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Last year, we published an expose about how
Glassbox’s SDK was being adopted by some customers, where they were not fully disclosing to their own customers just how their online actions were being monitored and tracked in the name of quality control; and how and if sensitive data was being sucked up
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Glassbox, which designs automated solutions to optimize web and mobile apps, today announced that it raised a $ 40 million funding round. Glassbox's investments in AI and machine learning manifest in its customer behavior and churn prediction, real-time fraud detection and prevention, and anomaly
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Glassbox, the leading digital experience analytics provider for web and mobile applications, today announced another year of significant growth and a milestone of supporting more than one trillion digital journeys annually. In 2020, the company saw additional investment, strategic personnel
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The third-party analytics tool in question is provided by
Glassbox and is also present in Android apps. Google is yet to comment, although its own rules are similar to Apple's: "Apps must not hide or cloak tracking behaviour or attempt to mislead users about such functionality," they
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detection systems, and they could help enterprise clients anticipate issues within apps before they impact the bottom line. Perhaps more importantly, they could enable triaging teams to mitigate problems such as crashes, bugs, or downtime before they occur.
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in the process. It turns out that the story did open up some cracks and help both
Glassbox, its customers, and platform operators like Apple and Google (in the case of apps) get on the same page with how well these tools worked, and when.
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used
Glassbox software to record users' activities without the users' informed consent, which compromised users' privacy and contravened the rules of the iOS App Store. The affected apps included ones published by
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reported that
Glassbox retains session, demographic, and location data for up to 24 months, categorizing it by age, gender, and interests, and may combine it with other information obtained from other companies.
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As of
October 2018, Glassbox had raised US$ 32.5 million of capital funding. In exchange for investing in Glassbox, Washington, DC, equity firm Updata Partners was given two Glassbox board seats.
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From at least as early as
October 2018, Glassbox promoted its software as allowing its customers' websites or mobile apps to "see exactly what your customers do in real time". This prompted some
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observed that using session-replay analytics "without even mentioning it is not right, and probably illegal in some countries." Computer science professor Thomas Keenan, author of the book
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told app developers that if they continued to flout the rules of the iOS App Store, their apps would be removed from it. However, it was not clear whether Apple's request was heeded.
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apps that employed
Glassbox software, including a number of banking and credit card apps, "putting a user's financial information at risk of exposure". Google, whose
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It's unclear whether the affected apps, which include some of the more popular retail and travel brands in the App Store, have complied with Apple's request.
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is the
Android counterpart of the iOS App Store, did not comment on whether it would expect Android app developers to remove session-replay functionality.
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Glassbox can also be used by
Android app developers, but Google has not commented on whether it would also ban the screen recording code.
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Glassbox raises $ 40M to track and optimise web user experience, a year after getting dinged over transparency, April 2020
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234:, suggested that people who do not want a company to record their data like this should delete the app concerned.
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Imagine if your website or mobile app could see exactly what your customers do in real time... This is Glassbox.
400:"Glassbox raises $ 40M to track and optimise web user experience, a year after getting dinged over transparency"
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The answer from one Twitterer: "unacceptable surveillance." From another: "A perfect nightmare for humanity."
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techcrunch.com/2020/04/07/glassbox-raises-40m-for-tools-to-track-and-optimise-web-user-experience/
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305:"Glassbox Acquires SessionCam and Accelerates Vision to Deliver Frictionless Digital Journeys"
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690:"Apple Reportedly Threatens to Take Down Apps that Secretly Record Users' Activity"
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660:"Apple tells apps secretly recording what users do on iPhone to stop immediately"
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This article is about the analytics company. For the game engine GlassBox, see
380:"Top Israeli Startups 2020: Most Promising Logistics and E-Commerce Companies"
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188:
176:
162:
816:"Air Canada app records your personal information — and you may have no clue"
630:"Apple to developers: disclose screen recording or get booted from App Store"
570:"Some Popular iPhone Apps Secretly Record Your Screen for Analytics Purposes"
540:"Popular iOS apps use Glassbox SDK to record user screens without permission"
384:
480:"A bunch of popular iPhone apps silently record your screen, report claims"
262:"Glassbox now supports more than One Trillion Customer Journeys annually"
54:
741:"Apple Tells App Developers to Disclose or Remove Screen Recording Code"
600:"Apple tells app developers to disclose or remove screen recording code"
421:"Glassbox on Twitter: "Imagine if your website or mobile app could see…"
510:"Did you know these iPhone apps record your screen while you use them?"
