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298:(such as search terms) of websites you visit when you use our wireless service, the location of your device ("location information"), and your use of and features" as well as other "information about your use of Verizon products and services (such as data and calling features, device type, and amount of use), as well as demographic and interest categories (such as gender, age range, sports fan, frequent diner, or pet owner)" with other non-affiliated companies, and does allow customers to request that such sharing not be done via an online form, and it is unclear whether Verizon considers some or all such "online" requests to be about CPNI or as legally binding as "call-based" requests about CPNI.
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where you were when you called them, or any other personally identifying information, except subject to either such exceptions are provided in the statute or regulations, or with approval of the customer. Law enforcement access to CPNI ordinarily requires proper judicial approval, but some data about telecommunications customers can be shared or sold to "communications" related companies. One can verify this by checking rule 64.2007(b)(1) and footnote 137 in the 2007 CPNI order. One can call up a phone company and opt out by requesting that they do not share CPNI information. In the case of
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Fines for failure to comply with CPNI rules can be substantial. Since 2006, the FCC, focusing on one rule regarding internal annual compliance certificates, proposed over $ 1 million in fines and those fines are not necessarily indicative of the fines the FCC could propose. The FCC is authorized
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The 2007 CPNI Order does not revise all CPNI rules. For example, the rule revisions adopted in the Order do not limit a carrier's ability to use CPNI to perform billing and collections functions, restrict CPNI use to effect maintenance and repair activity, or impact responses to lawful subpoenas.
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Note that as long as an affiliate is "communications" related, the FCC has ruled that CPNI is under an opt-out approach (can be shared without your explicit permission). A phone company is not permitted to sell or otherwise disclose CPNI information, such as numbers you call, when you called them,
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or customer service agents working on behalf of telephone companies must go through an additional customer authentication layer (typically a PIN, or last four of the stored payment method) and ask for the customer's consent prior to accessing the billing information or before using or sharing that
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CPNI may also include account information such as the number of lines. Privacy rules primarily apply to individually identifiable CPNI, meaning CPNI data that is linked or linkable to a particular person through other data such as a wireless account number, wireless phone number or email address,
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to impose fines of up to $ 150,000 for each rule violation or each day of a continuing violation up to a maximum of $ 1.5 million for each continuing violation. The rules adopted in the Order are effective either six months after the Order is published in the
411:"The Telecommunications Act of 1996 and its impact1Presented at the Annual Telecommunications Policy Conference, Tokyo, Japan, 4 December 1997. I thank Hajime Hori, Bob Kargoll, Steve Levinson, and two anonymous referees for helpful comments.1"
286:, for example, the company states that on the one hand, "Your privacy is an important priority at Verizon Wireless", and on the other hand, states that Verizon shares CPNI "among our affiliates and parent companies (including
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about a consumer's telephone calls. It includes the time, date, duration and destination number of each call, the type of network a consumer subscribes to, and certain other information that appears on the consumer's
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but data such as name, address and phone number are not themselves CPNI. CPNI does not include financial information or sensitive personal information such as your Social
Security Number or credit card information.
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information for any purpose, including but not limited to, offering an up-sell or any change of services. Usually, this is done at the beginning of a call from the telemarketer to the telephone subscriber.
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246:(FCC) authority to regulate how customer proprietary network information (CPNI) can be used and to enforce related consumer information privacy provisions. The rules in the 2007
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FCC What Your
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Verification process must match what is shown with the company placing the call.
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approval of the new rules depending on which event is later. (Order at ¶61)
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unless you advise us not to". and states that it shares "
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www.fcc.gov - Protecting Your
Telephone Calling Records
122:. Please help to ensure that disputed statements are
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188:. Unsourced material may be challenged and
89:Learn how and when to remove these messages
260:The rules in the 2007 CPNI Order include:
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226:Learn how and when to remove this message
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118:Relevant discussion may be found on the
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488:"FCC Enforcement Advisory VOIP CPNI"
186:adding citations to reliable sources
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