Knowledge (XXG)

Hotel rating

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1668: 1697:. These reviews, based on personal experiences, have become increasingly important for other travellers when considering where to stay. "In today’s world, consumers rely heavily on online information when making purchasing decisions, be it for a new smartphone or the next holiday resort. When shopping for an online accommodation product, more than half of European consumers said that they are influenced by online customer reviews and online ratings, while just one-fifth of consumers see themselves as insusceptible to such reviews and ratings. Two in five European consumers also regard star ratings as an influencing factor when booking hotel rooms, whereas for about one in three consumers, star ratings don’t play a role." 945:
a four-star hotel) there is a catalogue of criteria with 7 qualification areas encompassing 247 elements, where some are mandatory for a star and others optional. The main criteria are in quality management, wellness and sleeping accommodation. In the catalogue of criteria each entry is associated with a number of points – each Hotelstars level requires a minimal sum of points besides some criteria being obligatory for the level. The minimum requirement for the Superior flag requires the same sum of points as for the next Hotelstars level which however was not awarded due to at least one obligatory requirement being left out.
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resorts are graded according to their service, facility quality and condition, and business practices. The Department of Tourism classifies the criteria used into seven dimensions or "business area" namely: Arrival & Departure, Public Areas, Bedrooms, Food & Beverage, Lounge Area, Kitchen Area, Amenities, and Business Practices, all common to the three categories except Kitchen and Lounge Area which is only applicable to apartment hotels. 1,000 points is the maximum number of points an establishment can attain.
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effective in these countries in January 2010, with the exception of Hungary, Switzerland and the Netherlands, who have chosen later dates for the change. Later more countries have joined the HOTREC hotelstars system: Estonia (2011), Latvia (2011), Lithuania (2011), Luxembourg (2011), Malta (2012), Belgium (2013), Denmark (2013), Greece (2013), Liechtenstein (2015), Slovenia (2017), Azerbaijan (2020) and Georgia (2021).
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2009. The AA criteria are available on its website. In addition to the usual black stars (ranging from one (the lowest) to five (the highest), the AA awards red stars to the highest-rated, which are deemed 'Inspectors' Choice'. Each of the national tourist boards have grading explanations on their web sites.
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classification standards and rating criteria along the lines of a world star-rating system. It will also establish an information platform on the hotel industry that will be multilingual and multicultural. WHR intends to play a key role in the development of quality hotel services, as well as equitable and
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The Superior flag is provided when the additional service and accommodation provisions are not sufficient for the next Hotelstar. The bathroom facilities are usually at the same level as for two stars hotels but built from cheaper materials. The cost for regular inspection by independent associations
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The European Hotelstars Union system is based on the earlier German hotelstars system that had widely influenced the hotel classifications in central Europe, with five stars and a Superior mark to flag extras. Instead of a strict minimum in room size and required shower facilities (e.g. a bath tub in
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The HOTREC (Hotels, Restaurants & CafΓ©s in Europe) is an umbrella organization for 39 associations from 24 European countries. At a conference in Bergen in 2004, the partners drafted a hotel classification system in order to harmonize their national standards. In 2007 HOTREC launched the European
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and the national tourist boards: Visit England, Visit Wales, the Scottish Tourist Board and the Northern Ireland Tourist Board. The schemes were all 'harmonised' to ensure consistency between the schemes. This applies to all accommodation types apart from self-catering that the AA started offering in
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In 2015 Star Ratings Australia became one of the first independent accommodation classification systems in the world to incorporate a consumer 'voice'. Their website also shows a Travellers' Rating which is presented in parallel to the independent Star Rating and is an aggregate of past guest ratings
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The Swiss hotel rating was the first non-government formal hotel classification beginning in 1979. It influenced the hotel classification in Austria and Germany. The formal hotel classification of the DEHOGA (German Hotel and Restaurant Association) started on 1 August 1996 and proved successful with
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according to their quality. From the initial purpose of informing travellers on basic facilities that can be expected, the objectives of hotel rating have expanded into a focus on the hotel experience as a whole. Today the terms 'grading', 'rating', and 'classification' are used to generally refer to
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was opened in 2007 and claims to have a seven star certificate from SGS Italy2008. However the SGS Italy (not the official tourism agency) only has five stars in the general hotel stars categorization, with the full title of the certificate being left unknown, just as the renewal process is unknown.
