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27:
408:, and announced that it had subsequently decided to permanently close all of its cafés, except for the Toronto North café located in its head office. In its 2023 public accountability statement published in March 2024, the bank confirmed that the Toronto North café had also been permanently closed.
299:
Tangerine continues to use the 'Forward
Banking' tagline that had been used by ING Direct Canada from 2012 onwards. Prior to 2012, ING Direct Canada had used the tagline 'Save Your Money'. On November 19, 2015, Tangerine was named by Waterstone Human Capital as one of Canada's 10 Most Admired
260:
ING Direct), was founded in April 1997 and operated as a telephone banking service offering savings accounts. It was the first test market for ING Group's direct banking business model, where the aim was to offer more favourable rates to customers by avoiding the costs of running a network of
393:
Operating without traditional bank branches, ING Direct Canada instead opened a small network of ING Direct Cafes for its face-to-face contact points. The first café opened in
Toronto in 1997, with a further three opening in Vancouver, Montreal and Calgary, as well a second Toronto location.
295:
On
November 5, 2013, ING Direct Canada revealed that its name would be changed to Tangerine in early 2014. The bank stated that the name change was the culmination of a year-long consultation process involving more than 10,000 people in qualitative and quantitative research.
292:, the Netherlands-based parent company of ING Direct Canada, in a CAD$ 3.1 billion deal first announced in August 2012. As part of the terms of the deal, the bank was required to change its name from ING Direct before May 2014.
315:
Tangerine offers the same services that had been provided by ING Direct Canada, namely savings accounts, chequing accounts, mutual funds and mortgages. Tangerine's mutual funds (marketed as 'portfolios') are based on an
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and no-fee chequing accounts. In
November 2013, ING Direct Canada claimed over 1.8 million customers, employed almost 1,000 people and held close to $ 40 billion in total assets.
241:). In November 2012, it was acquired by Scotiabank. The new name for the bank was revealed in November 2013, and the Tangerine branding was rolled out beginning in April 2014.
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Under
Scotiabank ownership, the bank continued to operate these cafés (rebranded under the Tangerine name). From time to time, the bank also opened temporary
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but was discontinued on
February 29, 2020. The apps allows Tangerine customers to view their account balances and transactions, make transfers, find
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In its 2020 public accountability statement published in early 2021, Tangerine noted that all locations had been closed temporarily throughout the
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307:. This would help fund initiatives included in a 4-year growth plan, with Tangerine Bank customers receiving rewards for using the system.
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214:(GICs), mortgages and mutual funds (through a subsidiary). Many savings and investment products are eligible for registration under a
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became free for
Tangerine customers to use, starting in June 2014. As of September 28, 2014, Tangerine withdrew from
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Although now wholly owned by
Scotiabank, Tangerine remains a separate legal entity and thus kept its unique
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As a result of the
Scotiabank acquisition, Scotiabank ABMs and those of other banks in the
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cash-back credit card, which provides customers up to 2% cash back on certain purchases.
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Cases in
Operations Management: Building Customer Value Through World-Class Operations
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In May 2023, Tangerine announced it had signed a five year sponsorship agreement with
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served as the company's spokesperson in ING Direct Canada television commercials.
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In November 2012, Scotiabank completed the acquisition of ING Direct Canada from
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766:"Bike Share Toronto and Tangerine Bank partner to help move Toronto forward"
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As the bank expanded into online banking, it also grew to offer mortgages,
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248:(614), with all accounts being under a single transit number (00152).
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740:"Tangerine Named One of Canada's 10 Most Admired Corporate Cultures"
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The predecessor of Tangerine, ING Bank of Canada (using the
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698:"Scotiabank Completes the Acquisition of ING DIRECT Canada"
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Tangerine's banking app is available to customers through
945:"Tangerine cloud banking pops up in unexpected location"
726:"ING DIRECT introduces Canadians to forward banking"
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1699:Financial Services Regulatory Authority of Ontario
563:"Bank of Nova Scotia snares ING for $ 3.1-billion"
886:"Tangerine Public Accountability Statement 2020"
506:"Tangerine Public Accountability Statement 2023"
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1763:Financial services companies based in Toronto
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582:"ING DIRECT to change its name to Tangerine"
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475:Robert D. Klassen; Larry J. Menor (2006).
