27:
422:
182:. Infra has won a number of awards. In 2007, they were awarded the Network Computing magazine "Helpdesk Product of the Year" for infraEnterprise, and were awarded HDI's Best Business Use of Business Support Technology in 2006 at the 11th Annual Help Desk and IT Support Excellence Awards.
259:
Today's news centers attention on EMC's ongoing effort to reshape itself not only as a maker of storage products, but as a provider of 'information infrastructure solutions.' In pursuit of this goal, EMC's waging a multi-pronged campaign to buy its way into product areas where it lacks
165:
Under the terms of this agreement, Alemba has taken over all operational aspects of VMware
Service Manager, including support, account management and consultancy. Full product support and a development roadmap will now continue past the previous end of availability date of March 2017.
169:
Alemba rebranded and relicensed the VMware
Service Manager product as vFire Core. In December 2014, Alemba announced the release of vFire Core 9.2.0, the first major release of the tool under Alemba's ownership.
161:
In July 2014, it was announced that VMware and IT Service
Management software company Alemba had entered into an agreement to hand control of the support and development of VMware Service Manager to Alemba.
488:
459:
493:
478:
287:
158:. Support for this product began on 1 July 2010 and end of support has been announced for its latest and believed last version 9.x as of 8 March 2017.
398:
452:
178:
In 2002, infraEnterprise was awarded PinkVerify ITIL certification from Pink
Elephant, an independent consulting firm specialising in ITIL and
148:
on 10 March 2008, in a move viewed by analysts as part of EMC's ongoing strategy to establish itself as an IT management solution provider.
445:
386:
339:
243:
104:. The tool also includes a knowledge base module (known as the "knowledge bank"), which complies with principles of
105:
85:
36:
271:
141:
101:
97:
283:
205:
155:
74:
395:
314:
372:
93:
483:
89:
154:
acquired Ionix
Service Manager (formerly Infra) in 2010 and subsequently re-branded the tool
222:"Press Release: EMC Acquires Leading IT Service Management (ITSM) Software Provider, Infra"
221:
84:
and it implements a number of ITIL processes, including
Service Desk management (including
402:
390:
291:
209:
145:
64:
382:
343:
302:
43:
Please help update this article to reflect recent events or newly available information.
429:
71:
472:
121:
340:"Infra Corporation wins HDI's Best Business Use of Business Support Technology"
68:
117:
77:
421:
179:
151:
129:
197:
377:
428:
This United States software corporation or company article is a
81:
20:
367:
125:
100:(including Federated CMDB), Availability Management and
433:
132:
and a worldwide network of partners and distributors.
407:
329:, "Network Computing Award". Vol 16 No 02. Page 18.
116:Infra Corporation was first established in 1991 in
342:(Press release). HDI. 11 May 2006. Archived from
39:may be compromised due to out-of-date information
489:Defunct software companies of the United States
453:
8:
460:
446:
67:that produces infraEnterprise, which is a
244:"EMC Buys IT Service Desk Player Infra"
190:
120:, and now has regional head offices in
7:
494:United States software company stubs
418:
416:
14:
479:Information technology management
420:
25:
80:tool. The software is based on
242:Jander, Mary (11 March 2008).
1:
432:. You can help Knowledge by
198:History of Infra Corporation
317:. Accessed 25 January 2015.
305:. Accessed 25 January 2015.
204:. Accessed 24 August 2007.
510:
415:
327:Network Computing Magazine
106:Knowledge-Centered Support
396:Alemba Release vFire Core
315:Alemba release vFire Core
88:and Problem Management),
286:. Accessed 2 July 2010.
142:Hopkinton, Massachusetts
102:Service Level Management
98:Configuration Management
401:28 January 2015 at the
389:28 January 2015 at the
383:VMware Alemba Agreement
303:VMware Alemba Agreement
274:. Accessed 2 July 2010.
208:8 February 2007 at the
136:Merger and acquisitions
174:Awards and recognition
156:VMware Service Manager
140:Infra was acquired by
290:18 March 2011 at the
75:IT Service Management
284:VSM Service Manager
86:Incident Management
94:Release Management
441:
440:
368:Infra Corporation
346:on 18 August 2007
272:Ionix Acquisition
202:Infra Corporation
124:, Australia, the
90:Change Management
63:is a division of
61:Infra Corporation
58:
57:
501:
462:
455:
448:
424:
417:
356:
355:
353:
351:
336:
330:
324:
318:
312:
306:
300:
294:
281:
275:
269:
263:
262:
256:
254:
239:
233:
232:
230:
228:
218:
212:
195:
53:
50:
44:
37:factual accuracy
29:
28:
21:
16:Software company
509:
508:
504:
503:
502:
500:
499:
498:
469:
468:
467:
466:
413:
403:Wayback Machine
391:Wayback Machine
364:
359:
349:
347:
338:
337:
333:
325:
321:
313:
309:
301:
297:
292:Wayback Machine
282:
278:
270:
266:
252:
250:
248:Byte and Switch
241:
240:
236:
226:
224:
220:
219:
215:
210:Wayback Machine
196:
192:
188:
176:
146:EMC Corporation
138:
114:
65:EMC Corporation
54:
48:
45:
42:
34:This article's
30:
26:
17:
12:
11:
5:
507:
505:
497:
496:
491:
486:
481:
471:
470:
465:
464:
457:
450:
442:
439:
438:
425:
411:
410:
405:
393:
380:
375:
370:
363:
362:External links
360:
358:
357:
331:
319:
307:
295:
276:
264:
234:
213:
189:
187:
184:
175:
172:
137:
134:
113:
110:
56:
55:
33:
31:
24:
15:
13:
10:
9:
6:
4:
3:
2:
506:
495:
492:
490:
487:
485:
482:
480:
477:
476:
474:
463:
458:
456:
451:
449:
444:
443:
437:
435:
431:
426:
423:
419:
414:
409:
406:
404:
400:
397:
394:
392:
388:
384:
381:
379:
376:
374:
373:Infra Benelux
371:
369:
366:
365:
361:
345:
341:
335:
332:
328:
323:
320:
316:
311:
308:
304:
299:
296:
293:
289:
285:
280:
277:
273:
268:
265:
261:
249:
245:
238:
235:
223:
217:
214:
211:
207:
203:
199:
194:
191:
185:
183:
181:
173:
171:
167:
163:
159:
157:
153:
149:
147:
143:
135:
133:
131:
127:
123:
122:North America
119:
111:
109:
107:
103:
99:
95:
91:
87:
83:
79:
76:
73:
70:
66:
62:
52:
40:
38:
32:
23:
22:
19:
434:expanding it
427:
412:
378:Infra France
348:. Retrieved
344:the original
334:
326:
322:
310:
298:
279:
267:
258:
253:15 September
251:. Retrieved
247:
237:
227:15 September
225:. Retrieved
216:
201:
193:
177:
168:
164:
160:
150:
139:
115:
60:
59:
49:January 2015
46:
35:
18:
473:Categories
186:References
69:multi-tier
350:24 August
260:presence.
118:Australia
72:web-based
484:Dell EMC
399:Archived
387:Archived
288:Archived
206:Archived
78:software
180:PRINCE2
144:–based
112:History
108:(KCS).
408:Alemba
152:VMware
130:Europe
430:stub
352:2007
255:2008
229:2008
128:and
82:ITIL
475::
385:.
257:.
246:.
200:,
126:UK
96:,
92:,
461:e
454:t
447:v
436:.
354:.
231:.
51:)
47:(
41:.
Text is available under the Creative Commons Attribution-ShareAlike License. Additional terms may apply.