359:, together with Microsoft and AARP, had filed a lawsuit alleging deceptive business practices under the state Consumer Protection Act and violations of the state Computer Spyware Statute. The state Attorney General said that hundreds if not thousands of Washington residents had been scammed by iYogi. iYogi announced, before responding formally, that the lawsuit was without merit, and that they would have clarified the issues if they had been consulted.
29:
297:, used by several InfoWorld writers, about people who called computer support lines thinking they were getting free or under-warranty support from their suppliers, but were in fact talking to iYogi. Attempts were made to sell them subscriptions for $ US170 per year, and people were told, untruthfully, that their computers had severe problems.
349:(TCPA) by aggressive sales tactics, including calling people who had asked to be taken off of the call list. In October 2015 a federal court approved a deal including $ 40 payments to each of about 189,000 iYogi subscribers if they submit a claim form (a total of about $ 7.5m, only 8% of the available damages under the TCPA).
366:
In March 2016 Tata
Communications, Bankers Warranty Group, OneCall sued iYogi for breach of contract, non-payment, and other issues. iYogi filed a Notice of Appearance in the Washington State case in late March, and had 60 days from that submission to respond formally. Tata Communications was awarded
370:
In April 2018, a
Washington State court issued judgment in the iYogi lawsuit. In addition to the judgments, iYogi's United States president, Vishal Dahr, agreed to cease the company's illegal practices in Washington State, with $ 500,000 in suspended penalties. iYogi is now shut down completely, but
319:
severed its ties with iYogi. Under an agreement that lasted a little more than two years, iYogi had provided online support to Avast! users free-of-cost. Avast! accused iYogi of forcefully selling its online support plans to Avast! users; which the antivirus supplier characterised as unnecessary and
308:
Kaspersky Lab, reported regular complaints from customers who had been under the impression that they were receiving authorized
Kaspersky Lab support. Cringely said about iYogi "How it goes about selling support, however, is not unlike how the Mob markets protection: through fear and intimidation."
280:
published an article saying that the company was fast losing customers. iYogi employees were reported to have complained about not being paid for over a year and multiple months, and had said that over 2,500 of the 4,000 employees had left in consequence; iYogi said the number was smaller. iYogi
270:
in April 2014 and was awarded two stars out of five. The review praised the service's low cost, polite staff, and privacy warnings, but found it performed poorly, with limited tools and cleanup, remarking that iYogi was once the value leader, but other services were now preferable in light of its
362:
In
December 2015 Infinite Computer Solutions sued iYogi for non-payment of invoices worth $ 6.7 million. According to a court filing of 12 May 2016, iYogi indicated that it would make a settlement offer, but was not at the time in a financial position to do so. In October 2016 a court ruled that
222:
with follow-on investment from existing investors. Earlier in the same year, the company had secured investment of $ 15 million from Draper Fisher
Jurvetson and others. In July 2014 the Axon Partners and Madison India Capital invested $ 28 million into the company. As of 2014, iYogi's estimated
307:
and later a blogger on security, called iYogi and concluded that the company was indeed trying to scare users into subscribing. After this information was first published, other people contacted the author to report similar experiences. Dave Mello, a vice-president of support and services for
341:
was filed in New York against iYogi, Inc. in 2013, and was continuing as of
October 2015. The complaint alleged that iYogi deceptively offered "Free PC Diagnostics" and a phone consultation with a "Tech Expert" who will identify and solve computer problems although there is no "credible
233:
The
Washington State Attorney General's Office reported on April 19, 2018, that it had obtained information indicating that "iYogi India has shed most or all of its employees and is largely defunct ... The company's U.S.-based operation appears to have shut down entirely."
486:
257:
72,000; Argo CEO Jason
Levesque said that, after taking on 30 employees, it had been paid about half of what it was owed. He said he decided to terminate the agreement "because of a myriad of factors", and that Argo was not interested in further partnerships with iYogi.
483:
252:
for its first call center in North
America. The company said that it would create 300 jobs. The partnership ended in October, 2015, when Argo Marketing terminated the contract and filed a lawsuit against iYogi to collect about
281:
CEO Challu spoke of a "cash flow crisis" and a "difficult time in the business cycle", but that the company would get over it, and that people quitting jobs is normal in the industry that has "50-60% attrition rate".
217:
In 2009 the firm acquired Utah-based Clean
Machine Inc. and appointed its founder, Larry Gordon, as President Global Channel Sales. In 2010, iYogi raised US$ 30 million in Series D round of funding led by
745:
242:
In February 2010, IBM signed a data center agreement with iYogi and followed it up with another partnership aimed at supporting the tech support firm's expansion plans in several countries.
961:
1390:
367:$ 1.24m as part of a default judgment against iYogi reported on 21 September 2016. In some of the suits iYogi's attorneys resigned because the company failed to meet court deadlines.
723:
230:
customers into buying unneeded software, falsely claiming affiliation with major companies such as Microsoft, Apple, and HP, non-payment, and non-fulfilment of service contracts.