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647:"ING Direct scrambles to reinvent itself"
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358:and deposit cheques by taking a picture.
284:Acquisition by Scotiabank and name change
401:locations to help promote its products.
1657:Canada Mortgage and Housing Corporation
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1738:Canadian companies established in 1997
943:Arellano, Nestor E. (April 17, 2015).
712:"ING Direct renames itself Tangerine"
7:
1694:Canada Deposit Insurance Corporation
323:In 2016, Tangerine began to offer a
1652:Business Development Bank of Canada
1232:Canadian Imperial Bank of Commerce
830:"Tangerine Money-Back Credit Card"
220:Registered Retirement Savings Plan
212:Guaranteed Investment Certificates
14:
1671:Provincial financial institutions
1374:Vancity Community Investment Bank
1196:Banks and credit unions in Canada
481:. SAGE Publications. p. 69.
346:. Support was also available for
224:Registered Retirement Income Fund
891:. Tangerine Bank. Archived from
746:. CNW Newswire. 19 November 2015
511:. Tangerine Bank. Archived from
418:
1733:1997 establishments in Ontario
1645:Federal financial institutions
381:Former Tangerine Bank cafe on
1:
1635:Other financial institutions
1334:First Nations Bank of Canada
808:"Tangerine Investment Funds"
300:Corporate Cultures of 2015.
660:ING Group#ING Direct Canada
85:; 27 years ago
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1758:Mortgage lenders of Canada
161:Tangerine Investment Funds
1768:Financial services brands
1743:Banks established in 1997
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1435:UNI Financial Cooperation
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1384:Wealth One Bank of Canada
1344:Laurentian Bank of Canada
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389:(permanently closed 2020)
24:
1444:Provincial credit unions
1038:Scotiabank International
229:The bank was founded by
216:Tax-Free Savings Account
198:that is a subsidiary of
1369:President's Choice Bank
1359:National Bank of Canada
1349:Manulife Bank of Canada
1329:Exchange Bank of Canada
434:List of banks in Canada
1364:Peoples Bank of Canada
1297:Bank of China (Canada)
1154:National Trust Company
1149:Montreal Trust Company
390:
261:branches. Dutch actor
1425:Coast Capital Savings
1418:Federal credit unions
1307:Canadian Western Bank
1266:Toronto-Dominion Bank
1112:Scotiabank Saddledome
920:. ING. Archived from
674:. ING. Archived from
672:"We have a new name!"
623:. ING. Archived from
380:
311:Products and services
1244:Royal Bank of Canada
1054:ScotiaLife Financial
678:on November 12, 2013
49:ING Bank of Canada,
16:Canadian direct bank
1458:BlueShore Financial
1292:AMEX Bank of Canada
627:on December 2, 2013
363:Global ATM Alliance
202:. It offers no-fee
134:Number of employees
128:Gillian Riley (CEO)
21:
1662:Farm Credit Canada
1584:Desjardins Ontario
1473:Envision Financial
1302:Canadian Tire Bank
918:"ING DIRECT Cafés"
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305:Bike Share Toronto
246:Institution Number
235:ING Bank of Canada
74:Financial services
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1339:ICICI Bank Canada
1237:Simplii Financial
1162:
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1107:Scotiabank Centre
714:. Financial Post.
565:. Globe and Mail.
538:"Home: Tangerine"
488:978-1-4129-1371-3
454:Simplii Financial
406:COVID-19 pandemic
318:indexing strategy
263:Frederik de Groot
233:in April 1997 as
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1579:Desjardins Group
1451:British Columbia
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1312:Motive Financial
1248:HSBC Bank Canada
1227:Bank of Montreal
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1208:For-profit banks
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1102:Scotiabank Arena
1079:Former divisions
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974:Official website
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898:on March 9, 2021
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864:. Tangerine Bank
858:
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844:"Mobile Banking"
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810:. Tangerine Bank
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728:. press release.
