336:
those attempting to find employment and to those requiring the issuing of a financial provision due to, in the first case, lack of employment, of an allowance to assist with the living costs and expenditure intrinsic to the effort to achieve employment, or in all other cases the provision of social-security benefit as the result of a person without an income from employment due to illness-incapacity including drug addiction. The organisation acted from within the government's agenda for community and social welfare. Services were provided in the first instance via job advisers, both in-house and on the telephone. An
1555:
379:
599:, where claim details are taken over the phone and entered directly to the computer system by the call agent. From summer 2012 new claimants with Internet access are strongly encouraged to make their claim online, and interview details were then sent to the claimant by text message. Customers are then asked to attend an interview at their local jobcentre to discuss work issues with an adviser, and finalise their claim, provide relevant signatures and proof of ID and address.
270:
142:
1408:
38:
1238:
510:. Between 2005 and 2008, directors of the board were to be reduced in number from eight to six, the number of districts from seventy to fifty, the number of management and support staff employed were reduced by 5% and, amongst other things, the number of locations specifically employed to process claims would be reduced from 650 to 77.
537:, led to the introduction of a team-based incentive scheme, created in order to improve staff efficiency. The scheme takes as a measure of this efficiency for the allocation of bonuses for teams meeting specific targets (known as a performance-related pay-system) the relative successes in each team of the factors:
855:
Jobcentre Plus as an executive agency ceased to exist as of 4 October 2011. Services offered by
Jobcentre Plus are now offered directly by the Department for Work and Pensions. Although the Jobcentre Plus corporate brand remains in place at the present time, it functions only as a public brand of the
590:
website – the UK's most visited recruitment website with over a million visitors each week. Jobcentre Plus also offered services to employers and employment agencies, who can register their vacancies online through the online service or by calling
Employer Direct. Vacancies are available immediately
451:
The basic rules and administration regarding claims and the disallowance of benefit remain unaltered today. From 1918, payments were also made to unemployed ex-soldiers and their dependants, as well as to civilians who found themselves unemployed due to the decline of war production industries. The
668:
was introduced in 2011, and is mandatory for all jobseekers from nine months onwards. Unlike the previous New Deal scheme which offered the choices of: training, help in setting up a business, unpaid work placement in a field appropriate to the jobseeker, the work program requires that jobseekers
479:
began to open a new network of 'Jobcentres', with orange signage (re-branded 'Employment
Service Jobcentre', with dark blue signage, from 1994 to 2002) that advertised jobs but did not process benefits. During this time, claimants were required to make claims and 'sign on' at separate unemployment
707:
The
Jobcentre Plus service (and its forerunners the Social Security office, Unemployment Benefit office and Jobcentre/Labour Exchange) have featured in all forms of popular culture, often depicted in a general way to suggest poverty or unemployment. In the 1980s in particular, the Social Security
335:
Jobcentre Plus was an executive agency of the
Department for Work and Pensions of the government of the United Kingdom between 2002 and 2011. The functions of Jobcentre Plus were subsequently provided directly through the Department for Work and Pensions. The agency provided services primarily to
594:
Alongside these changes, Jobcentre Plus has also changed the way in which claims to benefits are processed. In the past, claimants contacted their local benefits office, were asked to manually complete the appropriate forms, and then booked an interview with an adviser in order to discuss work
463:
was payable only for those with a contributions record, and even then for only twelve months for each claim, there remained a group on long-term low incomes, without access to benefit. That was relieved after the enactment of the
448:. Weekly contributions were paid by workers, employers and the state in the form of stamps which were affixed to an Unemployment Book (later called the National Insurance card). When no work was available, benefit was payable.
1538:
Varney Report (Pre Budget 2006) - transforming the delivery of public services. The review looks at how the channels through which services are delivered can be made more efficient and responsive to the needs of citizens and
902:
417:
and was passed in
September 1909 and, after months of planning and recruitment of clerks; 62 labour exchanges were opened on 1 February 1910. The number of offices rose to 430 within four years. At the suggestion of the
529:
during 2005–2006, the number of employees within the organisation amounted to 71,000. The amount of money released by the
Department for Work and Pensions to people in work-related benefit amounted to £100 million.
