205:, which merged Postwatch, Energywatch and the Welsh, Scottish and National Consumer Councils as a single organisation under the Consumer Focus brand. The Act gave Consumer Focus the right to investigate any consumer complaint if it is of wider interest, the right to open up information from providers, the power to conduct research and the ability to make an official super-complaint about failing services.
2309:
208:
The
Government announced in October 2010 that as part of its spending review, Consumer Focus would be abolished, and the Consumer Direct helpline would be taken over by the Citizens Advice Bureau network. The Government announced that some Consumer Focus' functions would transfer to Citizens Advice,
295:
about suppliers' billing practices. In response, OFGEM reduced the period within which suppliers could back-bill customers, and required suppliers to introduce a
Billing Code of Practice on billing and an ombudsman scheme to resolve difficult complaints. Other issues tackled by Energywatch included
1986:
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303:. Whilst Consumer Direct retained the primary function of Energywatch, to give advice over the telephone on energy related issues, it ceased to take on individual cases to resolve them.
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345:. As well as dealing with consumer queries and complaints, Postwatch investigated matters that were relevant to users of UK postal services or relating to the number and location of
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70:
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service, and in May 2013 Consumer Focus was renamed
Consumer Futures. It was abolished as a non-departmental public body on 1 April 2014, when it was merged into Citizens Advice.
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1742:
1597:
349:. Postwatch was directed by an appointed part-time Council (with an appointed Chair), and a Chief Executive (not a Council Member). The final Chief Executive was Howard Webber.
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683:
287:
The organisation offered consumer information and advice, and pursued certain complaints which the energy suppliers have failed to resolve. In March 2005, Energywatch made a
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The
National Consumer Council undertook a study published in 2008 which found issues with the way 17 major IT businesses had been using
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Companies with headquarters and/or registered office in the UK but no applicable energy operations within the country shown in
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and electricity consumers in
England, Scotland and Wales. Energywatch was created in November 2000 under the provisions of the
2001:
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2011:
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Ultimate parent company is not UK-based
Integrated in the United States, no generation or supply activities in the UK
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to help customers with any issues or complaints they had with any Postal
Service (including the
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in the UK in recent years has increased four-fold, to 1.2 million in 2009.
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One of the first causes taken up by
Consumer Focus after its establishment was
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Number of payday loan users has quadrupled – Consumer Focus research reveals
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Keeping the plates spinning: Perceptions of payday loans in Great
Britain
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energy mis-selling, customer transfers, debt issues, and disconnection.
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330:) in the United Kingdom. It was funded by, and was accountable to, the
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Decarbonisation measures in proposed UK electricity market reform
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Postwatch worked to ensure customers receive the best possible
272:
was charged with protecting and promoting the interests of all
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336:
Department for
Business, Enterprise and Regulatory Reform
452:"Consumer Direct helpline to be run by Citizens Advice"
476:, published 19 February 2008, accessed 6 December 2022
71:
Secretary of State for Business, Innovation and Skills
299:
In 2008, Energywatch was disbanded and replaced with
201:
The National Consumer Council was established by the
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2254:Double Glazing & Conservatory Ombudsman Scheme
1922:Department for Environment, Food and Rural Affairs
427:"Consumer Focus fails to guard thousands of firms"
369:Energy use and conservation in the United Kingdom
158:, and began operations in 2008 by the merging of
189:(BIS) for Consumer Focus was redirected to the
2346:Department for Business, Innovation and Skills
2170:Centre for Renewable Energy Systems Technology
1972:Climate Change and Sustainable Energy Act 2006
187:Department for Business, Innovation and Skills
101:Department for Business, Innovation and Skills
583:
322:set up in January 2001 – by Section 2 of the
215:General Consumer Council for Northern Ireland
203:Consumers, Estate Agents and Redress Act 2007
156:Consumers, Estate Agents and Redress Act 2007
8:
2366:2014 disestablishments in the United Kingdom
18:
2341:Defunct public bodies of the United Kingdom
1917:Department for Energy Security and Net Zero
1550:Timeline of the electricity supply industry
2234:Association for the Conservation of Energy
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2336:Consumer protection in the United Kingdom
221:and any necessary secondary legislation.
2037:United Kingdom Climate Change Programme
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80:Non-departmental public body executives
1613:United Kingdom Atomic Energy Authority
17:
1937:Office of Gas and Electricity Markets
1508:Isle of Man to England Interconnector
379:Office of Gas and Electricity Markets
252:, as the number of people taking out
24:Non-departmental public body overview
7:
2264:Energy efficiency in British housing
2239:British Energy Efficiency Federation
2154:Utilities Intermediaries Association
2124:Association for Decentralised Energy
1535:New Electricity Trading Arrangements
1453:Association of Electricity Producers
1252:Scottish Hydro Electric Transmission
316:Consumer Council for Postal Services
2351:Postal system of the United Kingdom
1758:Renewable Transport Fuel Obligation
425:Richard Tyler (22 September 2008).
