878:, which took effect on 30 December 2020, retained European statutes such as Regulation (EC) No 261/2004 that applied in the UK prior to its exit. As a result, the Flight Compensation Regulation was ported over to the UK's domestic law before the end of the transition period. Thus, while Regulation (EC) No 261/2004 itself no longer applies to flights departing in the UK as of 1 January 2021, its new equivalent in British law ("UK261") subjects British carriers and other airlines not headquartered in Europe to similar provisions on those routes. Specifically, "UK261" provides that it applies to all flights departing the UK, flights on UK and EU carriers arriving in the UK, and flights on UK carriers arriving in the EU, where the passenger has not claimed under a similar regime elsewhere.
744:"Articles 5, 6 and 7 of Regulation EC 261/2004 must be interpreted as meaning that passengers whose flights are delayed may be treated, for the purposes of the application of the right to compensation, as passengers whose flights are cancelled and they may thus rely on the right to compensation laid down in Article 7 of the regulation where they suffer, on account of a flight delay, a loss of time equal to or in excess of three hours, that is, where they reach their final destination three hours or more after the arrival time originally scheduled by the air carrier."
779:, which shut down most European air traffic, do constitute "extraordinary circumstances" that release air carriers from the obligation to pay compensation, but that there is no such category as "super-extraordinary circumstances" that would release them from the obligation to provide care. According to the court's ruling, air carriers continued to have an obligation of care towards passengers under Art. 5 and 8 of the regulation during the week-long shutdown of European airspace, and this obligation does not have a temporal or monetary limit.
722:
to abuse passengers by frivolous interpretation of "technical or extraordinary circumstances"; it further defined the phrase and limited its exploitation. The definition of "technical and/or extraordinary circumstances" by the Court now stands firm and solid: any carrier must prove that the alleged mechanical problem leading to the cancellation was "beyond its actual control", the court affirmed in a statement. In its judgment, the Fourth
Chamber of the Court of Justice held:
831:
circumstances (art. 5 (3) Reg. (EC) No 261/2004)). “The EuCJ turned down that argument and swiftly so. Strikes "fall within the normal management of carrier's activities"; also, "the employer retains control over events to a certain extent". However, this does not apply to strikes from third-party staff (e.g. strike of air traffic control).” In conclusion, passengers are entitled to compensation if their flight has been disrupted due to a strike by the airline's staff.
740:, and Bock v Air France (C-402/07 and C-432/07), the Fourth Chamber of the European Court of Justice held on 19 November 2009 that despite no express provision in the Regulation to compensate passengers for delay, passengers are now entitled to the compensation as set out in Article 7 for any delay in excess of three hours providing the air carrier cannot raise a defence of "extraordinary circumstances".
1995:
484:
281:
45:
786:, the English Court of Appeal ruled on 11 June 2014 that "ordinary technical problems that cause flight disruption, such as component failure and general wear and tear, should not be considered “extraordinary circumstances”". Therefore, general technical faults found during routine maintenance checks before departure will generally not be considered "extraordinary circumstances".
470:'s interpretation that the final destination must be included in the total delay. This means that, if the passenger misses a connection outside the EU and ends up with a delay longer than the times indicated above, even if the delay on the flight leaving the EU was less than the aforementioned times, the total delay will be used and not only the delay on leaving the EU.
356:
re-routing is to another airport serving the same destination, the airline must pay for onward transport to the original airport or to a close by destination agreed with the passenger. These choices, and the entitlement to refreshments, etc., apply to all cancellations, regardless of whether the circumstances are extraordinary or not.
749:
problem stems from events which, by their nature or origin, are not inherent in the normal exercise of the activity of the air carrier concerned and are beyond its actual control". Various passenger rights groups reported the case and encouraged passengers to bring claims against airlines in the event of a delay of over three hours.
885:
to amend the regulation or to drop it from UK law entirely at a later date — though flights to the EU on EU airlines will still be covered by the original regulation regardless. Likewise, while the
European Union (Withdrawal) Act 2018 has converted the ECJ's jurisdiction up until the end of 2020 into
566:
Where a passenger has been rerouted due to cancellation or denied boarding, the above amounts are payable if the passenger's actual arrival time exceeds the scheduled arrival of their originally booked flights, by two/three/four hours for type 1/2/3 flights respectively. But if rerouting only exceeds
943:
Airlines will not be required to pay for accommodation of passengers for more than three nights in the event of major disruptions out of their control causing delays or cancellations, except for passengers with reduced mobility, passengers accompanying them, unaccompanied minors, pregnant women, and
853:
In response, airlines have repeatedly criticised such intermediaries for forcing more costs on the airline industry, which then passes extra costs on to passengers in the form of increased ticket prices. For example, in response to the added pressure caused by the increase in EU 261 claims in recent
830:
SAS pilots went on strike in April 2019 after wage talks broke down. Reuters have reported more than 1,200 flights have been canceled. SAS consistently denied paying compensation to passengers who have been affected claiming the strike was beyond their control. Technically, SAS claimed extraordinary
721:
The Court agreed with
Wallentin-Hermann that any technical issues during aircraft maintenance don't constitute "extraordinary circumstances" that would allow airlines to avoid paying passengers compensation for canceled flights. This case therefore closed the loophole which had allowed the airlines
259:
Before denying passengers boarding involuntarily, the airline is required to first seek volunteers to give up their reservation in return for whatever benefit is negotiated between the airline and the volunteers. Irrespective of such negotiation, such volunteers are also entitled to reimbursement or
1085:
Decision No 1/2015 of the Joint