331:, in April 2015 clarified that iYogi was not certified by Nuance, suggested "NOT USING the support site for iYogi", and "Be sure that you are using Nuance's technical support".
1017:"Tech support or extortion? You be the judge - Remote support company iYogi was caught using scare tactics to sell its services to naive customers. Can it win back our trust?"
993:
852:
352:
iYogi filed Multiple lawsuits in California against critics of the company. iYogi claimed that the critics were violating trademark law and defaming the company.
1112:
1400:
749:
1088:
1123:
694:
1410:
869:
592:"In 2007, with the introduction of Tyrone Lodrick iYogi gained more market value than any other in the market. iYogi acquires Clean Machine Inc"
1380:
912:
1385:
1308:
539:
1126:: "Have You Used iYogi’s Computer Support Services? If so, you may be able to take part in a consumer class action to recover money."]
214:
firms that have invested in the company. The current serving director on board is Shatrugan Paswan who was appointed on 11 May, 2016.
1016:
342:
diagnostic testing", and "virtually every potential customer" receives the same warning about problems that need resolving by iYogi.
346:
591:
1252:
1191:
1141:
989:
899:
849:
1061:
1333:
824:
566:
458:
1239:
502:
375:
631:
431:
1282:
527:
405:
226:
In April 2016 the company was being sued by the US state of Washington and six or more companies, with allegations of
1113:
Nuance Web site:Information on iYogi technical support for Dragon NaturallySpeaking, Answer ID 17521, 29 April 2015
772:
1202:
328:
245:
iYogi launched its operations in India on 7 March 2013 targeting small and medium businesses, and consumers.
1395:
203:
1140:
Burton et al v. iYogi, Inc., Case No. 13-cv-6926, S. D. NY. Details and refusal to dismiss, 16 March 2015:
1405:
227:
39:
636:
324:
1154:
1215:
338:
171:
1038:
345:
Nearly 200,000 of iYogi's existing and previous subscribers alleged that iYogi had violated the US
303:
874:
356:
312:
294:
1192:
https://www.courtlistener.com/docket/5909975/iyogi-holding-pvt-ltd-v-secure-remote-support-inc/
699:
596:
335:
155:
127:
543:
870:"iYogi turns to India after US success; company targeting at least 15% of the local market"
567:"IYOGI TECHNICAL SERVICES PRIVATE LIMITED - Company Profile, Directors, Revenue & More"
966:
879:
856:
490:
379:
276:
249:
219:
211:
207:
199:
948:
316:
167:
1374:
641:
163:
937:
618:
462:
663:
436:
1166:
797:
372:
385:
As of July 2020 phishing emails claiming to be from IYogi are still being sent.
298:
195:
110:
60:
371:
before they ended operations, the company allegedly told their users that they
668:
664:"Remote Tech Support Company iYogi Gets A $ 15 Million Boost From DFJ, Others"
1203:
https://www.courtlistener.com/docket/8474668/iyogi-holding-pvt-ltd-v-kumaria/
382:. After this last false statement, iYogi has ceased its business operations.
290:
175:
724:"IYogi to raise $ 55 million private equity funds for overseas expansion"
186:. It has been the subject of lawsuits and numerous claims of misconduct.
1089:"Avast suspends antivirus support company after mis-selling allegation"
159:
81:
77:
28:
1155:
Truth in Advertising: iYogi’s Computer Support Services, 22 April 2015
267:
179:
962:"Unpaid salaries, pink slips: The story of lesser known Indian BPOs"
1214:
Bob Ferguson, Washington State Attorney General (29 January 2016).
632:"NY-Based iYogi Strikes a Bubble Pose, Raises $ 30 M., Teases IPO"
183:
87:
913:"Lewiston call center deal with Indian company iYogi falls apart"
248:
On 9 July 2015, iYogi partnered with the Argo Marketing Group of
1283:"Lawsuit: iYogi Faces $ 7.3 Million Court Judgment - ChannelE2E"
327:, on hearing that iYogi was selling technical support for their
363:
iYogi had to pay $ 7.3 million to Infinite Computer Solutions.
254:
673:
540:"IYOGI SECURES $ 9.5M IN SERIES B FUNDING LED BY SAP VENTURES"
114:
1253:"iYogi Attempts to Settle $ 6.7 Million IT Services Lawsuit"
320:
expensive. Avast! accused iYogi of, at best, misconduct.
1363:
900:
iYogi picks Lewiston company for customer service center
138:
746:"Washington state sues firm, alleges tech support scam"
503:"Canaan Partners Leads $ 3 Million Investment in iYogi"
210:, SAP Ventures, and SVB India Capital Partners are the
825:"AG's lawsuit shuts down tech support scammer iYogi |"
1062:"Avast pulls iYogi support over 'mis-selling' claims"
1338:
Washington State: The Office of the Attorney-General
1334:"AG'S LAWSUIT SHUTS DOWN TECH SUPPORT SCAMMER IYOGI"
949:
PC Mag: iYogi, 22 April 2014, accessed 24 April 2015
850:
IBM, iYogi ink deal for state-of-the-art data centre
1240:
Lawsuits Cloud iYogi Remote Tech Support Reputation
542:. Silicon Valley Bank. 24 July 2008. Archived from
133:
123:
104:
94:
72:
53:
45:
35:
1167:"$ 7.5M TCPA Class Deal With iYogi Gains First OK"
323:Reports of misleading conduct continued in 2015.