374:Energy switching services in the UK
364:Energy policy of the United Kingdom
248:. In 2010, Consumer Focus examined
97:Parent Non-departmental public body
1408:Confederation of UK Coal Producers
1329:United Downs Deep Geothermal Power
250:payday loans in the United Kingdom
14:
2093:Centre for Alternative Technology
1588:Nuclear Decommissioning Authority
2307:
1957:Carbon Emission Reduction Target
1676:Natural gas-fired power stations
547:The National Consumer Council's
511:Consumer Focus, 14 August 2010,
474:Computer software terms 'unfair'
332:Department of Trade and Industry
2274:Energy Saving Trust Recommended
2088:Campaign against Climate Change
280:. The last Chief Executive was
241:to undertake an investigation.
2059:Non-governmental organisations
2002:Energy performance certificate
1686:North Sea Transition Authority
563:Compare business energy prices
523:Marie Burton, Consumer Focus,
1:
2190:Oil Depletion Analysis Centre
2175:Energy Technologies Institute
2012:Low Carbon Building Programme
1854:North Seas Energy Cooperation
1603:Office for Nuclear Regulation
1109:TotalEnergies Gas & Power
128:New National Consumer Council
19:New National Consumer Council
1982:CRC Energy Efficiency Scheme
1794:Hydroelectric power stations
1666:National Transmission System
1573:Franco-British Nuclear Forum
599:Energy in the United Kingdom
320:non-departmental public body
166:and the Welsh, Scottish and
154:. It was established by the
150:, and, for postal services,
136:non-departmental public body
2291:National Home Energy Rating
2134:Energy Networks Association
1844:List of offshore wind farms
1583:National Nuclear Laboratory
1568:Advanced Gas-cooled Reactor
1493:Grid Trade Master Agreement
454:. BBC News. 14 October 2010
231:End-user licence agreements
2382:
2249:Code for Sustainable Homes
2017:Non-Fossil Fuel Obligation
1992:Display Energy Certificate
1849:List of onshore wind farms
1216:Wales & West Utilities
1175:Western Power Distribution
1004:Engie Energy International
487:"Consumer Focus goes live"
168:National Consumer Councils
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2229:
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2200:UK Energy Research Centre
2139:Energy Retail Association
2064:
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1885:Government and regulation
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1776:Geothermal power stations
1483:Energy switching services
1393:Coal-fired power stations
1374:
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1342:
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260:Predecessor organisations
2281:Greenhouse gas emissions
2180:Met Office Hadley Centre
2027:Renewable Heat Incentive
1967:Climate Change Agreement
1912:Climate Change Committee
1701:Oil-fired power stations
1656:Greenhouse gas emissions
1593:Nuclear Liabilities Fund
1463:East–West Interconnector
1413:Greenhouse gas emissions
324:Postal Services Act 2000
211:Citizens Advice Scotland
86:Christine Farnish, Chair
32:1 October 2008
2244:Close the Door campaign
2195:Sunbury Research Centre
1962:Climate Change Act 2008
1641:Forties pipeline system
1498:Gridlink Interconnector
2098:National Energy Action
1859:Wind power in Scotland
1753:Renewable Fuels Agency
1743:Biofuel power stations
1598:Nuclear power stations
1165:SSE Power Distribution
1150:Electricity North West
830:Rockhopper Exploration
239:Office of Fair Trading
219:Public Bodies Act 2011
191:Citizens Advice Bureau
2032:Renewables Obligation
1716:Petroleum Revenue Tax
1201:Northern Gas Networks
1009:Horizon Nuclear Power
553:The National Archives
140:consumer organisation
1691:Offshore Energies UK
1661:Hydrocarbon Oil Duty
1513:Moyle Interconnector
1435:Open-pit coal mining
381:(industry regulator)
183:2010 Spending Review
60:Minister responsible
2269:Energy Saving Trust
2223:Energy conservation
1977:Climate Change Levy
1927:Energy Saving Trust
1839:Offshore wind power
1478:Electricity billing
1428:National Coal Board
1403:Coal mining regions
1206:Phoenix Natural Gas
1099:Phoenix Natural Gas
883:Amec Foster Wheeler
493:on 30 December 2010
431:The Daily Telegraph
185:, funding from the
20:
2103:Stop Climate Chaos
1932:Environment Agency
1706:Oil infrastructure
1671:Natural gas fields
1651:Gas infrastructure
1503:HVDC Cross-Channel
1257:SP Energy Networks
1160:SP Energy Networks
1155:Northern Powergrid
558:Ombudsman Services
406:. Consumer Futures
334:and from 2007 the
278:Utilities Act 2000
2323:
2322:
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2144:Green Power Forum
2049:
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2022:Planning Act 2008