European Union/Switzerland Air Transport Committee set up under the Agreement between the European Community and the Swiss Confederation on Air Transport of 20 August 2015 replacing the Annex to the Agreement between the European Community and the Swiss Confederation
689:
Additionally, when an airline cancels a flight, denies a person boarding, or incurs a delay exceeding two hours to a flight, it is obliged to provide each passenger affected with a written notice setting out their rights under the regulation, and the contact details of the national body tasked with
904:
With respect to compensation for long delays, which was never explicitly stated in the original regulation but added by the
European Court of Justice, a threshold of five hours for type 1 and 2 flights, 9 hours for type 3 flights up to 6,000 km (3,700 mi), and 12 hours for longer flights
799:
the concept of ‘arrival time’, which is used to determine the length of the delay to which passengers on a flight have been subject, refers to the time at which at least one of the doors of the aircraft is opened, the assumption being that, at that moment, the passengers are permitted to leave the
726:
Extraordinary circumstances” was not defined in the 2004 Regulation, but the phrase was to be interpreted narrowly since article 5(3) constituted a derogation from the principle, indicated in recitals 1 and 2 of the preamble, of protection of consumers, in as much as cancellation of flights caused
643:
are not considered to be within the
European Union. In the 2016 ECJ case of Mennens v Emirates referred by the Düsseldorf District Court, it was ruled that where a ticket covered multiple flights and did not attribute the cost of each flight separately, the percentage refund was to be based on the
748:
The fourth
Chamber also ruled that under the definition of "extraordinary circumstances", technical faults within an aircraft should not be included and therefore an air carrier cannot rely on a technical fault within an aircraft as a defence from a valid claim under the Regulation, "unless that
355:
Any ticket refund is the price paid for the flight(s) not used, plus the cost of flights already flown in cases where the cancellation has made those flights of no purpose. Where applicable, passengers are also entitled to refreshments, communication and accommodation as described below. Where
448:
If a flight is delayed by five hours, passengers are additionally entitled to abandon their journey and receive a refund for all unused tickets. They may also ask for a refund on tickets used already if the flight no longer serves any purpose in relation to their original travel plan, and, if
455:
Although not set out in the text of the regulation, a series of court cases created a rule that in case of an arrival delay of more than 3 hours, passengers are entitled to cash compensation, unless the delay is caused by extraordinary circumstances. Unlike the entitlements to refreshments,
598:
If a passenger's destination is an airport at a city with multiple airports and rerouting results in the passenger being taken to another of those airports, the airline must also pay for transport for the passenger to the original intended airport or an agreed nearby destination.
1934:
Regulation (EC) No 261/2004 of the
European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No
1010:
Regulation (EC) No 261/2004 of the
European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No
918:
Airlines will be obliged to give passengers access to toilets, drinking water, air conditioning, and medical assistance after a tarmac delay of one hour or more and refreshments after two hours, and to permit passengers to disembark after a tarmac delay of five hours or
587:
Repayment of the cost of unused flight tickets, and for used tickets where the flight(s) taken no longer serve(s) any purpose in relation to the passenger's original travel plan, and where applicable, a flight back to the original point of departure at the earliest
2577:
716:
An operating air carrier shall not be obliged to pay compensation in accordance with
Article 7, if it can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been
944:
passengers with specific medical needs. Other than for these types of passengers, delays and cancellations on flights less than 250 km (160 mi) and on aircraft with fewer than 80 seats will no longer give rise to a right to accommodation.
2587:
838:, the ECJ ruled that the death of a pilot due to operate a flight was not deemed to be extraordinary circumstances, as the absence of a member of staff "constitutes an event inherent in the normal exercise of that carrier’s activity".
570:
Said cash payments merely serve to compensate a traveller's inconvenience and do not replace or form a part of any potential reimbursements for unused tickets, trips in vain, additional transport costs, meals and accommodation.
263:
If insufficient volunteers are obtained, the airline may then proceed to involuntarily deny passengers the right to board their flight. All passengers so denied must be offered all three types of compensation and assistance.
574:
Airlines are not obliged to provide cash compensation in the case of extraordinary circumstances which could not have been avoided even if the airline took all reasonable precautions, according to Article 5, Paragraph 3.
638:
If a passenger is placed in a lower class than that for which a ticket was purchased, the airline must refund 30/50/75% of the cost of the ticket for type 1/2/3 flights. For the purpose of this condition, flights to the
175:. Delays shorter than three hours means no entitlement to any compensation of any kind even if the delay was classified as non-extraordinary. Airlines must provide refreshments and accommodation where appropriate. The
682:
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and
911:
An explicit right to refreshments, communication, accommodation, and assistance will be added for circumstances where passengers experience a delay at their final destinations due to the late arrival of connecting
2433:
1557:
Judgment of the Court (Fourth Chamber) of 19 November 2009. Christopher Sturgeon, Gabriel Sturgeon and Alana Sturgeon v Condor Flugdienst GmbH (C-402/07) and Stefan Böck and Cornelia Lepuschitz v Air France SA
2841:
644:
distance of the affected flight divided by the total distance the passenger is entitled to travel. Taxes and charges that do not depend on the class of ticket purchased can be excluded from the calculation.
901:
The definition of "extraordinary circumstances" will be further clarified to include natural disasters or air traffic control strikes, and to exclude technical problems identified during routine maintenance
2652:
1349:
414:
Flights within the EU of greater than 1,500 km (930 mi) in distance, or any other flight of greater than 1,500 km (930 mi) but less than 3,500 km (2,200 mi) in distance;
931:
Airlines will be required to give passengers full compensation for mobility equipment lost or damaged during a flight, provided its value was declared at check-in. No charge may be applied for this.