180:
154:
461:
80:
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331:"Glassbox raises $ 40 million to track customer journeys with AI"
834:"Widely-used iOS apps recording screens without user permission"
213:'s enterprise mobile threat division found 277 iOS apps and 291
769:"Apple will remove screen recording apps if they don't own up"
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users to express privacy concerns about Glassbox's software.
92:
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In October 2020, Glassbox acquired its rival SessionCam.
454:"iPhone apps record your screen sessions without asking"
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reported that numerous popular applications in Apple's
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123:In April 2020, Glassbox raised US$ 40 million in
722:"App Analytics SDKs Could Expose Sensitive Data"
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8:
72:Yoav Schreiber, Yaron Gueta, Hanan Blumstein
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209:s investigation, security researchers from
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32:
25:
628:Palladino, Valentina (February 8, 2019).
284:"Glassbox Ltd - Company Profile and News"
108:is an Israeli software company. It sells
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796:Avast Security News Team (2019-02-07).
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726:symantec-enterprise-blogs.security.com
873:Israeli companies established in 2010
868:Digital marketing companies of Israel
7:
658:Griffin, Andrew (February 8, 2019).
538:Campbell, Mikey (6 February 2019).
478:Schroeder, Stan (7 February 2019).
888:Privately held companies of Israel
16:Israeli analytics software company
14:
271:appointments and business growth.
112:analytics software and services.
568:Clover, Juli (6 February 2019).
358:"FinovateEurope 2020 – Glassbox"
610:from the original on 2019-02-07
431:from the original on 2019-02-05
863:Companies based in Petah Tikva
798:"iPhone apps record your taps"
598:Whittaker, Zack (2019-02-07).
508:Lawler, Richard (2019-02-07).
1:
767:Henderson, Rik (2019-02-08).
739:Davis, Jessica (2019-02-11).
688:Reisinger, Don (2019-02-08).
329:Wiggers, Kyle (2020-04-07).
378:Orbach, Meir (2020-04-20).
909:
18:
452:Vaas, Lisa (2019-02-08).
31:
21:SimCity (2013 video game)
173:Abercrombie & Fitch
151:
883:Privacy controversies
224:Anti-malware company
313:. October 15, 2020.
266:The Retail Bulletin
28:
840:. 8 February 2019.
193:Singapore Airlines
160:In February 2019,
858:2019 in computing
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800:. Archived from
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83:, United Kingdom
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406:. 7 April 2020.
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45:Private company
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804:on 2020-10-26.
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458:Naked Security
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427:. 2018-10-16.
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310:Yahoo! Finance
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268:. 2021-03-10.
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700:on 2019-02-08
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670:on 2019-02-08
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550:on 2019-02-07
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27:Glassbox Ltd.
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802:the original
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748:. Retrieved
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702:. Retrieved
698:the original
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638:the original
634:Ars Technica
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612:. Retrieved
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582:. Retrieved
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548:the original
544:AppleInsider
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77:Headquarters
41:Company type
820:Global News
773:Pocket Lint
336:VentureBeat
231:Technocreep
207:TechCrunch'
852:Categories
778:2020-12-11
750:2020-12-11
704:2019-02-08
674:2019-02-08
644:2019-02-08
614:2019-02-08
604:TechCrunch
584:2019-02-08
554:2019-02-08
524:2019-02-08
494:2019-02-08
435:2020-12-10
243:References
219:Play Store
205:Following
189:Hotels.com
177:Air Canada
163:TechCrunch
574:MacRumors
385:Calcalist
185:Hollister
127:funding.
95:.glassbox
784:contain.
608:Archived
514:Engadget
484:Mashable
429:Archived
362:Finovate
211:Symantec
143:—
125:series C
106:Glassbox
69:Founders
55:Software
51:Industry
893:Spyware
694:Fortune
425:Twitter
215:Android
181:Expedia
155:Twitter
116:History
88:Website
61:Founded
838:IT PRO
462:Sophos
236:IT Pro
191:, and
81:London
226:Avast
200:Apple
97:.com
64:2010
93:www
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