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Another constant theme in
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Maister demonstrated statistically a clear path to profits: if (and only if) skilled managers know how to energize their people, then (and only then) employees will serve the customers (or clients) with excellence, and the clientele will reward the organization with superior financial performance.
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A constant theme through
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Maister points out that, in business, as in personal life, we all know what we should be doing, why we should be doing it, and often, how to do it. However, knowing all this is insufficient to predict whether individuals or institutions will, in fact, do it. Maister concludes that the only
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all these things, each and every one of them, has to be given to us by another human being. That means we must know how to earn and deserve what we want the other person to give us back, and that means becoming good at relationships in everything we do.
306:) but Maister provided formal evidence and unveiled the critical elements of personal managerial influence, rather than formal management systems such as strategies, policies, reward systems and the like.
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As an academic, his initial teaching, research and publishing focus was in the area of logistics, transportation, and operations management he authored (or co-authored) seven books while teaching at the
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The major themes that emerge from over 30 years of
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professor, American writer and expert on business management practices and the management of professional service firms. He is best known for writing
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competitive advantage, for corporations and for careers, is the ability to create and transfer drive, determination, energy, excitement and enthusiasm.
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David is married to Kathy
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During the period when he was obtaining his formal education he worked as a statistician at
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True
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Practice What You Preach! What
Managers Must Do to Create a High Achievement Culture
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Maister holds a bachelor's degree in mathematics, economics and statistics from the
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by James L. Heskett, W. Earl Sasser, and
Leonard A. Schlesinger, and more recently
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from: Contemporary
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toward goals, and to accept consequences for non-compliance.
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and tools are available to assist in formatting, such as
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Cases in
Operations Management: Strategy and Structure
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David Maister's blog, Passion, People and Principles
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David Maister's Business Masterclass podcast series
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345:(With Charles H. Green, and Robert M. Galford)
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