215:
arrived in time for check-in as indicated on the ticket or communication from the airline, or, if no time is so indicated, no less than 45 minutes prior to the scheduled departure time of the flight
2856:
2901:
2801:
2722:
1982:
2051:
251:. While Switzerland, Iceland and Norway are not members of the EU, the regulation does apply to flights to and from these countries as if they were member states under bilateral agreements.
731:
However, what actually lies within the concept of defining what is inside or outside of the "actual control of the air carrier" is not clear and is subject to litigation in many EU-states.
171:, or long delays of flights. It requires compensation of €250 to €600 depending on the flight distance for delays over of at least three hours, cancellations, or being denied boarding from
1830:
544:
There are three broad categories where airlines may be required to make payments or otherwise assist passengers, in cases of delays, flight changes/cancellations or denied boarding.
2861:
2423:
2831:
2881:
2582:
2572:
403:
The requirements for an entitlement to compensation and the specific amount owed depend on the length of a flight, whereas the relevant distance is determined according to the
2742:
2114:
1955:
617:
Hotel accommodation and transport between the airport and the hotel, if a stay of one or more nights, or a stay additional to that intended by the passenger becomes necessary
1960:
2876:
267:
If the passenger is denied boarding for reasons of health, safety and security, or inadequate documentation, the passenger is not entitled to compensation or assistance.
2428:
505:
302:
552:
If the requirements for a compensation are met, Article 7 of Regulation (EC) No 261/2004 obligates the operating carrier to offer each passenger a lump-sum payment of:
2602:
2024:
886:
British case law, British courts may deviate from these previous rulings under the same principles that guide their treatment of earlier decisions by domestic judges.
2886:
1975:
2707:
760:
1593:
Judgment of the Court (Grand Chamber), 23 October 2012. Emeka Nelson and Others v Deutsche Lufthansa AG and TUI Travel plc and Others v Civil Aviation Authority.
915:
Airlines will be required to reroute passengers on another carrier if they cannot accommodate them themselves within 12 hours after the scheduled departure time.
2871:
2697:
55:
Regulation establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
2657:
1357:
881:
However, the Repeal Bill does state that the regulation will continue to apply ‘until legislators in the UK decide otherwise’. Effectively, this allows the
2786:
2637:
937:
Airlines will be required to accept small musical instruments as cabin baggage and publish the conditions under which they will accept larger instruments.
2727:
1968:
2806:
1623:
1806:
2778:
467:
179:
has interpreted passenger rights strictly, so that there are virtually no exceptions for airlines to evade their obligations for breach of contract.
2642:
2627:
2386:
2215:
1459:
1415:
445:
Furthermore, if the flight is expected to depart on the day after the original scheduled departure time, passengers are entitled to accommodation.
1951:
Guidance produced by National Enforcement Bodies on what European regulators consider 'extraordinary circumstances' means (published 22 July 2013)
934:
Forms must be provided at the airport to customers wishing to submit complaints, and these must be accepted as valid claims under the regulation.
2617:
2381:
2056:
2014:
846:
The general difficulties claiming from airlines directly has led to the rise of online intermediaries that operate on a "no-win, no fee" basis
176:
82:
2981:
2737:
2443:
2041:
1716:
962:
776:
874:
announced it would convert directly applicable EU laws into UK law in its Great Repeal Bill White Paper as early as 2018. Consequently, the
2927:
2712:
2204:
2199:
2184:
2151:
967:
928:
Airlines will be prohibited from cancelling the return leg of a ticket for reason only that a passenger has failed to use the outbound leg.
875:
818:
Even in the event of a flight cancellation on account of unforeseen technical problems, air carriers are required to compensate passengers.
700:
635:
If a passenger is placed in a higher class than that for which a ticket was purchased, the airline may not request any additional payment.
771:(C-12/11), the Third Chamber of the European Court of Justice ruled that natural disasters such as the eruption of the Icelandic volcano
2976:
2971:
2243:
1435:
1859:
348:
later rerouting, at the passenger's convenience, to the same destination under comparable conditions (subject to seat availability); or
2396:
940:
Airlines will be obliged to inform passengers of cabin and checked baggage limitations clearly at the time of booking and at airports.
594:
Rerouting under similar conditions to the intended final destination at the passenger's leisure, subject to the availability of seats.
452:
Flight delay is based on the scheduled arrival time. This is defined as when the doors are opened on the plane and not when it lands.
807:
initially refused to pay the passenger compensation, arguing the delay was 2 hours and 58 minutes when the plane touched the ground.
2682:
2622:
2561:
2453:
2258:
2029:
947:
Airlines and airports will be required to prepare contingency plans for dealing with passengers stranded in large-scale disruptions.
827:
affecting the safety of flights or acts of sabotage or terrorism may exempt air carriers from their obligation to pay compensation.
531:
328:
231:
the passenger is travelling on a free or discounted ticket not available to the general public, other than a ticket obtained from a
1950:
2816:
2732:
2536:
2461:
882:
871:
621:
In the case of a delay, the airline may withdraw or abrogate these entitlements if offering them would delay the flight further.
858:
put in place a €2.00 surcharge per ticket to compensate for its additional costs. In 2013 it then increased this levy to €2.50.
