325:, Harvard Business School Press, 1997. This book “analyzes the effects of technology on the marketplace and describes how high-speed electronics enables ready access to information, products, and services and, in the process, generates increased expectations for immediate satisfaction.” The New Yorker wrote, “McKenna never ceases to challenge the conventional wisdom. The notion of eliminating hierarchy and long-term planning, and creating realtime management that focuses on delivery, results, and customer needs is a key revelation for companies; large and small.” The Wall Street Journal called the book a “magnificent tour through an exciting if uncertain future in which everybody's connected to everybody.”
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production and distribution, with an expanded definition of publishing that makes social conversation and interaction as important as actual writing and digital media development.” McKenna, it was explained, “laid the groundwork for real-time marketing back in 1995” in a paper for the
Harvard Business Review, and fleshed out the concept in the 1997 book Real Time. Among his influential observations:
337:, Addison-Wesley, 1989. This book “chronicles the strategies for success against industry giants and offers advice to those who want to challenge IBM, and to those who face similar competition in other industries.” Library Journal called it “an interesting three-pronged look at the behemoth of the computer industry.”
174:"approached him and asked for help in launching what was to be the world's first personal computer." He agreed because he "liked Apple's vision." A 2012 article explains, "When a young Steve Jobs needed a marketing expert, he called Intel to ask who made their sharp-looking ads and was told 'Regis McKenna'".
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McKenna came out of retirement to work on the iPhone 4 antenna crisis. "Steve called me from Hawaii and told me he had a big problem," McKenna later explained. "He asked if I would meet him at Apple the next day...I thought it was a media-cycle issue and that they should address it with the data they
195:
Aside from Intel and Apple, among the startups that the firm assisted in their formative years included
America Online, Electronic Arts, Genentech, National Semiconductor, Silicon Graphics, and 3Com Corporation. Over the years, the firm evolved from a high-tech outsourced marketing business focusing
145:
McKenna wrote a 2001 article entitled "Silicon Valley Isn't a Place as Much as It Is an
Attitude." Describing the Valley as "this near-mythical garden became the place where anyone could pursue and achieve his or her heart's delight," he said that its early "inventors and entrepreneurs...didn't set
162:
and said, 'We don't look like IBM. We're not, you know, dignified.'" McKenna made a two-hour presentation to Apple's employees in which he said: “That's exactly what you do want. You want to be different from IBM. You don't want to be the same. You don't want to emulate them. You want to do all of
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In late 1969, McKenna left
National and began to seek work as a marketing freelancer, helping Silicon Valley startups "with everything from research to training." He put together a "marketing plan," including a list of "the top ten companies" he wanted to work with, and ended up having them all as
232:
A 2012 article entitled “How Regis McKenna
Defined Real-Time Marketing” explained that real-time marketing “is a way of thinking and philosophy that requires businesses to meet the demands of an always-on digital world” and that “includes the convergence of search, social, and real-time content
181:
McKenna has said that the biggest mistake of his career was turning down an offer of 20% of Apple stock in lieu of payment for his services. "I was looking at my cash flow. And that's one of the reasons why I turned down Apple's offer." His letter turning down the offer is on display at Apple's
331:, Addison-Wesley, 1991. Publishers Weekly described it as a “spirited recap of the 1980s” that “traces the rise and occasional fall of many start-up companies in the turbulent, proliferating computer and software industry, including the competition between Apple Inc. and IBM.”
290:
Center for
Science, Technology, and Society and a trustee of the University. He and his wife, Dianne, are founders and trustees of the Children's Fund of Silicon Valley. He is also on the advisory boards of the Technology, Innovation & New Economy Project of the
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McKenna wrote in 1990, "Technology is transforming choice, and choice is transforming the marketplace. As a result, we are witnessing the emergence of a new marketing paradigm.” In a 2002 article, he declared that “branding (as currently practiced) is dead.”
123:. He later said that he "had a dispute with the university over credits" and that Duquesne "eventually sent me my degree." However "I went to four different universities to get that degree." He ended up receiving an honorary Ph.D. from Duquesne in 1990.
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on the map. He has been called "Silicon Valley's preeminent public relations man", a "guru", a "czar", a "philosopher king", a "legendary marketer", Apple's "marketing guru", "the fellow that put Intel and Apple on the map", and "a pioneer in the
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In addition to marketing consultancy, McKenna also owned an advertising agency and a public relations company. "So not only did we write their first business plan, we also designed the Apple logo and put together their advertising campaigns."
343:, Addison-Wesley, 1985. In this book, McKenna “shares for the first time his proven strategies for creating new markets, positioning products, gaining recognition, serving customers, and keeping pace with fast-changing environments.”
98:
business in terms of the marketing side of things". Newsweek called him "the
Silicon Valley Svengali" and Business Week has called him "one of high-tech's ace trendspotters" and a "marketing wizard in Silicon Valley".
146:
out to achieve wealth or even happiness" but "sought the freedom to exercise their talents free of economic, cultural, or tenure constraints." The result was the unplanned evolution of a "new, egalitarian culture."
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McKenna won the Joseph
Wharton Award in 1986. He received honorary Ph.Ds from Duquesne University (1990), Saint Vincent College (1991), Santa Clara University (2002), and Stevens College of Engineering (2002).
102:
A 1985 Los
Angeles Times remarked, "McKenna is best known for taking the story of Apple Computer's founding in a Los Altos garage by two young entrepreneurs and weaving it into part of our national folklore."
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The development of industry infrastructure modeling whereby a relatively small number of “influencers” establish and sustain standards. The focus is on “intangibles” as the benefits of technology products.
246:"Real-time marketing requires...being willing to learn how information technology is changing both customer behavior in marketing and to think in new ways about marketing within the organization.”