1848:
1463:
605:
During 2003, the DWP commenced the use of Post Office accounts for the payment of benefits, a process fully operational at the beginning of the financial year in 2005. The accounts are licensed and the
1055:
934:
402:, who had worked for a more efficient labour system in the early years of the twentieth century. This was intended to address the chaos of the labour market and the problems of casual employment.
1391:
547:
the specifics of whether the vacancy was filled at all, and if so, then the time taken for the advertised employment to be met (a measure of the satisfaction of the employer (Employer
Outcome)
506:
to increase departmental efficiency amounting to £960,000,000; a target considered achievable in the period 2007-08. This initial plan was implemented within the
Jobcentre structure as the
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669:
must take unpaid work experience in a discount shop or similar big business retail. This has led to much controversy regarding the inflexibility and lack of choices in the scheme.
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1868:
898:
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The processing of benefits claims has also changed, so that they are processed at a smaller number of larger
Benefit Centres rather than local benefit offices and jobcentres.
1878:
1863:
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930:
340:
system known as the Labour Market System (LMS) contained the personal details of job seekers and advertised job vacancies for employers within each of the public offices.
1148:
618:. As of 2012, the payment system for benefits is being streamlined, and all payments will now be made into bank, building society or Post Office accounts, and the use of
1873:
1259:
960:
1201:
The Efficiency Savings Programme in Jobcentre Plus: Government Response to the Committee's Second Report of Session 2005–06 (Second Special Report of Session 2005-06)
1263:
688:. Jobseekers are expected to use 30 hours of their own time per week searching for jobs, on top of the mandatory Work Programme, or take part in community service.
633:
as well as chiefs at the Public and Commercial Services union and a member of Liverpool Council's cabinet. This was a partial pilot scheme for one part of the new
1371:
938:
629:
would be required to claim benefits online rather than in person at a Jobcentre Plus branch. This announcement was met with concern by Liverpool Wavertree MP
347:
was used whereby jobseekers could search for employment and employers could upload and manage their own vacancies whilst searching for prospective employees.
550:
the delivery of service professionally and with regards to the effectiveness (accuracy) of the entire organisation as a business targets (Business Delivery)
1843:
1497:
1853:
513:
In the 1990s, the Jobcentre reinforced a dress code which required male members of staff to wear ties. The code was later held to be in breach of the
1442:
1388:
1533:
Written and Oral evidence submitted to the Work and Pensions Select Committee into the failure of the Efficiency Savings Programme in Jobcentre Plus
238:
595:
related issues (as appropriate) and submit the benefits claim for processing. The new system instead asks individuals to call a Jobcentre Plus
484:
in the mid-1990s, the unemployment benefit offices were integrated into Jobcentres. From the 1970s onwards, benefits were paid in the form of a
976:
1582:
1118:
Lissenberg S, Marsh A, Hartfree Y, Sutton L, Kellard K, Nimmo J., Alos E., Davies V., Sumpton R., Taylor J., Rzymann I., Fidler Y., Wymer P
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was passed in 1911 and the first payments were made at exchanges in January 1913. Initially this covered only elected trades, such as
1278:
The Paradox of Performance related pay systems: 'why do we keep on adopting them in the face of evidence that they fail to motivate?'
1296:
1166:
1062:
870:
121:
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are named after the paper form with the same name (Unemployment Benefit, form 40) that was used to apply for unemployment benefit.
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the organisation caused directly or indirectly 700,000 people to return to work between the months of April 2005 and January 2006.
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1640:
414:
363:
301:
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200:
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1038:
1780:
395:
55:
1000:
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for Employment. It was formed by the amalgamation of two agencies, the Employment Service, which operated Jobcentres, and the
1209:
1056:
The use of Jobcentre Plus telephony and face-to-face first contact services by customers with specific communication barriers
102:
59:
1075:
732:
672:
From 19 October 2012, all claimants applying for Jobseeker's Allowance were expected to look for work online, using the new
541:
of a rating by point-system based on criteria of the priority of each person to have been guided back into work (Job entry)
74:
1692:
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of 2004, changes were made to the structure and management of Jobcentre Plus as part of the governmental review headed by
405:
In 1908, Beveridge was commissioned to devise a scheme which would combine labour exchanges with a new government-funded
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642:
503:
465:
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1687:
607:
514:
433:
81:
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1368:
935:"Evaluation of the macroeconomic impact of Jobcentre Plus and Jobseeker's Allowance New Deals: a feasibility study"
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410:
1527:
88:
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1523:
BBC report into the Work and Pensions Select Committee report into job cuts and poor services at Jobcentre Plus
762:
476:
293:
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899:"Government announces organisational changes to Jobcentre Plus and the Pension, Disability and Carers Service"
638:
355:
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799:
553:
a measure of the cost of levels of error by staff and customers, and of the reduction of fraud by customers.