2667:
2496:
2411:
2163:
2129:
2612:
1537:
Judgment of the Court (Fourth Chamber) of 22 December 2008. Friederike Wallentin-Hermann v Alitalia - Linee Aeree Italiane SpA
1273:
894:
In 2013 the European Commission proposed a number of revisions to the regulation, which have not yet been adopted as of 2021:
2592:
2371:
2119:
2071:
2036:
1323:
712:
ruled on the interpretation of Article 5 of the regulation relating to cancellations, specifically paragraph 3 which states:
509:
369:
the airline notifies the passengers between one and two weeks prior to departure, and re-routes passengers so that they can:
306:
2851:
2702:
2677:
2566:
2340:
362:
The airline is also required to pay cash compensation as described below, unless one of the following conditions applies:
67:
2747:
2556:
2516:
2511:
2366:
1154:
922:
Rescheduling of a flight within two weeks before its departure time will give rise to the same rights as a cancellation.
908:
The right to refreshments and communication will become applicable after two hours irrespective of the length of flight.
791:
2762:
2506:
2486:
2141:
1887:
898:
Airlines will be obliged to inform passengers about flight delays within 30 minutes after the scheduled departure time
391:
the cancellation was caused by extraordinary circumstances that could not have been avoided by any reasonable measure.
380:
the airline notifies the passengers less than one week prior to departure, and re-routes passengers so that they can:
156:
36:
1690:
Judgment of the Court (Ninth Chamber) of 17 September 2015. C. van der Lans v Koninklijke Luchtvaart Maatschappij NV.
494:
291:
1304:. Office of the Assistant Secretary for Research and Technology (OST-R) • U.S. Department of Transportation (US DOT)
754:
2922:
2917:
2551:
2391:
2253:
2146:
1755:
1704:
1025:
513:
498:
310:
295:
2757:
2752:
2672:
2501:
2481:
2466:
2158:
2019:
1944:
705:
460:
1499:
1096:
925:
Passengers will be entitled to corrections of misspelt names free of charge except within 48 hours of departure.
2541:
2521:
1652:
1693:
1596:
1581:
1561:
1540:
1486:
1627:
1611:
359:
It is unclear whether "the earliest opportunity" requires airlines to endorse a ticket onto another carrier.
2692:
2298:
1689:
1648:
1592:
1556:
1536:
1482:
1938:
1179:
567:
the arrival time by less than these thresholds, half of the specified amounts are payable as compensation.
2896:
2821:
2313:
2263:
2189:
198:
1483:
Judgment of the Court (Third Chamber) of 22 June 2016. Steef Mennens v Emirates Direktion für Deutschland
2986:
2940:
2811:
2717:
2607:
2318:
2288:
2283:
2268:
1607:
668:. With the signed agreement of a passenger, they may also be paid in travel vouchers or other services.
431:
Passengers are entitled to refreshments and communication if the expected delay of the arrival exceeds:
404:
1933:
1084:
1009:
752:
The Sturgeon ruling was reconfirmed in a ruling of the European Court of Justice on 23 October 2012 in
736:
456:
communication, or accommodation, this 3-hour threshold does not scale with the distance of the flight.
17:
2966:
2662:
2531:
2238:
2226:
2168:
2137:
1129:
984:
1912:
2791:
2526:
2356:
2248:
2099:
2089:
2061:
972:
811:
772:
168:
63:
2836:
2647:
2632:
2546:
2438:
2361:
2308:
2293:
2000:
1519:
583:
Rerouting or refunding is, at the passenger's choice, one of the following three reimbursements:
351:
a refund of the ticket as well as a return flight to the point of first departure, when relevant.
194:
departing from an airport located in the territory of a Member State to which the Treaty applies;
1379:
591:
Rerouting under similar conditions to the intended final destination at the earliest opportunity
1350:"CAA's enforcement action reaffirmed by Court of Appeal ruling in latest victory for consumers"
823:
However, certain technical problems resulting, in particular, from hidden manufacturing defects
2476:
2417:
2376:
2278:
2194:
2094:
422:
Note: In the rest of this article, types 1, 2 and 3 are used to refer to the above thresholds.
248:
345:
re-routing to the same destination at the earliest opportunity (under comparable conditions);
223:
has been transferred from the flight for which he/she held a reservation to some other flight
2687:
2109:
1511:
2562:
Directive establishing a general framework for equal treatment in employment and occupation
1203:
2491:
2401:
2330:
2303:
2273:
2046:
1297:
847:
449:
relevant, a flight back to their original point of departure at the earliest opportunity.
2578:
Directive on the Promotion of the use of biofuels and other renewable fuels for transport
1649:
Judgment of the Court (Ninth Chamber), 4 September 2014.Germanwings GmbH v Ronny Henning
1397:
1155:"When airlines need to pay you for a delayed or canceled European flight — and how much"
1054:
2471:
2406:
2324:
2104:
2079:
1994:
464:
232:
1624:"CAA clarifies advice to air passengers following Jet2 v Huzar Court of Appeal ruling"
1249:
2960:
2846:
2796:
2597:
2084:
1608:
Judgment of the Court (Third Chamber), 31 January 2013. Denise McDonagh v Ryanair Ltd
1523:
1225:
657:
607:
When passengers become entitled to assistance, they must be offered, free of charge,
395:
The airline must also provide an explanation to passengers of alternative transport.
417:
Flights not within the EU of greater than 3,500 km (2,200 mi) in distance.
2866:
2826:
2335:
1760:
835:
341:
If a flight is cancelled, passengers are automatically entitled to their choice of
850:. All help filing claims against airlines, including going to court if necessary.
204:
travelling to an EU/EEA member state on an airline based in an EU/EEA member state
182:
It repealed Regulation (EEC) No 295/91, and went into effect on 17 February 2005.