266:The service was reviewed by Michael Muchmore for
1309:"Judge Rules iYogi Must Pay Tata $ 1.24 Million"
829:Washington State, Office of the Attorney General
695:"E-Com, pharma attract lion's share of PE funds"
406:"iYogi Lawsuits: Don't Expect Immediate Answers"
1391:Business services companies established in 2007
293:in 2012 published articles under the byline of
1276:
1274:
8:
289:iYogi's sales tactics have been criticised.
100:North America, Europe, Australia, India, UAE
21:
773:"Synnex Division Pursues Lawsuit vs. iYogi"
990:"The downward (dog) spiral: iYogi exposed"
739:
737:
20:
1220:Office of the Washington Attorney General
355:It was reported on 16 December 2015 that
1150:
1148:
1136:
1134:
1132:
630:Adrianne, Jeffries (13 December 2010).
393:
285:Reports of misconduct, and legal action
399:
397:
1015:Cringely, Robert X. (22 March 2010).
996:from the original on 29 November 2014
988:Cringely, Robert X. (28 March 2010).
7:
1401:Indian companies established in 2007
1307:Joe Panettiere (21 September 2016).
430:Ajwani, Deepak (15 September 2010).
119:Vishal Dhar (president of marketing)
1037:Steckler, Vincent (15 March 2012).
1281:Joe Panettiere (29 October 2016).
1216:"The Ferguson File – Jan/Feb 2016"
748:. Associated Press. Archived from
744:Johnson, Gene (16 December 2015).
22:iYogi Technical Services Pvt. Ltd.
14:
911:Sharp, David (17 December 2015).
662:Robin, Wauters (6 January 2010).
347:Telephone Consumer Protection Act
771:Joe Panettiere (27 April 2016).
432:"Outsourcing By The Average Joe"
404:Joe Panettiere (29 March 2016).
27:
1087:Dunn, John E. (16 March 2012).
1039:"iYogi support service removed"
162:, India, with customers in the
1411:2007 establishments in Haryana
960:Lal, Sruthin (15 April 2016).
619:Larry Gordon on iYogi Web site
1:
1381:Technology companies of India
223:valuation was $ 400 million.
16:Indian technical support firm
1124:Consumer Class Actions site
1427:
1386:Companies based in Gurgaon
198:and Vishal Dhar in 2007.
917:The Portland Press Herald
814:Last updated October 2016
798:"iYogi Lawsuits Archives"
238:Location and partnerships
194:iYogi was co-founded by
26:
938:PC Mag: Michael Muchmore
329:Dragon NaturallySpeaking
301:, formerly a writer for
271:lackluster performance.
1068:. Haymarket Media Group
528:SAP Ventures' Portfolio
204:Draper Fisher Jurvetson
378:1 October 2018 at the
373:were still in business
40:Information technology
637:The New York Observer
325:Nuance Communications
357:Washington state, US
339:class-action lawsuit
172:United Arab Emirates
752:on 21 December 2015
507:Silicon Valley Bank
304:The Washington Post
23:
919:. Associated Press
875:The Economic Times
855:2014-02-19 at the
728:The Economic Times
546:on 19 October 2013
489:2014-11-29 at the
313:antivirus software
295:Robert X. Cringely
1242:, 11 January 2016
1173:. 13 October 2015
804:. 29 October 2016
700:Business Standard
597:Business Standard
459:"Sequoia Capital"
336:false advertising
156:technical support
149:
148:
128:Technical support
1418:
1367:
1366:
1364:Official website
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878:(7 March 2013).
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461:. Archived from
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31:
24:
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1340:. 19 April 2018
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967:Hindustan Times
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880:The Times Group
868:Lison, Joseph.
867:
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857:Wayback Machine
848:
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831:. 19 April 2018
823:
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640:(13 Dec 2010).
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565:www.tofler.in.
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509:. 25 April 2007
501:
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491:Wayback Machine
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380:Wayback Machine
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277:Hindustan Times
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250:Lewiston, Maine
240:
220:Sequoia Capital
212:venture capital
208:Canaan Partners
200:Sequoia Capital
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84:
68:
17:
12:
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1396:Fraud in India
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1356:External links
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672:(6 Jan 2010).
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476:
465:on 4 June 2016
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311:In March 2012
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274:In April 2016
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168:United Kingdom
158:firm based in
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1259:. 12 May 2016
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722:Kumar, Arun.
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703:. 2 July 2014
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642:Jared Kushner
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1342:. Retrieved
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1318:29 September
1316:. Retrieved
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1290:. Retrieved
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1261:. Retrieved
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1223:. Retrieved
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1175:. Retrieved
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1070:. Retrieved
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998:. Retrieved
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971:. Retrieved
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