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he became a consultant for NEC, a Japan-based semiconductor company, when it expanded to
Roseville, California. During this time, Lipp also worked with Sacramento Area Commerce and Trade Organization (SACTO), a local economic development group. He served as Chair of the organization's Pacific Rim committee and helped recruit international companies to the Sacramento area. Lipp helped bring
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168:. The company hired Lipp as an interpreter for Japanese officials planning the first international Disney theme park in Tokyo. At Disney University, Lipp created and presented numerous training programs for employees. Lipp was transferred to Japan, where he spent two years helping hire and train 4000 employees for
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Doug Lipp left Disney to co-found the
Intercultural Relations Institute (IRI), a global consulting business, with C. Clarke, a Stanford professor, in the mid 1980s. While working at IRI, Lipp consulted with corporations based in Europe, Asia, the Middle East and the United States. A few years later,
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In June 2005, he conducted a customer-service training program for the Casino
Reinvestment Development Authority in Jersey Shore. In March 2013, Lipp spoke to 21,000 McDonald's franchise owners and general managers in Las Vegas and 550 human-resource managers in Toronto for a week. That month, he
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In 1993, he founded G. Douglas Lipp & Associates, a consultant firm that provides leadership, change management, customer service and global competitiveness services, after conducting a 30-day training program for The Pebble Beach
Company. The firm provides corporate training programs and
172:. After repatriating from Tokyo Disneyland, Lipp was assigned to lead the Disney University training team at the Walt Disney Studios, Disney's corporate headquarters in Burbank, California. He developed leadership courses for studio employees and executives.
205:. The book highlights leadership lessons from the founder and Dean of the Disney University, Van France. Disney U features 25 interviews with former Disney executives, stories about the corporation's early days, and 13 lessons from Disney University.
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111:. Lipp is an expert in leadership and customer service. He is the CEO and President of G. Douglas Lipp & Associates, a consulting firm. Lipp previously served as head at the
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The
Changing Face of Today's Customer: Strategies for Attracting and Retaining a Diverse Customer and Employee Base In Your Local Market
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leadership projects for companies. Lipp conducted a series of seminars showcasing his experience with Disney from 1994 to 1995.
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Disney U: How Disney
University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
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Disney U: How Disney
University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
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119:. He has published books in English and Japanese and has given over 1500 keynote presentations.
658:"2013 Executive Night – The Magic of Disney's Extraordinary Leadership & Customer Service"
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397:"Building World Class Customer Experience the Disney Way – Interview with author, Doug Lipp"
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526:"Managing Change And Being Globally Competitive: Doug Lipp To Address NRB 2012 Convention"
375:"Leadership Biz Cafe Podcast #13 – Doug Lipp On How Disney Creates A Thriving Workforce"
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training department and helped create the first international Disney
University at
476:"Cathie Anderson: Fair Oaks business consultant treated like royalty in Bahrain"
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576:"Change Approach to Be Successful Across Cultures, NCDM Speaker Says"
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Lipp earned a MA in
International Business Communications from the
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in post-graduate studies of
Japanese language and history.
419:"More Lessons for Business from Walt Disney and Disney U"
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Stuck in the Middle Seat: Why Traveling Can Really Suck!
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324:"How Disney gets its 'hi-ho' enthusiasm from workers"
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502:"Walt Disney veteran Doug Lipp talks leadership"
453:"How Disney gets its 'hi-ho' worker enthusiasm"
830:California State University, Sacramento alumni
107:is a consultant, speaker, and author based in
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215:Negotiation Manual: How to Negotiate Overseas
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740:"Seminar on Smiling Brightens the Shore"
113:Disney University Corporate Headquarters
766:"4 Questions with Disney U's Doug Lipp"
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129:California State University, Sacramento
60:California State University, Sacramento
764:Salvatore Giliberto (April 15, 2013).
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554:"12 Management Lessons From Disney U"
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787:"Book Review: Disney U by Doug Lipp"
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500:Lianna Gutcher (October 23, 2013).
474:Cathie Anderson (January 4, 2014).
326:. The News Tribune. Archived from
133:International Christian University
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845:People from Fair Oaks, California
421:. John C. Donahue. April 15, 2013
160:In 1978, Lipp began interning at
789:. I Am Reader. February 19, 2013
220:The Success of Tokyo Disneyland
825:American motivational speakers
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686:. Training Mag. July 29, 2013
253:Even Monkeys Fall From Trees
131:. He spent two years at the
715:. Doug Lipp. Archived from
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164:marketing department in
192:Consulting and speaking
713:"Lear More About Doug"
660:. HRPA. Archived from
239:Danger and Opportunity
840:American male writers
109:Fair Oaks, California
103:(born 1955) known as
552:McCafferty, Dennis.
137:Mitaka, Tokyo, Japan
72:, author, consultant
719:on February 7, 2012
664:on October 16, 2013
638:on November 3, 2014
626:"About the Authors"
399:. Document Strategy
350:"Insurance Chamber"
330:on October 17, 2013
166:Anaheim, California
101:Gordon Douglas Lipp
744:The New York Times
603:. Actionable Books
480:The Sacramento Bee
738:Strauss, Robert.
684:"Inside Disney U"
225:Global Management
141:Nanzan University
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815:1956 births
793:October 16,
771:November 2,
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690:October 16,
668:October 16,
642:November 2,
607:October 15,
601:"Doug Lipp"
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560:October 16,
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485:November 2,
459:October 16,
425:October 16,
403:October 15,
381:October 15,
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334:October 16,
48:Nationality
809:Categories
310:References
201:published
578:. DM News
269:(2003 ) (
182:Gekkeikan
123:Education
105:Doug Lipp
22:Doug Lipp
297:(2013) (
283:(2008) (
255:(2001) (
241:(1998) (
227:(2001) (
178:Kikkoman
162:Disney's
90:douglipp
51:American
85:Website
70:Speaker
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151:Career
636:(PDF)
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528:. NRB
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299:ISBN
285:ISBN
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229:ISBN
184:and
139:and
92:.com
43:1955
40:Born
143:in
135:in
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Text is available under the Creative Commons Attribution-ShareAlike License. Additional terms may apply.