1664:
2891:
1782:"Ryanair to increase EU261 compensation levy to €2.50 following EU Court Ruling"
810:
In September 2015, the Court of Justice of the European Union judged, regarding
804:
625:
483:
280:
172:
88:
1781:
2945:
709:
661:
240:
676:
Airlines are obliged to display a notice at their check-in counters stating:
761:
R (TUI Travel, British Airways, easyjet and IATA) v Civil Aviation Authority
1807:"The future relationship between the United Kingdom and the European Union"
795:(C-452/13), the Ninth Chamber of the European Court of Justice ruled that
1831:"Legislating for the United Kingdom's withdrawal from the European Union"
1515:
978:
366:
the airline notifies the passengers at least two weeks prior to departure
244:
2782:
2231:
855:
652:
Refunds and compensations payable under this regulation may be paid in
640:
407:
method. The Regulation differentiates between three types of flights:
164:
1728:
957:
867:
665:
160:
1860:"How Does Brexit Affect My Flight Compensation Claim? | Bott and Co"
1226:"Flight delay compensation: Everything you need to know | SkyRefund"
2842:
Kamer van Koophandel en Fabrieken voor Amsterdam v Inspire Art Ltd
2588:
Directive on Electricity Production from Renewable Energy Sources
2653:
Directive on the legal protection of biotechnological inventions
1732:
981: – the equivalent regulation in the United States
653:
1964:
1416:"What are the flight delay compensation amounts? | AviationADR"
975:
for the Unification of Certain Rules for International Carriage
624:
Further information on the Swedish consumer rights bureau:
1668:
1356:. UK Civil Aviation Authority. 12 October 2017. Archived from
477:
274:
167:
and assistance to passengers in the event of denied boarding,
2857:
Marleasing SA v La Comercial Internacional de Alimentacion SA
1729:"Bumped from a flight, app helps fliers collect airline fees"
411:
Flights of less than 1,500 km (930 mi) in distance;
2608:
Directive on the enforcement of intellectual property rights
987: – contract between the airline and passenger
2723:
European Directive on Traditional Herbal Medicinal Products
2613:
Directive 2004/38/EC on the right to move and reside freely
1665:"Top EU court rules on flight delays in Germanwings case"
372:
depart no more than two hours earlier than scheduled, and
1956:
Interpretative Guidelines on Regulation (EC) No 261/2004
1756:"Ryanair adds €2 levy to cover EU rules on compensation"
1626:. Civil Aviation Authority. 13 June 2014. Archived from
1097:"Denied Boarding EU Regulation (Regulation 261/2004 EC)"
611:
Meals and refreshments in proportion to the waiting time
383:
depart no more than one hour earlier than scheduled, and
1250:"The Ultimate Guide To Claim Flight Delay Compensation"
1130:"What Is EU 261 And How Does It Work? – Forbes Advisor"
1070:
1068:
2424:
European Union System for the Evaluation of Substances
1572:
Para. 70, Judgment of the Court, C-402/07 and C-432/07
1500:"Steef Mennens v. Emirates Direktion für Deutschland"
701:
Wallentin-Hermann v Alitalia—Linee Aeree Italiane SpA
614:
Two telephone calls, fax or telex messages, or emails
2583:
Directive on the re-use of public sector information
243:
flights, to any flight not operated by a fixed-wing
2910:
2771:
2743:
Waste Electrical and Electronic Equipment Directive
2452:
2349:
2213:
2177:
2128:
2070:
2007:
1717:(Click2Refund refers to EuCJ, C-28/20 para. 29, 35)
375:
arrive no more than four hours later than scheduled
141:
133:
128:
120:
115:
107:
99:
94:
81:
73:
59:
51:
2877:Peter Paul and Others v Bundesrepublik Deutschland
2573:Directive on Privacy and Electronic Communications
1582:Former passenger-rights.net website, 15 April 2010
1460:"Air Passenger Rights: Frequently Asked Questions"
1436:"Airplane passengers: your rights to compensation"
386:arrive no more than two hours later than scheduled
2603:Directive on the energy performance of buildings
2887:Ralf Sieckmann v Deutsches Patent und Markenamt
1204:"Flight Delay Compensation -E U Regulation 261"
1074:Articles 3 and 4 of Regulation (EC) No 261/2004
1059:Flight Delay Compensation rights for passengers
797:
724:
714:
438:three hours, in the case of a type 2 flight, or
1552:
1550:
1548:
212:has a confirmed reservation on the flight, and
2872:Palacios de la Villa v Cortefiel Servicios SA
2698:Restriction of Hazardous Substances Directive
1976:
834:In Joined Cases C-156/22 to C-158/22 against
603:Refreshments, communication and accommodation
8:
2708:Directive on services in the internal market
2658:Directive on the legal protection of designs
1398:"Flight Delay Compensation Passenger Rights"
1055:"Flight Delay Compensation Passenger Rights"
1005:
1003:
1001:
30:
2787:Allonby v Accrington and Rossendale College
2638:Integrated Pollution Prevention and Control
2557:Directive 2000/43/EC on Anti-discrimination
2532:Dangerous Substances Directive (67/548/EEC)
1020:
1018:
512:. Unsourced material may be challenged and
441:four hours, in the case of a type 3 flight.
