108:: An excerpt that discusses the Sounding Board: "As an important side note, before resigning to attend graduate school in the summer of 2010, I had the chance to meet one-on-one with a high-level manager (and now ambassador) involved in oversight of the Sounding Board. He stated that the Sounding Board, which had been sold to us as a bottom-up tool for employee ideas in early 2009, was primarily a "cathartic" outlet for employees. Someone might want to explain that to the mass of State employees who cropped up to suggest specific, often in-depth ideas online—over 1,500 by the summer of last year. Indeed, when I left there was no meaningful process in place to review and take appropriate action to either reject or on some level adopt these employee suggestions."
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Employee response to the online forum varied from enthusiasm to concern for maintaining confidentiality and decorum. Some contributors to the
Sounding Board expressed worry that public airing of internal discussion might embarrass the Department of State; comments that were subsequently published in
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was seen as essential for 21st century diplomacy. The
Department of State was "integrating social media into the job descriptions of all the foreign service officers", says New Media Director Katie Dowd.
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The platform metrics soon generated 27,000 page views a month and serves as a global water cooler for a workforce spread around the planet. It has served as a platform for
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95:: How to integrate social media into your agency, August 16, 2011, interview with Sounding Board program manager Kerry O'Connor
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The
Sounding Board was an internal platform (discussion forum) for State Department employees to exchange ideas, while
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blog developed and launched in
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159:"eDiplomacy: The US State Department's Global Collaborative Backbone - ZDNet"
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Everything Is Broken: My Two Years at the U.S. Department of State
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is the
Secretary of State's blog on the internet. The use of
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employees to submit ideas directly to the
Secretary. The
191:"Unpaid lawmakers? Don't tell the Founders' ghosts"
177:"Taking Collaborative Risk at The State Department"
78:The Sounding Board was ended on August 31, 2017.
144:"Major Programs of IRM's Office of eDiplomacy"
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206:Clinton presides over State Department 2.0
63:reporter Al Kamen's column "In The Loop".
88:Hillary Clinton Launches E-Suggestion Box
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251:United States Department of State
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22:asked for the creation of an
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165:on October 28, 2010.
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130:References
124:Diplopedia
49:ideas and
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