158:
McKenna founded Regis McKenna, Inc. in 1970. He went on to work for Intel and then Apple. He later recalled that "Apple wasn't happy with the name Apple after they started growing. They looked at
215:
The process of diffusing technology across various classes of users ranging from innovators to early adopters to late adopters and laggards and the corresponding evolution of the “whole product.”
192:
McKenna felt that Walter
Isaacson's book about Jobs was "very negative...I never once had any of those confrontations that people talk about, and I knew him since he was 22 years old."
319:, Harvard Business School Press, 2002. The book “addresses the future of marketing as computers and the network do most of the work, from data gathering to customer care and response.”
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He first went to Silicon Valley in 1962, where he worked in the marketing department of General Microelectronics, a spinoff of Fairchild that started developing
211:
McKenna pioneered many of the theories and practices of technology marketing that have become integrated into the marketing mainstream. Some of these include:
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Since his retirement from active consulting in 2000, McKenna has lectured about many topics, such as “the social and market effects of technological change.”
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on startups to a broad-based marketing strategy firm servicing international clients in many industries. McKenna sold his interest in the firm in 2000.
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The development of the concept of "Real Time," whereby technology compresses time (from want or need to zero), creating "the never-satisfied consumer".
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249:"The customer still does all the work, hunting and pecking for information. But a real-time marketer would bring the information to the customer."
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237:“Companies must keep the dialogue flowing and also maintain conversations with suppliers, distributors, and others in the marketplace.”
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had and be confident about the outcome rather than be apologetic. That's what Steve did. The issue vanished within probably ten days."
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The development of “other” as a major, growing segment of market share with the result of “choice becoming a higher value than brand.”
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286:, and the Advisory Board of the Economic Strategies Institute. He is a founding member and chairman of the board of Advisors for the
243:" on real-time customer satisfaction, providing the support, help, guidance, and information necessary to win customers’ loyalty.”
482:"Regis McKenna: The P.R. Guru of Silicon Valley : Clout With High-Tech Firms and Press Is Great, but Some Are Disenchanted"
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in 1985, "This agency knows more about Apple Computer than Barbara Krause (Apple's in-house public relations chief)."
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included McKenna on its Millennium 100 list, a roster of the 100 people who made Silicon Valley what it is today.
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and introduced some techniques today commonplace among advertisers. He and his firm helped market the first
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Among the entrepreneurial start-ups with which he worked during their formative years are
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McKenna sold his advertising business to Jay Chiat in 1981 and his PR business in 1995.
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In 1991, he won the International Computers & Communications World Leaders Award.
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McKenna is an investor and board member of several Silicon Valley firms, including
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clients. The list included Intel, Spectra-Physics, Teledyne, Systron, and Donner.
142:." He said there that he learned a great deal about marketing simply by doing it.
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in 1967, a firm that proliferated. He spent "half of my time on the road... in
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Total Access, Giving Customers What They Want in an Anytime, Anywhere World
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and other places around the world... helping set up operations in
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413:"Regis McKenna Biography | Booking Info for Speaking Engagements"
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Real Time, Preparing for the Age of the Never Satisfied Customer
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Real Time, Preparing for the Age of the Never Satisfied Customer
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The Regis Touch, New Marketing Strategies for Uncertain Times
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The Regis Touch, New Marketing Strategies for Uncertain Times
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technology. He then worked as marketing services manager for
588:"Apple's First Marketing Guru On Why '1984' Is Overrated"
202:, the firm's group account manager for Apple, told the
796:. Harvard Business Review Press. 15 January 1997.
166:He began working with Apple in 1976. That year,
504:"How Regis McKenna Defined Real-Time Marketing"
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163:the things that distinguish you from them.”
89:. He has been described as the man who put
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34:), Apple's first personal computer (
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888:McKenna, Regis (21 January 1985).
254:Kleiner Perkins Caufield and Byers
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770:. Harvard Business School Press.
586:Creamer, Mathew (March 1, 2012).
925:American computer businesspeople
42:genetically engineered product (
610:McKenna, Regis (Dec 31, 2001).
817:McKenna, Regis (21 May 1993).
531:"Interview with Regis McKenna"
480:Zonano, Victor (Aug 4, 1985).
374:. He has also written poetry.
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293:Progressive Policy Institute
278:, Golden Gate Software, and
702:McKenna, Regis (Jan 1991).
502:Garner, Rob (Nov 9, 2012).
417:www.allamericanspeakers.com
240:“ the broadcast mentality.”
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107:Education and early career
940:American marketing people
704:"Marketing Is Everything"
844:Who's Afraid of Big Blue
335:Who's Afraid of Big Blue
113:Pittsburgh, Pennsylvania
842:McKenna, Regis (1989).
766:McKenna, Regis (2002).
708:Harvard Business Review
441:McKenna Management, LLC
371:Harvard Business Review
945:Kleiner Perkins people
819:Relationship Marketing
671:Santa Clara University
329:Relationship Marketing
288:Santa Clara University
276:BroadWare Technologies
132:National Semiconductor
79:National Semiconductor
930:Silicon Valley people
622:on November 30, 2001.
392:San Jose Mercury News
117:Saint Vincent College
284:Toyota Motor Company
65:, Genentech, Intel,
535:Stanford University
150:Regis McKenna, Inc.
121:Duquesne University
115:, McKenna attended
111:Born and raised in
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378:Honors and awards
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508:Media Post
458:"Articles"
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399:References
368:, and the
303:Retirement
168:Steve Jobs
875:regis.com
753:regis.com
726:regis.com
462:regis.com
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57:, Apple,
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348:Articles
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749:"Books"
365:Fortune
280:Nanosys
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592:Ad Age
355:Forbes
136:Europe
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