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It has been considered that, as it has been the case in other areas (e.g. international accounting standards), hotel classification standards should result from a private and independent initiative. This may be the case of the World Hotel Rating (WHR) project, which notably aims to set international
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On 28 February 2017, Michael Reed, CEO of Australian Motoring Services, advised clients of the closure of Star Ratings Australia brand and asked to remove star rating and automobile club logos from their accommodation and promotional information by June 2017. It was said that competition from online
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Some countries have rating by a single public standard; Belgium, Denmark, Greece, Italy, Malta, Netherlands, Portugal, Spain and Hungary all have laws defining the hotel rating. In Germany, Austria and Switzerland, the rating is defined by the respective hotel industry association using a five-star
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The Superior flag is provided when the additional service and accommodation provisions are not sufficient for the next Hotelstar. The Standard-Superior does usually offer the same service level as three-star hotels but the interiors of the hotel are smaller and cheaper so that the three stars were
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The more common classification systems include "monkey" rating, letter grading, from "A" to "F", such as hotels and motels. Systems using terms such as Deluxe/Luxury, First Class/Superior, Tourist Class/Standard, and Budget Class/Economy are more widely accepted as hotel types, rather than hotel
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has an accreditation system for hotels, apartment hotels and resorts. The current system which uses a "star system" which rates establishments from 1 to 5 stars was adopted in 2012. The rating of the aforementioned facilities are determined through a points system. Hotels, apartment hotels, and
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In Australia, the industry accommodation rating scheme and Star Rating trademarks, known as Star Ratings Australia, are owned by the Australian Tourism Industry Council. A Star Rating represents the quality and condition of guest facilities which is determined by 200 criteria. Star Ratings are
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is a classification system for Muslim-friendly hotels. Hotels can get certified based on certain Muslim-friendly criteria such as offering prayer mats, removing alcohol from the room and offering halal restaurant recommendations; it is divided into 4 tiers (bronze, silver, gold and platinum).
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The Superior flag is provided when the first class hotel has a proven high quality not only in the rooms. The superior hotels provide for additional facilities in the hotel like a sauna or a workout room. The quality is checked regularly by mystery guesting of an external inspection service.
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Under the patronage of HOTREC, the hotel associations of Austria, Czech Republic, Germany, Hungary, Netherlands, Sweden and Switzerland created the Hotelstars Union. On 14 September 2009, the Hotelstars Union classification system was established at a conference in Prague. This system became
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The advancement of technology and internet connectivity has caused shifts in the way hotel guests book their accommodations. In the past, official hotel ratings were the primary factor in booking a hotel, but now, modern consumers also rely on the opinions of previous guests as expressed in
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The Superior flag is provided when the additional service and accommodation provisions are not sufficient for the next Hotelstar. The accommodation facilities for a superior hotel need to be on a modern level and fully renovated which is checked regularly.
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Properties that typify luxury across all areas of operation. Guests will enjoy an extensive range of facilities and comprehensive or highly personalised services. Properties at this level will display excellent design quality and attention to detail.
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Food services, entertainment, view, room variations such as size and additional amenities, spas and fitness centers, ease of access and location may be considered in establishing a standard. Hotels are independently assessed in traditional
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awarded to hotels, motels, serviced apartments, self-catering, hosted accommodation and caravan-holiday parks. The scheme uses physical visits, reviews and mystery guest stays to make their accreditation on the accommodation's ratings.
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There is so far no international classification which has been adopted. There have been attempts at unifying the classification system so that it becomes an internationally recognized and a reliable standard, but they have all failed.
