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219:, when Kleargear.com charged its customer, Palmer, $ 3,500 for writing a negative review that it claimed violated its terms of sale. ResellerRatings played a role in this when reviews began appearing on the site, illustrating KlearGear's history of customer issues. The Kleargear.com issue was an important catalyst for the Consumer Review Freedom act of 2015 (
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In
January 2013, ResellerRatings changed its pricing structure for some merchants and some small merchants disagreed with these changes. Other merchants felt that the changes were justified, such as Jose Prendes of PureFormulas.com who said, "You have to put it in context,” Prendes says. “If it’s a
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is an online ratings site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase. As of July 11, 2017, the site had over 6.2 million user-submitted reviews for 202,000 stores.
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In 2011, online retailer Full Home
Appliances took issue with a customer over the contents of their review, citing the merchant's own terms of use stating that the customer essentially agreed not to post a negative review about the business, and claiming that the customer violated those terms by
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The NY BBB and the NY Office of the
Attorney General partnered with ResellerRatings in 2009 to detect and investigate illegal practices by Internet-based companies. ResellerRatings provided alerts whenever it determined that fake customer reviews were being posted on behalf of a merchant.
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posting a review. At the time, the New York Times highlighted the merchant's aggressive terms. Later, merchant terms of use in regard to attempts to limit what a customer could or could not say online, became a central issue with merchant
Kleargear.com in
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Initially, in 1996, ResellerRatings began as a hobby to help consumers, but over time it was developed into a SaaS platform with large retail customers including Zappos, HomeDepot, Newegg, and others.
358:"Attorney General Cuomo Secures Agreements with Seven Electronics Companies in New York for Using Illegal Online Business Practices to Scam Consumers Nationwide | New York State Attorney General"
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ResellerRatings provides tools to merchants to interact with reviewers and gather reviews post-sale, and syndicates ratings and reviews to engines such as Google and Bing.
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really small operation, it would probably affect them more and they might feel they can’t afford it. For us, it’s a great way of staying in touch with customers.”
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are insulated from what their reviewers write due to the
Internet Communications Decency Act protections which shields websites from what their users do or say.
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441:"California Supreme Court Denies Review of Ruling Allowing Restaurant Owner's False Advertising Claims to Proceed Against Yelp"
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ResellerRatings was launched in 1996 as a subsection of SysOpt.com (sysopt.com/resellerratings, at that time). Its founder,
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business model. Merchants can participate to receive certain features for free, and can subscribe for additional features.
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http://yfsmagazine.com/2012/08/15/how-i-built-my-company-in-high-school-sold-it-at-21-bought-it-back-and-made-millions/
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https://www.searchenginejournal.com/“my-god-it’s-full-of-stars”-seller-rating-extensions-in-google-adwords/23240/
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https://techcrunch.com/2012/08/01/answers-acquires-online-merchant-review-service-resellerratings/
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http://www.sramanamitra.com/2010/07/19/deal-radar-2010-resellerratings-com/
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http://www.sramanamitra.com/2010/07/19/deal-radar-2010-resellerratings-com/
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New York
Attorney General Announces Partnership with ResellerRatings.com
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Techcrunch: Answers
Acquires Online Review Service ResellerRatings
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In August 2012, ResellerRatings was acquired by
Answers.
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and tools are available to assist in formatting, such as
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481:Internet properties established in 2001
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407:. U.S. Senate. September 18, 2015
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