309:. Unsourced material may be challenged and
2663:Markets in Financial Instruments Directive
1983:
1969:
1961:
435:two hours, in the case of a type 1 flight,
1917:European Commission – European Commission
704:(Case C-549/07) of 22 December 2008, the
532:Learn how and when to remove this message
329:Learn how and when to remove this message
190:The regulation applies to any passenger:
2643:Internal Market in Electricity Directive
2628:European units of measurement directives
2517:Copyright Duration Directive (93/98/EEC)
2387:Commission Regulation (EU) No. 1170/2011
1330:. Official website of the European Union
1119:Article 2 of Regulation (EC) No 261/2004
2807:Chacón Navas v Eurest Colectividades SA
2001:Judiciary and law of the European Union
997:
18:Flight Compensation Regulation 261/2004
2522:Copyright Term Directive (2006/116/EC)
2429:Commission Regulation (EC) No 474/2006
2382:Commission Regulation (EC) No. 2257/94
2015:Court of Justice of the European Union
1705:Court of Justice of the European Union
1033:Court of Justice of the European Union
177:Court of Justice of the European Union
29:
2738:Urban Waste Water Treatment Directive
2728:Unfair Commercial Practices Directive
2444:Rule of Law Conditionality Regulation
2362:Council Regulation (EC) No. 1348/2000
2357:Council Regulation (EC) No. 1206/2001
1881:
1879:
963:Rail Passenger Rights Regulation 2007
562:€600, in the case of a type 3 flight.
559:€400, in the case of a type 2 flight;
556:€250, in the case of a type 1 flight;
153:Air Passengers Rights Regulation 2004
31:Regulation (EC) No 261/2004
7:
2928:Accountability in the European Union
1947:published by the European Commission
1498:Brecke, Katja Helen (January 2017).
968:Bus Passenger Rights Regulation 2011
876:European Union (Withdrawal) Act 2018
789:On 4 September 2014, in the case of
734:Furthermore, in the joined cases of
727:serious inconvenience to passengers.
510:adding citations to reliable sources
307:adding citations to reliable sources
2713:Temporary and Agency Work Directive
2200:Commission and Council acting alone
1886:Ward, Kathryn (December 17, 2020).
1464:ireland.representation.ec.europa.eu
1274:"Delays | Civil Aviation Authority"
155:(Regulation (EC) No 261/2004) is a
1384:Commission for Aviation Regulation
1180:"Flight Cancellation Compensation"
25:
2623:European SEA Directive 2001/42/EC
2618:Environmental liability directive
792:Germanwings GmbH v. Ronny Henning
2537:Dangerous Preparations Directive
2462:Good Clinical Practice Directive
1993:
1402:Flight Delay Compensation for EU
482:
279:
43:
2668:Measuring Instruments Directive
2497:Capital Requirements Directives
2412:Regulation on Community designs
672:Obligation to notify passengers
137:Regulation (EEC) No 295/91
2882:Procureur du Roi v Dassonville
2593:End of Life Vehicles Directive
2185:Ordinary legislative procedure
755:Nelson v Deutsche Lufthansa AG
1:
2852:Microsoft Corp. v. Commission
2703:Satellite and Cable Directive
2567:Information Society Directive
2397:Regulation on roaming charges
2115:Charter of Fundamental Rights
777:cloud of volcanic ash in 2010
769:Denise McDonagh v Ryanair Ltd
163:establishing common rules on
68:Council of the European Union
2982:European Union transport law
2748:Waste Incineration Directive
2683:Pressure Equipment Directive
2512:Conditional Access Directive
2367:Customs Regulation 1383/2003
2304:Principle of legal certainty
862:Brexit and British consumers
2733:Universal Service Directive
2569:(first Copyright directive)
2507:Computer Programs Directive
2487:Biocidal Products Directive
2372:Regulation (EC) No 261/2004
1440:www.europe-consommateurs.eu
641:French overseas departments
474:Compensation and assistance
3003:
2977:European Union regulations
2972:2004 in the European Union
2923:European Anti-Fraud Office
2392:Customs Regulation 3295/94
2254:European Enforcement Order
1888:"Brexit: The end for 261?"
1380:"Air Passenger Rights FAQ"
690:enforcing the regulation.
623:
2936:
2758:Water Framework Directive
2753:Waste framework directive
2673:Medical Devices Directive
2502:Clinical Trials Directive
2482:Best available technology
2467:Data Protection Directive
2020:European Court of Justice
1754:Milmo, Dan (2011-03-30).
706:European Court of Justice
42:
37:European Union regulation
35:
27:European Union regulation
2678:Posted Workers Directive
2542:Data Retention Directive
1026:"Press Release No 78/23"
2693:Resale Rights Directive
2299:Precautionary principle
2205:Commission acting alone
631:Upgrades and downgrades
2897:Van Duyn v Home Office
2822:Coleman v Attridge Law
2763:Working Time Directive
2314:Principle of conferral
2190:Consultation procedure
2052:Relationship with ECHR
2042:Civil Service Tribunal
1324:"Air Passenger Rights"
1101:Which? Consumer Rights
802:
746:
729:
719:
579:Rerouting or refunding
247:, nor to flights from
2941:European Union portal
2718:Trade Marks Directive
2289:Maximum harmonisation
2284:Minimum harmonisation
2269:Home state regulation
1298:"On-Time Performance"
742:
239:It does not apply to
2239:Direct applicability
2227:Acquis communautaire
2169:Digital Services Act
1864:www.bottonline.co.uk
1630:on 21 September 2014
1516:10.54648/AILA2017005
985:Contract of carriage
905:will be established.