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Properties which achieve a deluxe guest experience. A wide range of facilities and superior design qualities are typically complemented by service standards that reflect the varied and discerning needs of the guest.
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Properties that focus on the needs of price conscious travellers. Services and guest facilities are typically limited to keep room rates affordable and competitive but may be available upon request or fee-based.
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Properties that deliver a broad range of amenities that exceed above-average accommodation needs. Good quality service, design and physical attributes are typically fit for purpose to match guest expectations.
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and reviews from more than 100 websites in 45 different languages. The rating is shown as a 10 point score. Weighting applies to the popularity of the source site and the date of the last guest review. The
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80% of guests citing the hotel stars as the main criteria in hotel selection. This implementation influenced the creation of a common European Hotelstars rating system that started in 2010 (see below).
1267: 1308: 877: 583: 422:, the classification of hotels is based on two categories such as "Star" and "Heritage". Hotels in India are classified by Hotel and Restaurant Association Classification Committee (HRACC), 1594:, opened in 1998 with a butler for every room, was the first hotel widely described as a "seven-star" property. The hotel says the label originates from an unnamed British journalist on a 1152: 1190: 925:
Reflects characteristics of "luxury and sophistication". Facilities are deemed "world class in every manner" and services are deemed meticulous and "exceeding all guests' expectations".
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In the United Kingdom hotels are rated from one star to five stars. The RAC pulled out of accommodation grading in 2008 so the only grading schemes in operation are those operated by
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Green Globe is a certification for sustainable tourism. Membership is reserved for companies and organizations who are committed to making positive contributions to the planet. The
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Australia's star ratings have been operating since the 1950s as both an accreditation as well as a booking service. It was first owned by the state based automobile clubs including
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The brand was then transferred to the Australian Tourism Industry Council. In early 2019, Star Ratings were rebranded under the council's "Quality Tourism" Accreditation Program.
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Overall, as no traditional organization or formal body awards or recognizes any rating over five-star deluxe; such claims are predominantly used for advertising purposes.
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The Luxury star hotels need to attain high expectations of an international guest service. The Superior Luxury star is only awarded with a system of intensive guest care.
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is a voluntary eco-classification awarded to around 1,850 hotels and venues in 15 countries. In 2009, Fairmont Hotels & Resorts joined the Green Key Global program.
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to document regular inspection on an additional level. This organization was formed in 1928 and reorganized in 1971, introducing a worldwide inspection service.
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Properties that offer budget facilities without compromising cleanliness or guest security. Guests may access fee-based services or facilities upon request.
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In recent years, alternative hotel ratings are starting to appear in an effort to promote sustainability or cultural diversity in international tourism.
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The "Superior" mark is to flag extras beyond the minimum defined in the standard, but not enough to move the hotel up to the next tier ranking.
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Accommodation is deemed "very good". More spacious public areas and higher quality facilities and a greater variety of services.
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Findings from European Commission research that looked into the importance of the online hotel reviews vs. star classification
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For hotels with three to five stars, the Hotelstars Union will use "mystery guests" to check the service quality regularly.
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in Melbourne developed an independent benchmarking framework to show if a property has met or exceeded guest expectations.
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There is a wide variety of rating schemes used by different organizations around the world. Many have a system involving
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Hospitality Quality scheme (EHQ) which has since accredited the existing national inspection bodies for hotel rating.
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Appeals to tourists looking for more than basic accommodation. Has expanded facilities and "higher level" of comfort.
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Cosmetic products (e.g. shower cap, nail file, cotton swabs), vanity mirror, tray of a large scale in the bathroom
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Half-star ratings (not used alone) indicate modest improvements in the quality and condition of guest facilities.
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is a voluntary eco-classification awarded to around 2,900 hotels and other establishments in 57 countries by the
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in Abu Dhabi (open since 2005) is sometimes described as seven star, but the hotel uses only a five star rating.