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1488:Green electricity
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1170:UK Power Networks
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1119:Utility Warehouse
1089:Outfox the Market
1025:Vedanta Resources
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797:Melrose Resources
790:JKX Oil & Gas
783:Hardy Oil and Gas
314:(officially: the
235:computer software
124:
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2129:Energy Institute
2066:
2055:
2007:Fossil Fuel Levy
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737:Capricorn Energy
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551:, available via
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489:. Archived from
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1947:Legislation and
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1196:Firmus Energy
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1019:Vattenfall UK
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820:
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816:Pharos Energy
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654:GCM Resources
651:
649:
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629:
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621:
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225:Areas of work
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196:
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188:
184:
180:
179:UK Government
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149:
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137:
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89:Mike O'Connor
88:
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72:
68:
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64:
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27:
22:
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2313:
2078:Ashden Award
1902:Carbon Trust
1636:Dash for Gas
1631:BBL Pipeline
1346:
1319:Hi-Gen Power
1230:Transmission
1133:Distribution
1104:Shell Energy
1054:Co-op Energy
1023:
828:
821:
814:
804:Ophir Energy
802:
795:
788:
781:
772:Essar Energy
759:
752:
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723:
666:
659:
652:
645:
638:
631:
519:
507:
495:. Retrieved
491:the original
481:
468:
456:. Retrieved
446:
434:. Retrieved
430:
420:
408:. Retrieved
398:
347:post offices
340:
315:
311:
310:
298:
286:
269:
268:
254:payday loans
246:fuel poverty
243:
233:(EULAs) for
228:
207:
200:
176:
171:
167:
163:
159:
142:in England,
131:
127:
125:
47:1 April 2014
15:
2149:RenewableUK
2083:Bioregional
1949:initiatives
1819:Solar power
1623:Oil and gas
1445:Electricity
1239:Electricity
1142:Electricity
1084:Opus Energy
1074:Good Energy
918:WesternGeco
878:Abbot Group
836:Star Energy
715:Exploration
497:16 November
282:Allan Asher
270:Energywatch
265:Energywatch
164:Energywatch
67:Vince Cable
2356:Royal Mail
2330:Categories
1831:Wind power
1809:Wave farms
1768:Geothermal
1726:Renewables
1696:Oil fields
1608:Sellafield
1473:Economy 10
1398:Coal mines
1324:Mark Group
1191:Cadent Gas
1094:OVO Energy
1059:Ecotricity
999:Drax Group
991:Generation
983:and supply
981:Generation
957:EDF Energy
940:Integrated
913:Weir Group
841:Tullow Oil
694:Integrated
472:BBC News,
458:23 October
404:"About us"
391:References
328:Royal Mail
170:under the
36:2008-10-01
1468:Economy 7
1304:APX Group
1064:ESB Group
932:Utilities
857:Greenergy
668:Rio Tinto
612:Companies
312:Postwatch
307:Postwatch
160:Postwatch
44:Dissolved
2314:Category
2259:EcoHomes
2163:Research
1735:Biofuels
1044:100Green
1014:Renantis
947:Centrica
903:Petrofac
743:Centrica
684:Oil and
661:Glencore
410:27 March
353:See also
318:) was a
213:and the
148:Scotland
134:, was a
1560:Nuclear
1523:Control
1458:BritNed
1418:History
1347:italics
1334:Wavegen
1314:EnServe
1299:Aggreko
952:E.ON UK
893:Hunting
871:Support
810:Perenco
767:EnQuest
674:UK Coal
549:website
197:History
174:brand.
107:Website
34: (
1824:
1578:Magnox
1036:Supply
962:Npower
850:Supply
436:20 May
385:Which?
29:Formed
2185:Narec
1907:Cenex
1748:NNFCC
1292:Other
908:Qserv
888:Expro
725:Afren
706:Shell
293:OFGEM
144:Wales
1380:Coal
647:ENRC
624:Coal
499:2008
460:2010
438:2013
412:2014
126:The
116:.org
52:Type
2286:HTB
1267:Gas
1211:SGN
1184:Gas
972:SSE
731:BHP
686:gas
640:BHP
291:to
274:gas
181:'s
118:.uk
112:www
2332::
701:BP
429:.
338:.
284:.
162:,
146:,
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591:e
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577:v
501:.
462:.
440:.
414:.
38:)
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