48:
70:
720:
378:
337:
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998:
Returning to Normality: Substance Users’ Work Histories and Perceptions of Work During and After Recovery
1817:
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875:
1309:
1697:
1635:
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865:
840:, about working class poverty in 1930s northern England. It has been made into both a play and film.
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and were renamed employment exchanges, so as to more accurately reflect their purpose and function.
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768:
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472:. c. 29), when payments began to be made to jobseekers on low incomes regardless of contributions.
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The first 56 Jobcentre Plus Pathfinder offices were brought into existence during October 2001.
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The Efficiency Savings Programme in Jobcentre Plus: Second Report of Session 2005-06, Volume 1
1058:
954:
750:
685:
488:, until the early-2000s, when payments would be made directly to the claimant's bank account.
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Initially, benefits were paid weekly in cash, at the employment exchange. From 1973, the-then
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March 2006 Select Committee report into Efficiency Savings Programme in Jobcentre Plus
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Experiencing Jobcentre Plus Pathfinders: overview of early evaluation evidence (2003)
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1004:
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681:
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In 2012, the DWP announced a "trailblazer" scheme under which all new job seekers on
534:
499:
1464:"Fears of Merseyside job centre chaos over switch to online job seekers claims only"
684:. Those jobseekers who do not possess the necessary computer skills will be offered
1341:
1239:"Evaluation of the Introduction of the Makinson Incentive Scheme in Jobcentre Plus"
794:
574:
445:
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677:
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37:
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Crown copyright for the Department for Work and Pensions -Retrieved 2012-05-31
626:
619:
485:
807:), the demented leader of a Restart course for a group of unemployed people.
1337:"Unemployment: the key UK data and benefit claimants for every constituency"
1289:
Paradoxes of modernisation: unintended consequences of public policy reforms
709:
274:
1131:
Great Britain: Parliament: House of Commons: Work and Pensions Committee -
17:
1409:
Beyond POCA: How to better meet the needs of consumers at the Post Office
824:, was set in a busy West Midlands job centre. The series was produced by
615:
453:
437:
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1237:
S.Burgess, C. Propper, M.Ratto, E.Tominey - University of Bristol 2004.
676:, an online system accessible from the government portal and powered by
557:
As of 2010, Jobcentre Plus had 750 offices and about 78,000 employees.
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newspaper, the total number of jobseekers in May 2012 was 1,590,708.
1016:
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1007:
British Journal of Social Work Vol. 34 No. 7 Retrieved 2012-05-31
974:
webpage of the Department for Work and Pensions (jobcentre-plus)
844:
614:. Prior to these services the banking facility were provided by
1564:
1204:. House of Commons Work and Pensions Committee. 15 June 2006.
699:. The Universal Jobmatch service closed down on 17 June 2018.
31:
1054:
C Hay and A Slater (ECOTEC Research and Consulting Limited)
803:, a recurring character is Pauline Campbell-Jones (played by
695:
service, accessible via the government portal and powered by
425:, from January 1917, the labour exchanges came under the new
27:
Brand used by the Department for Work and Pensions in the UK
1849:
Defunct executive agencies of the United Kingdom government
691:
On 14 May 2018, the Universal Jobmatch was replaced by the
828:
and written by Claire Downes, Stuart Lane and Ian Jarvis.
929:
R Riley, S Kirby, P Meadows, J van de Ven and R Barrell-
386:
The forerunners of the Jobcentre Plus were the state-run
708:
office was frequently used as shorthand for the British
1135:
The Stationery Office, 18 Mar 2006 Retrieved 2012-07-09
901:. Department for Work and Pensions. 12 September 2011.