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Archipelago Hotels, Indonesia's biggest hospitality firm, is a prominent member of the Salam Standard system.
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visit and that they neither encourage the term's use nor do they use it in their advertising. Similarly the
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Reception opened 10 hours, accessible by phone or digital communication 24 hours from inside and outside
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Star Ratings in Australia stand for independently reviewed quality standards and are defined as such:
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not to be awarded by the inspection body. A two-star superior does not require mystery guesting.
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Please help update this article to reflect recent events or newly available information.
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Am 1. August 2006 feiert die Deutsche Hotelklassifizierung ihr zehnjΓ€hriges Bestehen."
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Tourist (β˜…) | Standard (β˜…β˜…) | Comfort (β˜…β˜…β˜…) | First Class (β˜…β˜…β˜…β˜…) | Luxury (β˜…β˜…β˜…β˜…β˜…)
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Personalized greeting for each guest with fresh flowers or a present in the room
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Reception opened 16 hours, accessible by phone 24 hours from inside and outside
2835: 2147:. Department of Tourism (Philippines). May 2012. pp. v-45. Archived from 1704: 1595: 430:, hotels and other tourism services are graded by Qualmark, which is owned by 17: 2825: 2820: 2795: 1445: 351:. In particular, what is the difference between a "type" and a "standard"?. 2181:. Department of Tourism (Philippines). May 2012. p. 3. Archived from 1844: 1811:""History & development", hotelsterne.ch, accessed November 14, 2010, 779:
Has limited facilities and services. Appeals to "budget minded" tourists.
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Vine, P.A.L. (March 1981). "Hotel classification β€” art or science?".
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Offer of sanitary products (e.g. toothbrush, toothpaste, shaving kit)
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Minibar and food and beverage offer via room service during 24 hours
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instead of stars to express hotel and restaurant rating levels.
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magazine article mentioning the phenomenon of seven star hotels
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Heating facility in the bathroom, hair-dryer, cleansing tissue
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WiFi Internet access both in the rooms and in the public areas
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has strict rules for a hotel types granting up to 5 stars. In
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In France, the rating is defined by the public tourist board (
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Sewing kit, shoe polish utensils, laundry and ironing service
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100% of the rooms with colour-TV together with remote control
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Some hotels have been advertised as seven-star hotels. The
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Ironing service (return within 1 hour), shoe polish service
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Three piece lounge suite at the reception, luggage service
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Overview of criteria according to Star Ratings Australia
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Breakfast buffet or breakfast menu card via room service
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Historically, luxury hotels have used the membership in
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would prevent it from reaching a higher categorization.
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Minibar, maxibar or 16 hours beverages via room service
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System of classifying hotels according to their quality
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and their customer rating system led to its demise.