694:Relevant court cases
506:improve this section
459:In October 2017, an
303:improve this section
169:flight cancellations
2792:Apostolides v Orams
2527:Cosmetics Directive
2249:European labour law
2152:Framework Directive
2090:Single European Act
2062:European civil code
1945:Explanatory website
1653:ECLI:EU:C:2014:2141
973:Montreal Convention
890:Future developments
775:and the subsequent
199:EU/EEA member state
64:European Parliament
32:
2648:Landfill Directive
2633:Habitats Directive
2547:Database Directive
2439:Rome II Regulation
2294:Preliminary ruling
1892:DLA Piper Insights
1707:EuCJ Press Release
1694:ECLI:EU:C:2015:618
1671:. 4 September 2014
1597:ECLI:EU:C:2012:657
1562:ECLI:EU:C:2009:716
1541:ECLI:EU:C:2008:771
1487:ECLI:EU:C:2016:472
883:British parliament
461:EU Court of Appeal
197:departing from an
2954:
2953:
2918:Court of Auditors
2477:Battery Directive
2418:Societas Europaea
2377:EU-Eco-regulation
2279:Incidental effect
2195:Consent procedure
2095:Maastricht Treaty
2057:Public Prosecutor
2030:Advocates General
1612:ECLI:EU:C:2013:43
1504:Air and Space Law
1302:transtats.bts.gov
1086:on Air Transport
866:In preparing for
737:Sturgeon v Condor
548:Cash compensation
542:
541:
534:
339:
338:
331:
249:Gibraltar Airport
149:
148:
129:Other legislation
116:Preparative texts
89:L46, pp. 1–8
16:(Redirected from
2994:
2902:Van Gend en Loos
2688:Rental Directive
2100:Amsterdam Treaty
1999:
1998:
1997:
1985:
1978:
1971:
1962:
1921:
1920:
1909:
1903:
1902:
1900:
1898:
1883:
1874:
1873:
1871:
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1856:
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1614:
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1599:
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1584:
1579:
1573:
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1564:
1554:
1543:
1534:
1528:
1527:
1495:
1489:
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1474:
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1471:
1470:
1456:
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1270:
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1216:
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1213:
1211:
1200:
1194:
1193:
1191:
1190:
1175:
1169:
1168:
1166:
1165:
1159:Business Insider
1150:
1144:
1143:
1141:
1140:
1126:
1120:
1117:
1111:
1110:
1108:
1107:
1093:
1087:
1081:
1075:
1072:
1063:
1062:
1051:
1045:
1044:
1042:
1040:
1030:
1022:
1013:
1007:
773:Eyjafjallajökull
656:, by electronic
648:Method of refund
537:
530:
526:
523:
517:
486:
478:
334:
327:
323:
320:
314:
283:
275:
208:if that person:
111:17 February 2005
108:Entry into force
103:11 February 2004
47:
46:
33:
21:
3002:
3001:
2997:
2996:
2995:
2993:
2992:
2991:
2957:
2956:
2955:
2950:
2932:
2906:
2802:Cassis de Dijon
2767:
2492:Birds Directive
2448:
2402:Brussels Regime
2345:
2331:State liability
2319:Proportionality
2274:Indirect effect
2220:
2218:
2209:
2173:
2124:
2066:
2047:European lawyer
2003:
1992:
1991:
1989:
1930:
1925:
1924:
1911:
1910:
1906:
1896:
1894:
1885:
1884:
1877:
1868:
1866:
1858:
1857:
1853:
1843:
1841:
1840:. 8 August 2019
1833:
1829:
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1824:
1815:
1813:
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1800:
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1779:
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1633:
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1606:
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1576:
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1434:
1433:
1429:
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1418:
1414:
1413:
1409:
1396:
1395:
1391:
1378:
1377:
1373:
1363:
1361:
1360:on 23 July 2019
1348:
1347:
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1234:
1232:
1224:
1223:
1219:
1209:
1207:
1202:
1201:
1197:
1188:
1186:
1178:Welsch, Scott.
1177:
1176:
1172:
1163:
1161:
1152:
1151:
1147:
1138:
1136:
1128:
1127:
1123:
1118:
1114:
1105:
1103:
1095:
1094:
1090:
1082:
1078:
1073:
1066:
1053:
1052:
1048:
1038:
1036:
1028:
1024:
1023:
1016:
1008:
999:
994:
954:
892:
864:
854:years, in 2011
848:contingency fee
844:
782:In the case of
767:In the case of
696:
674:
650:
633:
628:
605:
581:
550:
538:
527:
521:
518:
503:
487:
476:
429:
401:
335:
324:
318:
315:
300:
284:
273:
257:
255:Denied boarding
188:
44:
28:
23:
22:
15:
12:
11:
5:
3000:
2998:
2990:
2989:
2984:
2979:
2974:
2969:
2959:
2958:
2952:
2951:
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2937:
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2930:
2925:
2920:
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2899:
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2879:
2874:
2869:
2864:
2859:
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2844:
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2809:
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2799:
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2789:
2775:
2773:
2769:
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2766:
2765:
2760:
2755:
2750:
2745:
2740:
2735:
2730:
2725:
2720:
2715:
2710:
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2700:
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2690:
2685:
2680:
2675:
2670:
2665:
2660:
2655:
2650:
2645:
2640:
2635:
2630:
2625:
2620:
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2605:
2600:
2595:
2590:
2585:
2580:
2575:
2570:
2564:
2559:
2554:
2552:Database right
2549:
2544:
2539:
2534:
2529:
2524:
2519:
2514:
2509:
2504:
2499:
2494:
2489:
2484:
2479:
2474:
2472:ATEX directive
2469:
2464:
2458:
2456:
2450:
2449:
2447:
2446:
2441:
2436:
2431:
2426:
2421:
2414:
2409:
2407:CLP Regulation
2404:
2399:
2394:
2389:
2384:
2379:
2374:
2369:
2364:
2359:
2353:
2351:
2347:
2346:
2344:
2343:
2338:
2333:
2328:
2325:Staatenverbund
2321:
2316:
2311:
2306:
2301:
2296:
2291:
2286:
2281:
2276:
2271:
2266:
2261:
2256:
2251:
2246:
2241:
2236:
2235:
2234:
2223:
2221:
2214:
2211:
2210:
2208:
2207:
2202:
2197:
2192:
2187:
2181:
2179:
2175:
2174:
2172:
2171:
2166:
2164:Recommendation
2161:
2156:
2155:
2154:
2144:
2134:
2132:
2126:
2125:
2123:
2122:
2117:
2112:
2107:
2102:
2097:
2092:
2087:
2082:
2076:
2074:
2068:
2067:
2065:
2064:
2059:
2054:
2049:
2044:
2039:
2034:
2033:
2032:
2027:
2017:
2011:
2009:
2005:
2004:
1990:
1988:
1987:
1980:
1973:
1965:
1959:
1958:
1953:
1948:
1942:
1929:
1928:External links
1926:
1923:
1922:
1913:"Press corner"
1904:
1875:
1851:
1822:
1798:
1773:
1746:
1735:. 5 March 2014
1720:
1709:
1697:
1682:
1656:
1641:
1615:
1600:
1585:
1574:
1565:
1544:
1529:
1490:
1475:
1451:
1427:
1407:
1389:
1371:
1341:
1315:
1289:
1265:
1241:
1217:
1195:
1170:
1145:
1134:www.forbes.com
1121:
1112:
1088:
1076:
1064:
1046:
1014:
996:
995:
993:
990:
989:
988:
982:
976:
970:
965:
960:
953:
950:
949:
948:
945:
941:
938:
935:
932:
929:
926:
923:
920:
916:
913:
909:
906:
902:
899:
891:
888:
863:
860:
843:
842:Intermediaries
840:
825:
824:
820:
819:
784:Jet2 vs. Huzar
695:
692:
687:
686:
673:
670:
649:
646:
632:
629:
619:
618:
615:
612:
604:
601:
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592:
589:
580:
577:
564:
563:
560:
557:
549:
546:
540:
539:
490:
488:
481:
475:
472:
463:confirmed the
443:
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439:
436:
428:
425:
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418:
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412:
400:
397:
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389:
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367:
353:
352:
349:
346:
337:
336:
287:
285:
278:
272:
269:
256:
253:
237:
236:
233:frequent flyer
225:
224:
217:
216:
213:
206:
205:
202:
195:
187:
184:
147:
146:
143:
139:
138:
135:
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126:
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118:
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113:
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109:
105:
104:
101:
97:
96:
92:
91:
86:
79:
78:
77:Art. 79(2) TEC
75:
71:
70:
61:
57:
56:
53:
49:
48:
40:
39:
26:
24:
14:
13:
10:
9:
6:
4:
3:
2:
2999:
2988:
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2968:
2965:
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2947:
2944:
2942:
2939:
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2935:
2929:
2926:
2924:
2921:
2919:
2916:
2915:
2913:
2909:
2903:
2900:
2898:
2895:
2893:
2890:
2888:
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2878:
2875:
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2865:
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2800:
2798:
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2721:
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2716:
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2704:
2701:
2699:
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2679:
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2624:
2621:
2619:
2616:
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2609:
2606:
2604:
2601:
2599:
2598:CHP Directive
2596:
2594:
2591:
2589:
2586:
2584:
2581:
2579:
2576:
2574:
2571:
2568:
2565:
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2535:
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2528:
2525:
2523:
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2518:
2515:
2513:
2510:
2508:
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2503:
2500:
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2495:
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2437:
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2987:Aviation law
2827:Costa v ENEL
2817:Ciarán Tobin
2416:
2336:Subsidiarity
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2259:Gold-plating
1916:
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1301:
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1277:
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1254:ClaimFlights
1253:
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1229:
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1206:. Air Claims
1198:
1187:. Retrieved
1183:
1173:
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1153:Levin, Tim.
1148:
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271:Cancellation
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165:compensation
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2892:Tanja Kreil
2779:ECJ Rulings
2350:Regulations
2105:Nice Treaty
2080:Rome Treaty
805:Germanwings
683:assistance.
626:Travelright
588:opportunity
260:rerouting.
173:overbooking
2961:Categories
2946:Law portal
2837:Francovich
2832:Factortame
2454:Directives
2216:Principles
2178:Procedures
2142:Regulation
1869:2019-08-08
1816:2021-01-23
1792:2014-07-07
1767:2014-07-07
1558:(C-432/07)
1469:2023-03-21
1445:2023-03-21
1421:2023-03-21
1364:17 October
1283:2023-03-21
1259:2023-03-21
1235:2019-02-21
1189:2023-06-18
1164:2023-03-31
1139:2023-03-31
1106:2019-02-22
992:References
710:Luxembourg
662:bank draft
241:helicopter
235:programme.
157:regulation
142:Amended by
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2341:Supremacy
2309:Recasting
2219:and terms
2147:Directive
2008:Judiciary
1739:22 August
1634:21 August
1524:114328040
1354:CAA.co.uk
1328:europa.eu
800:aircraft.
493:does not
290:does not
100:Date made
85:reference
2159:Decision
2120:Opt-outs
2072:Treaties
1844:8 August
979:Rule 240
952:See also
912:flights.
245:aircraft
134:Replaces
2867:Nordsee
2783:Caselex
2232:EUR-Lex
2025:members
1334:3 April
856:Ryanair
514:removed
499:sources
311:removed
296:sources
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60:Made by
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