1407:
ICM Research December 2009 - financial services group
1299:(The London School of Economics and Political science)
544:
the relative results of assessment of customer Service
586:
Jobsearch facilities are available to anyone via the
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933:(commissioned by the Dept. of Works and Pensions).
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153:
148:
62:. Unsourced material may be challenged and removed.
1335:Rogers, S.; Evans, L.; Sedghi, A. (20 June 2012).
1017:webpage about the Department for Work and Pensions
931:National Institute of Economic and Social Research
1369:Ninth Report 4 Post Office Card Account (POCA) 49
343:Between 2012 and 2018 a government website named
261:
1232:
1230:
1228:
1167:"Telling men to wear ties is sex discrimination"
680:, either at their local Jobcentre or from their
350:Claims may be made for the working-age benefit
1287:originally published in Hood C., Margetts H.,
480:benefit offices. With the introduction of the
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992:(secondary supporting reference) A Cebulla,(
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637:benefit, which is replacing the income-based
8:
1869:2011 disestablishments in the United Kingdom
1258:: CS1 maint: multiple names: authors list (
959:: CS1 maint: multiple names: authors list (
661:. The changeover commenced in October 2013.
456:") was originally only a temporary measure.
134:
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856:Department, rather than a separate entity.
715:Dramatic representations have included the
608:electronic benefits transfer banking engine
452:out-of-work donation scheme (the original "
382:National Employment Exchange Service poster
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1262:) CS1 maint: numeric names: authors list (
1879:2002 establishments in the United Kingdom
1864:1910 establishments in the United Kingdom
1859:Employment agencies of the United Kingdom
311:From 2002 to 2011, Jobcentre Plus was an
122:Learn how and when to remove this message
239:Secretary of State for Work and Pensions
1874:Government agencies established in 1910
1490:"Online Jobcentre move a major concern"
1367:Select Committee on Trade and Industry
887:
1251:
952:
133:
893:
891:
533:The 2000 Makinson Report, written by
525:According to figures obtained by the
7:
1592:State benefits in the United Kingdom
727:Whatever Happened To The Likely Lads
60:adding citations to reliable sources
1500:from the original on 11 August 2014
1462:Marc Waddington (9 November 2012).
1349:from the original on 9 January 2016
1146:The Guardian newspaper 1 April 2011
994:National Centre for Social Research
1844:Unemployment in the United Kingdom
567:Work and Pensions Select Committee
527:Work and Pensions Select Committee
25:
1488:Lucian Berger (9 November 2012).
1165:Laville, Sandra (12 March 2003).
905:from the original on 8 March 2016
871:International Labour Organization
1854:Department for Work and Pensions
1641:Employment and Support Allowance
1177:from the original on 7 July 2018
364:Employment and Support Allowance
302:Department for Work and Pensions
252:Department for Work and Pensions
201:Department for Work and Pensions
140:
36:
1781:Education Maintenance Allowance
1310:"Are jobcentres still working?"
508:Delivering our Vision Programme
396:President of the Board of Trade
315:which reported directly to the
47:needs additional citations for
622:was phased out by early 2013.