2955: 2909: 2748: 2685: 166:. Unsourced material may be challenged and removed. 1805: 1803: 1507: 1417: 1373: 1302: 1261: 1226:Additional pillow and additional blanket on demand 1220:Dressing mirror, place to put the luggage/suitcase 1184: 1146: 1084: 1049: 973: 912: 871: 833: 798: 766: 667: 640: 610: 577: 541: 287:the same concept, that is, to categorize hotels. 1005:100% of the rooms with shower/WC or bath tub/WC 724:Department of Tourism (DOT) star grading system 302:, launched its star rating system in 1958. The 2036:"Star Ratings Australia closure: One month on" 1432:In addition to the first class (β˜…β˜…β˜…β˜…) hotels: 1317:In addition to the comfort star (β˜…β˜…β˜…) hotels: 1199:In addition to the standard star (β˜…β˜…) hotels: 1147:{\displaystyle \bigstar \bigstar \mathbf {S} } 264: 2658: 2341:"AFP: China plans $ 1.3bn 'seven-star hotel'" 1930:"Qualmark now 100% Tourism New Zealand owned" 1817:. Hotelsterne.ch. 1 June 2012. Archived from 1435:Reception opened 24 hours, multilingual staff 86:The examples and perspective in this article 8: 1120:Offer of sewing kit and shoe polish utensils 357:. There might be a discussion about this on 1782:International Journal of Tourism Management 1185:{\displaystyle \bigstar \bigstar \bigstar } 1099:In addition to the single star (β˜…) hotels: 834:{\displaystyle \bigstar \bigstar \bigstar } 611:{\displaystyle \bigstar \bigstar \bigstar } 316:and rest heavily on the facilities provided 66:Learn how and when to remove these messages 2665: 2651: 2643: 1983:"AAA Tourism to close, Star Ratings stays" 1956:"The truth about five-star hotel ratings" 1500: 1483: 1398: 1366: 1352: 1286: 1254: 1243: 1171: 1139: 1131: 1074: 1042: 1037: 966: 893: 855: 820: 788: 759: 660: 630: 597: 561: 522: 377:Learn how and when to remove this message 244:Learn how and when to remove this message 226:Learn how and when to remove this message 124:Learn how and when to remove this message 2175:National Accommodation Standards – Hotel 2141:National Accommodation Standards – Hotel 2008:says, Bradley Woods (28 February 2017). 1214:Audio or multimedia entertainment system 950: 727:For hotels, resorts and apartment hotels 722: 506: 2208:"HOTELSTARS UNION – About us (English)" 1739: 1341:TV has international channels available 1332:Upholstered chair/couch with side table 416:Tourist Grading Council of South Africa 2042:. Multimedia Pty Limited. 23 July 2017 1639:Foundation for Environmental Education 1460:Internet device in the room on request 1229:Systematic complaint management system 2638:Self-proclaimed list of 7 star hotels 1981:Wilkinson, James (27 November 2013). 1323:Lobby with seats and beverage service 1102:Bilingual staff (e.g. German/English) 1050:{\displaystyle \bigstar \mathbf {S} } 7: 2230:"The System of the Hotelstars Union" 164:adding citations to reliable sources 1880:. 12 September 2014. Archived from 1085:{\displaystyle \bigstar \bigstar } 799:{\displaystyle \bigstar \bigstar } 641:{\displaystyle \bigstar \bigstar } 25: 326:Standards of hotel classification 269:Hotel Vier Jahreszeiten Kempinski 47:This article has multiple issues. 3011: 3001: 3000: 2991: 2990: 2343:. 7 January 2011. Archived from 1754:. Eurochrie 2010. Archived from 1707: 1537: 1501: 1438:Doorman-service or valet parking 1367: 1335:Bath robe and slippers on demand 1255: 1232:Bilingual website owned by hotel 1140: 1043: 445:Hotel classifications by country 334: 306:and their affiliated bodies use 140: 77: 36: 2996:Category:Tourist accommodations 2066:Australasian Leisure Management 1962:. News Corp Ltd. 18 August 2017 704:the AA (Automobile Association) 439:The Leading Hotels of the World 151:needs additional citations for 55:or discuss these issues on the 1747:Hensens, Struwig & Dayan. 1: 2088:"AA Star and Pennant ratings" 1444:Shuttle service, also called 1108:Reading light next to the bed 434:, a government organisation. 1794:10.1016/0143-2516(81)90014-1 999:Beverage offer in the hotel 282:are often used to classify 100:, discuss the issue on the 3065: 1208:Beverage offer in the room 1111:Bath essence or shower gel 424:Ministry of Tourism, India 2986: 2575:Baltescu, Codruta Adina. 1662:Green Building Initiative 1622:Alternative hotel ratings 1546:This section needs to be 974:{\displaystyle \bigstar } 953: 932:European Hotelstars Union 767:{\displaystyle \bigstar } 668:{\displaystyle \bigstar } 488:William Angliss Institute 397:The classifications are: 2730:Hotel television systems 2673:Tourist accommodations, 1904:"Hotels and Restaurants" 715:In the Philippines, the 494:travel agencies such as 1635:Green Key International 1630:Green Key International 1989:. 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