computer Aided Dispatch (CAD) system by the MPS"
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880:
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426:"Monitoring Report by Central Communications Command on the Police Response to Incoming Emergency Calls"
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53:
Please help update this article to reflect recent events or newly available information.
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CAD Operators perform two functions. In the First Contact (FC) role (also known as
431:. Metropolitan Police Service Patrol & Response Strategic Group. October 2006
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Led by DAC Ron McPherson and Dr Amanat Hussain, the C3i programme (
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Photograph of MPS Traffic Control showing a typical CAD environment
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Once the CAD report has been created, it is passed to the relevant
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456:. Independent Police Complaints Commission. Archived from
27:"CAD Operator" redirects here. For operators of CAD, see
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312:) make up the majority of operational MetCC staff.
766:Specialist, Organised & Economic Crime Command
196:radios and by sending information direct to the
159:One of the three CCC centres. Note the array of
558:. Metropolitan Police Authority. Archived from
511:. Metropolitan Police Authority. Archived from
886:Metropolitan Police Specialist Training Centre
776:Human Exploitation and Organised Crime Command
534:"Central Communications Command Role Profiles"
700:Deputy Mayor of London for Policing and Crime
603:
507:Shiel, Superintendent Pat (8 December 2005).
403:. Metropolitan Police Service. Archived from
8:
721:
610:
596:
588:
814:Parliamentary and Diplomatic Protection
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301:CAD Operators (Communications Officers)
756:Roads & Transport Policing Command
509:"Best value review of managing demand"
685:Mayor's Office for Policing and Crime
7:
851:Royal Parks Operational Command Unit
377:Gold Silver Bronze command structure
556:"Police Staff/Communications Staff"
536:. Metropolitan Police Careers Unit
183:and a dispatching facility called
25:
912:Metropolitan Special Constabulary
819:Royalty and Specialist Protection
809:Protection & Security Command
846:Homicide and Major Crime Command
38:
274:police officer in legislation.
216:, a tailored iteration of the
121:being the first BOCU to move.
18:Central Communications Command
1:
214:Contact Handling System (CHS)
902:Metropolitan Police District
344:platform for First Contact.
751:Specialist Firearms Command
486:Metropolitan Police Service
95:Metropolitan Police Service
961:
716:Organisation and structure
382:The Job (police newspaper)
26:
945:Metropolitan Police units
861:Violence Suppression Unit
804:Counter Terrorism Command
761:Territorial Support Group
200:in every police vehicle.
47:This article needs to be
907:Metropolitan Police F.C.
271:Operational Command Unit
101:Historic operating model
680:Assistant Commissioners
342:Contact Handling System
79:Met Command and Control
310:Communications Officer
208:Calls are routed to a
164:
881:Hendon Police College
795:Specialist Operations
239:Significant (S) grade
163:antennae on the roof.
158:
85:, is a department of
29:Computer-aided design
856:Borough Command Unit
741:Marine Policing Unit
515:on 28 September 2007
463:on 28 September 2007
401:"C3i Communications"
73:, also known as the
670:Deputy Commissioner
644:Thames River Police
620:Metropolitan Police
233:Immediate (I) grade
151:Command and control
837:Frontline Policing
639:Bow Street Runners
362:Central Operations
283:under their care.
251:Referred (R) grade
245:Extended (E) grade
165:
75:Met Contact Centre
932:
931:
917:New Scotland Yard
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824:Aviation Policing
562:on 7 January 2007
125:The C3i programme
111:New Scotland Yard
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16:(Redirected from
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736:Dog Support Unit
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674:Dame Lynne Owens
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348:Operator numbers
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328:system. In the
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59:December 2018
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660:Commissioner
564:. Retrieved
560:the original
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538:. Retrieved
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517:. Retrieved
513:the original
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490:. Retrieved
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465:. Retrieved
458:the original
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433:. Retrieved
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409:. Retrieved
405:the original
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341:
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322:call receipt
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198:MDT terminal
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69:
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492:20 December
367:FiReControl
143:Information
781:Operation
694:Sadiq Khan
653:Governance
566:2007-04-09
519:2007-04-13
488:. May 2017
467:2007-05-31
411:2007-04-13
388:References
435:2 January
119:Southwark
115:999 calls
113:received
939:Category
874:Training
540:12 April
372:FireLink
356:See also
330:Despatch
326:computer
316:Job role
259:Dispatch
185:Dispatch
107:CAD Room
923:The Job
783:Trident
630:History
194:Airwave
177:Lambeth
161:Airwave
139:Control
135:Command
89:within
49:updated
334:police
169:Hendon
141:&
895:Other
461:(PDF)
454:(PDF)
429:(PDF)
187:. In
71:MetCC
542:2007
494:2018
437:2007
175:and
83:MO12
173:Bow
93:'s
81:or
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