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This was most particularly attributed to John
Blocker, division manager at HP's New Jersey Division in Rockaway. Those of us working there though... really knew what he was doing... he was walking around the facility... BUMMING CIGARETTES. Still... it was an excellent way to keep your finger on the
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for management practices in the 1970s. However, the general concept of managers making spontaneous visits to employees in the workplace has been a common practice in some other companies as well. The management consultants
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which involves managers wandering around, in an unstructured manner, through their workplace(s) at random, to check with employees, equipment, or on the status of ongoing work. The emphasis is on the word
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as an unplanned movement within a workplace, rather than a plan where employees expect a visit from managers at more systematic, pre-approved or scheduled times.
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of events or employee discussions, is more likely to facilitate improvements to the morale, sense of organizational purpose, productivity and
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of the organization, as compared to remaining in a specific office area and waiting for employees, or the delivery of status
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pulse of the activity, morale, etc., in the division and the "style" spread throughout the company over time.
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The origin of the term has been traced to executives at the company
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The expected benefit is that a manager who employs this method, by
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In Search of
Excellence: Lessons from America's Best-Run Companies
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63:"Management by wandering around" is very similar to the Japanese
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157:Leadership Elements: A Guide to Building Trust
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