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Change management (ITSM)

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136:, in order to minimize the number and impact of any related incidents upon service. Changes in the IT infrastructure may arise reactively in response to problems or externally imposed requirements, e.g. legislative changes, or proactively from seeking improved efficiency and effectiveness or to enable or reflect business initiatives, or from programs, projects or service improvement initiatives. 29: 139:
Change management can ensure standardized methods, processes and procedures which are used for all changes, facilitate efficient and prompt handling of all changes, and maintain the proper balance between the need for change and the potential detrimental impact of changes. Change management within
156:. For example, the IBM "Yellow Book" conception of change control (as a subset of resource control) was strictly concerned with the transfer of deliverables from projects into production. Similarly, Schiesser in 132:
discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control
174: 277: 46: 214: 93: 260: 112: 65: 152:, but the origins of change as an IT management process predate ITIL considerably, at least according to the IBM publication 72: 50: 79: 179: 61: 39: 160:
defines Change Management as "a process to control and coordinate all changes to an IT production environment."
189: 129: 141: 86: 184: 145: 256: 169: 133: 17: 194: 16:
This article is about change management in IT service management. For other uses, see
271: 28: 149: 22: 53:. Unsourced material may be challenged and removed. 239:A Management System for the Information Business 154:A Management System for the Information Business 8: 175:Network configuration and change management 113:Learn how and when to remove this message 215:"IBM and the IT Infrastructure Library" 205: 7: 51:adding citations to reliable sources 14: 278:Information technology management 27: 38:needs additional citations for 241:. White Plains, New York: IBM. 1: 62:"Change management" ITSM 213:IBM Global Services (2003). 255:New Jersey, Prentice Hall. 148:) is often associated with 294: 15: 180:ITIL Incident Management 251:Schiesser, Rick, 2002. 185:ITIL Release management 253:IT Systems Management. 190:IT service management 158:IT Systems Management 130:IT service management 142:software engineering 140:ITSM (as opposed to 47:improve this article 146:project management 134:IT infrastructure 126:Change management 123: 122: 115: 97: 18:Change management 285: 263: 249: 243: 242: 234: 228: 227: 225: 224: 219: 210: 195:Patch management 118: 111: 107: 104: 98: 96: 55: 31: 23: 293: 292: 288: 287: 286: 284: 283: 282: 268: 267: 266: 250: 246: 236: 235: 231: 222: 220: 217: 212: 211: 207: 203: 166: 119: 108: 102: 99: 56: 54: 44: 32: 21: 12: 11: 5: 291: 289: 281: 280: 270: 269: 265: 264: 244: 229: 204: 202: 199: 198: 197: 192: 187: 182: 177: 172: 165: 162: 121: 120: 35: 33: 26: 13: 10: 9: 6: 4: 3: 2: 290: 279: 276: 275: 273: 262: 261:0-13-087678-X 258: 254: 248: 245: 240: 233: 230: 216: 209: 206: 200: 196: 193: 191: 188: 186: 183: 181: 178: 176: 173: 171: 168: 167: 163: 161: 159: 155: 151: 147: 143: 137: 135: 131: 127: 117: 114: 106: 103:December 2021 95: 92: 88: 85: 81: 78: 74: 71: 67: 64: –  63: 59: 58:Find sources: 52: 48: 42: 41: 36:This article 34: 30: 25: 24: 19: 252: 247: 238: 237:IBM (1980). 232: 221:. Retrieved 208: 157: 153: 138: 125: 124: 109: 100: 90: 83: 76: 69: 57: 45:Please help 40:verification 37: 223:2007-12-10 201:References 73:newspapers 272:Category 164:See also 87:scholar 259:  170:ICEFLO 128:is an 89:  82:  75:  68:  60:  218:(PDF) 94:JSTOR 80:books 257:ISBN 150:ITIL 66:news 144:or 49:by 274:: 226:. 116:) 110:( 105:) 101:( 91:· 84:· 77:· 70:· 43:. 20:.

Index

Change management

verification
improve this article
adding citations to reliable sources
"Change management" ITSM
news
newspapers
books
scholar
JSTOR
Learn how and when to remove this message
IT service management
IT infrastructure
software engineering
project management
ITIL
ICEFLO
Network configuration and change management
ITIL Incident Management
ITIL Release management
IT service management
Patch management
"IBM and the IT Infrastructure Library"
ISBN
0-13-087678-X
Category
Information technology management

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