309:; where Lifeline would expect an average of 2,400 calls a day pre-pandemic, the organisation regularly received around 3,400 calls a day during the pandemic. In March 2020, Lifeline responded to almost 90,000 calls, equivalent to one every 30 seconds, with Lifeline receiving 3,200 calls on Friday 10 April 2020 alone. August 2021 was the busiest month in Lifeline's history, with their record for most calls in a single day being broken 4 times that month. On Thursday 19 August 2021, Lifeline received 3,505 calls, the single busiest day in the organisation's history.
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Lifeline receives about one million requests for help every year. In the 2016–2017 financial year, the national charity received 933,408 calls to its 13 11 14 crisis line and 53,257 requests to its online Crisis
Support Chat service. In 2016–2017, Lifeline reported an income stream consisting of 13%
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Lifeline Sydney was two years in planning and preparation, with 150 people attending a nine-month training course to work at the centre. A century old, dilapidated building owned by the
Mission, on the fringes of downtown Sydney was renovated for the purposes of this new support centre. A staff of
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As at August 2022, there are 41 Lifeline
Centres, spanning across 60 locations around Australia in every state and territory. About 11,000 volunteers deliver support services, while approximately 1,000 staff provide administration and fundraising co-ordination. Some Lifeline Centres also provide
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Despite allowing for anonymity, Lifeline will contact authorities and identify the caller in cases where they believe the person may be serious in taking their own life. Lifeline will disclose caller information if "we reasonably believe that the disclosure will prevent or lessen a serious and
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full-time employees was appointed to direct the work of these new telephone crisis support 'workers'. The
Director General of Post and Telephone Services authorised that this crisis support service should be listed on the Emergency Page of the Telephone Directory and the phones were installed.
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after a call from a distressed man who three days later took his own life. Determined not to let loneliness, isolation and anxiety be the cause of other deaths, Walker launched a crisis line which initially operated out of the
Methodist Central Mission (now known as
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March 1963 saw the opening of the first official
Lifeline Centre. The initiative was well received with over 100 calls for help being answered on the first day. The first call came one minute after the lines were opened and the phones have never stopped ringing.
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maintained by trained volunteers and some paid staff. Lifeline
Centres are owned and operated by affiliate member organisations of Lifeline Australia, some of which are wholly owned subsidiaries of the national group, and some of which are local branches of the
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In 2007, Lifeline introduced national call flow to the 24-hour service. This allowed
Lifeline to begin flowing calls nationally over a wide area network, to be answered by the next available telephone support volunteer, anywhere in the country.
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from community support, 72% through government grants and 15% from other sources. Income is then distributed to: service support (84%), fundraising and promotion (9%), and administration (7%).
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The first international convention of
Lifeline was held in Sydney in August 1966 to guide the development of Lifeline services and to establish quality standards, which led to the formation of
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other support services which may include face-to-face counselling, group support, assistance with food and utility bills, support for the elderly and frail, and related services.
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imminent threat to somebody's life, health or safety (including your own) or serious threat to public health, property or public safety".
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Please help improve this article by looking for better, more reliable sources. Unreliable citations may be challenged and removed.
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In 1994, Lifeline transitioned the 24-hour telephone crisis support line to a single national priority 13 number (13 11 14).
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527:"In COVID lockdown record numbers are turning to Lifeline, these are the people picking up the call"
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magazine, which helped lead to the establishment of similar services around the world.
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support and emotional assistance, not only via telephone but face-to-face and online.
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501:"'Our world has been turned upside down': Mental health gets $ 60 million lifeline"
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The telephone service can be accessed by calling 13 11 14 within
Australia.
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around the country which sell a variety of clothes, furniture and
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Medical and health organisations based in New South Wales
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is a non-profit organisation that provides free, 24-hour
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In January 1964, Lifeline was featured in an article in
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Telephone crisis support is provided via a network of
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Lifeline was founded in Sydney, in 1963 by the late
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60:Learn how and when to remove this message
593:Mental health organisations in Australia
428:"Evangelism: Throwing Out the Life Line"
16:Australian mental health support service
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289:Lifeline started Australia's first
141:Telephone and online crisis support
499:Ilanbey, Sumeyya (12 April 2020).
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583:Organizations established in 1963
434:. 24 January 1964. Archived from
407:"Lifeline Australia – Who we are"
613:1963 establishments in Australia
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293:crisis support service in 2018.
198:telephone crisis support service
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449:McCormack, Ange (7 July 2020).
525:Truu, Maani (20 August 2021).
483:"Lifeline Annual Report 16/17"
307:COVID-19 pandemic in Australia
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349:List of suicide crisis lines
618:Uniting Church in Australia
221:Uniting Church in Australia
108:Reverend Dr Sir Alan Walker
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552:Lifeline Privacy Policy
120:National office: Sydney
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537:4 September
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354:Beyond Blue
236:bric-a-brac
169:Over 11,000
154:Colin Seery
37:may not be
577:Categories
462:29 October
388:24 October
365:References
291:text-based
204:services,
147:Key people
96:1963-03-16
50:March 2019
412:10 August
181:.lifeline
157:Chairman:
133:Australia
531:ABC News
510:13 April
456:Triple J
383:Lifeline
322:See also
194:Lifeline
114:Location
75:Lifeline
39:reliable
505:The Age
242:History
174:Website
138:Product
104:Founder
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486:(PDF)
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183:.org
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