1:
1693:Personal Independence Payment
1291:Oxford university press 2009
1813:Severe Disablement Allowance
851:Winding-up of Jobcentre Plus
643:Employment Support Allowance
610:are provided by the company
496:Efficiency Savings Programme
466:National Assistance Act 1948
194:Superseding Executive Agency
1783:(abolished in England only)
1688:Disability Living Allowance
1439:What Do They Know? website
515:Sex Discrimination Act 1975
390:, originally the vision of
159:; 22 years ago
1905:
172:Preceding Executive Agency
1889:Public employment service
411:Labour Exchanges Act 1909
300:) is a brand used by the
149:Executive Agency overview
139:
1036:Government Legal Service
996:) N Smith and E Sutton
763:Boys from the Blackstuff
733:Some Mothers Do 'Ave 'Em
477:Department of Employment
354:. Previously claims for
1445:11 January 2014 at the
1426:13 January 2013 at the
1374:27 October 2016 at the
1022:23 January 2011 at the
800:The League of Gentlemen
1151:1 October 2013 at the
1076:"Labour Market System"
1065:- Retrieved 2012-05-31
582:Changes to the service
434:National Insurance Act
383:
338:information technology
331:Role of Jobcentre Plus
297:
289:
278:
1818:Supplementary Benefit
1646:Flexible Support Fund
1625:Jobseeker's Allowance
1389:Benefits and Pensions
1283:16 April 2012 at the
876:Trades Union Congress
639:Jobseeker's Allowance
381:
356:Jobseeker's Allowance
272:
1698:Attendance Allowance
1449:Retrieved 2012-10-26
1430:Retrieved 2012-06-07
1411:Retrieved 2012-06-07
1398:Retrieved 2012-06-07
1378:Retrieved 2012-06-07
1155:Retrieved 2012-07-09
1094:"Welcome to nowhere"
1045:Retrieved 2012-05-31
1026:Retrieved 2012-05-31
983:Retrieved 2012-05-31
866:Poor Relief Act 1601
843:British reggae band
826:Big Talk Productions
461:unemployment benefit
407:unemployment benefit
298:Ionad Obrach is Eile
273:A Jobcentre Plus in
237:Various incumbents,
231:Minister responsible
56:improve this article
1808:National Assistance
1798:Council Tax Benefit
1756:Bereavement Benefit
1394:9 June 2012 at the
1171:The Daily Telegraph
1082:. 12 December 2013.
979:30 May 2012 at the
769:Hot Enough for June
760:, the drama series
721:Hancock's Half Hour
413:was rushed through
290:Canolfan byd Gwaith
136:
1884:2002 introductions
1823:Invalidity Benefit
1803:Incapacity Benefit
1620:Working Tax Credit
1041:8 May 2012 at the
941:on 5 December 2012
745:George and Mildred
674:Universal Jobmatch
651:Working Tax Credit
588:Universal Jobmatch
482:Employment Service
470:11 & 12 Geo. 6
427:Ministry of Labour
423:David Lloyd George
384:
360:Incapacity Benefit
345:Universal Jobmatch
279:
178:Employment service
1831:
1830:
1769:
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1719:Child Maintenance
1681:Disability relief
1676:
1675:
1636:Carer's Allowance
1606:Income assistance
1494:lucianaberger.com
1316:. 6 February 2010
565:According to the
504:Sir Michael Lyons
500:Sir Peter Gershon
400:William Beveridge
392:Winston Churchill
317:Minister of State
267:
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248:Parent department
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16:(Redirected from
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1740:Universal Credit
1724:Child Tax Credit
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937:. Archived from
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833:Love on the Dole
647:Child Tax Credit
635:Universal Credit
612:JP Morgan Europe
388:labour exchanges
352:Universal Credit
313:executive agency
226:, United Kingdom
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71:"Jobcentre Plus"
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805:Steve Pemberton
787:I, Daniel Blake
775:Made in Britain
705:
703:Popular culture
659:Housing Benefit
584:
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494:As part of the
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370:could be made.
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45:This article
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907:. Retrieved
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112:October 2012
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54:Please help
49:verification
46:
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1733:Combination
1613:Working age
1539:businesses.
1080:data.gov.uk
816:, starring
813:The Job Lot
686:IT training
678:Monster.com
620:Girocheques
597:call centre
442:engineering
18:Dole office
1838:Categories
1211:0215029259
882:References
693:Find a Job
627:Merseyside
561:Statistics
486:girocheque
415:Parliament
82:newspapers
1774:Ambiguous
710:recession
327:offices.
277:, England
275:Cambridge
186:Dissolved
1498:Archived
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1281:Archived
1254:cite web
1175:Archived
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955:cite web
903:Archived
860:See also
616:Citibank
591:online.
438:building
1656:Old age
1599:Current
1504:4 March
1473:4 March
1320:7 April
1217:4 March
1181:2 April
1104:7 April
909:4 March
797:series
793:In the
739:Shelley
717:sitcoms
645:, plus
374:History
304:in the
258:Website
162: (
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286:Welsh
224:Leeds
103:JSTOR
89:books
1550:IMDb
1506:2016
1475:2016
1355:2012
1322:2021
1293:ISBN
1264:link
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845:UB40
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