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540:. Tangerine Bank
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518:on March 8, 2024
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449:Motive Financial
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387:downtown Toronto
208:savings accounts
194:) is a Canadian
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1748:Banks of Canada
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1567:Alterna Savings
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1319:Citibank Canada
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1270:TD Canada Trust
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1063:Reward programs
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621:"Our History"
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1753:Online banks
1594:FirstOntario
1541:ConnectFirst
1483:Valley First
1287:Alterna Bank
1258:
1137:Acquisitions
1128:Scotia Plaza
1031:
1019:Retail banks
952:. Retrieved
948:
938:
926:. Retrieved
922:the original
912:
900:. Retrieved
893:the original
866:. Retrieved
856:
847:
838:
832:. Tangerine.
824:
812:. Retrieved
802:
796:. Tangerine.
788:
776:. Retrieved
774:. 4 May 2023
770:
769:
760:
750:November 21,
748:. Retrieved
744:News Release
743:
734:
720:
706:
692:
680:. Retrieved
676:the original
666:
655:
641:
629:. Retrieved
625:the original
615:
603:. Retrieved
600:Tangerine.ca
599:
596:"Contact Us"
590:
542:. Retrieved
532:
520:. Retrieved
513:the original
477:
439:Alterna Bank
426:Banks portal
403:
396:
392:
383:Yonge Street
367:The Exchange
360:
329:
322:
314:
302:
298:
294:
287:
278:mutual funds
267:
255:
243:
238:
234:
228:
191:
189:operating as
184:
183:
156:Subsidiaries
138:1,165 (2023)
98:Headquarters
60:Company type
51:operating as
1526:Assiniboine
1280:Other banks
1095:Sponsorship
814:18 February
794:"Tangerine"
649:. Macleans.
584:. Newswire.
544:18 February
352:Apple Watch
196:direct bank
55:(1997–2012)
1728:Scotiabank
1722:Categories
1468:First West
1430:Innovation
1254:Scotiabank
1026:Scotiabank
1012:Scotiabank
868:2014-04-08
460:References
340:Blackberry
325:Mastercard
258:trade name
239:ING Direct
222:(RRSP) or
200:Scotiabank
174:.tangerine
149:Scotiabank
124:Key people
64:Subsidiary
53:ING Direct
36:Trade name
1551:Steinbach
1379:VersaBank
1354:Motusbank
1259:Tangerine
1121:Buildings
1047:Insurance
1032:Tangerine
954:March 12,
902:March 12,
848:Tangerine
605:March 12,
373:Locations
290:ING Group
231:ING Group
192:Tangerine
41:Tangerine
1773:Neobanks
1604:Meridian
1531:Cambrian
1521:Affinity
1509:Prairies
1495:Prospera
1219:Big Five
1034:(Canada)
1028:(Canada)
928:March 5,
682:March 5,
631:March 5,
522:March 8,
412:See also
276:, GICs,
226:(RRIF).
218:(TFSA),
204:chequing
70:Industry
46:Formerly
1536:Conexus
1500:Vancity
348:Wear OS
336:Android
252:History
167:Website
112:Ontario
108:Toronto
88: (
80:Founded
1546:Servus
1516:Access
1070:Scene+
862:"ABMs"
778:15 Aug
485:
399:pop-up
144:Parent
117:Canada
105:East,
1599:Libro
896:(PDF)
889:(PDF)
516:(PDF)
509:(PDF)
274:TFSAs
270:RRSPs
101:3389
1589:DUCA
1572:Pace
956:2021
930:2014
904:2021
816:2017
780:2023
752:2015
684:2014
633:2014
607:2021
546:2017
524:2024
483:ISBN
356:ABMs
350:and
342:and
206:and
90:1997
83:1997
385:in
332:iOS
176:.ca
172:www
1724::
947:.
877:^
846:.
768:.
742:.
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571:^
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